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【2020 Solutions】 Venture Capital Veteran Returns to Taiwan to Create the First Remote Medical Platform

Originally believing that Taiwan was not fertile ground for the development of remote medical services, Xu Keyu, founder and CEO of the Health Networking Information Company, was driven by goodwill to build a remote medical collaboration platform for rural areas. The easing of regulations and the isolation caused by the COVID-19 pandemic unexpectedly ignited the demand for remote medical care. 'The wind has risen,' Xu Keyu, standing at the cusp of opportunity, sailed the winds, developed the 'Immediate Doctor View APP' and marked a new milestone in Taiwan’s remote medical services.

Xu Keyu lived in the United States for 20 years and was deeply involved in venture capital, boasting over 30 years of high-tech investment and management experience in Greater China and Silicon Valley. Due to the vast geographic size of the U.S., accessing medical care is challenging, hence remote medical care is quite common, with home-care doctors conducting initial diagnostics and giving treatment advice over the phone.

From a charitable perspective, creating Taiwan's first remote medical platform

After retiring and returning to Taiwan, Xu Keyu participated in rural medical volunteer activities with the Rotary Club. Moved by the scarcity of medical resources in rural areas, where volunteer doctors pay for their own transportation and medication, and differ in time attendance, leading to repeated consultations and resource sharing issues. Therefore, Xu Keyu hopes to promote remote medical services by establishing a cooperative platform, starting from a 'charitable' perspective.

Health Network Information Company's 'Immediate Doctor View' platform offers a system free of charge for volunteer doctors, with features including video recording, video calls, registration, and medical records. Currently, over 200 doctors are stationed on the platform. According to Xu Keyu, there are two models of remote medical services. One is the Smart Hospital model, which is centered around hospitals primarily with the aim of treating diseases, incorporating clinics, pharmacies, cooperative medical labs, and even mobile device providers, with services provided to patients by the hospital integration.

The second model is patient-centered Internet medical treatment, where all medical-related facilities revolve around the patient. The ownership of medical data and records belongs to the patient, not the hospital. Doctors need authorization to access patient data, and patients can also revoke a doctor's authorization. This approach can revamp the physician-patient dynamic, shifting authority back to the patients, also forcing doctors to improve overall medical quality by eliminating weaker elements.

Immediate Doctor View

Statistically, there are 58 rural health stations and 15 island health stations across Taiwan, with only fixed visiting family physicians stationed. By using the system platform, only nurses need to operate retinal cameras and related portable diagnostic equipment to immediately get health reports. Once the doctor in the remote location detects an issue, they can quickly arrange referrals, allowing for early detection and treatment, which saves on medical costs and secures health.

Starting from a charitable initiative, providing a field for verification of innovative business models in healthcare, the loosening of regulations brings more possibilities for remote medical care, turning Taiwan, once considered a 'remote medical desert' by Xu Keyu, into a place showing signs of developmental dawn. In response to remote medical services, the Ministry of Health and Welfare officially issued the 'Telemedicine Treatment Measures' on May 11, 2018, relaxing the care targets and modes for remote medical care, which include follow-up for acute inpatients within three months, institutional residential long-term care residents with chronic prescriptions from a medical institution, integrated care related to family doctors, and foreign patients who are not covered by national health insurance but are planning to receive or have received treatment from local medical institutions, all of whom can benefit from remote medical services.

Remote medical services include health education, health promotion, disease prevention, and post-recovery treatments. To protect public health, the Ministry of Health and Welfare will promote the 'Health Passbook' in the second quarter of 2020, aimed at returning the autonomy of health care and medical record data to the public, aligning with Xu Keyu’s philosophy.

The 'Immediate Doctor View APP' primarily targets the B2B market, focusing on corporate employee care. According to a research report by the 104 Job Bank, each year over 100,000 managers resign to take care of elderly family members, causing corporate personnel turnover. If this platform is utilized effectively, through triple video conferencing and full recording, one can accompany their parents for a doctor visit while in the office, reducing the chance of managerial resignations.

Additionally, with the introduction of remote medical care benefits in enterprises, whether on assignment or business trips, personnel can receive timely medical consultation and care, enhancing the company’s ability to retain talent.

Moreover, hospitals or clinics can also create VIP groups through the system platform, providing exclusive home care for VIP clients with significant assets, or for patients with severe conditions, offering appropriate medical resources at all times, reducing costs for hospitals and ensuring better care for patients.

Technology drives remote medical services, with AI+IoT being crucial

Xu Keyu states that technology is the driving force behind Taiwan's remote medical services, with AI and IoT playing key roles. Here, 5G helps solve the fundamental network issues, and IoT devices collect personal physiological information including temperature, heart rate, pulse, and blood pressure. These devices, in conjunction with AI, identify potential issues and provide guidance, assisting doctors in making remote disease diagnoses and offering precise recommendations.

The Immediate Doctor View APP system includes four modules: 1. Communication module, including CTI features which automatically bring up client-related data such as medical history, personal information, and IP address upon phone connection; 2. HIS module; 3. Service support module; 4. Online payment module.

This system has been providing remote medical services to rural areas, expatriates, international students, and travelers abroad since April 2019. Now, whether in rural areas or overseas, during the day or at midnight, patients can immediately access professional medical consultations through the mobile video feature. Xu Keyu believes that the biggest challenge in entrepreneurship is to integrate various stakeholders in the overall ecosystem, including doctors, devices, and data. He has to devise methods and strategies to persuade everyone to join the platform, initially providing resources for free, and plans to adopt innovative business models in the future, charging listing fees, thereby fostering mutual benefits among doctors, patients, corporations, and device providers on the platform, and building a more robust environment for Taiwan's remote medical services.

Immediate Doctor View APP development team

▲Immediate Doctor View APP development team

Health Network Information Company Founder and CEO Xu Keyu

▲Health Network Information Company Founder and CEO Xu Keyu

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】讓硬碟裡的音樂重生 愛飛媒平運用AI為影像找到最佳拍檔
Rebirth the music on the hard drive. Aifei Matchmaking uses AI to find the best partner for the image.

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【解決方案】滴水不漏的智慧工安巡檢 鑫蘊林科Linker Vision的影像分析AI平台 創造巡檢時間從100分鐘降至3秒新紀錄
Watertight smart industrial safety inspection Linker Vision’s image analysis AI platform sets a new record of inspection time reduced from 100 minutes to 3 seconds

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learning, data science, front-end and back-end and other professional team combinations to make the platform operate successfully Xie Yuanbao said that he believes that only through the automatic learning of the visual analysis AI platform, automatic fast and accurate data processing capabilities, and providing customers with complete AI solution services in the cloud, cloud ground Hybrid to pure ground, can we truly Convince customers and stand out from the competition Looking to the future, Xie Yuanbao hopes that Xinyunlin Technology can build an image analysis AI platform for Mobility as a Service to automatically learn in various fields such as self-driving cars, smart warehousing robots, and unmanned buses in smart cities At the same time, I am also grateful to the support of the Industrial Bureau of the Ministry of Economic Affairs for the smooth landing of Xinyunlin Technology in Taiwan and the opportunity to recruit talents from all walks of life to work together In the short-term layout, the company will actively cooperate with domestic players such as Hon Hai and TSMC to implement image analysis AI technology in fields such as self-driving cars, smart industrial safety, and smart warehousing robots In the medium to long term, Xinyunlinke will target the United States, Europe, Japan and other countries as its global market layout, establish investment and cooperation partnerships with major international companies such as Microsoft, and replicate its successful experience and promote it internationally Xinyunlinke official website Xie Yuanbao, founder and chairman of Xinyunlinke 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】輔人科技透過智慧感知床墊 心領神會 讓照護長輩變得有溫度
Furen Technology uses smart sensing mattresses to understand and make caring for the elders warm.

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the elders, reducing the fall rate by more than 25 In the technological breakthrough of smart sensing mattresses, combined with the physiological micro-motion sensing technology developed by Furen Technology, it uses air pressure changes for physiological sensing and AI algorithms, so that caregivers do not need to replace the original mattress Place the smart sensing mattress with a thickness of less than 1 centimeter under the elder's original mattress, plug it in and connect it to the Internet Wait 3 minutes for the environment parameters to be automatically matched and set, and the pressure on the bed can begin to be accurately detected changes and interpret the actions and behaviors of the elderly For critically ill and long-term care recipients in nursing institutions, as well as the elderly and infants at home, Furen Technology has launched three versions of smart sensing mattresses, including the smart sensing mattress "Lite version", "standard version" and " Pro version" The Lite version entry-level version, combined with air pressure change sensing technology, can provide home caregivers with relevant identification functions to warn the elderly when leaving bed and inquire about daily routines The OTTALK home care bell APP can be downloaded through the mobile phone, and the caregiver can remotely Set the bed exit warning time and pay attention to the elderly's status of leaving the bed or not, and check the status of work and rest through the mobile phone The standard version, in addition to the bed exit alarm function, can provide caregivers with data measurement status of the elderly's heart rate and breathing during sleep through analog signal calculation technology For the Smart Sensing Mattress Pro version, a three-stage warning function of bed-sitting-up-leaving the bed is specially added, as well as sleep status records such as time in bed, hours in bed, hours of light sleep, hours of deep sleep, hours awake, and number of respiratory arrests and other information, hoping to provide better and more timely services to end customers In terms of business model, Furen Technology provides small-scale care units with a buyout system that integrates smart sensing mattress software technology In terms of cooperation with SI industry players, the company provides hardware equipment for integration and creates more promotion opportunities through SI channels For the empirical application of clinical trials, Furen Technology has currently cooperated with Taipei An'an Nursing Home to successively introduce smart sensing mattresses such as Lite, standard, Pro and other functional products into the care environment to provide diversified services for the elderly Intimate and convenient services of intelligent care During the cooperation process, since An'an Nursing Home is a small institution with a shortage of manpower, the bed exit warning function of the smart sensing mattress helps caregivers quickly remotely determine whether the elderly has left the bed or has fallen, effectively reducing the fall rate by more than 25 Through physiological micro-motion sensing technology, it can quickly help caregivers record the elderly's sleep status the previous night, creating a more convenient communication mode and information exchange mechanism between caregivers and family members In addition, the implementation of smart sensing mattresses can help nursing institutions obtain more positive evaluations in the evaluation Furen Technology develops smart sensing mattresses through physiological micro-motion sensing technology Smart sensing mattress voice AI recognition reduces the number of people sent to hospital for aspiration pneumonia to less than 5 of the overall number of cases Optimizing the voice AI recognition establishment mechanism has always been the goal of Furen Technology’s efforts to improve Luo Yilin said that he was very grateful to Furen Technology for having the opportunity to participate in the development plan of AI care services for respiratory diseases under the guidance of the Industrial Bureau and the Information Policy Council painting, and conducted field clinical demonstration at Puli Christian Hospital Through this project, not only the smart sensing mattress uses AI voice recognition and calculation technology to become more sophisticated, but also an AI training optimization framework is established to allow caregivers at Puli Christian Hospital to respond to the elderly’s upper respiratory tract-cough sounds and lower respiratory tract symptoms -The identification and warning performance of heartbeat and respiratory rate changes are more optimized, and the number of people sent to the hospital due to aspiration pneumonia in care institutions is effectively reduced to no more than 5 of the total number of cases in the month It is believed that with the integration of smart sensing mattresses and respiratory disease AI care services, the service is expected to spread to 5 domestic medical institutions this year Luo Yilin said excitedly that not only that, the smart sensing mattress has also been favored by Japanese dealers and conducted product testing In the next stage, business promotion in Japan will be launched Smart sensing mattress-assisted care institutions reduce the number of people sent to hospital due to aspiration pneumonia Create the integration of long-term care industry software, hardware and service ecosystem to make care simpler Although Furen Technology has only been established for 4 years, it took 9 years to complete product technology research and development Luo Yilin expressed his gratitude for supporting and recognizing the company's entrepreneurial philosophy despite limited manpower and resources The guidance and support of the distinguished people as well as the AI Industry Promotion Plan of the Industrial Bureau of the Ministry of Economic Affairs and the Corporate Information Strategy Council For a small start-up like Furen Technology, there are always challenges and learnings in terms of funding, technical issues, obtaining and processing of production materials and parts However, Huangtian pays off its hard work Driven by the ultimate goal of "making filial piety easier", Furen Technology strives to make smart sensing mattresses the first smart care product in Taiwan that uses air pressure sensing physiological information For the original intention of starting a business that emphasizes the orientation of social value, how to make smart sensing mattresses take into account social value while maintaining a win-win and balance of commercial interests is a strategic issue that Luo Yilin must carefully consider when operating the company's products and business development In the face of business layout, Furen Technology will work hard to stabilize operations and marketing operations in the near future to give back to investors and target customers who have supported the company for a long time In addition, Furen Technology is more active in international business development and product testing in Japan, Vietnam and Poland Regarding the mid-term planning, Luo Yilin believes that the care needs and services of the elderly cannot be completed independently by one industry Furen Technology looks forward to cooperating with more like-minded smart care industry players in the future By gathering the professional energy of each industry, we can build a complete Only with a diverse product chain mechanism can we work together to conquer domestic and foreign markets To this end, Luo Yilin hopes that the company can create an integration of the software, hardware and service ecosystem of the long-term care industry and realize its wish to make care simpler Looking forward to the future, Furen Technology will hope to move from long-term care to preventive medicine I believe that if preventive medicine is managed properly, it will definitely make a great contribution to saving the cost of long-term care Luo Yilin said that more importantly, it will help the elderly in their later life Halftime enjoys a more understanding quality of care and a bright and hopeful life Luo Yilin, CEO of Furen Technology「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」