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【2020 Solutions】 OMO Digital Service Process Design: Profiling Consumers for Targeted Marketing

OMO Digital Service Process Design Service analyzes digital footprints to capture consumer profiles

OMO Digital Service Process Design Service analyzes digital footprints to capture consumer profiles

Currently in Taiwan, retailers are primarily divided into four major categories: convenience stores, wholesale stores, supermarkets, and department stores. Among these, department stores, which are the largest in scale, despite their long history, face the challenge of weak digital capabilities. Even today, they continue to use traditional methods such as physical DMs, sales events, and anniversary celebrations to communicate with consumers. In today’s environment of intense price competition and rising labor costs, coupled with their lack of a price advantage, it is unrealistic to expect consumers to remain loyal. These issues also reflect in their gradually diminishing sales force. The III Service Innovation team believes that 'OMO Digital Service Process Design Service' may be a viable solution to help department store sectors transform.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours" "What are the functions and features of the product" "What discounts are available now" "Does the product have a warranty" "Does the manufacturer cooperate with the product for repair" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90 or more of these questions are repeatedly asked every day OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team Taiwanrsquos first IMSNS virtual human real-time interactive voice AI customer service Qubby AI The information age has caused changes in consumer behavior Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account The service supports 29 languages and serves domestic and overseas customers 247, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers Qubby AI customer service features Saves training time, standardized AI response, supports IMSNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams The first step is to create an image and personify the corporate image Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model It not only improves brand favorability among customers, but is also an indispensable part of creating warm services The second step is to select the voice Qubby AI customer service can interact with customers through text, preset QampA, and voice For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customersrsquo trust in the brand The third step is to establish a knowledge base An AI brain knowledge base can be created by simply uploading a PDF file For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image Combined with industry Know-How, it can also become an industry-specific AI customer service application For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental 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companies still have not used AI services This shows the huge AI business opportunities OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets

【解決方案】客廳化身為健身房 Uniigym矢志成為健身界的Netflix
Living Room as a Gym: Uniigym Aims to be the Netflix of Fitness

Afflicted by the pandemic, most people choose to stay at home However, for those who enjoy exercising, missing a day at the gym can feel uncomfortable With Uniigym's 'AR Fitness x Uniigym' app, users have access to nearly 1,000 diverse exercise classes With a dedicated AI coach, users can exercise anytime they wish, while also tracking their fitness journey, and understanding their condition completely To encourage public fitness and fight the pandemic together, Uniigym has also collaborated with Chunghwa Telecom, offering free access to the 'AR Fitness x Uniigym' app for 30 days starting from now until the end of June, contributing to the public health effort Founded in 2019 by CEO Yu-Chieh Lin, Uniigym was conceived from the monotony and limited options of gym venues like fitness centers and school gyms, and low interaction with trainers The company aims to make exercising as fun as gaming through technological solutions, starting with their first product—an intelligent dynamic projection system that has gained favor in the fitness market Uniigym continuously innovates fitness products creating a comprehensive platform for sports health Uniigym is dedicated to creating an immersive fitness course platform starting from offline venues to an online platform, thereby achieving a full spectrum of fitness content and increasing data traffic for enhanced monetization capabilities Over three years, Uniigym has continued to develop new products So far, they have reached the third generation of products In addition to the Uniicube, a dynamic projection fitness system, there's also Uniihome, which turns living rooms into gyms through set-top boxes provided by Taiwan Broadband Communications and cable television provider Kbro Furthermore, the third generation, Uniicell, allows users to exercise anywhere anytime with mobile devices and 5G networks Next, Uniigym plans to launch the fourth generation, Uniicare, targeting businesses and government employees with camera and heart-rate devices to gather health data and offer health management solutions Features of the AR Fitness x Uniigym App "Uniigym is a combination of Netflix and Nintendo, aiming to become the Netflix of the fitness world" By lowering the barriers to exercise through Uniigym's diverse workout classes and fostering a national habit of exercise, marketing director Shu-Wei Wang explained the company's strong ambition and its ongoing progress towards these goals Since the launch of the AR Fitness x Uniigym app in collaboration with Chunghwa Telecom in November 2021, the app has seen over 20,000 downloads in less than half a year, featuring nearly 1,000 multi-category classes including aerobics, fat-burning, body sculpting, strength training, yoga, boxing, and popular dance Built-in latest AI posture algorithm for real-time monitoring of exercise state The AR Fitness x Uniigym APP features six key functionalities, consisting of One Celebrity fitness courses, featuring a hundred top instructors, pick and practice anytime without appointment Two AI real-time motion matching that captures 20 skeletal points of the body through the phone's camera, accurately comparing movements and providing instant feedback Three AR fitness trainer, accompanying you in any environment, personally guiding the workouts, making the fitness experience more engaging Four Gesture remote control interface, allowing you to remotely access various features, making operations easier Five Supports screen casting, syncing the phone with TVs and screens to enhance immersive exercise experiences Six Self-data tracking, fully recording fitness progress including exercise hours, calories burned, and training programs AR动滋动 x Uniigym Rise to Exercise, Safeguard Health TAIWAN SAFE Event Introduction Most importantly, the system platform integrates the latest AI posture algorithm, comparing user movements and skeletal points with those of the fitness trainer during exercise, combined with heart-rate belts to display changes in heart rate on the screen during exercise By employing technology in exercise, it not only protects users during training but also helps in logging physical energy consumption, effectively enhancing exercise efficiency and preventing exercise injuries Uniigym is deeply rooted in Taiwan and expanding to international markets In fact, Uniigym's products are iteratively evolved according to different user groups The second generation product, Uniihome, turns living rooms into gyms in collaboration with the television system platforms, Taiwan Broadband Communications and Kbro, featuring set-top boxes with a menu of 1,700 classes, each lasting 3-5 minutes suitable for all family members ranging from grandparents to children, providing a freely selectable fitness menu for different groups AR Fitness x Uniigym App Product Experience Scenario Illustration In the post-pandemic era, exercising at home has become a trend Uniigym's interactive sensor-based fitness courses offer consumers a convenient, economical way to exercise anytime, anywhere It eliminates the need for purchasing fitness equipment or spending on expensive courses, as users can enjoy personal guidance from an AI coach directly through their smartphones, enhancing their willingness and frequency of exercise, playing an essential role in promoting a healthier lifestyle for all Uniigym provides a combination of online and offline AI cloud-based interactive sensor technology services, matched with home settings and various types of exercise spaces, to offer consumers an entry-level threshold to enjoy professional and entertaining fitness experiences anytime, anywhere This innovative business model has attracted investments from renowned Taiwanese listed companies such as, Nan Yih Textile and Taishin International Bank, and also partnerships with notable international sports enterprises like Decathlon Besides deep-rooting in the Taiwanese market, Uniigym is also actively expanding into international markets including Singapore, Thailand, and China This year 2022, Uniigym plans to launch its products with the Singaporean telecom group Singtel, allowing Chinese-speaking users and a broad international audience to enjoy new interactive sensor-based fitness courses In the future, Uniigym will also introduce home-based health management solutions for corporate and government employees, where employee health data is collected during exercise through cameras or heart rate devices, analyzed, integrated, and linked with health and medical data to achieve preventive medical goals Uniigym founder and CEO, Yu-Chieh Lin「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】小柿智檢 以「AOIAI」雙劍合璧,軟加硬體千錘百鍊 打通外觀瑕疵檢測任督二脈
Xiaoshi Intelligent Inspection uses the two swords of "AOI + AI" to combine software and hardware to open up the two channels of appearance defect detection and supervision.

Quality inspection, like a double-edged sword, has always been a favorite and painful subject for Taiwanese manufacturers When AI deep learning enters the industrial visual inspection of traditional manufacturing industries, it can not only save inspection manpower investment, solve the problem of inconsistent manual visual standards, overcome the limited visual recognition and defect detection blind spots of traditional automatic optical inspection AOI, and also enable real-time traceability Causes of quality problems The overall AIAOI visual inspection solution developed by Xiaoshi Intelligent Inspection integrates software and hardware to create efficient appearance defect detection capabilities, helping electronics OEM customers create high-efficiency products with a miss detection rate of less than 1 and an overkill rate of less than 3 Check the level Xiaoshi Intelligent Inspection was established in 2020 Although it is a new venture two years ago, it did not start from scratch Founder and CEO Hong Peijun and the core team have been deeply involved in Foxconn factories for many years and participated in countless smart factory-related solutions and process improvements , has profound AI deep learning development capabilities, and accumulated rich experience in world-class AI application implementation Seeing that AI industrial inspection must be the last mile for the manufacturing industry to move towards Industry 40, Hong Peijun resolutely decided to implement AI deep learning technology in the field of smart manufacturing with high output value, and specialized in the development of AI industrial visual inspection For the manufacturing industry, product inspection is the most important part of all quality control, but traditional industrial inspection faces two major pain points 1 Manual visual inspection Today, more than 95 of the entire manufacturing industry still relies on manual visual inspection Inspection makes it difficult for manual visual quality inspection standards to be consistent, and visual inspection of fine objects, such as passive components or highly reflective components, will cause long-term vision damage 2 Traditional AOI automatic optical inspection The product has limited visual recognition capabilities and blind spots in defect detection Among them, the detection of appearance defects such as scratches, oil stains, dirt or hair and other unexpected subtle defects has always been a problem in AOI applications Insurmountable difficulties AIAOI visual inspection overall solution is a great boon for appearance defect detection When designing the product roadmap of Xiaoshi Zhikan, customer group positioning and strengthening customer product services and value were important indicators Moreover, appearance defect detection has always been an unresolved pain in the manufacturing industry, Hong Peijun said With industrial quality inspection AI software as the core, Xiaoshi Intelligent Inspection provides an overall solution for AIAOI visual inspection It mainly promotes three major products, including "QVI-T AI deep learning inspection modeling platform software" and "AI six-sided defect inspection and screening machine" ” and “AI Industrial Quality Inspection Platform” The main customer groups served are semiconductor packaging and testing, EMS electronics foundry, small metal parts processing and other industries with high production capacity and high gross profit margin In response to customer needs, Xiaoshi Intelligent Inspection provides corresponding software and hardware services, combining self-developed AI deep learning software and hardware quality inspection equipment to reduce the manual visual burden on the production line and effectively improve the production quality of the factory In order to help equipment manufacturers and technical engineers with development capabilities accurately grasp product appearance defect detection, Xiaoshi Intelligent Inspection independently developed QVI-T deep learning detection software, which can provide customers with defect location, defect classification, defect segmentation, anomaly detection and text recognition Key functions such as this are different from the fixed detection methods of traditional software Algorithms can be refined based on different industrial detection methods and different APIs can be developed to connect devices with different lenses The software design of this platform is very lightweight It is a SaaS software built on public cloudprivate cloud It mainly involves simple image uploading, labeling, training modeling, and verification testing After completion, users can download models, SDKs, APIs, and reports Effectively help customers achieve AI inference functions Currently, most of the industrial inspection services on the market are traditional AOI software industrial inspection machines, which can only measure product contours such as the head and length of fasteners, etc, and cannot truly provide detection of subtle product surface defects such as screw head cracks and tooth damage There is a lack of such high-precision defect detection companies in the market, Hong Peijun observed Xiaoshi Intelligent Inspection developed and independently built the "AI six-sided defect detection and screening machine" from customized services in the past to providing standardized services for customers at the current stage It provides standardized testing services for fasteners in measurement and surface defects, as well as passive components High-speed surface defect detection of similar products This professional machine uses the AI deep learning AOI composite algorithm technology independently developed by Xiaoshi Intelligent Inspection Through parallel computing technology, it can achieve model inference up to 3 milliseconds per picture, and realize multiple complex defect detection on the electrodes and body of passive components This professional machine is mainly used for the inspection of fasteners, small metal parts and passive components In terms of competitiveness in the industry, the software hardware integration provided by the AI six-sided defect inspection and screening professional machine is an important core competitive advantage of Xiaoshi Intelligent Inspection It is not as simple as it sounds Hong Peijun said with emotion that this special machine is very important in the industrial inspection industry Commonly known as the highly integrated integration of optical mechanisms, electronic controls, software and algorithms, the process requires continuous optimization and iteration, and requires multiple client verifications and modifications After a long period of hard work, the technical threshold has also been raised The AI six-sided defect detection and screening professional machine will be the main product promotion direction of Xiaoshi Intelligent Inspection in the next 3-5 years It is believed that AI combined with measurement technology and surface defect detection will be an important source of core competitiveness of Xiaoshi Intelligent Inspection, Hong Peijun said AI six-sided defect detection and screening professional machine will be the main product promotion direction of Xiaoshi Intelligent Inspection in the next 3-5 years Faced with the booming development of Industry 40 in smart factories, customers often ask "Does quality inspection data have secondary use value" Hong Peijun said that the "AI Industrial Quality Inspection Platform" launched by Xiaoshi Intelligent Inspection has a machine learning mechanism , which can be used for secondary use of quality inspection data to provide customers with multiple functions including real-time monitoring and early warning of production quality, quality traceability analysis, quality factor assessment, process parameter prediction and recommendation Taking the successful introduction into the automotive parts factory as an example, through the prediction and recommendation of process parameters provided by the AI industrial quality inspection platform, when we know the product defects, we build a set of models based on the experience of past masters, coupled with the network connection data from the previous stage, After integration, we have process data, incoming material data, and quality inspection data We can predict whether these machine parameters have run out, and we can recommend whether the process parameters of certain sections should be adjusted up or down Through the AI industrial quality inspection platform, Xiaoshi Intelligent Inspection can help customers connect visual quality inspection results, process data and acceptance standards with the existing MES system of the customer's factory to improve production quality, improve efficiency and reduce costs In terms of business model, Xiaoshi Zhiqian also provides a software subscription system for the deep learning detection modeling platform software It provides public cloud customers with traffic subscription and charges based on the amount of image uploads, while private cloud customers adopt an annual license fee license charging mechanism In addition, the company also provides customers with a buyout charging mechanism for the overall solution equipment, and provides a one-year warranty, after which consumables and software update maintenance fees are charged annually Going in the opposite direction, using both hard and soft methods, with a missed detection rate of less than 1 and rapid modeling in 15 minutes Faced with various small-volume and multi-sample inspection needs in the manufacturing industry, general AI deep learning visual inspection usually requires customers to collect a large number of photos of defective products, which is time-consuming to label, and also causes customers to have difficulty in importing AI, and defective products cannot be collected The introduction cycle is long and implementation is full of risks If there are not enough bad samples, the model will be inaccurate Kosaki Chikan goes in the opposite direction and uses its product "AI Visual Inspection Model Development Tool" to train models through pictures of good products provided by customers It is relatively easy for AI to learn good products, no labeling is required, and the time can be quickly compressed to complete the modeling Take the implementation of IPC electronics industry - AAEON Technology as an example In order to reduce the manpower input of the quality inspection station in the PCBA production line and have standardized quality inspection, Xiaoshi Intelligent Inspection provides an overall solution for PCBA AI visual inspection software and hardware services, and conduct in-line inspection on the factory's highly automated assembly line, effectively saving inspection manpower investment, improving the standardization of quality inspection rates, and improving the problem of inconsistent standards caused by manual visual inspection Through the introduction of AI visual inspection software and hardware integrated solutions, we have effectively helped customers maintain an overkill rate of less than 3 in the past two years, and achieved high-efficiency performance with a missed detection rate of less than 1 In addition, this solution allows practitioners who do not understand AI to quickly operate modeling By installing the modeling tool on the device, when the customer has a new product number and needs to create a model, he only needs to provide 10 pictures of good products to scan under the device It only takes 15 minutes to quickly train the model In terms of product core strategic layout, compared with market competitors who rely solely on general software services to seize all manufacturing markets, it is not feasible to apply it to industrial inspection Hong Peijun has observed over the past 10 years and believes that only software hardware can With technical thresholds and focusing on one industry and field, only by adopting a standardized company's AI six-sided defect detection and screening special machine can it be replicated and scaled up, and the company can truly continue to move towards optimization and create product competitiveness, even if there are other competing products It’s not easy to compete for this pie, Hong Peijun said Xiaoshi Intelligent Inspection’s overall AIAOI visual inspection solution creates rapid modeling and excellent results for customers with a missed detection rate of less than 1 The most competitive AIAOI overall solution provider with global presence For new entrepreneurs, facing business expansion is a challenge every day Hong Peijun said that small companies are easily snatched away by large companies, company talents are poached by high salaries, lack of deep customer relationships, and the business team is not large enough, etc How to overcome this Hong Peijun believes that the key to success and competitiveness of a new start-up company is to be diligent in making up for mistakes, provide better services, provide more immediate feedback, and create more professional solutions to convince customers Since its establishment in 2020, Xiaoshi Intelligent Inspection has always gone against the grain in terms of product core strategic layout, surpassing the competitive market among its peers, and actively taking root in the overall solution of AI visual inspection software and hardware Hong Peijun hopes that Xiaoshi Intelligent Inspection will become the world's most competitive AIAOI overall solution provider for the electronics and semiconductor industries in the future, and provide the top AIAOI professional machines and equipment to the electronics and semiconductor industry customer base Hong Peijun said that the technical capabilities of the company's AI six-sided defect detection and screening professional machine have reached the top domestic level In order to speed up the research and development of professional machines to become more standardized and sell them to overseas markets, the company will conduct a fundraising plan at this stage, hoping to use legal persons such as the Capital Strategy Council to assist in more business connections and fundraising channels For the medium and long-term goals, Xiaoshi Intelligent Inspection will lay out the global market including mainland China and Southeast Asian countries At the same time, it will follow the international footsteps of major OEMs in global layout Under the target inspection project, it will continue to develop specialty products and spread towards the international field 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」