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【2021 Solutions】 People-oriented Ruiyang Information develops the iota C.ai dialogue service platform to solve system integration problems

編輯群2021-12-01

Ruiyang Information, which has been established for 34 years, has occupied an important position in the fields of official document systems, knowledge management systems, and enterprise e-ization. Facing the advent of the era of AI and mobility, Ruiyang Information boldly embraces AI and " "People-oriented", we will equip existing services with the wings of AI, develop interactive dialogue service platform iota C.ai and enterprise instant messaging iota IM, help integrate various internal systems of the enterprise, including official documents, procurement, customer service, etc., and greatly improve the efficiency of internal employees of the enterprise. Work efficiency.

Ruiyang Information has accelerated its investment in the field of artificial intelligence since 2013, and has demonstrated its R&D technology capabilities in various fields such as natural language processing, machine learning, deep learning, and natural language understanding. At this stage, achievements such as technical word extraction, automatic classification, recommendation systems, topic clustering, technical document transposition, text-based text search, picture-based picture search, and intelligent robots (Chatbot) have been developed.

Ruiyang Information deeply cultivates AI technology and automatically breaks down official documents with an accuracy of more than 90%

"AI is mainly used in text and images." Wu Zhenming, deputy general manager of Ruiyang Information, further explained that the official document system and knowledge management system that Ruiyang Information is good at are prioritized for introduction and optimization. Among them, the Taipei City Government complained in 1999 The number of cases to be handled every day is very large. The process must be recorded, automatically divided into documents, and assigned to relevant processing units. Through machine learning, the accuracy rate of automatic document classification has reached more than 90%. Taipei City The automatic classification of government cases in 1999 can also achieve an accuracy of more than 85%.

He emphasized that Ruiyang Information will hone its AI technical capabilities from the beginning of the project so that it can add value to existing services. In addition, the image part, such as trademarks, financial reports, orders, faxed forms, etc., are originally paper files. If you have to convert each key into a text file, it will be time-consuming and time-consuming. This is also a pain point in the financial industry, small and medium-sized enterprises and other industries. Rui Through OCR (text recognition) processing and combined with RPA (robotic process automation) for image recognition, Yang Information can directly convert images into text and automatically store them into electronic files, which can speed up the processing speed of enterprises and help achieve Digitalization before transformation.

Ruiyang Information continues to deepen the use of AI technology to launch new automated and mobile services, such as launching the conversation service platform iota C.ai and enterprise instant messaging iota IM, and entering the chat robot and enterprise IM instant messaging market.

iota C.ai dialogue service platform provides Mobileize more efficient IT services

▲ iota C.ai dialogue service platform provides more efficient IT services than mobile services

Wu Zhenming said that iota C.ai is a truly "enterprise-level" conversational service management platform that can quickly lead enterprises into the new technology application field of "conversational" services. He explained that iota is a robot generator. To conduct intelligent interactive Q&A, you need to design a dialogue script. The robot designed with iota's assistance can be published to instant messaging software such as Line and Teams. There are two types of users who use the conversation robot platform, one is for internal use of the enterprise; the other is for external use of the enterprise.

Integrate independent systems within the enterprise to establish a people-oriented and friendly working environment

Among them, for internal use within the enterprise, such as manufacturing internal systems can be integrated with ERP and MES systems through the iota platform. For example, the internal business of the enterprise can simultaneously query ERP orders and MES product production status through a single interface. Customer contact information on the CRM system only needs to be issued through the iota robot. In addition, the company has internal systems such as official documents, procurement, leave, etc., all of which are independent, causing inconvenience to users. Through the design of a conversational robot service platform, different system backends can be integrated at the same time to provide a "people-oriented" friendly working environment. . External use is intelligent customer service, including the financial industry, public sector, etc., which require a lot of customer service. In the past, they used phone calls or emails. Now, intelligent customer service robots can be used to directly reply or solve customer questions, greatly simplifying customer service. manpower, and improve customer satisfaction.

The dialogue service platform iota C.ai allows users to design dialogue interactive scripts, QA Q&A and natural language intent training through the GUI interface without writing programs; IT staff can quickly integrate enterprise back-end systems Interface with robots to create diversified interactive promotions; users can access various corporate information through a single human-machine interface in the "chat room" through conversations or clicks, and experience efficient IT operations.

The robot built through iota C.ai uses natural language processing technology of intent analysis and intelligent question and answer to present the richest dialogue cards in the industry. It has the most flexible process design and mock testing functions, and supports multi-department division of labor. Cooperate to complete Chatbot services in various fields/functions.

R&D funds account for 13%, and investment in AI technology research and development accounts for about 40%

Ruiyang Information’s annual R&D expenditure accounts for 13% of its revenue, of which 30%-40% is invested in the research and development of AI-related technologies. After the epidemic, considering the increasing demand for WFH (Work from home), it will continue to move towards Chatbot, mobile and cloud-based development, such as instant messaging, platform and video conferencing integration value-added, video conference text narration processing and archiving and other smart assistant functions, can provide related services from chatting, discussion, meeting, etc. In the process of developing AI technology and services, Wu Zhenming pointed out that due to the varying degrees of digitalization of Taiwanese enterprises, it is difficult to collect data, and in an environment where the establishment of information systems is not mature enough, there are certain obstacles to introducing AI. Ruiyang Information We will continue to deepen natural language processing technology and strive to provide a simple and easy-to-use dialogue platform to assist the smooth transformation of the industry.

As for the overview of Ruiyang Information’s overseas layout, Ruiyang Information stated that the products and services deployed in overseas markets include cloud and enterprise e-ization. Among them, knowledge management (KM), which has the largest market share, has expanded to mainland China. There are 20-30 top tertiary hospitals, and cloud services are also widely distributed to Asian countries such as mainland China, Hong Kong, Japan, Thailand, Malaysia, Vietnam, and Mexico, South Africa and other places. Product design tends to be modular, API and multi-lingual. In the future, it will Continue to improve and optimize natural language processing technology, integrate it into other corporate backend systems, provide integrated one-stop text services, and expand the territory of overseas markets.

:iota_C.ai dialogue service platform can be integrated Various information systems and machines improve business operation efficiency

▲:iota_C.ai dialogue service platform can integrate various information systems and machines to improve business operation efficiency

「Translated content is generated by ChatGPT and is for reference only. Translation date：2024-05-19」

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