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【2022 Solutions】 After five years of hard work in image recognition, Touch Cloud won the Smart City Innovation Application Award

During the opening ceremony of the 2022 Smart City Summit & Expo co-organized by the National Development Council, Ministry of Foreign Affairs, Taipei City Government, Taoyuan City Government, Kaohsiung City Government, and Taipei Computer Association on March 22, 2022, founder and president of Touch Cloud Cheng-Hsun Li went on stage to receive the "2022 Smart City Innovation Application Award_Smart Security Award." This award is hard-won because after five years of hard work, Touch Cloud brought its core technology of AI image analysis back to Taiwan after gaining popularity in overseas markets, becoming an important smart city solutions provider.

"Since the company was established, we have positioned ourselves to make AI products that are stable, easy to use, and truly needed by the market." The company's positioning is very clear, this step took Touch Cloud five years. It was not until the beginning of 2020 that Touch Cloud launched its first intrusion detection product. In less than two years, Touch Cloud has now launched seven products, with each product receiving excellent reviews from the market.

Specializing in the field of smart cities, Touch Cloud successfully entered the Asian market

Founded in February 2016, Touch Cloud originally focused on AOI defect detection. However, the definition of defects is different for every customer. As a result, applications in this field are mostly project development and could not be commercialized. The company later directed its efforts to AI Application Box, a product that integrates software and hardware, and focused on smart cities, including transportation, industrial safety, and security related markets.

In view of the high acceptance and price advantage of AI in overseas markets, Cheng-Hsun Li targeted the overseas market in the early stages of the company's development, and has produced many successful results in several major countries, including Hong Kong, Singapore, and Thailand. Among them, Touch Cloud successfully entered the Hong Kong market with its debut in the Hong Kong International Airport project.

In 2018, Hong Kong International Airport planned to monitor ships around airline oil storage platforms to prevent ships from colliding with the oil storage platform. However, the oil storage platform is located in the middle of the sea and lacks electricity and Internet connection, so it could only set up a camera on shore 3 km away from the platform. In addition to the long distance and poor line of sight, monitoring was also affected by weather conditions, such as clouds and fog, and was ineffective. Touch Cloud customized an AI algorithm specifically for the project, and continuously collected image data for model training. It took half a year of discussions with the customer and system corrections to finally achieve an accuracy rate of 98%, successfully completing the goal.

Touch Cloud won the 2022 Smart City Innovation Application Award_Smart Security Award. Minister of Economic Affairs Mei-Hua Wang (on the left), Touch Cloud founder and president Cheng-Hsun Li (on the right)

▲ Touch Cloud won the 2022 Smart City Innovation Application Award_Smart Security Award. Minister of Economic Affairs Mei-Hua Wang (on the left), Touch Cloud founder and president Cheng-Hsun Li (on the right)

Touch Cloud products have three advantages that provide customers with a better AI user experience: 1. Plug and play; 2. Provides flexible services, in addition to standard products, customized services meet customers' needs for quick launch and reliable problem solving; 3. High adaptability and ability to achieve extremely high recognition accuracy in different environments.

Cheng-Hsun Li believes that the design of AI products should be as simple as using a "home appliance" and have a clear purpose. Therefore, Touch Cloud built an AI Application Box to design products from the perspective of scene applications, focusing on image analysis related to "people" and "vehicles." At present, a total of seven products have been developed, including KekkAI (personnel intrusion detection, card swiping and tailgating detection), KekkAI-H (construction site safety detection), Abaci-P (people flow and head count), Abaci-V (traffic flow and vehicle count), Greygoose (personnel intrusion detection and people flow), GotchA! (cross-camera person tracking / search), and AI@Sense (license plate recognition).

Cross-camera tracking product GotchA! won the Smart City Innovation Application Award

GotchA! is the product that won the Smart City Innovation Application Award. This cross-camera tracking product is unique in the market. Its system uses AI technology to search and track people by analyzing their features at the time. Users can use image search to search for the path of a specific person in multiple cameras; they can also use multiple appearance features to find suitable target groups. Using GotchA!, you can actively search for lost people, understand the shopping behavior of VIP customers in the mall, and even manage the footprints of visitors in the building.

For example, it is not uncommon for children to get lost in hypermarkets. GotchA! can access footage from the entrance camera for an image search, and compare the walking path of the child to quickly find the missing child. Using GotchA! in shopping malls and amusement parks, where people come and go, to find lost people. It not only significantly reduces the time spent by 90%, but also transforms the traditional approach of the service counter making an announcement to the lost person into an active search based on image analysis, thereby improving service levels and accuracy.

Touch Cloud's excellent AI image analysis technology is favored by large enterprises

▲ Touch Cloud's excellent AI image analysis technology is favored by large enterprises

Cheng-Hsun Li said that his experience abroad has taught him to help customers find AI usage scenarios. For example, a T-Bar (large advertising billboard) operator in Thailand wants to attract business, and advertisers want to understand the flow of people to evaluate advertising effectiveness. The T-Bar company has more than 1,000 cameras and can determine the type of vehicle from the images and then calculate the number of people, which can be converted to advertising effectiveness.

After Touch Cloud used the data for training, it can even identify special vehicle types in various countries. For example, the  "pickup truck" is a special vehicle type in Thailand. Model training is carried out through Open Data, scenario data, and Touch Cloud's self-built database, and can accurately identify traffic flow and vehicle type, which is used to estimate the number of people reached by the advertisement.

Rapid business development after returning to the Taiwan market from overseas

Touch Cloud currently accounts for 70% of the overseas market, with customers in Thailand, Hong Kong, Singapore, Malaysia, Japan, South Korea, and the Philippines. In the future, it will also develop into other Asian markets, such as Vietnam. In addition to the Asian market, Touch Cloud has not forgotten to serve Taiwanese customers, and began to actively recruit partners to jointly develop the Taiwan market in June 2021. So far, the number of customers has quickly accumulated to more than a hundred.

Touch Cloud's excellent AI image analysis technology is favored by many companies, and most investors are strategic partners, working together to create synergies and allow Touch Cloud's technology to be quickly applied.

Cheng-Hsun Li said that it often takes more than five years for an AI startup to get its operations on track, and it takes at least three years to cultivate good AI talents. Results are gradually emerging thanks to the considerable flexibility and space given by strategic investors to the company.

Touch Cloud products are already being put into practical use in major Asian countries such as Hong Kong, Singapore, Thailand, South Korea, and Japan, and are expected to enter more Asian countries within two years, driving more advanced image analysis applications. The company hopes to complete representative cases in Asian markets every year, and move towards an IPO as a company featuring AI products.

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【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours" "What are the functions and features of the product" "What discounts are available now" "Does the product have a warranty" "Does the manufacturer cooperate with the product for repair" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90 or more of these questions are repeatedly asked every day OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team Taiwanrsquos first IMSNS virtual human real-time interactive voice AI customer service Qubby AI The information age has caused changes in consumer behavior Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account The service supports 29 languages and serves domestic and overseas customers 247, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers Qubby AI customer service features Saves training time, standardized AI response, supports IMSNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams The first step is to create an image and personify the corporate image Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model It not only improves brand favorability among customers, but is also an indispensable part of creating warm services The second step is to select the voice Qubby AI customer service can interact with customers through text, preset QampA, and voice For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customersrsquo trust in the brand The third step is to establish a knowledge base An AI brain knowledge base can be created by simply uploading a PDF file For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image Combined with industry Know-How, it can also become an industry-specific AI customer service application For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental knowledge, health education information, and common issues of clinics, and was integrated into a convenient and easy-to-use package Companies only need to follow 3 steps Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service Qubby AI's diverse applications help enterprises comprehensively upgrade from customer service to knowledge management Qubby AI customer service has been used a wide range of industries, such as the healthcare industry, financial industry, electronics industry, conference and exhibition industry, education industry, department store retail industry, public relations service industry, and celebrities The services range from external product sales, event promotion, and customer service to internal HR assistant, knowledge management, compliance, technical maintenance and applications It has become the most intelligent, efficient, and direct business partner for enterprises In addition to helping optimize the service process, allowing personnel to focus on solving truly difficult and valuable problems, Qubby AIrsquos back-end data records the number of times, the time, platform, device, and conversation history of customers using AI customer services, and can export the data Insights into customers can be further discovered from the conversations, and create new types of services to seize business opportunities The Qubby AI customer service back-end completely records user information and data A free 14-day trial offered to find distribution agents to jointly expand domestic and overseas markets To assist enterprises with digital transformation, OSENSE Technologyrsquos Qubby AI customer service offers a free 14-day trial, which provides AI text and expected voice customer services, AI knowledge base construction, a limit of 6,000 messages per month, and 3D virtual human default character to reduce enterprisesrsquo doubts about the AI solution Aside from its efforts to further develop Taiwanrsquos market, OSENSE Technology is actively expanding into international markets, such as the United States, Japan, and Southeast Asia In January 2024, it has signed a contract with the largest clinic management system developer in Southeast Asia to bring Qubby AI customer service southward, hoping to provide comprehensive AI digital services and solutions to medical institutions and people ofnbsp Southeast Asia, creating better healthcare experiences and expanding the smart healthcare ecosystem AI is ushering in a new industrial revolution According to Gartnerrsquos estimates, there are approximately 17 million customer service personnel working in customer service centers around the world 95 of the cost of a customer service center is from personnel Even if 10 of the service volume is automated, tens of billions of US dollars can be saved every year Based on the 2023 Taiwan Industrial AI Survey released by the Artificial Intelligence Foundation, nearly half of Taiwanrsquos companies still have not used AI services This shows the huge AI business opportunities OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets

【解決方案】客廳化身為健身房 Uniigym矢志成為健身界的Netflix
Living Room as a Gym: Uniigym Aims to be the Netflix of Fitness

Afflicted by the pandemic, most people choose to stay at home However, for those who enjoy exercising, missing a day at the gym can feel uncomfortable With Uniigym's 'AR Fitness x Uniigym' app, users have access to nearly 1,000 diverse exercise classes With a dedicated AI coach, users can exercise anytime they wish, while also tracking their fitness journey, and understanding their condition completely To encourage public fitness and fight the pandemic together, Uniigym has also collaborated with Chunghwa Telecom, offering free access to the 'AR Fitness x Uniigym' app for 30 days starting from now until the end of June, contributing to the public health effort Founded in 2019 by CEO Yu-Chieh Lin, Uniigym was conceived from the monotony and limited options of gym venues like fitness centers and school gyms, and low interaction with trainers The company aims to make exercising as fun as gaming through technological solutions, starting with their first product—an intelligent dynamic projection system that has gained favor in the fitness market Uniigym continuously innovates fitness products creating a comprehensive platform for sports health Uniigym is dedicated to creating an immersive fitness course platform starting from offline venues to an online platform, thereby achieving a full spectrum of fitness content and increasing data traffic for enhanced monetization capabilities Over three years, Uniigym has continued to develop new products So far, they have reached the third generation of products In addition to the Uniicube, a dynamic projection fitness system, there's also Uniihome, which turns living rooms into gyms through set-top boxes provided by Taiwan Broadband Communications and cable television provider Kbro Furthermore, the third generation, Uniicell, allows users to exercise anywhere anytime with mobile devices and 5G networks Next, Uniigym plans to launch the fourth generation, Uniicare, targeting businesses and government employees with camera and heart-rate devices to gather health data and offer health management solutions Features of the AR Fitness x Uniigym App "Uniigym is a combination of Netflix and Nintendo, aiming to become the Netflix of the fitness world" By lowering the barriers to exercise through Uniigym's diverse workout classes and fostering a national habit of exercise, marketing director Shu-Wei Wang explained the company's strong ambition and its ongoing progress towards these goals Since the launch of the AR Fitness x Uniigym app in collaboration with Chunghwa Telecom in November 2021, the app has seen over 20,000 downloads in less than half a year, featuring nearly 1,000 multi-category classes including aerobics, fat-burning, body sculpting, strength training, yoga, boxing, and popular dance Built-in latest AI posture algorithm for real-time monitoring of exercise state The AR Fitness x Uniigym APP features six key functionalities, consisting of One Celebrity fitness courses, featuring a hundred top instructors, pick and practice anytime without appointment Two AI real-time motion matching that captures 20 skeletal points of the body through the phone's camera, accurately comparing movements and providing instant feedback Three AR fitness trainer, accompanying you in any environment, personally guiding the workouts, making the fitness experience more engaging Four Gesture remote control interface, allowing you to remotely access various features, making operations easier Five Supports screen casting, syncing the phone with TVs and screens to enhance immersive exercise experiences Six Self-data tracking, fully recording fitness progress including exercise hours, calories burned, and training programs AR动滋动 x Uniigym Rise to Exercise, Safeguard Health TAIWAN SAFE Event Introduction Most importantly, the system platform integrates the latest AI posture algorithm, comparing user movements and skeletal points with those of the fitness trainer during exercise, combined with heart-rate belts to display changes in heart rate on the screen during exercise By employing technology in exercise, it not only protects users during training but also helps in logging physical energy consumption, effectively enhancing exercise efficiency and preventing exercise injuries Uniigym is deeply rooted in Taiwan and expanding to international markets In fact, Uniigym's products are iteratively evolved according to different user groups The second generation product, Uniihome, turns living rooms into gyms in collaboration with the television system platforms, Taiwan Broadband Communications and Kbro, featuring set-top boxes with a menu of 1,700 classes, each lasting 3-5 minutes suitable for all family members ranging from grandparents to children, providing a freely selectable fitness menu for different groups AR Fitness x Uniigym App Product Experience Scenario Illustration In the post-pandemic era, exercising at home has become a trend Uniigym's interactive sensor-based fitness courses offer consumers a convenient, economical way to exercise anytime, anywhere It eliminates the need for purchasing fitness equipment or spending on expensive courses, as users can enjoy personal guidance from an AI coach directly through their smartphones, enhancing their willingness and frequency of exercise, playing an essential role in promoting a healthier lifestyle for all Uniigym provides a combination of online and offline AI cloud-based interactive sensor technology services, matched with home settings and various types of exercise spaces, to offer consumers an entry-level threshold to enjoy professional and entertaining fitness experiences anytime, anywhere This innovative business model has attracted investments from renowned Taiwanese listed companies such as, Nan Yih Textile and Taishin International Bank, and also partnerships with notable international sports enterprises like Decathlon Besides deep-rooting in the Taiwanese market, Uniigym is also actively expanding into international markets including Singapore, Thailand, and China This year 2022, Uniigym plans to launch its products with the Singaporean telecom group Singtel, allowing Chinese-speaking users and a broad international audience to enjoy new interactive sensor-based fitness courses In the future, Uniigym will also introduce home-based health management solutions for corporate and government employees, where employee health data is collected during exercise through cameras or heart rate devices, analyzed, integrated, and linked with health and medical data to achieve preventive medical goals Uniigym founder and CEO, Yu-Chieh Lin「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】瑕疵辨識率達百分百 耐銳利科技獲面板大廠青睞
Defect identification rate reaches 100%, Nairi Technology is favored by major panel manufacturers

On the machine tool production line, there are some slight differences in the first step of assembly Accumulated tolerances will cause the assembly work to be repeated, which is time-consuming and labor-intensive, resulting in shipment delays that will impact the company's reputation Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutions It uses machine learning models to inherit the experience of old masters In the CNC processing machine assembly and casting process, it uses AI to analyze production line data, accurately adjust various data, and improve Production accuracy is 25 This AI production line data analysis system is called "Master 40" by Huang Changding, chairman of Naruili Technology It is the most evolved version of the master plus artificial intelligence It has been used in machine tool processing factories with remarkable results In addition, Nairi Technology used AI defect detection technology to participate in the 2021 AI Rookie Selection Competition of the Industrial Bureau of the Ministry of Economic Affairs, assisting AUO in advanced panel image defect detection, with an accuracy rate of 100, and won the award Assisted panel manufacturer AUO to solve problems with 100 accuracy in defect detectionHuang Changding further explained that during the production of general panels, edges and corners are There may be defects in the corners Although the defects are visible to the naked eye, AOI is often difficult to identify, causing the detection error rate to often exceed 30 Therefore, re-inspection must be carried out with manpower to improve the accuracy rate However, in response to the demand for a small number of diverse products and insufficient manpower, using AI detection is indeed a good method Nairui Technology, founded in 2018, has been able to win the favor of major panel manufacturers with its AI technology in just three years In fact, it has been honed in the field of CNC machine tools for a long time Tang Guowei, general manager of Narili Technology, pointed out that the top three CNC machine tool factories in Taiwan hope to introduce AI into the two production lines of assembly and casting Among them, on the assembly line, in order to maintain the accuracy of assembly, every part of the component is designed Tolerances are designed During assembly, each component is within the tolerance However, the cumulative tolerance still fails the final quality inspection and must be dismantled and reassembled This is not only time-consuming and labor-intensive, but also causes waste "After entering the production line, I realized that some masters have accumulated a lot of experience and are good at adjustment After his adjustment, the accuracy rate has improved a lot and the speed is faster" On the contrary, the new engineers did not Based on experience, it takes a long time to adjust and may not pass the quality inspection The yield rate of Master 40 system has increased significantly from 70 to 95Tang Guowei then said that the original size data set by Master during assembly All were recorded on paper After the information was written, it was stored in the warehouse and sealed No one studied the relationship between the dimensions Narili assists customers in designing the Fu 40 system Through the human-machine panel, the master can directly input the measured dimensions and related data during assembly After collecting data from different masters, AI algorithms are used to analyze the relationship between the data and create an AI model The AI model automatically notifies the operator what size to adjust to, and the quality inspection will definitely pass In this way, the yield rate will be improved It has increased significantly from 70 to more than 95 Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutionsTang Guowei added, assembling the spindle of a CNC processing machine It took four hours In the first step, the machine made measurement errors, including vibration, temperature, speed, etc that were out of range It had to be dismantled and reinstalled, which took another four hours How to adjust after disassembly depends on the experience of the master At first, the master may have done the best assembly method based on experience, but the error rate was also 30, and the assembly took several days With the assistance of AI masters, the assembly time only takes half a day, and the yield rate reaches over 95, saving a lot of time and manpower "Use the AI model of machine learning to collect the experience of all the masters and provide it for AI learning The first step is digitalization, and the second step is knowledgeization This is the transformation of the enterprise "An important key", Huang Changding believes that Narili Technology is an important partner in the transformation of traditional manufacturing from automated production to digital transformation In addition, another industry that Naili Technology focuses on is the smart car dispatching system of the leading brand of elevator manufacturers The so-called car dispatch referring to the elevator car means that if there are more than two elevators, group management is required In the past, car dispatching was based on fixed rules If the elevator was closer to the requested car, that elevator would be automatically dispatched On the one hand, it did not take into account that dispatching a car if the elevator was called too many times might make other people wait longer The previous vehicle dispatching model did not take into account the usage characteristics of the building, resulting in a lot of waste For example, in an office building, there are peak hours in the morning, lunch break, and afternoon after work AI smart car dispatch can be flexibly adjusted according to off-peak and peak hours, increasing the efficiency of car dispatch, reducing waiting time, and reducing wasted electricity Introducing elevator smart dispatch to improve transportation efficiency and have environmental protection functionsHuang Changding added that just like the previous traffic lights at intersections, the system has already The number of seconds to stop and pass on highways, sub-trunks and small streets is programmed Smart traffic lights are now used to flexibly adjust waiting times to make road sections prone to congestion smoother Using AI to learn usage scenarios and introducing a smart dispatch system into elevators will improve transportation efficiency and make it more environmentally friendly In addition to introducing smart elevator dispatching, Nairili also introduced AI into the smart production and shipment scheduling system of elevator factories Elevator factories often cannot accurately estimate the customer's elevator delivery date For example, office buildings or stores must be completed to a certain extent before the elevator can be installed on the construction site If affected by unexpected factors such as delays in the customer's construction period, the elevator factory will often be idle or the schedule will be difficult to arrange Tang Guowei pointed out that generally those who understand the progress of client projects may be from business or engineering, but overall, the accuracy rate of shipments is only about 60, which means that 40 of them will not be shipped as scheduled Therefore, if the shipping schedule can be accurately estimated, the production line can be freed up for emergency orders or other product production needs The AI smart scheduling system will analyze past shipment data, about 20-30 parameters such as climate, distance between the factory and the construction site, and customer credit, and put them into the AI algorithm to accurately predict whether shipments can be made as scheduled goods Huang Changding also specifically stated that the machine learning of Naili Technology is not ordinary machine learning, but also incorporates various calculation methods such as traditional image processing technology and statistics Only by being very familiar with the domain knowledge can we make good products AI models are also where the company’s competitiveness lies He emphasized that the data that general SaaS platforms can process is very limited, and the accuracy rate has increased from 70 to 75 at most Naili’s strength lies in AI algorithms and machine learning, and it must be coupled with in-depth industry knowledge to produce output Good AI model Narili Technology started with the AI project, gradually deepened the technology, chose to start with the more difficult tasks, and accumulated rules of thumb It is expected to develop SaaS services this year 2022, based on customer needs starting point, gradually gaining a foothold and becoming an important partner in smart manufacturing The picture left shows the general manager of Naruili Technology Tang Guowei and Chairman Huang Changding right「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」