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【2020 Application Example】 RPA Robots, Accelerating E-commerce Work Efficiency by 15 Times

Labor-intensive, prone to oversights and errors, low shipping efficiency

A domestic hook-and-loop tape traditional manufacturing transformation and brand management company has expanded new markets and business opportunities through the e-commerce platform model. This requires reliance on substantial labor for product listing, order organizing, inventory management, and shipment tracking. This results in limited product varieties and quantities that can be handled, and manual data entry is often prone to oversights or errors, affecting shipping efficiency and customer satisfaction, which is critical for the competitive advantage of the business in e-commerce.

Internally, many operations rely heavily on repetitive tasks across various computer systems, web pages, emails, etc. Currently listed on 15 e-commerce platforms, updating single e-commerce information alone requires 2-3 months (over 200 items), making rapid expansion difficult; limited by manpower, product information is not detailed enough, leading to doubts in e-commerce reviews, affecting orders and subsequent satisfaction. Presently, orders are only confirmed once a day, leading to an information gap of up to 24 hours. Annually, there are over ten thousand orders to process into shipment orders, typically accumulating for 15-30 days before once grouping deductions from inventory, resulting in always inaccurate stock levels.

Streamlined Client Interface, Accelerating Implementation Efficiency

The mentoring team collaborates with Ruijing Engineering Technology to integrate AI and RPA technologies through a web-based architecture. Robotic Process Automation (RPA) applications are not installed on the local desktop but are stored on a server and accessed only when needed by the user.

This technology, known as Thin Client, provides higher performance and security compared to the Thick Client, which requires downloading applications and data to the local desktop. The Thin Client does not require downloads on the local machine.

RPA collaborative service features include:  Web Scraping: Complex web data collection and arrangement  Email manipulation: Data analysis and disassembly of content and attachments  Web operation: Precise and rapid web operations or filling in specific fields  Application operation: Timed positioning operations of other window applications  Data processing: Data format conversion, decomposition, and reassembly  File Exchange Management: Timed file production, add/delete/modify, FTP upload/download  Database operation: Heterogeneous database data exchange, read or write to a specific DB  Data recognition: Fixed format field data processing; screenshot, snapshot, alphanumeric text parsing and recognition  Scheduling: Can be timed, repeated, cross-process all the above processes  Alert mechanism: Email, Line Notification etc. designated or broadcast notification

Software Robot Technology Solution Execution Architecture

▲Software Robot Technology Solution Execution Architecture

AI software robots enhance the processing speed of orders, inventory management, and purchasing in manufacturing operations, developing automated services to avoid data duplication and input errors, and seamlessly integrating processes across systems operating 24/7. The war room panel facilitates statistical analysis and real-time sales conditions on each e-commerce platform, predicting and optimizing product inventory.

Direct Purchase Order Process Automation Robot

▲Direct Purchase Order Process Automation Robot

E-commerce Information War Room Statistical Analysis Dashboard

▲E-commerce Information War Room Statistical Analysis Dashboard

Software Zero Errors, Reducing Costs by 15% to 90%

面對快速變化又競爭激烈的市場環境,更需要減少重複性、低產值的工作,將人力運用在更高價值的工作上。

Facing a rapidly changing and highly competitive market environment, it is essential to reduce repetitive, low-value tasks, focusing manpower on higher-value work. RPA software robots are 15 times more efficient than indirect staff, also enhancing process quality to near-zero error rate execution quality, offering opportunities to reduce costs by 15% to 90%. Since it doesn't require significant changes to existing workflows, businesses generally do not need to spend substantial manpower on retraining or adapting to new workflows, which contributes to a higher acceptance rate among businesses. Even in software deployment, it only takes about 4-5 weeks to go live.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【導入案例】無人智慧販賣機 黑沃咖啡一分鐘打造精品咖啡
Unmanned Intelligent Vending Machines - Black Wo Coffee Creates Boutique Coffee in a Minute

Technology also carries the aroma of coffee Situated on Gaogong Road in the Southern District of Taichung, the original Black Wo Coffee store covers a space of 28 ping, filled with the scent of coffee mixed with cultural creativity and technology Since its establishment in October 2016, Black Wo Coffee has expanded to 7 directly managed stores and 28 franchise stores across Taiwan Among the 15,000 coffee sellers nationwide, Black Wo Coffee has risen uniquely through the use of AI technology to create an unmanned intelligent vending machine that brews exquisite and aromatic coffee in just one minute Black Wo Coffee's physical store creates a culturally creative and fashionable atmosphere Image Black Wo Coffee official website According to the International Coffee Organization ICO, Taiwanese people consume 285 billion cups of coffee annually, with the market size exceeding 70 billion NT dollars Ambitiously, as per Starbucks' survey, by 2018 the overall Taiwanese coffee market reached 72 billion NT dollars and rose to 90 billion by 2020 Over the last five years, the Taiwanese coffee market has expanded annually by about 20, showing remarkable growth potential Coffee demand presents incredible business opportunities, growing at a rate of 20 annually With coffee now being a symbol of fashionable consumption in Taiwan, aside from first-tier coffee shops like Starbucks and Louisa, there are convenience stores like 7-11 and FamilyMart, and numerous boutique coffee houses scattered through the streets and alleys How to capture consumer attention and stand out in the 'red ocean' of the coffee market requires flexibility and creativity, understanding consumer needs and tastes, which are also essential for cultivating brand loyalty Beyond physical storefronts, Black Wo Coffee is also actively developing digital channels Its ecommerce platform includes the official website, PChome, momo, and group-buying hosts, providing multiple channels and ensuring steady growth in performance Even so, the founder of Black Wo Coffee, Lin Pei-ni, continually seeks innovation Due to the passive and scattered situation with franchise stores in the first three years, it was difficult to actively grasp market trends and the company noticed a certain lag in communicating with consumers and keeping up with brand dynamics, making it challenging to cultivate loyal brand advocates Artisan boutique coffee is deeply beloved by consumers Image Black Wo Coffee official website Through the AI Eagle Eye System, market intelligence costs are significantly reduced To address the dual challenges of not being able to quickly capture market trends and high market research costs, Black Wo Coffee introduced the AI Eagle Eye System in 2020 to scout market intelligence By comprehensively crawling articles from social websites, news platforms, and forums, automatically tagging, and suitably filtering, this system scanned 4,858 articles using 24,290 keywords, enabling precise insights into consumer preferences at minimal costs At the same time, after launching new products, not only can franchise stores be notified promptly, but the acceptance level of consumers can also be assessed through social platforms It serves as a reference for whether to promote aggressively Through the collection of data and analysis by AI algorithms, consumer-preferred flavors are selected, reducing the risks associated with new launches and increasing the success rate of new products Therefore, in 2021, Black Wo Coffee boldly explored new markets by introducing the world's first AIoT smart coffee innovative concept in collaboration with Pxmart for the first 'Intelligent Supermarket', integrating Black Wo Coffee to create an unmanned intelligent hand-drip coffee machine for consumers to enjoy a unique flavor experience Insight into consumer tastes leads to the creation of AIoT Unmanned Intelligent Vending Machines Taiwan's first Pxmart 'Intelligent Supermarket' in Neihu, Taipei introduces the world's first AIoT smart coffee concept store, able to interact with the AI smart coffee vending machine, AI hand-washing coffee machine, and AI vacuum cold brew machine through a mobile app, meeting three different coffee technology experiences in one place The self-service area features the only unmanned intelligent coffee vending machine in Taiwan that uses chilled milk to make milk foam, selecting Black Wo's 5A grade milk, and completing the payment, grinding, and brewing all within one minute The first Pxmart 'Intelligent Supermarket' was established on Ruiguang Road in Neihu District, Taipei Image Pxmart FB fan page The Pxmart Intelligent Supermarket features an AI smart coffee vending machine, which is operated using an app to enjoy aromatic coffee Image Pxmart FB fan page Now, with the addition of AI technology elements, drinking coffee is not just about having coffee it also brings more brand-new tech experiences and conveniences to consumers「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】AI嘛會煮咖啡 無人烘豆機靠AI 精準設點與培養忠實客群
AI Can Make Coffee! Autonomous Coffee Roasters Relying on AI for Precise Location Setting and Cultivating Loyal Customers

Have you had your morning coffee yet Over the past decade, Taiwan has gradually formed a coffee drinking culture With the advancement of AI technology, autonomous coffee roasters can now rely on AI for precise location setting while also cultivating a loyal customer base Let's see how this is done According to the International Coffee Organization ICO, Taiwanese consume approximately 285 billion cups of coffee annually, with the coffee market in Taiwan estimated at 80 billion TWD, growing about 20 each year In recent years, the 'drinking coffee' culture in Taiwan has become synonymous with popularity, with coffee being the most frequently chosen daily beverage by 65 of the population Coffee enthusiasts, particularly the more avid ones, are willing to pay more for coffee beans that suit their tastes An increasing number of unmanned drink kiosks have also begun to appear in the Taiwanese beverage market Unmanned coffee beverage shops face difficulties in expanding quickly, primarily due to two major issues one is the appropriateness of customer flow and machine placement locations which still rely on manual analysis the second is penetrating the market of mid to high-end coffee lovers accurately AI resolves two major challenges for autonomous coffee roasters suitable placement and cultivating a loyal customer base To tackle these issues and help autonomous coffee roasters quickly break into the market, Raysharp Electronics intends to implement AI for people flow counting analysis and unfamiliar face recognition These technologies aim to calculate the crowd size at potential roaster locations and classify consumers by gender and age for more precise market analysis They also provide multiple choices for the roasting of raw coffee beans, offering a more customized service tailored to the needs and tastes of professional coffee aficionados with a pack of 'high-quality roasted beans' Since 2018, the rise of unmanned stores has been mainly due to owners wanting to reduce persistently rising rent and personnel costs However, the initial assessment of store locations still requires hourly labor expenses for manual estimation of customer flow, leading to possible miscalculations of both on-site consumers and passerby traffic These inaccuracies may prevent precise real-time analysis of customer flow, or even misguided estimations of operational efficacy after a trial run, thus missing the optimal timing for loss-preventing location retraction Raysharp Electronics introduces autonomous coffee roasters equipped with AI-based people counting analysis and facial recognition Raysharp Electronics combines AI people counting analysis and facial recognition with the coffee trend known as 'black gold', addressing the preferences of numerous coffee connoisseurs in Taiwan who enjoy personally selecting coffee beans at bulk stores and frequenting high-quality grinding cafes or chain coffee shops A new concept for the first autonomous coffee roaster offering choices based on the origin, variety, and roasting methods of coffee beans has emerged AI coffee roasters enhance customer loyalty and materials management efficiency by 20 For the advanced development of autonomous coffee roasters, Raysharp Electronics engineers have equipped the AI NVIDIA development platform on the basis of TCNNFacenet Through AI, tens of thousands of images related to gender and age are used for sample training, allowing even first-time coffee roasting customers to be easily classified using unfamiliar face recognition This gains consumer trust, enhances willingness to use, and allows for recording purchase information and future product recommendations, leading to consumer purchase behavior analysis This information helps owners tailor future material preparation based on consumer preferences for different coffee beans, reducing raw material transportation and storage issues, and improving material management efficiency by 20 Moreover, by placing these autonomous coffee roasters in high-traffic areas, owners can use cameras to capture the crowd and assess whether the machine location has an adequate customer base, quickly analyzing whether to reposition the machines, and more easily targeting the best locations for middle and high-end coffee lovers The unmanned coffee roaster features a professional roasting mode interface, providing options based on the origin and variety of coffee beans, their roasting methods light, medium, deep, and related temperature, wind speed, and timing settings If improvement needs arise during the process, engineers can adjust firmware parameters and also assist in integration with the owner's ordering system Staff members briefly describe the operation of the autonomous coffee roaster 'Black Gold' penetrates deeper into coffee shops, science parks, and commercial buildings through AI This autonomous coffee roaster targets coffee connoisseurs and can be placed in middle to high-end coffee shops to roast more customized coffee beans than those available in bulk stores Upon completing a batch of coffee beans, it immediately provides them to professional technicians within the coffee shops for grinding and manual brewing The remaining roasted beans can also be taken home for brewing and enjoyment It also adds value to coffee shops by better understanding consumer preferences for coffee beans and launching more customer-attracting drink promotions and appropriate inventory management In addition to coffee shops, the autonomous coffee roaster can also utilize AI-based people counting analysis to precisely set up near scientific parks and commercial buildings, offering high-quality coffee beans for office brewing to internal employees with high coffee consumption needs Furthermore, implementing a physical membership system can initiate coffee bean purchase promotions or periodic payment incentives, thus attracting new clients and cultivating existing customer loyalty and retention The operation interface of the smart autonomous coffee roaster「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】挺進智慧物流50 新竹物流醫材配送班表超高效率
Advancing to Smart Logistics 5.0: Hsinchu Logistics Delivers Medical Materials with Ultra-High Efficiency

After incorporating AI technology, traditional logistics companies have seen significant improvements in transportation efficiency and reductions in transportation costs, especially in the transfer of medical materials which involves timely service and rights of hospitals and patients The implementation of intelligent logistics can save medical material businesses the cost of constructing GDP warehouses and other expenses up to millions A major domestic logistics leader, Hsinchu Transport HCT, owns a fleet of 3,500 vehicles and a storage area of 60,000 square meters, providing customized logistics solutions including logistics, commerce, finance, information, distribution, storage, and processing The company handles up to 580,000 parcels per day, with a maximum capacity reaching 900,000 parcels, making the enhancement of transshipment efficiency crucial for HCT Medical materials transportation at hospitals need optimization of current operational processes and enhancements in systematization and intelligence Especially the transportation of hospital medical materials, which encounters various challenges Medical materials suppliers need to cater to varying customer product demands, temperature requirements, and delivery times through multiple logistics providers This highly depends on the experience and careful control of operations staff Whether it is the product shipment or actual logistics process, each step must be interconnected Any human errors can impact the service timing and rights of the hospitals and patients Thus, all concerned businesses, along with the government and hospitals, are working to optimize current operational processes and elevate the level of systematization, automation, and intelligence to minimize service errors and cost losses HCT's distribution process prior to AI implementation Currently, with the government's push for standardized platform operations on the demand side of hospitals, supply-side businesses collaborate through data coordination to improve the accuracy and efficiency of product shipments, enhancing operational quality and management benefits at the demand side At the same time, some businesses are also investing in the standardization and systematization of internal operational processes, thus enhancing operational efficiency and quality In the freight logistics sector, logistics companies' warehouse staff need to expend labor to control different logistics shipment operations If they often receive emergency task notifications for shipments to medical facilities, they usually depend on small regional logistics providers to provide customized delivery services Although this improves delivery times, it does not allow for integrated informational services The new GDP regulations for medical materials require suppliers to undergo GDP compliance certification Therefore, Hsinchu Transport, assisted by the Ministry of Economic Affairs' AI coaching program, not only extends existing logistics services compliant with GDP regulations but will also use data integration and optimized AI technologies to help medical material businesses streamline and improve their logistics operations Complex logistics issues are solved using the Simulated Annealing SA algorithm To meet the 'Good Distribution Practices for Medical Devices,' Hsinchu Transport is not only actively introducing new logistics vehicles but will also implement artificial intelligence-based mathematical optimization technologies to assist in intelligent scheduling at nationwide business points and transshipment stations They aim to optimize the routing of medical materials between business points or regions thereby enhancing efficiency in the distribution process Currently, during the transshipment process of medical materials at Hsinchu Transport, detachable tractor heads and containers are used Each business point and transshipment station differ in location design and staffing, impacting the throughput per unit of time Furthermore, daily cargo conditions size, destination vary, and due to these fluctuating and distinct demands, the deployment of tractor heads and containers changes accordingly Under these circumstances, Hsinchu Transport relies on past experiences to schedule departures at each satellite depot and adjusts daily according to the cargo needs Due to the reliance on empirical scheduling, it is often difficult to consider all variables and considerations, leaving room for improvement in the current departure schedules The cargo delivery planning inherently constitutes an NP-Hard problem, difficult to solve with traditional analytical methods Hsinchu Transport, in collaboration with Singular Infinity, utilizes the Simulated Annealing SA algorithm to find solutions The new logistic service introduced by Hsinchu Transport is 'GDP Container Shift Planning' This planning involves estimating future volumes of medical materials between stations and scheduling container truck shifts accordingly, ensuring timely and quality delivery of medical materials while maximizing operational benefits and reducing travel distances Hsinchu Transport introduces AI-optimized shift planning, constructing the most efficient route from its origin to destination Hsinchu Transport introduces 'Optimized Shift Planning' service, reducing transportation costs by 5 The introduction method involves using cloud software services Hsinchu Transport regularly inputs 'Interchange Item Tables' from station to station into the 'Optimized Shift Planning' service After setting the algorithm parameters, a GDP container shift schedule is generated At the same time, developing a Hsinchu Transport medical material scheduling system allows Hsinchu Transport's medical transport units to compile suitable schedules through the Interchange Item Tables Under the same level of service, it's estimated that this can reduce transportation costs by 5, saving medical material businesses millions in construction costs for GDP warehouses and distribution Due to its requirements for sanitation, temperature, and its fragility, the transportation and transshipment of medical materials should be minimized to reduce exposure and risk However, logistics efficiency and costs must still be considered AI designs the most efficient route for each cargo from its origin to destination, effectively completing daily transportation tasks In response to the future high development demand of industrial logistics, distribution and transshipment AI optimization will be a key issue Through this project, a dedicated project promotion organization will be established, staffed with AI technology, IT, and process domain talents After accumulating implementation experience, the application of AI will gradually expand, comprehensively optimizing and transforming Hsinchu Transport's operational system, and partnering with AIOT and various AI domain partners to accelerate and expand the achievement of benefits「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」