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【2020 Application Example】 At-Home Laundry Smart Service System, through AI membership management, creating an intelligent laundry industry

Where to find a convenient and useful laundry service provider?

What to do when you want to send clothes for dry cleaning but can't reach them by phone to confirm if they are open today? Is the dry cleaning shop's APP space-consuming and not user-friendly? What if there are issues with the clothes after cleaning and there is no customer service system to handle complaints promptly?

According to statistics from the Directorate-General of Budget, Accounting and Statistics, the number of laundry businesses in Taiwan surpassed 6,000 in August 2019, making it a major challenge to stand out among many laundry providers.

Complaint Management, Dangerous Edge

A domestic dry-cleaning brand chain store launched a laundry app in mid-2015, featuring 'At-Home Laundry Collection and Delivery'. The app now has 20,000 downloads, approximately 6,000 members, and is actually used by about 300 people each month. Despite such convenient service, it has received many negative reviews from consumers, causing difficulties in expanding operations. The problems and improvement needs it faces are as follows:

1. Lack of incentives for consumers to download the app and the high costs:

Consumers need to download the app to use the service, and 'how to entice consumers to download' is the biggest challenge for the app service. The logistic costs are much higher than competitors due to the affordable, high-quality ideology with home collection and delivery service, and the costs of marketing the app make it difficult to achieve sustainable operation.

2. Staff shortages leading to customer service issues:

The original customer service method of the app was primarily by email. Due to insufficient staff, it was not possible to service by phone, thus delays in response and often overlooks of consumer issues occurred, leading to customer dissatisfaction.

Most customer complaints occur after the consumer receives the clothes and finds issues like missing items, damages, or color differences after washing. Upon receiving the complaint, customer service first requests photos of the laundry bag from the factory and then asks the consumer to provide photos of the received items for comparison. If it is concluded that the issue was not due to factory negligence, the factory-provided photos are sent to the consumer to clarify the matter. This customer service process requires a lot of manpower and time, seriously lacking in service efficiency!

Perfect AI Customer Service Experience

Siyan Technology Co., Ltd. and the AI team Chester International Ltd. collaborated to create the 'Smart Online Reservation Service System' through data analysis and intelligent customer service, facilitating online appointment and home collection of laundry services and building a 24-hour reservation and customer response service.

The intelligent customer service adopts the latest artificial intelligence deep learning, automatically records each Q&A session, possesses error correction capabilities, and introduces new services like customer service forms, push notifications, customer service robots, and LINE human customer support, greatly improving the convenience of customer contact and confirmation, significantly shortening customer service response times, and also providing more immediate services. Through data analysis, an automated AI membership management strategy is created, effectively increasing consumer repurchase rates and satisfaction.

1-on-1 LINE Human Customer Service

▲1-on-1 LINE Human Customer Service

At-Home Laundry Smart Service System

▲At-Home Laundry Smart Service System

Lowering the barrier to using the service, effectively improving customer service satisfaction!

The dry cleaning brand chain store initially required downloading the APP for use; however, after implementing AI chat-bot technology, it has been converted to only requiring addition to LINE@ for use. The switch in service entry points has already significantly boosted consumer willingness to use during the pilot phase, with corresponding increases in orders and sales.

Future expansions will include online keyword advertising as well as in-store promotions, and a marketing strategy 'Old members invite new friends for discounts' has been planned. The system is also applied to the food and beverage industry, and will continue to be promoted to other suitable industries.

The dry cleaning brand chain store has planned to establish 'small outlets', reducing the personnel needed to check orders and clothes, and has contacted locker services for collaborations to serve customers more broadly.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

Recommend Cases

【解決方案】優式AI智能割草機器人 搶攻高爾夫藍海市場
USRROBOT's AI Lawn Mowing Robot Enters the Blue Ocean of Golf Market

An AI smart lawn mowing robot, resembling a vacuum robot, shuttles back and forth on the 30-hectare golf course lawn for weeding This robot, independently developed and designed by Taiwanese, is equipped with the world's first electronic fencing positioning technology which utilizes high-precision GPS integrated with cloud AI computation to determine the most efficient mowing paths, targeting the lucrative blue ocean market of golf courses This AI lawn mowing robot was developed by USRROBOT, a Taiwanese startup established in 2019 Chao-Cheng Chen, the president of USRROBOT, once served as the executive vice president of one of the top five ODM tech companies in Taiwan, and specializes in software and hardware integration When he served as the chairman of the Service Robot Alliance, he knew that the service robot industry was bound grow rapidly due to declining birth rates and the growingly severe labor shortage New demand - The horticulture market is large and the has rigid demand "To develop the core technology of service robots, we must find rigid demand Looking at European and American countries, there is a shortage of labor, but demand for horticulture has increased, and there has been a long-term shortage of 7-10 of horticultural workers" Under this strong "rigid demand," Chao-Cheng Chen established USRROBOT, and the company's first product is the AI lawn mowing robot In terms of overseas markets, the United States is the world's largest horticulture market, accounting for 30-40 of the global output value It is estimated that there are about 1 million horticulture workers, but they have been experiencing a labor shortage of 7-10 in recent years and have not been able to improve the situation The main reasons for labor shortage are Aging population and gardening is a labor-intensive job, so young people don't want to do it Unlike in Taiwan, European and American countries attach great importance to lawn maintenance and have expressly stipulated in the law that heavy fines will be imposed for failing to mow the lawn Therefore, the AI lawn mowing robot has considerable market development potential The introduction of AI multi-device collaborative mowing sensor technology is expected to reduce the burden of staff maintaining the golf course The AI lawn mowing robot developed by USRROBOT is currently in its second generation Domestic universities and well-known art museums are using the latest model M1, and it is also being used by some world-renowned high-tech companies and well-known universities in the United States The company is currently involved in negotiations for subsequent business cooperation USRROBOT stated that the professional RTK system currently used can reduce the original GPS positioning error from tens of meters to about 2 centimeters, allowing the robot to move accurately outdoors After setting the boundaries, it can be easily operated using the app New application - Implementation in golf courses solves the problem of labor aging and shortage Chao-Cheng Chen further explained that the National Land Surveying and Mapping Center is a RTK service provider RTK provides the error reference map of the positioning point USRROBOT can access the positioning error value of a specific position through 4G Internet access The AI algorithm of USRROBOT reduces the general 10-20 m error of GPS to 2 cm After positioning, USRROBOT then uses six-axis accelerator positioning, gyroscopes, and wheel differential sensing devices for software and hardware integration Only by matching the wheel's movement pattern and the terrain can accurate mowing path planning be achieved The AI lawn mowing robot, which is 62 cm wide, 84 cm long, 46 cm high, and weighs only 25 kg, can set the mowing boundaries in the cloud It can avoid pools and sand pits through settings, using AI algorithms to automatically calculate the optimal path It is able to mow approximately 150 ping of grass in one hour The battery can be used continuously for more than 6 hours The battery life is currently the highest in the world In addition to general gardening companies, with the assistance of the AI project team of the Industrial Development Bureau, Ministry of Economic Affairs, USRROBOT's AI lawn mowing robot has been applied to golf course lawn mowing A well-known golf course located in Taiping District, Taichung City currently has a staff of 5 people who are responsible for the lawn, planting maintenance, and other landscape maintenance of the entire 30-hectare course However, the average age of staff is as high as 55 years old, and the golf course has been unable to recruit new staff members for a long time In view of the aging staff and the shortage of manpower, the golf course hopes to mitigate the impact with AI technology, and is therefore using AI multi-device collaborative mowing sensor technology, in hopes of reducing the burden of staff maintaining the golf course New challenges - Expert systems are needed to overcome difficulties with different grass species "This AI lawn mowing robot has low noise, low pollution, low labor costs, and is waterproof and anti-theft In the lawn mowing process, it can identify and avoid obstacles through ultrasonic sensors while maintaining mowing quality, maintaining aesthetic and consistent grass length" Chao-Cheng Chen went on to say that the most important part about golf courses is that the grass pattern should be beautiful and free from diseases and pests Based on the site survey, golf courses are mainly divided into three major areas green, fairway and rough There is no problem using the current mowing robot to mow the rough area, and it can overcome slopes within 20 degreesThe short grass in the fairway area may only be two centimeters long, and the grass types are also different, so the cutterhead design needs to be modifiedAs for the grass in the green area, the grass must be mowed close to the ground and maintained in a consistent direction because it affects the putting speed Many factors will affect the green index, and this part requires more research and testing The AI lawn mowing robot can identify and avoid obstacles through ultrasonic sensors while maintaining mowing quality The AI smart lawn mowing robot has a built-in camera that can be used to detect the health condition of the lawn Chao-Cheng Chen said that in the future, an expert system will also be introduced for early determination of whether there are diseases, pests in the lawn or whether there is sufficient moisture, and provide lawn health data analysis to customers, so that they can take preventive and response measures sooner to reduce disaster losses Chao-Cheng Chen, who is also a good golfer himself, said that golf has developed well in Taiwan However, due to weather factors, such as rainy and humid climate and typhoons, Taiwan's golf courses have harder soil and more potholes compared with top tier golf courses overseas If AI lawn mowing robots are to be widely introduced into golf courses, there are still many difficulties that must be overcome However, Taiwan's difficult terrain creates a good testing ground Once Taiwan can overcome the many problems and successfully introduce the robot, it will be able to expand to overseas markets and seize new market opportunities in a blue ocean Chao-Cheng Chen, President of USRROBOT nbsp

【解決方案】搭上綠能商機 華鉬實業打造全釩液流電池儲能系統設備 長效儲能的最佳選擇
Taking advantage of green energy business opportunities, Hua Molybdenum Industry creates all-vanadium redox flow battery energy storage system equipment, the best choice for long-term energy storage

Green energy is the future trend and will surely lead to huge business opportunities in the future Wind power has been one of the green energy sources that have attracted global attention in recent years It will become an important force in my country's renewable energy and help Taiwan's power generation reach the goal of 20 by 2025 to improve Taiwan's energy independence As the number and power of domestic wind turbines wind turbines increases year by year, it is particularly important to ensure that the power storage equipment achieves safe, long-term performance, is not easily attenuated during charging and discharging, and is sustainable, low-carbon and environmentally friendly At the same time, the wind turbine equipment itself Health inspection, maintenance and repair have also become the focus of wind farm operators In order to meet the needs of wind farm customers, the green energy business unit of Hua Mo Industry has launched long-lasting energy storage all-vanadium redox flow battery electrolyte and wind turbine AI predictive operation and maintenance, providing 100 safety, long-term efficiency and reducing customer initial manufacturing costs cost-effective power energy storage equipment, and through AI predictive operation and maintenance services to help customers reduce power generation costs by 10 and save up to 30 in maintenance and warranty costs Hua Molybdenum Industry was established in 1998 The industry started by refining vanadium, molybdenum and rare metal elements and other products, and used them in high-end steel, professional chemicals and specialty chemicals industries, and vanadium is more like a steel-making Vitamins can increase the effectiveness of steelmaking Among them, vanadium and molybdenum related products are one of the company's main projects The company sees that the all-vanadium redox flow battery, which is 100 vanadium-based, will be a very promising mainstream green energy technology in terms of long-term energy storage in the future, and before 2010 The government has actively invited legal entities such as the Industrial Research Institute to conduct research on related component materials in solid-state batteries and all-vanadium batteries In addition, the Ministry of Economic Affairs expects renewable energy to account for 20 of power generation in 2025 and reach 15GW Based on the above Considering this, Hua Molybdenum Industry decided to devote all its efforts to research and invest in the technological development of self-developed all-vanadium redox flow battery electrolyte in 2017, in order to accelerate the compliance rate of renewable energy in 2025 Hua Molybdenum pointed out that "renewable energy power is relatively unstable, and Taiwan itself lacks lithium resources In lithium battery manufacturing, almost 80-90 of battery cells must rely on foreign procurement, and there is a lack of 100 domestic self-sufficient energy storage Resources and technology "Similarly, how does Taiwan overcome the problem of having no natural vanadium resources To this end, Hua Molybdenum Industry uses original technology to use waste catalysts from petrochemical industries such as CNPC refineries or Taishuo petrochemical processes Up to 10 of the vanadium ion content can be used to extract high-value vanadium resources, thereby producing Taiwan's 100 self-made all-vanadium redox flow battery electrolyte without being affected by resources, effectively achieving resource recycling Since 2017, Hua Molybdenum Industrial has successfully created all-vanadium flow electrolyte technology, and has successfully passed product verification by the Industrial Research Institute, the Nuclear Research Institute and many international manufacturers Taiwan’s power storage energy target is to reach 15GW in 2025 Its power distribution includes 500MW in Taipower’s automatic frequency regulation system, 500MW in E-dReg and 500MW in existing or newly built solar power plants For example, electricity consumption is mainly between 4 pm and 10 pm, which is the peak period for people's daily electricity consumption For this reason, the Energy Administration specifically requires Taipower to strengthen the upgrade of energy storage equipment, which has also driven the market's interest in all-vanadium redox flow batteries Energy storage system equipment is in high demand In addition, Taiwan's current total power reserve construction and contribution has not yet reached 100MW, and the gap from the 2025 target of 15GW of power storage is still more than 15 times Using all-vanadium redox flow batteries to successfully create 100 safe, low-carbon, environmentally friendly and long-lasting energy storage system equipment Compared with the short-term power storage of lithium batteries, the biggest advantage of all-vanadium redox flow batteries is that it is globally recognized as a long-term power reserve It can store energy for a long time up to 12 hours, which means that if it is charged for 12 hours, It can release power for 12 hours Compared with the electricity measurement method of general energy storage systems, which is daily electricity consumption power in kilowatts x time in hours, for all-vanadium redox flow batteries, power and hours are different Special design, the power is also called a stack, which is composed of four materials metal, polymer mold, carbon felt and graphite plate, and the power consumption time is calculated based on the amount of electrolyte in cubes Therefore, when the power electric push x the amount of electrolyte the daily electricity consumption of our all-vanadium redox flow battery for energy storage The product features of the all-vanadium redox flow battery energy storage system equipment include four major features safety, long-term performance, not easy to decay during charging and discharging, and sustainable, low-carbon and environmentally friendly The quality of the all-vanadium flow battery is 100 safe Since the electric energy is stored in the vanadium-containing electrolyte, it can avoid any flammable accidents caused by a fully charged energy storage system In terms of battery life, compared to the short battery life of lithium batteries, all-vanadium redox flow batteries can have a battery life of more than 20-25 years through changes in price Regarding the charge and discharge performance of energy storage, unlike lithium batteries which have a certain number of charge and discharge times 5000-600 times, there is no limit to the number of charge and discharge times of all-vanadium redox flow batteries Regarding zero carbon emissions, which is highly valued globally, unlike lithium batteries which have recycling issues, the electrolyte of the all-vanadium redox flow battery can be used permanently The material components of the stack are environmentally friendly and fully recyclable to create a truly sustainable and low-cost Carbon-friendly energy storage system Onshore wind turbine AI prediction smart operation and maintenance allows customers to reduce power generation costs by 10 and save maintenance and warranty costs by up to 30 Hua Molybdenum Industry not only improves the long-term power storage efficiency of renewable energy customers through all-vanadium redox flow battery energy storage system equipment and helps customers reduce initial purchase costs, but also uses AI smart operation and maintenance empirical calculations for offshore and onshore wind turbines Field demonstrations were drawn on Taipower's onshore wind farm, and we actively accumulated our own technical experience and energy in AI predictive operation and maintenance With the support of the AI HUB project of the Industrial Bureau of the Ministry of Economic Affairs, the cooperation site will focus on the Phase I wind farm of Taipower Corporation and provide smart operation data of wind turbines for more than 6 months for analysis The AI predictive operation and maintenance system for onshore wind turbines uses machine learning The main technology provider comes from ONYX Insight, a subsidiary of British Petroleum BP The company uses AI Hub analysis software technology to analyze the wind turbines faced by Taipower Pain point analysis, including power generation loss of road-based wind turbines and damage prediction of key components of land-based wind turbines such as gearboxes, pitch bearings under abnormal vibration three-dimensional vibration frequency or abnormal temperature, etc output Through this implementation, it can effectively help Taipower reduce power generation costs by 10, increase asset value by 12, and save up to 30 in maintenance and warranty costs In the past three years, ONYX Insight has successfully predicted and operated more than 20,000 offshore or onshore wind turbines around the world, accumulating extremely high AI model accuracy It is believed that the international partnership established with ONYX Insight will effectively guide and accelerate the green energy division of Hua Molybdenum Industry in its goal and layout to become an independent technology service provider for wind turbine AI predictive operation and maintenance Works with partner ONYX insight to provide customers with an AI predictive operation and maintenance system, including wind turbine power generation loss and damage prediction of key wind turbine components Building a solid foundation for domestic wind turbine operation and maintenance, using Taiwan as a base to expand to Southeast Asian wind farms The market output value of offshore wind turbine AI predictive operation and maintenance in Taiwan will exceed NT30 billion in the future, and the energy storage market has an output value of more than 100 billion US dollars globally In the future company vision, Hua Molybdenum Industrial hopes to become An independent technical service provider for vanadium flow battery electrolyte and wind turbine AI predictive operation and maintenance The long-term goal is to establish a local supply chain of vanadium flow battery electrolytes around the world by accumulating abundant technology and performance capital to supply industry needs nearby 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】連聯合國都買單 悠由數據應用運用農業數據搶攻全球商機
Even the United Nations is on board! Yoyo Data Application captures global business opportunities with agricultural data

Nearly 2,000 days in the fields have made Yoyo Data Application a top player in Taiwan’s agricultural data sector Their comprehensive grasp of crop yields, production periods, and prices has enabled them to collaborate with the United Nations The service area for agricultural land skyrocketed from 24 hectares to over 6,000 hectares in less than three years—a 250-fold increase For Wu Junxiao, founder and CEO of Yoyo Data Application, aligning with global environmental trends and becoming a data company at the intersection of climate technology and the green economy to serve the global market is his ultimate entrepreneurial goal Wu Junxiao, originally an engineer, joined the Industrial Technology Research Institute in 2010, where he honed his profound technical and data science analytic skills 'At that time, I was working in data analysis engineering, and almost all data-related materials would be directed to me Additionally, I worked on indoor cultivation boxes, planting vegetables and mushrooms, hence planting the seed of entrepreneurship by integrating agriculture with data analysis,' Wu recalls Since 2016, Wu Junxiao has been frequently visiting farms to 'embed' himself among farmers and agricultural researchers, chatting and sharing information systematically, which quickly established his agricultural know-how Solid data analysis capabilities have even convinced the United Nations In 2017, he left the Institute to start his own business and founded Yoyo Data Application in 2019 Today, many agricultural businesses are his clients, with service areas rapidly climbing from 24 hectares to over 6,000 hectares, expected to surpass 7,000 hectares in 2022 His clientele includes markets in Japan, Central America, and even entities under the United Nations like the World Farmers Organization, which utilizes the 'Yoyo Crop Algorithm System' supported by Yoyo Data How exactly does Yoyo Data Application manage to impress even UN agencies The 'Yoyo Crop Algorithm System' developed by Yoyo Data Application accurately predicts the production period, yield, and prices Firstly, due to Wu Junxiao's precise mastery over agricultural data, Yoyo Data Application's clients don't necessarily need sensors or other hardware devices 'Sensors are expensive and if you buy cheap devices, you just collect a lot of noise or flawed data, which is useless,' Wu explains He continues, 'Collecting data doesn't necessarily require sensors our data solutions can solve problems more directly and effectively' For instance, one of Yoyo Data Application's products, the Yoyo Money Report Agri-price Linebot, developed in collaboration with LINE in 2020, gathers data on origin, wholesale, and terminal prices spanning over 10 years, driven by Yoyo Data’s proprietary AI algorithms This enables the system to autonomously learn about agricultural product trading prices, using big data and AI to perform price prediction analysis, thereby helping buyers reduce transaction risks and expanding the data application to the entire agricultural supply chain Regarding banana prices, the accuracy of price predictions increased from the original 70 to 998 Wu Junxiao notes that both buyers and farmers are very sensitive to prices Now, through the Yoyo Money Report service, both buyers and farmers can precisely understand the fluctuations in agricultural product prices Yoyo Data can also provide customers with optimal decision-making advice based on predictive models for crop growth, yield, and price estimations Currently, price predictions cover 28 types of crops Precise estimates of production periods and price fluctuations allow Yoyo Data to provide differentiated services based on data analysis The 'Yoyo Crop Algorithm System' provided by Yoyo Data Application incorporates a 'Parameter Bank', usually collecting 200-300 parameters, not just straightforward data like temperature and humidity, but also data divided according to the physiological characteristics of the crops Through effective dynamic data algorithms, it can accurately calculate when crops will flower and when they can be harvested, what the yield will be, and so forth For instance, the prediction accuracy of the broccoli production period is 0-4 days, with the flowering period predicted this year to be precisely 0 days, perfectly matching the actual flowering time in the field In these dynamic calculations, a 7-day range is considered reasonable, and the average error value of Yoyo Data's predictions typically ranges from 2-4 days, with most crop production period accuracies above 80 Through effective dynamic data algorithms, over 120 global crops can have their production periods and yields accurately estimated Using these effective dynamic data algorithms can set estimates for production quantities, helping adjust at the production end Yoyo Data Application's clientele primarily includes exporters of fruit crops like pineapples, bananas, guavas, mangos, pomelos, sugar apples, Taiwan's agricultural production is highly homogenized, often leading to a rush to plant the same crops and resulting in price crashes Yoyo Data Application helps clients differentiate their offerings Thus, Wu Junxiao positions his company as a boutique digital consultant, carefully selecting clients for quality over quantity He notes that Taiwanese agricultural clients focus on how to improve yield rates, even categorizing yield rates by quality, aiming for high-quality, specialized export markets whereas international clients prioritize maximizing per-unit yields, showing different operational approaches in domestic and international markets In addition to agricultural fruit, Yoyo Data Application has also extended its services to the fisheries sector, including species like milkfish, sea bass, and white shrimp, all using the same system to establish various parameters related to the growth of fish and shrimp, such as when to feed and when to harvest, and the anticipated yield, timing, and prices Yoyo Data Application harnesses the power of data to create miracles in smart agriculture In response to the company's rapid development, Yoyo Data Application introduced venture capital funds in 2021 to expand its staff and promote its business Wu Junxiao states that in response to the global trend towards net zero carbon emissions by 2050, he plans to help clients plant carbon in the soil, effectively retaining carbon in the land while also connecting clients to carbon trading platforms, creating environmental business opportunities together Wu Junxiao says that from the start of his entrepreneurial journey, he positioned the company as a global entity, thus continuous international collaborations are planned As a data company serving a global clientele and focused on climate technology and the green economy, this represents Wu’s expectations for himself and his company's long-term goals Yoyo Data Application founder and CEO Wu Junxiao「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」