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【2020 Application Example】 At-Home Laundry Smart Service System, through AI membership management, creating an intelligent laundry industry

Where to find a convenient and useful laundry service provider?

What to do when you want to send clothes for dry cleaning but can't reach them by phone to confirm if they are open today? Is the dry cleaning shop's APP space-consuming and not user-friendly? What if there are issues with the clothes after cleaning and there is no customer service system to handle complaints promptly?

According to statistics from the Directorate-General of Budget, Accounting and Statistics, the number of laundry businesses in Taiwan surpassed 6,000 in August 2019, making it a major challenge to stand out among many laundry providers.

Complaint Management, Dangerous Edge

A domestic dry-cleaning brand chain store launched a laundry app in mid-2015, featuring 'At-Home Laundry Collection and Delivery'. The app now has 20,000 downloads, approximately 6,000 members, and is actually used by about 300 people each month. Despite such convenient service, it has received many negative reviews from consumers, causing difficulties in expanding operations. The problems and improvement needs it faces are as follows:

1. Lack of incentives for consumers to download the app and the high costs:

Consumers need to download the app to use the service, and 'how to entice consumers to download' is the biggest challenge for the app service. The logistic costs are much higher than competitors due to the affordable, high-quality ideology with home collection and delivery service, and the costs of marketing the app make it difficult to achieve sustainable operation.

2. Staff shortages leading to customer service issues:

The original customer service method of the app was primarily by email. Due to insufficient staff, it was not possible to service by phone, thus delays in response and often overlooks of consumer issues occurred, leading to customer dissatisfaction.

Most customer complaints occur after the consumer receives the clothes and finds issues like missing items, damages, or color differences after washing. Upon receiving the complaint, customer service first requests photos of the laundry bag from the factory and then asks the consumer to provide photos of the received items for comparison. If it is concluded that the issue was not due to factory negligence, the factory-provided photos are sent to the consumer to clarify the matter. This customer service process requires a lot of manpower and time, seriously lacking in service efficiency!

Perfect AI Customer Service Experience

Siyan Technology Co., Ltd. and the AI team Chester International Ltd. collaborated to create the 'Smart Online Reservation Service System' through data analysis and intelligent customer service, facilitating online appointment and home collection of laundry services and building a 24-hour reservation and customer response service.

The intelligent customer service adopts the latest artificial intelligence deep learning, automatically records each Q&A session, possesses error correction capabilities, and introduces new services like customer service forms, push notifications, customer service robots, and LINE human customer support, greatly improving the convenience of customer contact and confirmation, significantly shortening customer service response times, and also providing more immediate services. Through data analysis, an automated AI membership management strategy is created, effectively increasing consumer repurchase rates and satisfaction.

1-on-1 LINE Human Customer Service

▲1-on-1 LINE Human Customer Service

At-Home Laundry Smart Service System

▲At-Home Laundry Smart Service System

Lowering the barrier to using the service, effectively improving customer service satisfaction!

The dry cleaning brand chain store initially required downloading the APP for use; however, after implementing AI chat-bot technology, it has been converted to only requiring addition to LINE@ for use. The switch in service entry points has already significantly boosted consumer willingness to use during the pilot phase, with corresponding increases in orders and sales.

Future expansions will include online keyword advertising as well as in-store promotions, and a marketing strategy 'Old members invite new friends for discounts' has been planned. The system is also applied to the food and beverage industry, and will continue to be promoted to other suitable industries.

The dry cleaning brand chain store has planned to establish 'small outlets', reducing the personnel needed to check orders and clothes, and has contacted locker services for collaborations to serve customers more broadly.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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Maintaining the reputation of the “Kingdom of Yachts” - Kha Shing Enterprise introduces the first domestic FRP ultrasonic smart inspection of composite materials

The Kaohsiung-based Kha Shing Enterprise Co, Ltd was established over 40 years ago, and is Taiwan's largest customized yacht company with customers all over America, Europe, Asia, and Australia, earning Taiwan the reputation of the "Kingdom of Yachts" Current FRP hull inspection still relies on traditional methods, such as visual inspection and knocking sounds, which is time-consuming and labor-intensive Kha Shing has applied PAUT array ultrasonic inspection to hull FRP composite materials for the first time, and combined it with AI to interpret ultrasound images, develop complete intelligent solutions, and create emerging markets for inspection companies Kha Shing Enterprise Co, Ltd was formerly Kha Shing Wood Industry Co, Ltd, and was a factory specializing in wood import in Kaohsiung Linhai Industrial Park when it was first established It began to design, manufacture, and sell yachts in 1977 After the second-generation successor of the company, President Kung Chun-Hao entered the company, he made a breakthrough in the previous manufacturing model that relied mainly on the skills of master craftsmen, introduced digital manufacturing to accelerate shipbuilding, and began to make larger yachts, ranking in the top 20 manufacturers worldwide among manufacturers of large yachts over 24 feet It also set a record of delivering 94 yachts within one year, earning Taiwan the reputation of "Kingdom of Yachts" Defect detection ensures yacht quality, using AI to replace humans to achieve higher efficiency Defect detection is very important to ensuring yacht quality At present, the yacht industry still uses very traditional defect detection methods The hull structure is usually made by hand lay-up or the vacuum infusion process, using visual inspection or knocking and the frequency of the sound to determine defects It requires time-consuming manual inspection If there are any defects, they must be reworked and repaired, and a gel coat subsequently sprayed The hull must be constructed in sections to facilitate inspection For large yachts over 24 meters long, construction in sections is very time-consuming and labor-intensive To shorten the time of the yacht manufacturing process, Kha Shing Enterprise will first carry out the gel coating process for the hull, and then perform the hand lay-on process The hull manufacturing process has two types of composite material test specimen structures In terms of 54-foot yacht hulls, the hull contains gel coat, core material, fiber and resin, and the total thickness is about 32cmplusmn01cm, which is twice the total thickness of FRP hull without core material of about 16cmplusmn01cm Defects such as incomplete impregnation of glass fiber or residual air bubbles between glass fiber and resin occasionally occur during the manufacturing process The types of defects include insufficient resin, voids, and delamination Once defects occur, the supply of hull materials will be insufficient and yacht delivery will be delayed Schematic diagram of types of FRP hull In order to solve this problem, Kha Shing Enterprise has engaged in technical cooperated with the metal materials industry and the AI technology industry, combining the ultrasonic inspection expertise of the metal materials industry with AI technologies developed by the AI technology industry in recent years to help solve issues of Kha Shing Enterprise with defect detection The method uses PAUT on the composite material structure of yachts, conducts FRP ultrasonic evaluation to determine the thickness of the yacht hull and material properties, and evaluates the ultrasonic probe frequency applicable to the hull structure based on professional ultrasonic experience After testing, a frequency of 5MHz and a probe width of 45mm can successfully find the location and size of defects in the simulated defect test specimen The three parties jointly found defect detection solutions from array ultrasonic evaluation, AI technology model development, and actual application in yachts The image inspected is an ultrasound image The image displays different colors based on the ultrasonic feedback signal An AI model that automatically identifies defective parts is established through the YOLO algorithm If the amount of abnormal data collected is insufficient for training, the CNN-based Autoencoder algorithm is used to collect normal image data for training and construct an AI model for abnormality detection The object detection YOLO model is trained by inputting image data marked as having defects, while the abnormality detection model is trained by inputting image data without defects Simulated defective specimen corresponding to PAUT results Defect detection by and AI system can shorten the construction period by 15 months and speed up determination by 50 After the development of this AI system is completed, it will be validated on actual 54-foot yachts of Kha Shing Enterprise, and can effectively resolve issues with defects The application of AI technology in ultrasonic inspection for intelligent determination is expected to accelerate determination by approximately 50, and will also shortens the construction period by 15 months, effectively improving the speed and quality of the yacht manufacturing process As Taiwan develops larger and more refined yachts, it will create opportunities for industry optimization and transformation, as well as opportunities for the development of key technologies The application of an AI ultrasonic inspection solution for composite materials is the first of its kind in the yacht industry, and is expected to attract more yacht manufacturers with inspection needs The AI ultrasonic inspection solution for composite materials has three major competitive advantages 1 Professional inspection experience and digital database to facilitate process management and analysis 2 Automatic AI determination and identification quickly identifies defects and provides immediate feedback to process engineers 3 High-efficiency process inspection provides defect repair recommendations, reduces damage rate, and improves the strength and quality of composite materials The application of AI technology can optimize the yacht manufacturing process, reduce manual inspection, create added value through the application of AI in Taiwanrsquos yacht industry, increase international purchase orders, and allow Taiwan yachts to continue to enjoy a good reputation in the world Furthermore, this business model has also spread to fields of application related to composite materials, increasing cross-sector market usage It is estimated to contribute approximately NT14 to NT2 billion in economic benefits to Taiwan's equipment maintenance and non-destructive testing market

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Massive Digital Engineering AOI Intelligent Robotic Arm Inspection System Significantly Improves Defect Detection Accuracy

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