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【2022 Solutions】 OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours?" "What are the functions and features of the product?" "What discounts are available now?" "Does the product have a warranty?" "Does the manufacturer cooperate with the product for repair?" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90% or more of these questions are repeatedly asked every day. OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team.

Taiwan’s first IM/SNS virtual human real-time interactive voice AI customer service: Qubby AI

The information age has caused changes in consumer behavior. Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers. However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services. OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account. The service supports 29 languages and serves domestic and overseas customers 24/7, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers.

Qubby AI customer service features: Saves training time, standardized AI response, supports IM/SNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere.

▲ Qubby AI customer service features: Saves training time, standardized AI response, supports IM/SNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere.

Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA

OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams. The first step is to create an image and personify the corporate image. Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model. It not only improves brand favorability among customers, but is also an indispensable part of creating warm services. The second step is to select the voice. Qubby AI customer service can interact with customers through text, preset Q&A, and voice. For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice. It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customers’ trust in the brand. The third step is to establish a knowledge base. An AI brain knowledge base can be created by simply uploading a PDF file. For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one. The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time.

Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image. Combined with industry Know-How, it can also become an industry-specific AI customer service application. For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental knowledge, health education information, and common issues of clinics, and was integrated into a convenient and easy-to-use package.

Companies only need to follow 3 steps: Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service.

▲ Companies only need to follow 3 steps: Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service.

Qubby AI's diverse applications help enterprises comprehensively upgrade from customer service to knowledge management

Qubby AI customer service has been used a wide range of industries, such as the healthcare industry, financial industry, electronics industry, conference and exhibition industry, education industry, department store retail industry, public relations service industry, and celebrities. The services range from external product sales, event promotion, and customer service to internal HR assistant, knowledge management, compliance, technical maintenance and applications. It has become the most intelligent, efficient, and direct business partner for enterprises.

In addition to helping optimize the service process, allowing personnel to focus on solving truly difficult and valuable problems, Qubby AI’s back-end data records the number of times, the time, platform, device, and conversation history of customers using AI customer services, and can export the data. Insights into customers can be further discovered from the conversations, and create new types of services to seize business opportunities.

The Qubby AI customer service back-end completely records user information and data.

▲ The Qubby AI customer service back-end completely records user information and data.

A free 14-day trial offered to find distribution agents to jointly expand domestic and overseas markets

To assist enterprises with digital transformation, OSENSE Technology’s Qubby AI customer service offers a free 14-day trial, which provides AI text and expected voice customer services, AI knowledge base construction, a limit of 6,000 messages per month, and 3D virtual human default character to reduce enterprises’ doubts about the AI solution. Aside from its efforts to further develop Taiwan’s market, OSENSE Technology is actively expanding into international markets, such as the United States, Japan, and Southeast Asia. In January 2024, it has signed a contract with the largest clinic management system developer in Southeast Asia to bring Qubby AI customer service southward, hoping to provide comprehensive AI digital services and solutions to medical institutions and people of  Southeast Asia, creating better healthcare experiences and expanding the smart healthcare ecosystem.

AI is ushering in a new industrial revolution. According to Gartner’s estimates, there are approximately 17 million customer service personnel working in customer service centers around the world. 95% of the cost of a customer service center is from personnel. Even if 10% of the service volume is automated, tens of billions of U.S. dollars can be saved every year. Based on the 2023 Taiwan Industrial AI Survey released by the Artificial Intelligence Foundation, nearly half of Taiwan’s companies still have not used AI services. This shows the huge AI business opportunities. OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets.

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】滴水不漏的智慧工安巡檢 鑫蘊林科Linker Vision的影像分析AI平台 創造巡檢時間從100分鐘降至3秒新紀錄
Watertight smart industrial safety inspection Linker Vision’s image analysis AI platform sets a new record of inspection time reduced from 100 minutes to 3 seconds

With the rise of smart manufacturing, there is a demand for industrial safety inspections in high-risk industries such as chemical, energy, and electrical industries Take pipeline inspection in the chemical industry as an example It relies heavily on manual regular inspection and monitoring, and lacks intelligent monitoring by a professional AI team This is not only time-consuming and labor-intensive, but may also cause accidental risks to employees in various industrial safety environments The image analysis AI platform developed by Xinyun Linke not only improves employee personal safety and reduces risk factors, but also significantly reduces the time for human visual inspection of pipeline abnormalities from an average of 100 minutes to 3 seconds Paul Shieh, founder and chairman of Linker Vision Co, Ltd Linker Vision, said, "The overall technological development and progress in the United States comes from entrepreneurship Linker Vision's original intention to start a business in Taiwan has been I hope that through my past experience in entrepreneurship in the United States, I can introduce the American entrepreneurial spirit and culture to Taiwan's budding entrepreneurial fertile ground and truly implement it "American entrepreneurial culture encourages employees to value ownership and emphasizes that employees regard themselves as owners of the company Be a part of the company, with a work attitude and spirit that would be better than mine The company's achievements are your own achievements, breaking the original employer-employee relationship The company will reward outstanding employees with stocks, share the glory together, and establish a partnership with employees Partnership On the other hand, Taiwan still has room for efforts in entrepreneurial culture and management, and it retains the traditional thinking of employers and employees It is expected that Xinyun Linke's establishment of American entrepreneurial culture and values in Taiwan will serve as a starting point to drive more domestic new companies to follow suit, and then Only by upgrading the business constitution of new software AI entrepreneurs can they break out of the cocoon and go global Facing the market, most international players focus on developing AI models and algorithms They are less willing to invest in data-centered Data-Centric AI services They think that processing large amounts of 2D or 3D data is quite time-consuming It’s also energy-consuming Seeing the gap in AI technology and encouraged by Microsoft, Xinyunlinke decided to fully invest in Data-Centric's AI technology layout and deep roots many years ago, and specialize in technical energy in data processing, filtering and accuracy Therefore, Become an important partnership with Microsoft for AI technology supply In addition, due to the gap in industrial demand, domestic large factories, whose strength is chemical manufacturing, still rely heavily on manpower for inspection of pipelines in the factory, which is time-consuming and labor-intensive However, in order to cater to the AI industry, the owner reorganized the IT department originally engaged in database management and control into an AI team However, due to the owner's lack of professional experience in AI software technology, AI models and related domain know-how, the owner introduced AI implementation Industrial safety monitoring in the chemical industry is even more challenging The world's first AI automatic labeling technology surpasses manual labeling and can visually identify objects with an accuracy of over 95 In terms of AI technology power, Xinyunlinke has launched the world's first dual-core innovative technology of automatic labeling Auto-labeling and automatic machine learning to create an efficient and stable image analysis AI platform to provide customers with the best Advanced and complete AI solutions In terms of automatic annotation, this AI technology can overcome the most difficult challenge in deep learning, which is to provide customers with the highest quality training data Taking self-driving cars as an example, how to enable one self-driving car to effectively identify another car is the importance of labeling In the past labeling methods, we first needed to collect digital images of millions of vehicles, roads, signs, and pedestrians, and spent a lot of manpower Manually labeling one image at a time was time-consuming, labor-intensive, high in labor cost, and inefficient Through automatic labeling AI technology, combined with automatic machine learning to automatically label digital images, AI can exclude human error labeling and then throw the correct data into the vehicle's brain for vehicle identification Compared with manual labeling accuracy of only 60, the accuracy of automatically labeling and identifying objects with AI can be as high as over 95 It can also reduce manual labeling time by more than 80 and save at least 80 of labor costs AI automatically marks AI behavior recognition for high-altitude operations In the automatic machine learning part, Xinyunlinke established an AI visual model with continuous learning capabilities to adapt to data changes By optimizing the overall development process, from AI data ingestion and filtering Data Selection to AI labeling AI Labeling , model training and verification, deployment and monitoring, so that AI computer vision can continue to learn more quickly and easily Automatic machine learning can currently be applied to different business cases such as object identification and counting, personnel entry and exit security detection, product defect detection, people flow identification, product shortages on shelves, etc Looking at domestic companies such as TSMC, Formosa Plastics and Hon Hai towards intelligent AI management and purchasing a large number of cameras to meet the image recognition needs of industrial safety surveillance, coupled with the introduction caused by the unfamiliarity of existing customer organizations with AI applications Thresholds and preliminary preparations for image recognition include complicated workflows such as data screening and annotation To this end, Xinyunlinke has been committed to accelerating the development of AI computer vision applications in recent years, providing client-to-end services, and can flexibly deploy according to customer needs Complete automated AI solution services in the cloud, on-premises, or cloud on-premises Xie Yuanbao said that the AI automation technology process provides data selection Data Selection AI technology through domain-type pictures given by customers, helping customers automatically filter out precise such as 10,000 transactions from a large amount of data such as 1 million transactions Data, and by using the AI algorithm technology of Auto-Labeling to replace manual labeling, it can effectively save customers a lot of labor costs and achieve efficient data labeling processing In addition, the AI technology of automated machine learning can help clients customize automatic AI model training or repeated training when the factory environment changes, providing more accurate AI models and allowing customers to operate autonomously Through the above-mentioned key features and advantages of the automated AI technology provided by Xinyunlinke, we believe that it can definitely meet the needs of customers for an automated end-to-end AI independent learning platform, and at the same time, it can significantly save customers the cost of AI team establishment In terms of technological competitiveness, in addition to providing the chemical industry with AI image analysis applications in smart industrial safety, Xie Yuanbao said that Xinyunlinke can also extend the process application of automatic annotation and automated machine learning to different industrial landing services, such as Various fields such as self-driving cars, smart warehousing self-propelled robots and self-driving buses in future smart cities are all in line with the spirit of automated mobility of Mobility as a Service We look forward to the role played by Xinyunlinke The process of image annotation in different industries accelerates the efficiency of developing image recognition services in different fields We believe that by providing client-to-end AI solutions and a complete set of automated AI image analysis pre-operation processes from Data Selection AI technology, Auto-Labeling AI technology, and automated machine learning AI technology, we can greatly satisfy our customers The demand for AI autonomous learning platform Image analysis AI platform sets a new record for smart industrial safety inspections from 100 minutes to 3 seconds Seeing the high demand for industrial safety supervision in high-risk industries such as the chemical industry in recent years, Xinyunlinke launched the "Vision AI Platform", which uses AI image recognition technology Its main functions include real-time AI streaming It has four major functions detection, event notification, defining customer-specific AI models and continuous learning In the real-time AI stream detection part, the Vision AI system can use the customer's factory camera combined with the AI module to perform real-time stream detection of AI image events It can help customers manage various operations and factory environments and keep track of them anytime and anywhere Various work situations in terms of event notification, the Vision AI platform can provide a web version or APP or LINE instant messaging software to provide customers with video records of the events at that time, so that the team does not miss any events, maintains daily production capacity and reduces accidents in defining customers In terms of exclusive AI models, a variety of basic AI models are available, including 8 detection scenarios electronic fences, personal safety equipment, construction safety equipment, construction operations, personnel counting, screen availability, smoke detection, pipeline corrosion and damage , illegal stacking for use in different industries, customers can build exclusive AI models without spending time writing programs in the continuous learning part, the Vision AI system can provide customers with the performance and accuracy of AI models, and have the ability to adapt as the environment changes Continuous learning ability Vision AI has a simple user interface and intuitive operation For cross-field industries, this platform has automated and flexible AI capabilities Customers can build self-defined AI models without spending time writing programs, and Vision AI gives AI models the ability to continuously learn and improve, allowing customers to save the labor cost of building an AI team In addition, the platform can significantly reduce the manpower allocation for routine inspections required for operational safety management, improve employee safety in the working environment, and reduce on-site accidentsrisk factors at various work sites In the platform operation mode, customers can reduce the risk of manual monitoring operations through remote operations, ensuring normal work operations and uninterrupted production operations They can also review high-risk operating situations and collect data to assist in the planning and correction of operating processes In addition, in order to ensure that customers comply with government regulations, Vision AI can help customers control the equipment and safety regulations required in different workplaces at any time through the platform's event notification and management detection The image analysis AI platform is used in cross-field AI image recognition technology Generally, for industrial safety inspections in the chemical industry, most rely on the naked eye of personnel to regularly inspect pipeline abnormalities It takes an average of 100 minutes to scan an area each time, which is time-consuming and laborious, and the pipeline location is difficult to visually observe, which may cause Employees are exposed to accidental risks in various work safety environments In order to reduce the pain points of industrial safety inspections in the chemical industry, Xinyunlinke assists well-known domestic chemical industry players by using an automated image analysis AI platform, combined with customized virtual electronic fences, and using in-plant cameras to configure AI pipeline leakage modules , the AI automatic inspection method can effectively reduce the abnormal detection time to less than 3 seconds In addition, cameras deployed in the factory can automatically record inspection schedules to achieve full-time monitoring, allowing customers to instantly discover and fully control pipelines, minimizing risks In addition, the automated image analysis AI platform can help customers apply fire warnings in factories It is conservatively estimated that the return on investment can be less than 9 months to pay back the investment The longer the platform is used, the higher the cost-effectiveness Build an automatic learning image analysis AI platform for Mobility as a Service in various fields Xie Yuanbao observed that the biggest challenge facing the entrepreneurial culture of software companies in Taiwan is that young new entrepreneurs or employees in Taiwan do not understand the entrepreneurial model and lack the awareness to regard themselves as part of the company owners This has caused It is a pity that your future is unclear or you have a past-experience mentality that prevents you from staying competent in a new start-up company for a long time I believe that the essence of true entrepreneurship lies in every employee rolling up their sleeves and working hard, so that they can truly enjoy the fruits of entrepreneurial profits Otherwise, for young entrepreneurs or employees who often change tracks, it will be like a rolling stone that gathers no moss , I am unable to take a deep root on the road of entrepreneurship, and I lose my ability to solidly accumulate financial independence Regarding the business promotion challenges of Xinyun Linke, Xie Yuanbao said with emotion that because the Taiwan market does not have a deep understanding of AI software applications, it relies more on open source AI visual analysis or machine learning and other resources on the market, but in fact These AI technology resources are limited in their ability to support customers' AI model needs, resulting in uneven quality of AI visual analysis software in the market Therefore, the impact is more indirect on Xinyunlinke's ability to truly provide customers with professional and data-centric AI image analysis services, and it also reduces the company's original business value in customer reference In terms of technical research and development challenges, the visual analysis AI platform cannot rely solely on AI model experts It must gather talents in various fields such as cloud, machine learning, data science, front-end and back-end and other professional team combinations to make the platform operate successfully Xie Yuanbao said that he believes that only through the automatic learning of the visual analysis AI platform, automatic fast and accurate data processing capabilities, and providing customers with complete AI solution services in the cloud, cloud ground Hybrid to pure ground, can we truly Convince customers and stand out from the competition Looking to the future, Xie Yuanbao hopes that Xinyunlin Technology can build an image analysis AI platform for Mobility as a Service to automatically learn in various fields such as self-driving cars, smart warehousing robots, and unmanned buses in smart cities At the same time, I am also grateful to the support of the Industrial Bureau of the Ministry of Economic Affairs for the smooth landing of Xinyunlin Technology in Taiwan and the opportunity to recruit talents from all walks of life to work together In the short-term layout, the company will actively cooperate with domestic players such as Hon Hai and TSMC to implement image analysis AI technology in fields such as self-driving cars, smart industrial safety, and smart warehousing robots In the medium to long term, Xinyunlinke will target the United States, Europe, Japan and other countries as its global market layout, establish investment and cooperation partnerships with major international companies such as Microsoft, and replicate its successful experience and promote it internationally Xinyunlinke official website Xie Yuanbao, founder and chairman of Xinyunlinke 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours" "What are the functions and features of the product" "What discounts are available now" "Does the product have a warranty" "Does the manufacturer cooperate with the product for repair" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90 or more of these questions are repeatedly asked every day OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team Taiwanrsquos first IMSNS virtual human real-time interactive voice AI customer service Qubby AI The information age has caused changes in consumer behavior Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account The service supports 29 languages and serves domestic and overseas customers 247, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers Qubby AI customer service features Saves training time, standardized AI response, supports IMSNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams The first step is to create an image and personify the corporate image Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model It not only improves brand favorability among customers, but is also an indispensable part of creating warm services The second step is to select the voice Qubby AI customer service can interact with customers through text, preset QampA, and voice For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customersrsquo trust in the brand The third step is to establish a knowledge base An AI brain knowledge base can be created by simply uploading a PDF file For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image Combined with industry Know-How, it can also become an industry-specific AI customer service application For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental knowledge, health education information, and common issues of clinics, and was integrated into a convenient and easy-to-use package Companies only need to follow 3 steps Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service Qubby AI's diverse applications help enterprises comprehensively upgrade from customer service to knowledge management Qubby AI customer service has been used a wide range of industries, such as the healthcare industry, financial industry, electronics industry, conference and exhibition industry, education industry, department store retail industry, public relations service industry, and celebrities The services range from external product sales, event promotion, and customer service to internal HR assistant, knowledge management, compliance, technical maintenance and applications It has become the most intelligent, efficient, and direct business partner for enterprises In addition to helping optimize the service process, allowing personnel to focus on solving truly difficult and valuable problems, Qubby AIrsquos back-end data records the number of times, the time, platform, device, and conversation history of customers using AI customer services, and can export the data Insights into customers can be further discovered from the conversations, and create new types of services to seize business opportunities The Qubby AI customer service back-end completely records user information and data A free 14-day trial offered to find distribution agents to jointly expand domestic and overseas markets To assist enterprises with digital transformation, OSENSE Technologyrsquos Qubby AI customer service offers a free 14-day trial, which provides AI text and expected voice customer services, AI knowledge base construction, a limit of 6,000 messages per month, and 3D virtual human default character to reduce enterprisesrsquo doubts about the AI solution Aside from its efforts to further develop Taiwanrsquos market, OSENSE Technology is actively expanding into international markets, such as the United States, Japan, and Southeast Asia In January 2024, it has signed a contract with the largest clinic management system developer in Southeast Asia to bring Qubby AI customer service southward, hoping to provide comprehensive AI digital services and solutions to medical institutions and people ofnbsp Southeast Asia, creating better healthcare experiences and expanding the smart healthcare ecosystem AI is ushering in a new industrial revolution According to Gartnerrsquos estimates, there are approximately 17 million customer service personnel working in customer service centers around the world 95 of the cost of a customer service center is from personnel Even if 10 of the service volume is automated, tens of billions of US dollars can be saved every year Based on the 2023 Taiwan Industrial AI Survey released by the Artificial Intelligence Foundation, nearly half of Taiwanrsquos companies still have not used AI services This shows the huge AI business opportunities OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets