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【2020 Application Example】 Kebi Student Robot now features an AI brain, solving relevancy issues in responses!

The unstoppable trend of smart homes

In recent years, the rise of 'smart home devices' has not only led to the release of various products by major tech companies but also propelled the popularity of voice assistants, chatbots, and companion robots. The 'voice shopping' market is set to become the next trend in retail. According to a survey by Juniper Research, by 2023, the market size for transactions based on chatbots is expected to surge from $7.3 billion in 2018 to $112 billion!

A well-known domestic manufacturer of household robots offers its self-developed educational and companion service robots, with the 'Kebi Student Robot' as its flagship product. However, due to its insufficient voice interaction capabilities with users, consumers often find the robot not smart enough and quickly lose interest, leading to abandonment. This has a long-term negative impact on the purchasing decisions of other consumers.

Hello Kebi Student, can you understand what I'm saying?

Surveys have found that many users of 'Kebi Student Robot' especially enjoy talking or chatting with the robot, covering a wide range of topics. However, using just Google or Microsoft's cloud platforms for developing voice chat conversations is not cheap. With Google charging based on service volume, system operational costs are high, and these vary dynamically causing major difficulties in system cost management.

On the other hand, the robot manufacturing service provider has already invested significant resources in the development of hardware, software, and digital content for Kebi Student Robot. Developing natural language dialogue and semantic understanding technologies in-house would require a significant amount of manpower and is slow. With limited resources, there's an urgent need to seek third-party solutions to enhance the robot's conversational service capabilities and development efficiency.

Integration of the Web-AI developed ibo.ai voice assistant brain platform with Kebi Student

▲Integration of the Web-AI developed ibo.ai voice assistant brain platform with Kebi Student

The key to the transformation from 'playing the lute to a cow' to 'I know you are upset'

Web Intelligence Co., Ltd. is a well-known AI natural language understanding technology service company in Taiwan. Its products include a natural input method, TTS voice engine, and the ibo.ai voice assistant brain platform. This platform has been applied in smart speakers, high-speed train voice assistant apps, and even employee benefit systems for companies like China Airlines. It quickly addresses the deficiencies in the robot manufacturer's AI service dialogue skills development, enriches the dialogue content and skills, provides contextually related conversational services, and makes Kebi Student appear smarter to users within a short period.

Service Architecture

▲Service Architecture

This case further applies the latest Principle-based semantic understanding engine technology from the Academia Sinica's Institute of Information Science, achieving deep natural language processing and understanding, and carrying out intent and entity analysis to generate interactive dialogue logic for continuous conversation. Therefore, it also strengthens the basic social communication abilities of Kebi Student Robots, enhances the number of AI dialogue skills, and advances from simple question-and-answer to having capabilities for 'multi-turn dialogue' and 'contextual conversational' responses, making the robot's responses more human-like. Additionally, the development time for Kebi Student Robots has been significantly reduced, effectively and significantly lowering and controlling cloud service maintenance and management costs.

服務架構1

▲服務架構1

AI Kebi, becoming your ubiquitous companion

Currently, many robots and smart speakers and other voice assistants on the market can only provide single-turn conversational services that end after one question and one reply. A major difference with the ibo.ai voice assistant brain platform used in this case is its capability for 'multi-turn conversational interaction with contextual understanding,' which is also the only platform in Taiwan supported on local or cloud services.

The ibo.ai voice assistant brain platform can support various enterprises services, allowing businesses to design their own voice assistants or AI Chatbots for customer service swiftly, which can be applied across LINE, Facebook Messenger, websites, apps, and IoT devices, among others.

This case adopts the 'ibo.ai inside' strategy, highlighting its role as an Enabler to upgrade corporate services to AI, hoping to also assist existing Chatbot manufacturers, app developers, commercial software vendors, information hardware dealers, system integrators, and IoT device merchants in upgrading their existing products and services to have AI natural language conversational capabilities, collaborating to provide a new generation of AI smart robot services for numerous businesses.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【導入案例】哈瑪星科技建構AI模型管理平台 加速AI落地應用
Hamastar Technology Builds an AI Model Management Platform to Accelerate the Application of AI

Riding the AI hype train, financial service providers are using their solid foundation in the industry to not only transform themselves, but also assist their customers with transformation Hamastar Technology, which has been established for over two decades, has been developing AI technology and assisting industry customers with the implementation of AI in recent years Hamastar Technology believes that to implement a complete AI project, in addition to AI theoretical knowledge, data analysis, and model training capabilities, it is also necessary to develop APIs for data, establish databases, develop front-end RWD web pages, and even consider layout design and user experience based on customer needs These tasks create technical barriers for AI startups Even from the perspective of companies that have reached a certain scale, it is hard to accumulate technical experience and accelerate business growth due repeatedly investing manpower developing similar functions in each project Institutional customers still require high level of customization for AI Using the requirements of government Agency A implemented by Hamastar Technology as an example, users must control false information from specific channels The platform needs to provide data ingestion functions for training models and predictions, and can complete natural language processing NLP text classification model training and use When the model discovers false information, it needs to immediately notify responsible personnel through messaging software The need of Agency B is to use an AI model to automatically classify petitions and immediately provide information on past cases as reference for the petitioner or officer Although the project models are similar data ingestion, model prediction, warning notification, the required functions still need to be separately developed for individual projects, and existing programs and models cannot be reused to speed up the implementation of subsequent projects After in-depth discussion, Hamastar Technology found that pain points of enterprises implementing AI projects include high implementation costs and lengthy project schedules It is difficult for a single enterprise to simultaneously have data scientists, analysts, engineers, and designers Current projects are all focused on solving the needs of specific fields, and it is difficult to reuse the AI models in other fields of application At the same time, the tools are concentrated in AI projects and cannot provide customers with total solutions In other words, due to the "limited manpower," "restricted fields," and "insufficient tools" of AI service providers, the implementation of AI technology projects requires high costs or lengthy timelines These are common problems that companies urgently need to solve Therefore, if there is an AI model application service management platform, it will be able to solve the above difficulties and not only reduce costs, but also accelerate project implementation and provide customers with one-stop solutions AI model application service management platform assists in quickly completing projects Therefore, with the support of the AI project of the Industrial Development Bureau, Ministry of Economic Affairs, Hamastar Technology carried out the "AI Model Application Service Management Platform AISP RampD Project" and engaged in the RampD of AISP products The purpose is for AI service providers to complete the AI projects with twice the result using only half the effort The AISP provides one-stop AI solutions AI service providers can quickly assemble required functions, such as data API, model management, and model prediction result monitoring subscription through existing module functions of the AISP It also provides commonly used graphical tools to help companies quickly design interactive charts or dashboards required by users, effectively reducing the labor costs required to execute projects, shortening the solution POC or implementation time, and accelerating the implementation and diffusion of industry AI In terms of product business model, in the short term, the company will extensively invite IT service providers with expertise in the field of AI to work together, and use platform services to solve the AI implementation problems faced by requesting units in various field, gradually building trust in the platform brand In the mid-term, the company hopes to gradually expand the market based on its past success, and form strategic alliances with multiple IT service providers to solve more and wider problems in specialized fields and provide more solutions for units to choose from The platform combines field experts to jointly expand overseas markets In the long term, after establishing AI strategic alliances in various specialized fields, the platform will have a large number of AI solution experts for specialized fields After accumulating a large amount of successful project experience, Hamastar Technology hopes that the AISP will be able to work with experts companies to expand into the international market Harmastar Technology Co, Ltd was formed in 2000 by recruiting numerous senior professional managers and technical experts in related fields It is committed to software technology RampD and services, and aims to develop into an international software company, actively creating opportunities for international cooperation in the industry Under the excellent leadership of its first president, the company has rapidly grown into a major software company in Taiwan

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AI Assists the Red Cross for Smarter Emergency Response

More Preparation Less Loss The Taiwan Food Bank Association, a non-profit organization, collects donations daily from wholesalers, retailers, manufacturers, and even kind-hearted individuals across Taiwan They also rescue consumable materials that are about to be discarded, properly allocate and deliver to households in need, aiding local underprivileged populations When natural disasters such as earthquakes, landslides, mudslides, typhoons, floods, and droughts occur in Taiwan, the food bank's resources can be immediately deployed for disaster relief This field verification unit is the Nantou County Red Cross AssociationOne of the food bank locations, hereinafter referred to as the Nantou Red CrossIs responsible for tasks like pre-disaster supplies preparation and disaster relief material distribution, helping the government bear the responsibility of disaster relief and aid In Taiwan, various natural disasters have characteristics of different duration and spatial coverage, wide or narrow With the normalization of extreme weather, the scale and number of disasters are gradually increasing and becoming harder to predict The required amount and type of materials differ by disaster, and they must address the lifestyles of the affected areas, rescue needs, traffic conditions, geographical restrictions, and other factors for varied material allocation, facing numerous challenges Typhoon Kanu severely damaged transportation in Nantou mountain areas Nantou County Red Cross planned the mountainous route Puli gt Fazhi Elementary School gt Qin'ai Village gt Aowanda to deliver supplies Disasters happen repeatedly We need to be prepared at all times Effective disaster preparedness can mitigate the impact, including swift response to material needs in affected areas, aid distribution, and even psychological support, providing added security for life and property of those in disaster zones Lack of Timeliness in Disaster Information To improve the living conditions and address the lack of supplies in remote areas, the Taiwan Food Bank Association has partnered with the Nantou Red Cross and has successively established food bank points in Nantou City, Puli, and Ren'aiLixing, Ruiyan, XinyiWangmei, Tongfu, Shuili, Lugu and Caotun among others9establish food bank locations, providing supplies worth a certain amount per household every month6001000in New Taiwan Dollars However, many challenges still need to be overcome during natural disasters For example, when typhoons, earthquakes, and landslides occur, the information source for disaster relief dispatch systems relies on post-disaster reports The time lag between reporting, response, and execution prevents timely adjustment and distribution of 'disaster relief' supplies based on the needs of affected areas, affecting rescue efficiency due to lack of timely information The 'preparedness' supplies of the Nantou Red Crosssuch as dry food, water, instant noodles, etc,are recorded manually in terms of stock, expiration dates, and distribution,When a disaster occurs, there is a chance that 'preparedness' supplies have expired and cannot become 'disaster relief' supplies It’s also possible that both conditions mentioned above occur simultaneously, leading to a need for more time to reassign 'preparedness' supplies into usable 'disaster relief' materials On the other hand, upon receiving information about shortages in disaster areas, the supplies donated by the public often grossly differ from the actual needs of the disaster zone, leading to an excess of supplies The Process of Material Operations Before and After a Natural Disaster AIAnticipating Natural Disasters Reinforcing the Accuracy of Preparedness Material Dispatch Application API Technology connects to compute the state of the climate, the intensity of disaster rescues, prioritizing the main tasks of the Nantou Red Cross and the needed areas of search and rescue Coordinated with the existing heavy rain and typhoon simulation disaster training of the Nantou Red Cross, a 'Natural Disaster Emergency Preparedness Material Dispatch and Supplement Decision System' is establishedreferred to as the Emergency Preparedness Material System。 In material management, inventory data along with immediate supply data are entered into the Emergency Preparedness Material System for comparison and analysis, helping the Nantou Red Cross quickly recognize materials like cookiesdry food, beverages, frozen food, toilet paper, etc, and determining whether they should be 'preparedness' materials or regularly distributed materials Adding to this, information forecasting understands the potential disaster conditions in remote areas, facilitating food delivery, addressing both front-end food wastage and backend practical needs When a natural disaster occurs, it enables faster response and decision-making, completing material deployment, hence increasing the speed of material operation transition20。 AI Emergency Preparedness Material System Helps Rapidly Adapt Material Distribution Through the field verification of the Nantou Red CrossAIthe system, material management, and related applications are promoted to more emergency response organizations in different areas, while continuously improving the alert functions within the Emergency Preparedness Material System, strengthening the technological foundation for alerts, enhancing prediction accuracySystem immediacy, and optimizing the data collection and analysis process Simultaneously, it can collaborate with government agencies, meteorological departments, or other rescue teams to discuss integrating more data sources, establishing a mechanism to share resources and data promptly, sharing information in real-time, helping more emergency response organizations enhance their disaster response abilities, seizing the golden rescue time 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

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CCTV Intelligent Video Search System

Search for a specific person, find someone with a suitcase entering the factory in Gao'an area Color features of the person and the object confirmed, person in blue and black top, suitcase in black color, throughCCTV the intelligent video search system, by setting object and color retrieval conditions, it can successfully locate three video clips containing the target subject This greatly aids operational staff in finding the target items, and through this system, search speed can far surpass manual effort6fold Pain Points The CSE-Kaohsiung Plant is densely equippedCCTVto monitor every corner of the plant area, but when an incidenthappens, it's impossible within a limited time throughCCTVvideo playback to find the incident, the implications and risks behind this are self-evident Many areas that are usually unmanned can easily become security blind spots Thus, how to monitor a vast plant area more intelligently and effectively is one of the crucial aspects of building a smart plant for the semiconductor industry The AES Plant in Kaohsiung covers a vast area, with many important sites requiring monitoring of personnel movements to ensure corporate secrets and employee safety 1 Automated production lines and warehouses In semiconductor enterprises’ automated production lines and warehouses, oftenAGV(Automated Guided VehicleAGVs automated guided vehicles travel at high speeds if plant personnel inadvertently enterAGVthe moving area and cannot issue a warning to the person, then the regrettable accidents that occur will be too late to reverse 2 Material and product storage areas Materials used in semiconductor-related processes are costly if areas storing materials or products are breached, there is a risk of loss of high-value materialsproducts 3 High-security areas Trade secrets relate to the core technological competitiveness of semiconductor-related enterprises if someone breaches the high-security areas, there is a risk of corporate secrets being leaked The safety of trade secrets has always been one of the most critical issues for semiconductor enterprises 4 Loading docks At AESLButthe dock area often has loading vehicles coming and going if someone intrudes into the dock area, there is a risk of vehicle collisions and accidents Additionally, goods awaiting shipment at the dock area could be stolen or potentially damaged from collisions, thus causing significant reputation and financial losses for the company, further leading to production and shipping inconvenience When an abnormal event occurs, how to quickly search for the relevant key footage from massive data Many important locations within the AES Kaohsiung Plant need to be equippedCCTVfor safety checks, butCCTVWith thousands to tens of thousands of cameras, manually searching through footage for an event requires laborious frame-by-frame review which is time-consuming and inefficient In light of advancements in computer vision, it's beneficial to utilizeAIto replace manual playback and searching Problem Scenario Object Detection The data source for object detection comprises two parts Open-source datasetsOIDv4and AES Kaohsiung PlantCCTVImage files For these files, search for usable data, specificallyOIDv4image files For these files, extract the defined nine major categories of objects for training data among them, two object categories, knives and gasoline barrels, were not found inOIDv4found usable data for knives and gasoline barrels, while the remaining seven categories of objects are available fromOIDv4useful training data found for the remaining seven categories of objects, all marked Regarding the Kaohsiung PlantCCTVimage files, select some frames Frame of the footage, and manually annotate the objects to be_detected for training and testing data Nine Major Objects Color Recognition The data source for color recognition is divided into two partsInternet image screenshots, and Kaohsiung PlantCCTVimage files Currently, no publicly available open-source datasets specifically for color recognition applications have been found, so images are collected from the web Search the web for images of the defined nine major object categories, save the images after separating the objects from the background, keeping only the object sections, and mark the images according to color Additionally, for the Kaohsiung PlantCCTVimage files, use the already-markedbounding boxextractCCTVimage files from variousFramesections of objects identified by color, and finally, visually identifiable images are marked according to color Each object category has its specific color definition, depending on the usual colors seen in these objects in real life Dynamic Ignore during Training FromOIDv4during the training of the object detection pilot model, since each image in this dataset is only marked for a single category, but the image may contain other desired detection categories unmarked For such cases, dynamic ignore techniques will be employed during training to avoid confusion Next, use the extracted training data from the Kaohsiung Plant toFine-Tuneenhance the detection rate of the object in specific designated areas Finally, select the model that computes the lowest loss value in the test set during the training process as the main object_detection model Dynamic Ignoring AIHelp You View CCTV The intelligent video search system primarily serves as an assistive system for searching surveillance footage, capable of speeding up the process of finding target events by setting search conditions for objects By simply defining the search conditions, you can quickly produce thumbnails of critical objects and playback for review, shortening the time required for manual case retrieval of the past The search time is quickly6doubled, allowing the front-end security unit to use this platform to strengthen the first line of risk management supervision and take timely preventive measures 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」