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【2020 Application Example】 Kebi Student Robot now features an AI brain, solving relevancy issues in responses!

The unstoppable trend of smart homes

In recent years, the rise of 'smart home devices' has not only led to the release of various products by major tech companies but also propelled the popularity of voice assistants, chatbots, and companion robots. The 'voice shopping' market is set to become the next trend in retail. According to a survey by Juniper Research, by 2023, the market size for transactions based on chatbots is expected to surge from $7.3 billion in 2018 to $112 billion!

A well-known domestic manufacturer of household robots offers its self-developed educational and companion service robots, with the 'Kebi Student Robot' as its flagship product. However, due to its insufficient voice interaction capabilities with users, consumers often find the robot not smart enough and quickly lose interest, leading to abandonment. This has a long-term negative impact on the purchasing decisions of other consumers.

Hello Kebi Student, can you understand what I'm saying?

Surveys have found that many users of 'Kebi Student Robot' especially enjoy talking or chatting with the robot, covering a wide range of topics. However, using just Google or Microsoft's cloud platforms for developing voice chat conversations is not cheap. With Google charging based on service volume, system operational costs are high, and these vary dynamically causing major difficulties in system cost management.

On the other hand, the robot manufacturing service provider has already invested significant resources in the development of hardware, software, and digital content for Kebi Student Robot. Developing natural language dialogue and semantic understanding technologies in-house would require a significant amount of manpower and is slow. With limited resources, there's an urgent need to seek third-party solutions to enhance the robot's conversational service capabilities and development efficiency.

Integration of the Web-AI developed ibo.ai voice assistant brain platform with Kebi Student

▲Integration of the Web-AI developed ibo.ai voice assistant brain platform with Kebi Student

The key to the transformation from 'playing the lute to a cow' to 'I know you are upset'

Web Intelligence Co., Ltd. is a well-known AI natural language understanding technology service company in Taiwan. Its products include a natural input method, TTS voice engine, and the ibo.ai voice assistant brain platform. This platform has been applied in smart speakers, high-speed train voice assistant apps, and even employee benefit systems for companies like China Airlines. It quickly addresses the deficiencies in the robot manufacturer's AI service dialogue skills development, enriches the dialogue content and skills, provides contextually related conversational services, and makes Kebi Student appear smarter to users within a short period.

Service Architecture

▲Service Architecture

This case further applies the latest Principle-based semantic understanding engine technology from the Academia Sinica's Institute of Information Science, achieving deep natural language processing and understanding, and carrying out intent and entity analysis to generate interactive dialogue logic for continuous conversation. Therefore, it also strengthens the basic social communication abilities of Kebi Student Robots, enhances the number of AI dialogue skills, and advances from simple question-and-answer to having capabilities for 'multi-turn dialogue' and 'contextual conversational' responses, making the robot's responses more human-like. Additionally, the development time for Kebi Student Robots has been significantly reduced, effectively and significantly lowering and controlling cloud service maintenance and management costs.

服務架構1

▲服務架構1

AI Kebi, becoming your ubiquitous companion

Currently, many robots and smart speakers and other voice assistants on the market can only provide single-turn conversational services that end after one question and one reply. A major difference with the ibo.ai voice assistant brain platform used in this case is its capability for 'multi-turn conversational interaction with contextual understanding,' which is also the only platform in Taiwan supported on local or cloud services.

The ibo.ai voice assistant brain platform can support various enterprises services, allowing businesses to design their own voice assistants or AI Chatbots for customer service swiftly, which can be applied across LINE, Facebook Messenger, websites, apps, and IoT devices, among others.

This case adopts the 'ibo.ai inside' strategy, highlighting its role as an Enabler to upgrade corporate services to AI, hoping to also assist existing Chatbot manufacturers, app developers, commercial software vendors, information hardware dealers, system integrators, and IoT device merchants in upgrading their existing products and services to have AI natural language conversational capabilities, collaborating to provide a new generation of AI smart robot services for numerous businesses.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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[2023 Case Study] AI Steps into Philanthropy: Stylish Tech at Food Banks

Taiwan Food Bank AssociationHereinafter referred to as 'the Association'With the mission of providing food aid, poverty relief, reducing food waste, and building a hunger-free network, there are locations across Taiwan that gather donations from wholesalers, intermediaries, retailers, manufacturers, and even generous individuals These sites also rescue food that would otherwise be discarded, properly allocate and distribute it to needy households, thus aiding local vulnerable families55Food banks at various locations collect daily donations from wholesale stores, intermediaries, retailers, manufacturers, and even benevolent individuals from all over Taiwan These places also rescue about-to-be-discarded edible materials, properly sort them, and distribute to needy households, assisting local vulnerable populations However, each location requires significant human and volunteer resources to manage daily operations using traditional methods of communication with non-profit organizations and donors After receiving donations, these resources are then allocated to needy families or individuals There is a potential issue of uneven distribution of resources due to a lack of digitalization and integrated information management in these processes Warehouse and Transportation Centers and Mini Food Banks Distributing Resources to the Disadvantaged The location under validation by the Kaohsiung Charitable Organizations Association,Hereinafter referred to as 'Kaohsiung Charity' In109year6month24Officially inaugurated Taiwan's first 'Food Bank-Warehouse and Transportation Center' at a location measuring200square meters, enhancing the efficiency of food resource redistribution, proper storage, and management So far, nearly two hundred tons of vegetables and fruits have been saved, serving over a hundred organizations and benefiting over5thousand vulnerable households, and continues to serve19mini food banks, with planned completion across multiple districts in Kaohsiung, distributing food resources to over10ten thousand vulnerable families Kaohsiung Charity 'Food Bank-Warehouse and Transportation Center' in the Dasha Community Photo Source Kaohsiung Charitable Organizations Association Challenges in Labor and Food Resource Management Facing the needs of a large number of economically disadvantaged families, the management of the 'Food Bank-Warehouse and Transportation Center' is particularly critical During procurement, tasks such as sorting, purging, and bookkeeping must be performed, while during shipment, food resource needs suggested by social workers must be followed These activities rely on manual judgment and accumulated experience Many volunteers involved are elderly and have limited physical strength, making warehouse tasks physically demanding and recruitment challenging If a large batch of food resources arrives, space and manpower are consumed in sorting and inventory management, raising concerns about the effective use of resources and turnover rate This highlights the challenge of scaling up food bank services while lacking corresponding labor and material management systems At the same time, food bank resources come from various donations, thus they vary greatly in type, shelf life, standards, and quantity Volunteers at mini food banks, mostly also elderly, must handle multiple responsibilities such as case services, food resource management,resource allocation, and resource development Sometimes they must also explain and accept immediate, large quantities of specific resources, such as adults receiving baby formula 'Food Bank-Warehouse and Transportation Center' Resource Inventory Relies Entirely on Manual Labor Mini Food Bank Volunteers Handle Multiple Responsibilities Photo Source Taiwan Food Bank Association Reducing Scrap Resources60 Increasing Speed of Resource Transfer80 To enhance resource management and ensure effective use of materials, and to address personnel shortages, this field validation case has introduced 'Food Bank Warehouse Resource CollectionAITo advance resource management, ensure effective use of resources, and solve manpower shortages, this validation site has implemented an 'Automated Early Warning Needs Assessment System' for the food bank's warehouse resource gathering The first part involves building a classification model, setting up and collecting warehouse information at the site, andAItraining the model Past sitewarehouse information is collected and stored in a database, allowingAIfor preprocessing, classification, and other tasks At the same time, depending on the dependency conditions of the types of goods as features, algorithms are introduced for computation and modeling, and the data collected is used for retraining, ultimately validating the field and organizing data for the five most common types of goods into training and test datasets as required The second part involves constructing the classification model using AI techniques further use of reinforcement learning constructs the management mechanism for the food bank's warehouse, perfecting the classification of donated goodsRNNTechnical construction of classification models further use of reinforcement learning constructs food bank warehouse management mechanisms, making the classification of donated goods perfectlike white rice, instant drinks, noodles, instant noodles, and canned goodscan then be automatically assigned storage based on storage assignment principles AI Service System Process and Description Source Taiwan Food Bank Association AtAIUnder forecasts, it can optimize the speed of resource transfer and allocation, effectively and accurately match resource donations reducing the loss in the donation process, increase the accuracy of resource distribution, and improve the service rate—the successful donation rate—reducing the waste of resources due to incorrect items, and enabling instant monitoring of food resource stock, ensuring operators can respond quickly to needs, effectively providing resource assistance WithAIthe system's introduction and the establishment of data intelligence, it helps the operations of the warehouse and transportation center, allowing more time for the allocation of donated goods The introduction aims to accelerate the digital service rollout for social welfare organizations, thoroughly addressing the needs of the overall vulnerable segments of society Using the system for resource allocation and dispatching Photo Source Kaohsiung Charitable Organizations Association Following this field validation, it is possible to expand the system to other food bank service pointsAIThe system can also collaborate with more non-profit organizations, public welfare groups, and charitable organizations, expanding 'Food Bank Warehouse Resource CollectionAIAutomated Early Warning Demand Assessment System' application range such as medical supply distribution, helping more organizations manage and distribute more intelligently, reducing resource wastage, and enhancing social welfare 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

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AI Assists the Red Cross for Smarter Emergency Response

More Preparation Less Loss The Taiwan Food Bank Association, a non-profit organization, collects donations daily from wholesalers, retailers, manufacturers, and even kind-hearted individuals across Taiwan They also rescue consumable materials that are about to be discarded, properly allocate and deliver to households in need, aiding local underprivileged populations When natural disasters such as earthquakes, landslides, mudslides, typhoons, floods, and droughts occur in Taiwan, the food bank's resources can be immediately deployed for disaster relief This field verification unit is the Nantou County Red Cross AssociationOne of the food bank locations, hereinafter referred to as the Nantou Red CrossIs responsible for tasks like pre-disaster supplies preparation and disaster relief material distribution, helping the government bear the responsibility of disaster relief and aid In Taiwan, various natural disasters have characteristics of different duration and spatial coverage, wide or narrow With the normalization of extreme weather, the scale and number of disasters are gradually increasing and becoming harder to predict The required amount and type of materials differ by disaster, and they must address the lifestyles of the affected areas, rescue needs, traffic conditions, geographical restrictions, and other factors for varied material allocation, facing numerous challenges Typhoon Kanu severely damaged transportation in Nantou mountain areas Nantou County Red Cross planned the mountainous route Puli gt Fazhi Elementary School gt Qin'ai Village gt Aowanda to deliver supplies Disasters happen repeatedly We need to be prepared at all times Effective disaster preparedness can mitigate the impact, including swift response to material needs in affected areas, aid distribution, and even psychological support, providing added security for life and property of those in disaster zones Lack of Timeliness in Disaster Information To improve the living conditions and address the lack of supplies in remote areas, the Taiwan Food Bank Association has partnered with the Nantou Red Cross and has successively established food bank points in Nantou City, Puli, and Ren'aiLixing, Ruiyan, XinyiWangmei, Tongfu, Shuili, Lugu and Caotun among others9establish food bank locations, providing supplies worth a certain amount per household every month6001000in New Taiwan Dollars However, many challenges still need to be overcome during natural disasters For example, when typhoons, earthquakes, and landslides occur, the information source for disaster relief dispatch systems relies on post-disaster reports The time lag between reporting, response, and execution prevents timely adjustment and distribution of 'disaster relief' supplies based on the needs of affected areas, affecting rescue efficiency due to lack of timely information The 'preparedness' supplies of the Nantou Red Crosssuch as dry food, water, instant noodles, etc,are recorded manually in terms of stock, expiration dates, and distribution,When a disaster occurs, there is a chance that 'preparedness' supplies have expired and cannot become 'disaster relief' supplies It’s also possible that both conditions mentioned above occur simultaneously, leading to a need for more time to reassign 'preparedness' supplies into usable 'disaster relief' materials On the other hand, upon receiving information about shortages in disaster areas, the supplies donated by the public often grossly differ from the actual needs of the disaster zone, leading to an excess of supplies The Process of Material Operations Before and After a Natural Disaster AIAnticipating Natural Disasters Reinforcing the Accuracy of Preparedness Material Dispatch Application API Technology connects to compute the state of the climate, the intensity of disaster rescues, prioritizing the main tasks of the Nantou Red Cross and the needed areas of search and rescue Coordinated with the existing heavy rain and typhoon simulation disaster training of the Nantou Red Cross, a 'Natural Disaster Emergency Preparedness Material Dispatch and Supplement Decision System' is establishedreferred to as the Emergency Preparedness Material System。 In material management, inventory data along with immediate supply data are entered into the Emergency Preparedness Material System for comparison and analysis, helping the Nantou Red Cross quickly recognize materials like cookiesdry food, beverages, frozen food, toilet paper, etc, and determining whether they should be 'preparedness' materials or regularly distributed materials Adding to this, information forecasting understands the potential disaster conditions in remote areas, facilitating food delivery, addressing both front-end food wastage and backend practical needs When a natural disaster occurs, it enables faster response and decision-making, completing material deployment, hence increasing the speed of material operation transition20。 AI Emergency Preparedness Material System Helps Rapidly Adapt Material Distribution Through the field verification of the Nantou Red CrossAIthe system, material management, and related applications are promoted to more emergency response organizations in different areas, while continuously improving the alert functions within the Emergency Preparedness Material System, strengthening the technological foundation for alerts, enhancing prediction accuracySystem immediacy, and optimizing the data collection and analysis process Simultaneously, it can collaborate with government agencies, meteorological departments, or other rescue teams to discuss integrating more data sources, establishing a mechanism to share resources and data promptly, sharing information in real-time, helping more emergency response organizations enhance their disaster response abilities, seizing the golden rescue time 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【導入案例】防患於未然 麗臺科技研發心臟衰竭AI辨識技術可及早發現病徵
Preventing Problems Before They Arise: Leadtek Research Develops AI Technology for Early Detection of Heart Failure Symptoms

With the increase in the elderly population, the incidence of various chronic diseases is rising daily Among these, heart failure is not only a silent killer it has a very long disease course with a high recurrence rate, leading to increased burden on healthcare personnel However, by using medically certified electrocardiography acoustics devices, coupled with AI predictive assessment of heart failure risk and remote care systems, diagnosis can be aided significantly, helping doctors make accurate diagnoses for subsequent patient medical care or referrals Heart failure has a lengthy course and medical expenditure is five times that of diabetes If you find yourself short of breath even with minimal movement, or if you wake up from sleep needing to sit up to feel comfortable, or if you have symptoms such as swollen lower limbs, anxiety, restlessness, fatigue, or a loss of appetite, be cautious These could be signs of heart failure According to statistics, there are about 60 million people with heart failure worldwide, with 5 million new cases every year In China, nearly 290 million people suffer from cardiovascular diseases, accounting for the second leading cause of death among urban residents around 12 million of these are heart failure patients, accounting for over 59 of cardiac-related deaths The disease course of heart failure is exceptionally long, and both its recurrence and rehospitalization rates are exceedingly high, resulting in medical costs that are twice that of hypertension and five times those of diabetes According to US research statistics, the 30-day mortality rates for patients with myocardial infarction and heart failure are respectively 166 and 111, and the rehospitalization rates within 30 days are 199 and 244 The symptoms of heart failure, because they are similar to those of other diseases such as chronic obstructive pulmonary disease and asthma, have an 185 misdiagnosis rate, which poses a challenging problem for healthcare institutions Leadtek, a major graphics card manufacturer, has been investing in the medical and healthcare sector since 2000 Following two heart attacks in 2011 and 2015 experienced by Chairman Lu Kunshan, Leadtek has focused on health big data, independently developing AI technology for heart failure recognition This AI application reads patients' electrocardiograms and phonocardiograms to perform anomaly detection and model prediction of heart failure risk, enabling early detection of disease symptoms Leadtek independently developed heart failure AI recognition technology to predict medical history and risk Leadtek's independently developed heart failure AI recognition technology has the following three judgment functions 1 Prediction of heart failure history Classifies electrocardiogram and phonocardiogram data into 'with hospitalization history of heart failure' and 'no history of heart failure' 2 Risk prediction of heart failure Provides a predictive risk value of heart failure occurrence based on the electrocardiogram and phonocardiogram data 3 Prediction of heart failure recurrence risk For patients with heart failure, it reads their phonocardiogram and electrocardiogram data, assessing the risk prediction of heart failure recurrence Leadtek states that the application of heart failure AI recognition technology can assist doctors in making more efficient and accurate diagnoses, facilitating subsequent medical treatment or referrals for patients As an instance, in studies of heart failure patients discharged from Taipei Veterans General Hospital, using the EMAT Electromechanical Activation Time index and SDI Systolic Dysfunction Index calculated by the synchronized electrocardiography-acoustic device as treatment guidelines resulted in a higher survival rate compared to those treated based on traditional symptoms This research has also been published in the authoritative international cardiology journal JACC, receiving recognition in the international market System manufacturers can apply heart failure AI recognition technology for other value-added applications Leadtek states that cooperating system manufacturers can choose to build their own heart failure AI risk prediction engine, uploading their system's electrocardiogram and phonocardiogram data to Leadtek's heart failure AI risk prediction engine, which then returns risk prediction values for integration by system manufacturers cooperating manufacturers as a value-added application input Not just for clinical use, the heart failure AI risk prediction engine can also be extended for use at home or in the workplace Additionally, this system can be extended to other applications, including One, hospital outpatient screening Doctors can use the electrocardiogram and phonocardiogram recorder along with the heart failure AI risk prediction model to conduct a 10-second rapid test in outpatient and emergency departments to assess a patient's cardiac history and heart failure risk Two, discharge risk assessment Doctors can use the electrocardiogram and phonocardiogram recorder along with the heart failure AI risk prediction model to assess the heart failure risk during a patient's hospital stay The test data can serve as a pre-discharge risk assessment and prognostic indicator Three, continuous home care Patients can use the electrocardiogram and phonocardiogram recorder, wearable electrocardiogram recorder, and transmit through a home transmission box gateway to measure electrocardiogram and phonocardiogram signals at home and upload them to the amor health cloud platform for heart failure AI risk prediction analysis Patients can manage their health autonomously via an APP, reviewing historical physiological trends disease management nurses can manage member health through the health management backend Web Four, home rehabilitation training Patients can wear a health bracelet to monitor activity, fatigue, circulation, and sleep, autonomously managing their health through the mobile APP and observing the risk of heart failure, engaging in exercise and rehabilitation training to aid in swift recovery The heart failure AI recognition technology system can also be extended to employee home care applications Additionally, in factories or offices, this system can also achieve employee health management goals, with applications including One, workplace safety units Provide employees with wearable electrocardiogram recorders before they start work duties Two, physiological monitoring for business executors While executing business duties or training, employees wear wearable electrocardiogram recorders for fatigue warnings, signaling whether physiological conditions allow continued execution of tasks Task segments can use data transmission boxes or apps to upload physiological monitoring information to the health management platform, assessing the heart failure risk for operations staff, with test data serving as an indicator for enterprise resource human units and public safety Three, workplace physiological monitoring center care The workplace physiological monitoring center can inspect and record employees' historicalphysiological trends through the health cloud platform Four, workplace nursing units Nursing units receiving instructions from the physiological monitoring center can provide health management advice based on employees' physiological trends nursing centers can manage employee health through the health management backend Web Five, employees can wear health bracelets to monitor activity, fatigue, circulation, and sleep, autonomously managing their health and observing the risk of heart failure through the mobile APP, engaging in exercise and rehabilitation training to aid in rapid recovery Workplace application of heart failure cloud care and big data center diagram「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」