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【2021 Solutions】 Xinli Information, a practitioner of technology, is committed to quickly implementing AI.

"Hi~ I am Afa. It is my birthday this month. This year I will give you a birthday gift~" This is Cathay World Bank's smart customer service Afa, which has been implemented in the five major subsidiaries of Cathay Financial Holdings, except In addition to a customer satisfaction rate of 94%, it has also brought a new group of young customers to Cathay Financial Holdings. This intelligent robot was jointly developed by Xinli Information. Through AI supervised training and a purely locally developed dual-brain one process, SysTalk . The ai service robot can achieve more powerful language understanding than Google Bert. Xinli Information has created the local SysTalk.ai brand and exported it internationally. It hopes that the proportion of overseas revenue will increase from 15% to 50% in the next five years.

Technology-oriented Xinli Information strengthens the strength of the local AI team

Xinli Information, founded in 2005, is a "technology"-oriented information software service provider that focuses on the research and development of digital financial technology. The highest proportion of customer groups is in the financial industry, accounting for 65%, and the remaining 35% includes Government agencies, high-tech industries, transportation, such as Beijing Municipal Government, Ubike, etc.

Xinli Information continues to develop its own technology. "Five years ago, bank customers needed customer service intelligent robots. After Xinli introduced intelligent robots from the United States, they almost dismantled and reorganized them and re-created independently developed customer service robots." Xinli Information Information general manager Yao Shengfu went on to say that the bank's requirements are very high, and Xinli engineers worked day and night to launch SysTalk.Chat - an intelligent customer service robot solution that uses next-generation NLU technology for semantic analysis and Chatflow (conversation process engine) to provide the most flexibility chat function. At this stage, it has been introduced by Cathay Pacific Group into its five major subsidiaries including banking, life insurance, property and casualty insurance, investment credit and securities. The intelligent customer service "Afa" provides one-stop service and creates a new working model of human-machine collaboration.

Xinli Information outlines an AI solution blueprint for the digital workforce

▲Xinli Information outlines the AI ​​solution blueprint for the digital workforce.

After having successful experience, Yao Shengfu said that as global investment in AI R&D technology teams doubled, Xinli became a The only AI conversational robot on the market equipped with dual NLU algorithms, accelerating the goal of Taiwan's local model to be on par with international standards.

Currently, Xinli Information has 550 employees, including 60 people in the AI ​​team, accounting for one-tenth of the total. Combining the global open source community, Xinli Information uses SysTalk.ai developed by Taiwan's local team to create "eyes (machine vision and facial recognition), ears (speech recognition), mouth (speech synthesis, TPS), brain (natural language) Understand NLU)" 4 major AI models, and through SysTalk.RPA - RPA automated process robots, we hope to create Taiwan's AI digital workforce and provide end-to-end solutions. At the same time, for small and medium-sized enterprises with limited resources, Xinli also provides cloud solutions. Lower the threshold for digital transformation and prepare for the industry to quickly move towards digital transformation after the epidemic.

Xinli Information dual-brain analysis conversational service uses multiple AI technology applications.

▲Xinli Information dual-brain analysis conversational service uses a number of AI technology applications.

There are so many new AI innovations in Taiwan. What are the characteristics of Xinli’s AI solutions? Yao Shengfu said that considering AI as a product line, even if the technical depth is sufficient, it will be difficult to achieve if the integration and implementation capabilities are insufficient. Most of the customers Xinli serves are large enterprises. Customers require technology manufacturers to be able to implement technology customization and help customers highlight their value. In addition, Xinli has always attached great importance to the quality of follow-up services, which is the key to Xinli Information's success. .

However, even though it emphasizes the "technology-based" service spirit, Xinli Information also cooperates with FinTech companies to implement technologies and ideas in actual customer application scenarios, so that Taiwan's FinTech energy can exert a synergistic effect, such as Xinli cooperates with the StockTime cloud innovative service platform to jointly provide more convenient and secure SaaS stock management services, and plans to provide more financial applications on the platform through blockchain technology.

Hard skills + soft power to cultivate a key talent pool for digital transformation

"Digital talents" are an important asset in the software industry. In addition, financial holding groups have established digital finance-related departments, and the war for talents is constantly going on. In order to cultivate local professional talents, Xinli Information has formulated a six-month "IT "Xinxiu Elite Training Plan" provides educational training on technical skills in the first three months; in the second three months, personnel are assigned to various departments to actually participate in projects. Through the instructor's step-by-step guidance, the trainees can quickly implement AI In the project plan, hundreds of professional talents have been trained so far.

After cultivating "hard skills in the first three months and soft skills in the next three months", Yao Shengfu believes that he is not enough to serve as a consultant for industrial digital transformation. It will take another three years or so to be able to serve customers. Make recommendations for transformation. However, the members of the Xinli Information AI department are quite diverse, including journalists and linguistics related people. We hope to provide suggestions on transformation solutions for various industries through participants in different fields.

▲Talent is an important asset. Xinli Information uses hard skills + soft power to cultivate a key talent pool for digital transformation. The picture (middle) is Lin Xiuming, deputy general manager of Xinli Information AI Product Business Division.

Xinli Information wants algorithms to go out of the laboratory and no longer just be words on research reports. Therefore, we actively promote it to enterprises and hope to create algorithm applications in different industries and scenarios, so that the algorithm can take root in enterprises and become a real AI helper. In addition, Xinli is also based on Taiwan's successful experience and promotes it to other overseas markets, including Vietnam, Singapore, Seattle, USA, etc., so that vertical enterprise AI services can be implemented and provided to more countries and enterprises. Yao Shengfu pointed out that it is really necessary for the government to gather all the outstanding software service forces in Taiwan to develop Taiwan's software ecosystem.

In the next five years, the proportion of overseas revenue will increase to 50%, moving towards an international company

With the expansion of operation scale, the company has more than 100 large and small projects in progress at the same time, and the challenges of project quality and cost control are getting bigger and bigger. Through the self-built enterprise resource management system, Yao Shengfu can now understand the cost/progress status of each project in real time through the dashboard lights, and can also control quality and understand customer satisfaction through the audit system.

In terms of human resources management, we also hope to analyze the basic skills of each employee in the future, and establish an AI model talent database through the trajectory of serving customers, so that suitable employees can be matched to different customers. Further enhance customer service satisfaction.

Since 2017, Xinli Information has successively established overseas bases in Singapore and Ho Chi Minh City, Vietnam. The Vietnamese market has achieved outstanding results in 2021. In addition to continuing to cultivate the Southeast Asian market, which has a promising future, it has also simultaneously attempted to enter the European and American market channels. , keep pace with international manufacturers. Xinli Information hopes to use Taiwan's talents and software services to serve more customers in Southeast Asia and around the world. In the next five years, the proportion of revenue from overseas markets will increase from 15% to 50%, becoming an international company.

Yao Shengfu, general manager of Xinli Information
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▲Yao Shengfu, general manager of Xinli Information.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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Xiaoshi Intelligent Inspection uses the two swords of "AOI + AI" to combine software and hardware to open up the two channels of appearance defect detection and supervision.

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【解決方案】台灣軟體科技實力媲美國際 Golface智慧服務促高球轉型
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【解決方案】讓硬碟裡的音樂重生 愛飛媒平運用AI為影像找到最佳拍檔
Rebirth the music on the hard drive. Aifei Matchmaking uses AI to find the best partner for the image.

A young girl, alone in Los Angeles, USA, is looking for a dream, a dream that allows the music creator to find her soulmate again with the music she buried deep in the hard drive Li Zihui, the founder of iFeiMedia, has a background in science and engineering, but she has a strong gene for musicians In order to help global musicians create music and find the "best partner" who can successfully match them, she founded iFeiMedia Ping Company provides a one-stop AI video and music matching platform AV Mapping to help video creators quickly find copyrighted original music One-stop AI image music matching solution to find innovative business opportunities for music creators Generally speaking, in the past, video creators had to work on video music, including composing lyrics, music, and finding copyrights It usually took two weeks Through the AV Mapping video and music matching platform, it can be instantly matched to a suitable video in 10 seconds Music, musicians can also remarket their 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creators can search and match suitable music by themselves on the platform, and use the system to It can shorten the duration of the soundtrack from 8 hours to a few seconds, a significant reduction of nearly 2,000 times Li Zihui said that in addition to creating suitable soundtracks, traditional video scoring projects also require a lot of time and cost in communication and search, including subsequent post-production processing such as arrangement and recording, and music licensing, which are even more time-consuming and labor-intensive With the assistance of AI, creators can focus all their efforts on creation without worrying about finding suitable music or having their music copyright stolen Integrated virtual and real marketing, from transaction to contract signing with one click At present, AifeiMeiping's music database has a total of 60,000 tracks in more than 60 categories, covering music from Europe, America, Asia and other parts of the world, including pop, EDM, rock, Irish music, etc The original decentralized concept of iFlyMediaPing further protects the rights and interests of musicians Musicians on the platform can set their own prices and track the transaction process, achieving open, transparent and decentralized features There are currently more than 7,000 video and music creators on the platform Music creators who successfully trade on the platform can share profits of more than 40, up to 50 The two parties transact and complete the contract on the platform, and the procedure is very simple AVMapping has a total of 14 AI models, making it easy to find speed dating music Li Zihui said that the AI image music matching solution has a total of 14 AI models The method is to disassemble all elements, conduct music analysis through image recognition and text recognition, and then use machine learning algorithms to train extensively The characteristics of images and music are listed, which can quickly match the soundtrack that suits the image situation, atmosphere, and rhythm In addition to online matchmaking transactions, Aifei Matchmaking also holds physical concert events, inviting music and video creators to participate The content of the event revolves around the display of AI video soundtracks, and a video directed by the director is used on-site to allow music creators to participate PK soundtrack or take out a demonstration video and let AI match it It only takes 10 seconds The images and music matched by AI are very accurate in terms of mood and atmosphere, which amazed the participants Three years of research and development won the Red Dot Design Award, using technology to support the development of music and art Aifei MatchPing spent three years of research and development, and the platform was officially launched in August 2021 In January 2022, it participated in the CES event in Las Vegas, USA, which attracted great attention from reporters present and received more than 100 awards in total media reports, the number of uses in a month has exceeded 1,000 times, attracting 7,000 video and music creators to join the matchmaking platform According to statistics, in the initial stage, the proportion of matchmaking transactions between the United States and Taiwan is evenly divided Li Zihui said that the licensing methods of traditional music are very complex, including types of works, types of copyright property rights, etc To obtain authorization for a song, one must go through a songwriting agency, a collective management group, a production company, a record company, or even a composer , lyricists, it is very cumbersome, and musicians may not necessarily get profit sharing Through the AI image music matching platform, all transaction contracts are completed online, music creators can gain profits, and their creative enthusiasm is constantly stimulated Three steps to help video creators easily complete the soundtrack work It is worth mentioning that NFT Non-fungible token, also known as non-fungible token is currently very popular in the art and cultural market What is the possibility of introducing it into the field of video and music Li Zihui said that the current transaction fees gas fees of Ethereum remain high, and coupled with the conclusions she obtained from attending many gatherings in Los Angeles, the acceptance of NFT is still in the process of brewing However, Aifei Matching is still optimistic about the future of NFT Trend, in the foreseeable future, relevant technologies will still be introduced into the AV Mapping platform to provide more diversified trading methods In order to rapidly expand overseas markets, Li Zihui continues to seek funding from international strategic investors in San Francisco At the same time, due to the appropriate control of the epidemic in Los Angeles, the industry is gradually recovering, and Li Zihui also participates in many offline creative gatherings Aifei Media hopes to become a bridge connecting images and music, introduce well-known user cases in the international market, and let more creators see the power of the platform Aifei Media Ping also frequently reports good news After winning the DSA Digital Advertising Singularity Silver Award and the AWE Female Entrepreneurship Best Potential Award co-organized by the American Institute in Taiwan and META, the one-stop AI video and music matchmaking company founded by Li Zihui The platform AV Mapping also won the Best of the best in the Design Concept of the German Red Dot Award in 2020 We hope to continue to be based on technology and nourished by art Support music creators to create better works Li Zihui, the founder of Aifei Matchping, has won many international awards and is a female entrepreneur with great potential「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」