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【2021 Solutions】 Xinli Information, a practitioner of technology, is committed to quickly implementing AI.

"Hi~ I am Afa. It is my birthday this month. This year I will give you a birthday gift~" This is Cathay World Bank's smart customer service Afa, which has been implemented in the five major subsidiaries of Cathay Financial Holdings, except In addition to a customer satisfaction rate of 94%, it has also brought a new group of young customers to Cathay Financial Holdings. This intelligent robot was jointly developed by Xinli Information. Through AI supervised training and a purely locally developed dual-brain one process, SysTalk . The ai service robot can achieve more powerful language understanding than Google Bert. Xinli Information has created the local SysTalk.ai brand and exported it internationally. It hopes that the proportion of overseas revenue will increase from 15% to 50% in the next five years.

Technology-oriented Xinli Information strengthens the strength of the local AI team

Xinli Information, founded in 2005, is a "technology"-oriented information software service provider that focuses on the research and development of digital financial technology. The highest proportion of customer groups is in the financial industry, accounting for 65%, and the remaining 35% includes Government agencies, high-tech industries, transportation, such as Beijing Municipal Government, Ubike, etc.

Xinli Information continues to develop its own technology. "Five years ago, bank customers needed customer service intelligent robots. After Xinli introduced intelligent robots from the United States, they almost dismantled and reorganized them and re-created independently developed customer service robots." Xinli Information Information general manager Yao Shengfu went on to say that the bank's requirements are very high, and Xinli engineers worked day and night to launch SysTalk.Chat - an intelligent customer service robot solution that uses next-generation NLU technology for semantic analysis and Chatflow (conversation process engine) to provide the most flexibility chat function. At this stage, it has been introduced by Cathay Pacific Group into its five major subsidiaries including banking, life insurance, property and casualty insurance, investment credit and securities. The intelligent customer service "Afa" provides one-stop service and creates a new working model of human-machine collaboration.

Xinli Information outlines an AI solution blueprint for the digital workforce

▲Xinli Information outlines the AI ​​solution blueprint for the digital workforce.

After having successful experience, Yao Shengfu said that as global investment in AI R&D technology teams doubled, Xinli became a The only AI conversational robot on the market equipped with dual NLU algorithms, accelerating the goal of Taiwan's local model to be on par with international standards.

Currently, Xinli Information has 550 employees, including 60 people in the AI ​​team, accounting for one-tenth of the total. Combining the global open source community, Xinli Information uses SysTalk.ai developed by Taiwan's local team to create "eyes (machine vision and facial recognition), ears (speech recognition), mouth (speech synthesis, TPS), brain (natural language) Understand NLU)" 4 major AI models, and through SysTalk.RPA - RPA automated process robots, we hope to create Taiwan's AI digital workforce and provide end-to-end solutions. At the same time, for small and medium-sized enterprises with limited resources, Xinli also provides cloud solutions. Lower the threshold for digital transformation and prepare for the industry to quickly move towards digital transformation after the epidemic.

Xinli Information dual-brain analysis conversational service uses multiple AI technology applications.

▲Xinli Information dual-brain analysis conversational service uses a number of AI technology applications.

There are so many new AI innovations in Taiwan. What are the characteristics of Xinli’s AI solutions? Yao Shengfu said that considering AI as a product line, even if the technical depth is sufficient, it will be difficult to achieve if the integration and implementation capabilities are insufficient. Most of the customers Xinli serves are large enterprises. Customers require technology manufacturers to be able to implement technology customization and help customers highlight their value. In addition, Xinli has always attached great importance to the quality of follow-up services, which is the key to Xinli Information's success. .

However, even though it emphasizes the "technology-based" service spirit, Xinli Information also cooperates with FinTech companies to implement technologies and ideas in actual customer application scenarios, so that Taiwan's FinTech energy can exert a synergistic effect, such as Xinli cooperates with the StockTime cloud innovative service platform to jointly provide more convenient and secure SaaS stock management services, and plans to provide more financial applications on the platform through blockchain technology.

Hard skills + soft power to cultivate a key talent pool for digital transformation

"Digital talents" are an important asset in the software industry. In addition, financial holding groups have established digital finance-related departments, and the war for talents is constantly going on. In order to cultivate local professional talents, Xinli Information has formulated a six-month "IT "Xinxiu Elite Training Plan" provides educational training on technical skills in the first three months; in the second three months, personnel are assigned to various departments to actually participate in projects. Through the instructor's step-by-step guidance, the trainees can quickly implement AI In the project plan, hundreds of professional talents have been trained so far.

After cultivating "hard skills in the first three months and soft skills in the next three months", Yao Shengfu believes that he is not enough to serve as a consultant for industrial digital transformation. It will take another three years or so to be able to serve customers. Make recommendations for transformation. However, the members of the Xinli Information AI department are quite diverse, including journalists and linguistics related people. We hope to provide suggestions on transformation solutions for various industries through participants in different fields.

▲Talent is an important asset. Xinli Information uses hard skills + soft power to cultivate a key talent pool for digital transformation. The picture (middle) is Lin Xiuming, deputy general manager of Xinli Information AI Product Business Division.

Xinli Information wants algorithms to go out of the laboratory and no longer just be words on research reports. Therefore, we actively promote it to enterprises and hope to create algorithm applications in different industries and scenarios, so that the algorithm can take root in enterprises and become a real AI helper. In addition, Xinli is also based on Taiwan's successful experience and promotes it to other overseas markets, including Vietnam, Singapore, Seattle, USA, etc., so that vertical enterprise AI services can be implemented and provided to more countries and enterprises. Yao Shengfu pointed out that it is really necessary for the government to gather all the outstanding software service forces in Taiwan to develop Taiwan's software ecosystem.

In the next five years, the proportion of overseas revenue will increase to 50%, moving towards an international company

With the expansion of operation scale, the company has more than 100 large and small projects in progress at the same time, and the challenges of project quality and cost control are getting bigger and bigger. Through the self-built enterprise resource management system, Yao Shengfu can now understand the cost/progress status of each project in real time through the dashboard lights, and can also control quality and understand customer satisfaction through the audit system.

In terms of human resources management, we also hope to analyze the basic skills of each employee in the future, and establish an AI model talent database through the trajectory of serving customers, so that suitable employees can be matched to different customers. Further enhance customer service satisfaction.

Since 2017, Xinli Information has successively established overseas bases in Singapore and Ho Chi Minh City, Vietnam. The Vietnamese market has achieved outstanding results in 2021. In addition to continuing to cultivate the Southeast Asian market, which has a promising future, it has also simultaneously attempted to enter the European and American market channels. , keep pace with international manufacturers. Xinli Information hopes to use Taiwan's talents and software services to serve more customers in Southeast Asia and around the world. In the next five years, the proportion of revenue from overseas markets will increase from 15% to 50%, becoming an international company.

Yao Shengfu, general manager of Xinli Information
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▲Yao Shengfu, general manager of Xinli Information.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】小柿智檢 以「AOIAI」雙劍合璧,軟加硬體千錘百鍊 打通外觀瑕疵檢測任督二脈
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【解決方案】AI電眼取代人眼 慧演智能運用AI幫製造業做品管
Using AI vision to replace human vision, Claireye Intelligence uses AI to help the manufacturing industry with quality control

In response to customer demand on a wide variety of products in small quantities in the manufacturing industry, there is an urgent need to find AI solutions from the cloud to terminals Claireye Intelligence provides a solution that integrates software and hardware - BailAI image inspection solution to assist traditional manufacturing industries in improving process efficiency and product quality, thereby achieving the initial goal of transformation After the government declared 2017 to be Taiwan's "First Year of AI," AI startups have sprung up in Taiwan Established in 2018, Claireye Intelligence targets smart manufacturing and provides a platform for AI image analysis and process optimization, using the power of deep learning to detect product defects and abnormalities in the assembly process It assists companies in building infrastructure from terminals to the cloud, which enables automated monitoring of factory production to improve process efficiency and quality Focusing on AI image inspection based on its familiarity with the production line quality control process Shirley Liu, founder and CEO of Claireye Intelligence, is a young entrepreneur She entered the manufacturing industry after graduating from college and held a quality control position in the plastic injection process of hard disk parts "She was already on the production line at the time, and is familiar with the production line process of production machinery" She later switched career paths to marketing and planning, and then worked as an AI product manager When the time came, Shirley Liu decided to start a business, focusing on AI image recognition in the manufacturing industry "The difficulty for enterprises is the lack of an AI development team Even if an enterprise has an AI team, development projects will take a lot of time, at least 6-12 months" said Shirley Liu, who is well versed in the market's pain points The problem that needs to be solved by platforms is to provide services that allow traditional manufacturing industries to build their own AI models without needing employees with a programming background, and to remotely assist production lines with troubleshooting and subsequent system maintenance, helping companies save development time and labor costs BailAI image inspection platform usage scenarios Facing the large number of competitors that provide AI image recognition in the market, what are the technical advantages of Claireye Intelligence Shirley Liu said that many companies currently have AOI equipment, but the bottleneck in the application of AOI is that it can only be used for defect inspection in fast production of large quantities, and parameters need to be adjusted after each inspection or production Based on her understanding of the industry, most SMEs are limited by their financial resources due to AOI equipment often costing over NT1 million, but they also want to use automated inspection This is where Claireye Intelligence comes in Shirley Liu went on to say that it is impossible for traditional manufacturing industries to maintain a technical team that includes AI engineers, data engineers, cloud architects, and terminal architects Claireye Intelligence specializes in software and hardware integration Enterprises can use the BailAI image inspection platform to easily solve inspection problems on the production line In other words, customers only need to provide images or samples for Claireye Intelligence to carry out model training, model deployment, and system integration, and they can easily use AI technology to optimize and monitor production line processes Participated in the AI New Talent Selection and achieved a recognition rate of over 90 in assembly behavioral image recognition For example, a certain connector manufacturer only has 1-2 AI engineers in its technical team The main problem that needs to be solved is that most operators are on the production line, while quality control and senior managers are not on site, 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assembly lines achieves an accuracy of over 90 In order to demonstrate the depth of technology, Claireye Intelligence participated in the 2021 AI New Talents Selection of the Industrial Development Bureau, Ministry of Economic Affairs, and provided Lite-On Technology with the "assembly process solution for human behavior recognition in assembly lines" The solution determines effective working hours and ineffective working hours of operators on the production line through cameras and AI image recognition It recognizes hand posture and position through images to determine the operator's assembly behavior, achieving an accuracy of over 90 Shirley Liu added that the assembly process of electronic components is complex, mostly carried out manually, and cannot be replaced by robotic arms Claireye Intelligence used cameras to film the assembly process of operators at Lite-On's assembly station The algorithm is then trained and corrected based on the video, and the final trained model can directly determine whether there are any errors in the assembly process to improve the overall process Project development time is expected to be shortened to 1 month by using the BailAI image inspection platform Since its establishment more than three years ago, Claireye Intelligence has accumulated a considerable amount of project experience and hopes to commercialize the project experience Shirley Liu pointed out that the trial version of BailAI image inspection will be completed this year 2022 Customers can choose industrial cameras or video cameras based on the detail of the object being inspected It can even use X-rays to capture images, and then the images are automatically marked by the platform Claireye Intelligence will provide customers with AI application models suitable for the field Inferences can also be made in the cloud or terminals for launch in the manufacturing industry The metals industry, metal casings of industrial computers, connectors, electronic peripherals, and mechanical parts can all use the platform for defect detection and object identification Claireye Intelligence will continue to improve its technical capabilities, accumulate customer experience to complete commercialization, and also accelerate the implementation of AI inspection applications In the mid-term, it will build terminal and cloud infrastructure and shorten the development time of enterprise AI projects from 6-12 months to 1 month, reducing usage time and lowering the threshold for enterprises The long-term goal is to target the Southeast Asian market where Taiwanese businesses are gathered, expand software and hardware integrated AI solutions to overseas markets, and expand the scale of operations