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【2020 Solutions】 'Knowledge Graphs' create health education angels, answering all questions faced during pregnancy

Artificial Intelligence (AI) is evolving rapidly. Traditional scripted response smart customer services are no longer sufficient. Emerging from this is the use of Knowledge Graphs in smart assistants. Through knowledge graphs, these smart assistants can provide exhaustive, tailored customer service, helping consumers efficiently and effortlessly find their desired products. The most common AI applications in daily life are smart customer services or smart assistants. For smart customer services, the aim is mainly to address customer inquiries, but they often face the issue of providing too generic and rigid responses, lacking flexibility.

Utilizing knowledge graphs to establish smart assistants

To develop a smooth-questioning smart assistant, it's crucial to optimize technologies such as natural language processing, semantic analysis engines, multi-turn dialogues, context awareness, emotion recognition, and personalization. Supported by the Economic Ministry's Technology Department, the Institute for Information Industry’s Service Innovation Research Institute has developed tools for domain knowledge construction and management. These tools assist in transforming corporate websites, databases, and documents into corporate knowledge graphs using AI recognition models. When used in smart customer service, if the customer query is vague, it can proactively ask follow-up questions based on the knowledge graph and provide precise answers through multiple dialogue rounds, saving on professional labor costs and response time, and delivering better consumer service experiences. Chen Bing-Yi, head of the Institute, points out that simple smart assistants operate by connecting to fixed APIs and responding based on predefined data formats, which is straightforward for queries like tracking shipments through Line or Facebook Messenger. However, for more flexible customer issues such as cancer insurance clauses, credit card application terms, or legal advice, more complex technologies are required. Technically, AI must convert unstructured data from documents, websites, or even social media into patterns that computers can understand, i.e., establishing corporate knowledge graphs. In simple terms, knowledge graphs are primarily built by extracting all significant texts and marking the relationships between them, automatically creating relational graphs among all individuals, events, and objects. For example, the computer can extract and determine the relation between Nantou and Oolong Tea as 'Origin' from social data, and link 50 Lan's products to Oolong Tea as 'Product'. Once a consumer wishes to know 'Where does 50 Lan’s Oolong tea come from?', the system can infer using the knowledge graph and provide 'Nantou' as the response, making customer service smarter and more professional. Additionally, smart assistants no longer passively receive queries; they can actively notify and remind consumers, for instance, notifying pregnant women of important prenatal tests they need to undergo through Line and Facebook Messenger, ensuring no tests are missed and enhancing safety. The smart assistants developed by the Institute are being progressively applied across retail, finance, and medical sectors including applications such as querying credit card benefits, product specifications, and medical education advice, with several companies already having successfully implemented these practices. Plans are in place to integrate external social data or open up knowledge graphs for future development, continuing to collaborate with partners to advance the application of knowledge graphs in various new forms of AI services.

Applications of Knowledge Graphs: Health Education Angel Chatbot

New mothers often face a multitude of questions during pregnancy, such as morning sickness, diet, fetal health, and prenatal check-up considerations, affecting their sleep, personal health, and potentially impacting fetal health. The Service Innovation Research Institute, in collaboration with Hua Xin Health Technology, uses AI technology to process health education manuals from the Ministry of Health and Welfare and community discussion articles. This initiative aims to build a Health Education Angel using natural language processing and knowledge graph technologies specifically for addressing various issues encountered during pregnancy.

The institute and Hua Xin Health Technology have collaborated to develop the Health Education Angel chatbot to answer various questions during pregnancy.

▲ The institute and Hua Xin Health Technology have collaborated to develop the Health Education Angel chatbot to answer various questions during pregnancy.

If there are questions related to prenatal examinations, they can be inquired through 'Prenatal Examination ABC', where the system will provide information about whether certain prenatal tests are chargeable and the diseases they can screen for. If there are concerns regarding dietary and health status during pregnancy, 'Pregnancy Encyclopedia' can be utilized. By posing questions in natural language, the system will offer the most relevant expert answers. Additionally, information about valuable pregnancy resources and welfare assistance is available for pregnant mothers to consult.

The Health Education Angel can pose questions in natural language, and the system will provide the most relevant expert responses.

▲ The Health Education Angel can pose questions in natural language, and the system will provide the most relevant expert responses.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】滴水不漏的智慧工安巡檢 鑫蘊林科Linker Vision的影像分析AI平台 創造巡檢時間從100分鐘降至3秒新紀錄
Watertight smart industrial safety inspection Linker Vision’s image analysis AI platform sets a new record of inspection time reduced from 100 minutes to 3 seconds

With the rise of smart manufacturing, there is a demand for industrial safety inspections in high-risk industries such as chemical, energy, and electrical industries Take pipeline inspection in the chemical industry as an example It relies heavily on manual regular inspection and monitoring, and lacks intelligent monitoring by a professional AI team This is not only time-consuming and labor-intensive, but may also cause accidental risks to employees in various industrial safety environments The image analysis AI platform developed by Xinyun Linke not only improves employee personal safety and reduces risk factors, but also significantly reduces the time for human visual inspection of pipeline abnormalities from an average of 100 minutes to 3 seconds Paul Shieh, founder and chairman of Linker Vision Co, Ltd Linker Vision, said, "The overall technological development and progress in the United States comes from entrepreneurship Linker Vision's original intention to start a business in Taiwan has been I hope that through my past experience in entrepreneurship in the United States, I can introduce the American entrepreneurial spirit and culture to Taiwan's budding entrepreneurial fertile ground and truly implement it "American entrepreneurial culture encourages employees to value ownership and emphasizes that employees regard themselves as owners of the company Be a part of the company, with a work attitude and spirit that would be better than mine The company's achievements are your own achievements, breaking the original employer-employee relationship The company will reward outstanding employees with stocks, share the glory together, and establish a partnership with employees Partnership On the other hand, Taiwan still has room for efforts in entrepreneurial culture and management, and it retains the traditional thinking of employers and employees It is expected that Xinyun Linke's establishment of American entrepreneurial culture and values in Taiwan will serve as a starting point to drive more domestic new companies to follow suit, and then Only by upgrading the business constitution of new software AI entrepreneurs can they break out of the cocoon and go global Facing the market, most international players focus on developing AI models and algorithms They are less willing to invest in data-centered Data-Centric AI services They think that processing large amounts of 2D or 3D data is quite time-consuming It’s also energy-consuming Seeing the gap in AI technology and encouraged by Microsoft, Xinyunlinke decided to fully invest in Data-Centric's AI technology layout and deep roots many years ago, and specialize in technical energy in data processing, filtering and accuracy Therefore, Become an important partnership with Microsoft for AI technology supply In addition, due to the gap in industrial demand, domestic large factories, whose strength is chemical manufacturing, still rely heavily on manpower for inspection of pipelines in the factory, 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technology of automated machine learning can help clients customize automatic AI model training or repeated training when the factory environment changes, providing more accurate AI models and allowing customers to operate autonomously Through the above-mentioned key features and advantages of the automated AI technology provided by Xinyunlinke, we believe that it can definitely meet the needs of customers for an automated end-to-end AI independent learning platform, and at the same time, it can significantly save customers the cost of AI team establishment In terms of technological competitiveness, in addition to providing the chemical industry with AI image analysis applications in smart industrial safety, Xie Yuanbao said that Xinyunlinke can also extend the process application of automatic annotation and automated machine learning to different industrial landing services, such as Various fields such as self-driving cars, smart warehousing self-propelled robots and self-driving 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pipeline location is difficult to visually observe, which may cause Employees are exposed to accidental risks in various work safety environments In order to reduce the pain points of industrial safety inspections in the chemical industry, Xinyunlinke assists well-known domestic chemical industry players by using an automated image analysis AI platform, combined with customized virtual electronic fences, and using in-plant cameras to configure AI pipeline leakage modules , the AI automatic inspection method can effectively reduce the abnormal detection time to less than 3 seconds In addition, cameras deployed in the factory can automatically record inspection schedules to achieve full-time monitoring, allowing customers to instantly discover and fully control pipelines, minimizing risks In addition, the automated image analysis AI platform can help customers apply fire warnings in factories It is conservatively estimated that the return on investment can be less than 9 months to pay 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learning, data science, front-end and back-end and other professional team combinations to make the platform operate successfully Xie Yuanbao said that he believes that only through the automatic learning of the visual analysis AI platform, automatic fast and accurate data processing capabilities, and providing customers with complete AI solution services in the cloud, cloud ground Hybrid to pure ground, can we truly Convince customers and stand out from the competition Looking to the future, Xie Yuanbao hopes that Xinyunlin Technology can build an image analysis AI platform for Mobility as a Service to automatically learn in various fields such as self-driving cars, smart warehousing robots, and unmanned buses in smart cities At the same time, I am also grateful to the support of the Industrial Bureau of the Ministry of Economic Affairs for the smooth landing of Xinyunlin Technology in Taiwan and the opportunity to recruit talents from all walks of life to work together In the short-term layout, the company will actively cooperate with domestic players such as Hon Hai and TSMC to implement image analysis AI technology in fields such as self-driving cars, smart industrial safety, and smart warehousing robots In the medium to long term, Xinyunlinke will target the United States, Europe, Japan and other countries as its global market layout, establish investment and cooperation partnerships with major international companies such as Microsoft, and replicate its successful experience and promote it internationally Xinyunlinke official website Xie Yuanbao, founder and chairman of Xinyunlinke 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】AI智慧眼鏡 雄欣科技鎖定智慧照護市場 讓老者住得安心安全
AI + Smart Glasses: Hsiung-Hsin Technology Targets Smart Care Market, Ensuring Safety and Security for the Elderly

In the small care room, Mr Wang, who is over eighty, is coughing intensely The nurse gently uses a suction device to help him, hoping to make him more comfortable Meanwhile, a sharp-eyed family member notices that the nurse is wearing smart glasses At the other end, the doctor organizes medical records while simultaneously monitoring Mr Wang's condition on a screen With the advent of precision care, it will soon be a blessing for the care market for doctors to remotely monitor crucial physiological information of the cared-for in real time In fact, Hsiung-Hsin Technology, established in 2020, uses smart glasses combined with AI algorithms to launch smart care services as an AI startup Through AI multiple sensors to achieve effective smart care In 2021, Hsiung-Hsin Technology participated in the Ministry of Economic Affairs Industrial Bureau AI Emerging Selection event, cooperating with smart glasses leader Jozhen Technology Jozhen provided millimeter-wave radar and smart glasses, combined with Hsiung-Hsin Technology's AI algorithms, to launch 'AI Care Recognition Service System' and a life-saving 'Fall Prevention System' The 'AI Care Recognition Service System' uses radar millimeter waves and Time-of-Flight ToF among various sensor technologies combined with point cloud and mmWave deep learning analysis in AI algorithms While protecting personal privacy, it can detect patients' physiological data upon hospital admission as well as detect falls and bed exits during bed care The 'life-saving fall prevention system', on the other hand, utilizes artificial intelligence and 3D technology, combined with radar sensing devices, while protecting personal data through 'de-identification' technology, detecting falls in real-time in the environment Building the AI Care Recognition Service System, Hsiung-Hsin Technology is aiming at the smart care market Lee Jia-Hsin, founder and chairman of Hsiung-Hsin Technology, who has worked for IBM Taiwan for 14 years, states that after placing millimeter-wave radar in the medical test field, combined with AI algorithms, they can obtain physiological signals such as the patient's breath and heartbeat Moreover, when paired with Jozhen's smart glasses, during a doctor's consultation, the physician can immediately see the patient's heartbeat and breathing data through the glasses, enhancing efficiency Additionally, Jozhen has also developed a management platform where physicians and nursing staff can view the patient's physiological data at a glance After integrating the 'AI Care Recognition Service System' and 'Life-Saving Fall Prevention System', they were launched and commercialized in June 2021, and officially introduced into Kaohsiung Municipal Triumph Hospital by the end of November last year It not only helps medical staff understand the residents' physiological conditions, monitoring elders' physiological data continuously, but also reduces the burden on medical institutions while preventing accidents and enabling quick action in emergencies to provide optimal medical care Aside from medical institutions, another major target customer group for Hsiung-Hsin Technology's products are long-term care institutions, with ongoing product implementation plans in Tainan and Eastern Taiwan On-demand lightweight design, easy to use and reasonably priced Lee Jia-Hsin mentions that the company's productsservices are developed in-house, designed to be lightweight Depending on the needs of the institution where they are implemented, they may choose between CPU computing or edge computing for flexible configuration, which is very convenient and also comparatively cost-effective In the future, through Jozhen smart glasses, diagnoses can be made more immediately and quickly The method allows nursing or care staff to wear smart glasses when visiting patients or residents The images seen by the nursing staff's eyes are transmitted in real-time to the backend, allowing doctors to make immediate diagnoses based on real-time images and take appropriate care measures, effectively assessing the patient's condition on time Hsiung-Hsin Technology's smart care services have been listed on the Startup Common Supply Contract Platform Last year, Hsiung-Hsin Technology's productsservices were also listed on the Ministry of Economic Affairs, Small and Medium Enterprise Administration's Startup Common Supply Contract Procurement Platform, available for government agencies, public medical institutions, and long-term care facilities to purchase for lease In the future, they hope to expand to private medical institutions and care centers, enabling more care facilities to utilize technology for transformation and reducing the talent shortage in the care market Furthermore, with more than 300,000 elderly people living alone in Taiwan, Lee Jia-Hsin believes that as the aging society approaches, the health and safety issues of solitary elderly individuals are increasingly receiving attention If technological care medical solutions can be incorporated into the subsidy scope for assistive devices, it can also help reduce the burden on local government institutions for solitary elderly care, effectively lowering societal costs Extended application Smart campuses enhance management safety and efficiency Lee Jia-Hsin points out that the company's core values are making life safer and improving living quality The company has developed its own software and hardware solutions for big data, artificial intelligence, and the Internet of Things Using a hybrid cloud development approach, it addresses various types of medical care pain points, enhances medical management efficiency, and improves residents' safety, thus significantly enhancing overall services by medical institutions Hsiung-Hsin Technology's partners include SI businesses, medical care institutions, large chain restaurants, and major venues In the future, there are plans to develop into an AI SaaS company, extending services to Japan, Southeast Asia, and other overseas markets Additionally, Lee Jia-Hsin, who teaches at Tunghai University in Taichung, is also actively promoting the smart campus initiative Currently, Hsiung-Hsin Technology has established a 'smart campus' at Tunghai University, utilizing up to 700 cameras throughout the campus to build a miniature AI SaaS platform for monitoring This not only allows for mask, human traffic, restricted area, and license plate recognition within the campus but also enables automatic records of the campus's flora and fauna, greatly aiding in the efficiency of campus safety management As the population gradually ages, home care becomes a universal challenge With a low doctor-to-patient ratio, both inside and outside hospitals, including extended to care institutions, medical professionals face a scarcity of manpower Using AI technology to assist the elderly care market presents itself as the best solution Besides smart elderly care and smart campuses, Hsiung-Hsin Technology also applies its image recognition technology in places like factory safety and parking lot license plate recognition, and future applications will continue to expand boundlessly Hsiung-Hsin Technology's founder and chairman, Lee Jia-Hsin「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】洞悉消費者行為 智能演譯運用AI協助餐飲業順利轉型
Insight into consumer behavior and intelligent interpretation using AI to assist the catering industry with smooth transformation

In May 2021, due to the local COVID-19 outbreak, a ban on internal use was adopted, making the catering industry feel like it has entered a cold winter, with business bleak and operations facing difficulties However, there are also catering companies that have turned the crisis into an opportunity and actively carried out digital transformation, introducing online ordering and delivery platform systems, establishing customer membership systems, etc, to effectively reduce inventory and increase sales Intelligent Interpretation, a new start-up company established just one year ago, acts as a transformation consultant for the catering and retail industry, collecting, connecting and analyzing consumer behavior data to provide the best solutions for the cateringretail industry Li Qihan, the founder of Intelligent Interpretation, is good at online marketing and website construction As AI technology continues to evolve, he graduated from the Northern Phase II Manager Class of Taiwan Artificial Intelligence School AIA and was impressed by the large number of website sales Data and marketing analysis data can help companies improve their competitiveness and reduce operating costs Therefore, we established an intelligent interpretation company with Taiwan Artificial Intelligence School alumni, hoping to use member information to start collecting more first-party data to help customers build customer vision Analyze the data and identify relevant sales opportunities Targeting the catering and retail industries, intelligent interpretation helps stores use AI to transform "There are many small and medium-sized restaurants in Taiwan We hope to help these small and medium-sized restaurants use simple cloud services and social tools, such as Line, to start collecting and establishing member information systems and collect relevant information Consumption data is used to establish behavioral models of different consumers" Li Qihan went on to say that the catering and retail industries will be targeted at the initial stage, and different consumption behavior analyzes will be used to help stores further increase the frequency of customers visiting the store and the frequency of dining or purchasing, and reduce the use of ingredients Preparation costs The main features of the AI service of intelligent interpretation Affected by the ongoing epidemic, which has severely impacted the performance of physical stores, intelligent interpretation also assists physical stores in establishing e-commerce websites or shopping malls, combining physical and virtual consumption data to provide 360-degree OMO consumers Analysis, and can send marketing messages to different consumers, reducing the large-scale and indiscriminate casting of traditional marketing methods that cause customers to blacklist merchants or block lines, and also increase consumers' willingness to click and purchase Will Li Qihan pointed out that the AI service of intelligent interpretation has the following characteristics 1 Use LINE combined with membership system 2 Use QR Code to replace membership card 3 Provide LINE online orderingreservation 4 Use AI to analyze consumers’ personal preferences 5 Send coupons based on consumer behavior and preferences Using Line ordering information, you can understand consumer behavior such as consumer type, taste, time period, ordering frequency, etc, find consumers of the same group, and conduct summary analysis, which is important for one-to-one customized marketing Reference Li Qihan emphasized that the cost of digital marketing at this stage is very high If there is no classification and grouping after acquiring customers, preferential information will be distributed randomly and easily blocked by consumers The conversion rate will become lower and lower, and the marketing budget invested previously will be in vain AI combines the advantages of MarTech to provide exclusive customized services Although Intelligent Interpretation is a new startup that has been established for nearly a year, in terms of the company's future development strategy, Li Qihan hopes to use MarTech combined with the advantages of AI to first assist the catering and retail industries that are currently most in need of digital transformation Quickly enter the first stage of digital transformation, establish member information and collect consumer data, and then assist these companies to enter the second stage of digital transformation, analyze and use these consumer data, and provide exclusive customized services Li Qihan said that Taiwan’s MarTech market still has considerable room for development Most companies think that advertising on the Internet is the so-called MarTech, or that combining website data with advertising conversion rates and looking at the GA report Google Analytics every day is the so-called MarTech However, he believes that the above situation is only It stops at the collection and analysis of marketing data and is not integrated into the corporate sales and management levels In fact, after the data is collected, it still needs to be integrated, analyzed, and applied according to individual business scenarios This is the real MarTech application method Li Qihan, founder of Intelligent Interpretation, shared his smart retail experience at the AIGO forum As for most companies that believe that as long as they have data, AI algorithm analysis can solve all problems, Li Qihan suggested that companies should have a correct concept of data First, it does not have to be big data AI algorithms can also work with small data Great effect 2 Data is accumulated year by year To collect information, you need to understand the purpose and needs After collecting data, you need to find out its correlation That is to say, first define the use situation and the problem you want to solve, collect data, Only by analyzing data and using machine learning to identify undiscovered sales opportunities can we start to provide marketing application suggestions "The key to the success of using technology for digital transformation lies not in technical issues, but in concepts AI is not a magic pill that will take effect after taking it AI is more like a health food and must be taken continuously to help adjust the corporate body" This is Li Qihan realization He also mentioned that there is an 8020 rule in customer management How to define the 20 customer group What is the definition of VIP customer What issues does the company want to analyze What data should be disassembled It is necessary to peel off the cocoons layer by layer and clarify the above issues one by one This is the "basic project of the sewer" If the foundation is stable, there will be no problem in building a few more floors on top The Industrial Bureau of the Ministry of Economic Affairs’ AI problem-solving competition creates a win-win situation for enterprises and innovations Intelligent Interpretation has assisted the internationally renowned catering chain Din Tai Fung to participate in the AIGO "Problem Solving" competition of the Industrial Bureau of the Ministry of Economic Affairs It understands that almost all catering industries have problems with how much to prepare Many times, when there are too many guests, there is insufficient preparation There are fewer customers, resulting in a waste of ingredients Therefore, it is very important for restaurants to predict the number of customers every day Intelligent interpretation suggestions can be based on weather, store location, and special holidays such as Valentine's Day, Mother's Day, etc through AI , special time parents’ birthday, wedding anniversary and other data correlation analysis, the estimated number of guests is expected to increase the accuracy by more than 80, effectively using AI to solve the problems of catering operators Restaurant Consumer Service Flow Chart Li Qihan pointed out that "industry problem solving, new innovation problem solving" can help enterprises and AI startups find common goals, and also solve the dilemma of new startups not getting usable data, and provide identification through matchmaking on the enterprise side Based on the data, AI startups can put algorithms into practical application, and enterprises can also get solutions for digital transformation, creating a win-win situation After the epidemic, digital transformation is related to the life and death of enterprises How should the cateringretail industry choose AI companies and introduce them Li Qihan, who currently serves as an AIGO smart retail coach for the Industrial Bureau of the Ministry of Economic Affairs and a number of AI consultants, said frankly that if data analysis does not have a certain degree of understanding of AI and practical implementation experience, there may be a high chance of failure in project execution In the retail industry, when it comes to choosing an AI project company, it is best to choose a company that has actually introduced AI projects or has experience in operating e-commerce The recommended principles and steps for introducing AI into the cateringretail industry are If the problem the company asks is too big, it needs to continue to dismantle it Because different problems naturally require different ways of collecting data, with the help of consultants step by step After dismantling, use the data collected according to the usage situation to analyze, and you will naturally get the answer to the problem you want to solve After you find a certain accuracy, you can then use transfer learning to solve similar problems one by one Looking to the future, Intelligent Interpretation hopes to become the number one AI company in Taiwan in the catering and retail industries, using simple and practical methods to help the catering and retail industries implement AI and improve the competitiveness of Taiwan's industry「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」