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【2020 Solutions】 'Knowledge Graphs' create health education angels, answering all questions faced during pregnancy

Artificial Intelligence (AI) is evolving rapidly. Traditional scripted response smart customer services are no longer sufficient. Emerging from this is the use of Knowledge Graphs in smart assistants. Through knowledge graphs, these smart assistants can provide exhaustive, tailored customer service, helping consumers efficiently and effortlessly find their desired products. The most common AI applications in daily life are smart customer services or smart assistants. For smart customer services, the aim is mainly to address customer inquiries, but they often face the issue of providing too generic and rigid responses, lacking flexibility.

Utilizing knowledge graphs to establish smart assistants

To develop a smooth-questioning smart assistant, it's crucial to optimize technologies such as natural language processing, semantic analysis engines, multi-turn dialogues, context awareness, emotion recognition, and personalization. Supported by the Economic Ministry's Technology Department, the Institute for Information Industry’s Service Innovation Research Institute has developed tools for domain knowledge construction and management. These tools assist in transforming corporate websites, databases, and documents into corporate knowledge graphs using AI recognition models. When used in smart customer service, if the customer query is vague, it can proactively ask follow-up questions based on the knowledge graph and provide precise answers through multiple dialogue rounds, saving on professional labor costs and response time, and delivering better consumer service experiences. Chen Bing-Yi, head of the Institute, points out that simple smart assistants operate by connecting to fixed APIs and responding based on predefined data formats, which is straightforward for queries like tracking shipments through Line or Facebook Messenger. However, for more flexible customer issues such as cancer insurance clauses, credit card application terms, or legal advice, more complex technologies are required. Technically, AI must convert unstructured data from documents, websites, or even social media into patterns that computers can understand, i.e., establishing corporate knowledge graphs. In simple terms, knowledge graphs are primarily built by extracting all significant texts and marking the relationships between them, automatically creating relational graphs among all individuals, events, and objects. For example, the computer can extract and determine the relation between Nantou and Oolong Tea as 'Origin' from social data, and link 50 Lan's products to Oolong Tea as 'Product'. Once a consumer wishes to know 'Where does 50 Lan’s Oolong tea come from?', the system can infer using the knowledge graph and provide 'Nantou' as the response, making customer service smarter and more professional. Additionally, smart assistants no longer passively receive queries; they can actively notify and remind consumers, for instance, notifying pregnant women of important prenatal tests they need to undergo through Line and Facebook Messenger, ensuring no tests are missed and enhancing safety. The smart assistants developed by the Institute are being progressively applied across retail, finance, and medical sectors including applications such as querying credit card benefits, product specifications, and medical education advice, with several companies already having successfully implemented these practices. Plans are in place to integrate external social data or open up knowledge graphs for future development, continuing to collaborate with partners to advance the application of knowledge graphs in various new forms of AI services.

Applications of Knowledge Graphs: Health Education Angel Chatbot

New mothers often face a multitude of questions during pregnancy, such as morning sickness, diet, fetal health, and prenatal check-up considerations, affecting their sleep, personal health, and potentially impacting fetal health. The Service Innovation Research Institute, in collaboration with Hua Xin Health Technology, uses AI technology to process health education manuals from the Ministry of Health and Welfare and community discussion articles. This initiative aims to build a Health Education Angel using natural language processing and knowledge graph technologies specifically for addressing various issues encountered during pregnancy.

The institute and Hua Xin Health Technology have collaborated to develop the Health Education Angel chatbot to answer various questions during pregnancy.

▲ The institute and Hua Xin Health Technology have collaborated to develop the Health Education Angel chatbot to answer various questions during pregnancy.

If there are questions related to prenatal examinations, they can be inquired through 'Prenatal Examination ABC', where the system will provide information about whether certain prenatal tests are chargeable and the diseases they can screen for. If there are concerns regarding dietary and health status during pregnancy, 'Pregnancy Encyclopedia' can be utilized. By posing questions in natural language, the system will offer the most relevant expert answers. Additionally, information about valuable pregnancy resources and welfare assistance is available for pregnant mothers to consult.

The Health Education Angel can pose questions in natural language, and the system will provide the most relevant expert responses.

▲ The Health Education Angel can pose questions in natural language, and the system will provide the most relevant expert responses.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決案例】神經元科技 動鑑觀顫 以眼為始 最佳智慧醫療輔助者
Neuron Technology, moving and observing, starting with the eyes, the best smart medical assistant

Looking around the world and in Taiwan, the number of patients suffering from vertigo is increasing year by year When faced with vertigo testing, most people will choose to have it diagnosed by a doctor or hospitalized with neuromedical imaging tools such as MRI or CT for interpretation However, this may lead to misdiagnosis of vertigo, overdiagnosis of patients, waste of medical resources, etc, and cannot be effectively traced back The actual condition of the patient's dizziness In order to solve the long-term clinical pain point of vertigo, Neurobit has developed a smart wearable medical device - NeuroSpeed smart glasses and an AI assistance system It provides an AI smart solution for rapid screening of vertigo, assisting doctors in quickly screening more than 80 of brain diseases Efficient detection power with accuracy and sensitivity of over 90 Neuron Technology was founded in 2016 The co-founders include Yang Juncheng, Chen Weicheng, Huang Jinxun and Wang Jingfu The four of them were studying at the National Taiwan University Medical Engineering Institute and the Creative Entrepreneurship Program to jointly offer the "Biomedical Innovation and Commercialization" course Next, let’s embark on the entrepreneurial journey together The core team members of Neuron Technology are mainly composed of cross-field experts in medical engineering, information technology, neurology, patents, business, etc The common entrepreneurial concept is to continuously explore and explore unsolved pain points in medical clinical practice Seeing that patients were suffering from vertigo, Neuron Technology invented and independently developed an efficient and practical wearable smart medical device, NeuroSpeed Smart Glasses, which combines hardware AI-assisted decision-making system software to provide an AI smart solution for rapid dizziness screening Neuron Technology CEO Yang Juncheng said that the proportion of people in Taiwan and the world who suffer from vertigo is very high In Taiwan, as many as 3 of the people about 700,000 suffer from vertigo, while in the United States, about 1,000 people suffer from vertigo Tens of thousands of people go to see a doctor due to vertigo From the data, it can be seen that the vertigo medical care market is quite huge Regarding rapid screening for vertigo diagnosis in the clinic, current rapid screening tools in hospitals mainly use neurological examinations, and most of them are processed through questionnaire-type scales The diagnosis will rely too much on the patient's chief complaint and the doctor's experience judgment, and lacks quantitative indicators, resulting in Misdiagnosis of vertigo and loss of golden treatment time For patients with vertigo who are admitted to the emergency department, medical diagnosis in the past relied heavily on neuromedical imaging tools such as computed tomography CT or magnetic resonance imaging MRI After observation, it was found that the equipment was insufficient In the United States, the number of patients admitted to the emergency department Less than 3 of the population can receive immediate MRI diagnosis, and less than 50 can receive CT diagnosis However, excessive use of CT or MRI diagnosis may lead to overdiagnosis and treatment of patients, and even waste of medical resources In order to help vertigo patients accurately and efficiently screen and triage and reduce over-diagnosis in clinics and emergency rooms, NeuroSpeed Smart Glasses, a wearable smart medical device developed by Neuron Technology, is believed to have a great impact on the overall application of medical resources and patient diagnosis and treatment It is very helpful Yang Juncheng said that if it is not necessary to use MRI to track the diagnosis, this device can be used as a rapid screening test before the existing MRI neuroimaging tools and after the patient is admitted to the hospital, reducing over-diagnosis of patients NeuroSpeed's examination method is to quickly screen for nystagmus to identify patients with potential brain diseases The examination method of this technology is to observe the trembling state of the eyes and a series of eye movements when the subject is staring at a stationary object, so as to judge Brain risks for appropriate diagnosis and treatment NeuroSPeed smart glasses can crack brain and eye diseases, clinical trial sensitivity reaches 90 With the active research and development of Neuron Technology, two generations of NeuroSpeed smart glasses have been successfully launched The first generation NeuroSpeed mainly provides doctors with real-time observation of high-quality eye images and eye movement response-related examination data reference, and does not provide auxiliary diagnosis services The second generation of NeuroSpeed allows physicians to record, track, store and view relevant eye movement analysis and pupil area identification, thereby effectively diagnosing diseases of the central, meridian and peripheral nervous systems Because the second-generation NeuroSpeed product has the function of assisting doctors in analysis and diagnosis, it has been classified as a Class II medical device in the United States and must be certified by the US FDA before it can be sold externally At this stage, this product has completed pre-submission and will be submitted for review after the biocompatibility test is completed It is expected that the second generation NeuroSpeed will successfully obtain US FDA certification next year In terms of actual verification fields, NeuroSpeed has currently cooperated with New Taipei Shuanghe Hospital and Taichung Tzu Chi Hospital for clinical verification Its clinical results have confirmed the classification judgment of central nervous system diseases such as stroke and other vestibular system diseases With the addition of NeuroSpeed Smart glasses are designed to be lightweight and easy to carry, detect quickly and easily, and have the functional characteristics of automatic interpretation They can effectively assist doctors in quickly screening for potential brain disease risks in patients with vertigo Field verification with foreign medical centers mainly involves vertigo patients admitted to the emergency department Physicians can use NeuroSpeed smart devices to interpret the phenomenon of stroke diagnosis Currently, the accuracy of clinical trials in the above-mentioned cooperative hospitals reaches 80 and the sensitivity reaches 90 Neuron Technology develops smart wearable medical device NeuroSpeed smart glasses In addition to becoming the best smart medical assistant for doctors to quickly screen brain disease risks in the clinic and emergency department, NeuroSpeed smart glasses also assist doctors in the detection and assessment of strabismus risk They are jointly developed with the Tri-Service General Hospital through neuron technology The "Portable Strabismus and Abnormal Eye Movement Diagnosis System" is implemented in the Tri-Service General Hospital, providing doctors with a complete preoperative assessment of strabismus and postoperative tracking basis This excellent RD technology achievement was recognized by the 17th National Innovation Award-Clinical Innovation Award in 2020 We know that many diseases can cause congenital or acquired eye movement abnormalities, and even cause symptoms of strabismus or nystagmus Among them, as for strabismus, according to expert physician consultation surveys, the global prevalence of strabismus among school-age children is 2 5, while the prevalence of strabismus among school-age children in Taiwan is about 1 to 4 Yang Juncheng said that clinical diagnosis of the symptoms of these diseases is mainly divided into two categories deviation measurement of eye position and eye movement test It has been observed that there is currently a lack of objective quantitative methods for diagnosing eyeball position deviation, and eyeball deviation measuring instruments are used to check subjectively For Neuron Technology, the current NeuroSpeed instrument and strabismus and abnormal eye movement diagnosis system software can integrate objective and clear eyeball images, eye muscle function and eye deviation angle data as a rapid test that meets clinical diagnostic criteria Service, the data of these tests can be used as the basis for doctors’ complete preoperative assessment and postoperative tracking of strabismus Therefore, this system can provide objective and effective quantitative analysis, which can greatly reduce the medical risks of patients during surgery In terms of business model, Neuron Technology mainly cooperates with hospitals to sell research-based products It is believed that the company expects to have significant revenue performance after passing the FDA next year At present, Neuron Technology will use the country's first wearable smart medical device NeuroSpeed smart glasses and AI assistance system to provide software and hardware integrated solutions to assist doctors in quickly screening brain diseases and eye diseases, extending patients' golden treatment time and reducing social risks health care costs to create a triple win NeuroSpeed smart glasses assist doctors in quickly screening brain and eye diseases Looking at the world, the pioneer of smart medical equipment, a new paradigm of biomedical software and hardware system integration In the early days of Neuron Technology’s entrepreneurship, technology research and development and business expansion faced many challenges Yang Juncheng expressed his sentiments that since the NeuroSpeed product is the first medical smart glasses developed in China, both in terms of obtaining hardware raw materials and developing technical specifications, The challenges associated with building and integrating related systems are higher than those for consumer electronics Additionally, bringing together cross-disciplinary talent and integrating it into a core team is also an entrepreneurial challenge In terms of business development, although the company has accumulated clinical verification results and published related outputs, the establishment of market channels still requires continuous efforts to expand It is hoped that it can continue to rely on the assistance of legal persons such as the Capital Strategy Council to actively create more diversified market channels and connect potential Cooperating manufacturers In order to accelerate international expansion and market operation exchanges, the company will conduct a new round of fundraising planning at this stage to meet development Since its establishment, Neuron Technology has taken long-term development and stable profits as its operating goals Yang Juncheng said that in addition to focusing on existing professional fields, we also develop and apply value-added products through the company's software development and software development The accumulated RD energy of hard integration is expanded to other medical disciplines and fields Yang Juncheng hopes that Neuron Technology can become a pioneer in smart medical equipment, with research and development oriented to meet the needs of users and patients, and also hopes to become a model for the integration of biomedical software and hardware systems For the medium and long-term layout, the company will promote industry-university exchanges and cultivate biomedical talents integrate upstream and downstream industry resources to create smart medical solutions and platforms and actively explore foreign sales markets such as the United States and Europe as a basis for sustainable development of the company Vision 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】客廳化身為健身房 Uniigym矢志成為健身界的Netflix
Living Room as a Gym: Uniigym Aims to be the Netflix of Fitness

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courses offer consumers a convenient, economical way to exercise anytime, anywhere It eliminates the need for purchasing fitness equipment or spending on expensive courses, as users can enjoy personal guidance from an AI coach directly through their smartphones, enhancing their willingness and frequency of exercise, playing an essential role in promoting a healthier lifestyle for all Uniigym provides a combination of online and offline AI cloud-based interactive sensor technology services, matched with home settings and various types of exercise spaces, to offer consumers an entry-level threshold to enjoy professional and entertaining fitness experiences anytime, anywhere This innovative business model has attracted investments from renowned Taiwanese listed companies such as, Nan Yih Textile and Taishin International Bank, and also partnerships with notable international sports enterprises like Decathlon Besides deep-rooting in the Taiwanese market, Uniigym is also actively expanding 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【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

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