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【2020 Solutions】 Changing Your Perception of Chatbots: Engaging in Meaningful Conversations

The influence of Artificial Intelligence (AI) on human life is growing daily, whether for businesses, factories, or individuals, everyone is starting to long for a more convenient lifestyle through technology. Whether it's the virtual characters in movies or figments of our imagination, they reflect our desires for a futuristic world; an entity that can instantly respond to all your needs and handle everything meticulously for you. Consequently, Apple brought us 'Siri', Amazon presented 'Alexa', and various tech giants have followed with their intelligent assistants.

Talk to anything you want

According to a Gartner survey, conversational AI's Natural Language Processing (NLP) technology is now among the top three AI technologies. How NLP is applied to enhance consumer experience is a domain actively being studied and progressed by all conversational AI providers. Despite human language being ambiguous and unstructured for machines, with the advent of NLP, we can parse patterns within these large unstructured datasets, enabling better understanding of the embedded messages. NLP also aids in addressing business challenges, especially for frequently asked predictable questions or routine continuous work, which are increasingly being managed by AI-based Chatbots due to advancements in machine learning and computational power. However, for Chatbot developers, finding the right applications is just the first step; designing an engaging experience is crucial for retaining users. Generally, the impression of Chatbots remains stuck on the stereotype of customer service, often appearing clueless or only capable of responding with a few programmed answers, which makes them seem unintelligent and disappointing. Although many factors influencing the user experience design of chatbots warrant further investigation, enhancing consumer experience and altering perceptions require more advanced Natural Language Understanding (NLU) technologies for semantic analysis, sentiment analysis, and advanced conversational applications, making Chatbots smarter and more attuned to human preferences. Asia Pacific Intelligence is one of the few companies in Taiwan focusing on machine intelligence, dedicating themselves to improving human life through proprietary development of NLU technology and specializing in Chatbot applications via the Opentalk platform. Established less than three years ago, it is already the only technological partner in Taiwan for the global top-five industrial AI company 'iFLYTEK'.

Asia Pacific Intelligence constructs 'Multi-Turn Dialogue Querying Capability', enhancing the understanding abilities of Chatbots

Through its internally developed Natural Language Understanding technology, Asia Pacific Intelligence has developed a rapid deployment platform for conversational robots, now equipped with multi-turn dialogue querying capabilities. By integrating a domain knowledge graph, these customer service bots can resolve 70%-80% of issues at the first point of contact. More complex and diverse queries still rely on human customer service. However, the 80% accuracy rate is sufficient for customer service staff to handle more complex customer demands. Additionally, multi-turn dialogue robots can also be applied in factory settings. When customers encounter issues with machinery, they can describe the problem and the machine's condition to the robot; through multi-turn dialogues, the robot can determine the correct problem within a limited scope, effectively pinpoint the issue using the knowledge graph, and notify technical staff for repairs. The machine's preliminary judgment and reporting can generally resolve issues within a day. The underlying data structure of multi-turn dialogue Chatbots relies on interfacing with corporate websites or databases, categorizing data like user preferences, user question and answer data, and user personas. However, apart from requiring a large amount of data, the most crucial aspect is the continuous 'feeding' of domain knowledge to make robots increasingly smarter. Additionally, Bo-Han Wu, the founder of Asia Pacific Intelligence, believes: 'AI learning should be data-driven; thus, dealing with extensive dialogue content cannot be managed with small data. Although various inference technologies are rapidly developing, ultimately, it is still humans who make decisions based on understanding.'

Speaking Out Infinite Possibilities for the Future

Voice technology plays a crucial role in penetrating daily life. For example, Google Assistant announced the launch of its Traditional Chinese version in 2018, actively expanding its voice market in Taiwan. Developers can now upload their voice skills on Action on Google for use by others. Asia Pacific Intelligence (APMIC), leveraging its semantic understanding technology, has listed a voice skill named 'Bus Helper' where users can activate it by saying 'I want to talk to Bus Helper' to their phone or smart speaker. This voice-enabled service can save the hassle of opening an app and typing during the busy morning rush, simply by using voice instead of hands to check bus statuses. The development of voice capabilities requires advanced NLU technology to accurately determine user intent. Major firms like Google, Amazon, and Microsoft are also actively participating in NLU technology research, suggesting that the future of voice skill applications will introduce more eye-catching features, providing more thoughtful and intelligent user experiences, making life more convenient.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

Recommend Cases

【解決方案】聲麥無線推出殺手級5G即時AI語音翻譯 降低5成口譯成本
VM-Fi launches killer 5G real-time AI voice translator that reduces interpretation costs by 50%

With "Voice as a Service VaaS", VM-Fi Inc launched the world's leading 5G real-time AI voice translation service "VM-Fi," providing AI real-time translation subtitles TranSpeech and AI multi-lingual smart counter TransDisplay The service is applied to real-time translation services in diverse fields, such as international exhibitions, tourism industry, and retail stores The translation service can be quickly set up in 15 minutes, which can significantly reduce the customer's interpretation service cost by 50, creating benefits in terms of time and labor costs This killer application is a product launched by VM-Fi, which has been established for three years It can significantly reduce the cost of interpretation by half It successfully entered the Japanese market and is highly popular among consumers TranSpeech real-time subtitles for speeches and TransDisplay smart counter AI service solution For organizers of international forums and exhibitions, paying high interpretation fees has always been a common pain point hard to put into words According to statistics, to hold an all-English forum in Taiwan, including two interpreters, setting up an interpretation booth, on-site radio station, control panel, and audio, the total cost will be at least NT100,000 to meet the on-site interpretation needs Established in September 2020, VM-Fi launched the "VM-Fi 5G real-time AI voice translation service" In just 2 years, and successively won the Mobileheroes of the Ministry of Economic Affairs Industrial Development Bureau, Start-up competition in the Smart City Project, Qualcomm Innovate in Taiwan Challenge QITC, Japan's JR Kyushu Innovative Business Competition Excellence Award, and the CES 2022 Innovation Award It has not only received praises in the market, but also attracted great attention from Taiwanese investors and was adopted by large Japanese trading companies It hopes to help people around the world avoid communication barriers through smart city solutions, and enjoy a convenient life in smart cities 5G real-time AI voice translation does not require expensive interpreters and equipment and reduces the interpretation cost by 50 The VM-Fi team, which has a solid technical foundation in language translation, digital content, and UX development, has learned that only 20 of high-end consumers in the market can afford the high cost of interpretation To meet the remaining 80 of market demand, VM-Fi combines 5G high-speed transmission and AI voice recognition technology help customers reduce labor and costs Its business solutions can be applied in international exhibitions, tourism services, shopping malls, and online and offline business meetings 5G high-speed AI speech translation service process "Unlike traditional interpreters' sentence-by-sentence interpretation, which is a time-consuming and inefficient process that prevents the audience from smoothly listening to a speech," VM-Fi further stated that the real-time AI speech translation service uses AI algorithms to analyze the speakers speech The AI determines the parts of speech and subject of the speaker, and then immediately translates it The lecturer does not need to wait for the interpreter, and only needs to connect the microphone cable to the VM-Fi 5G real-time AI voice translation service to speak freely The audience can immediately read the translated subtitles 5G real-time AI voice translation was used in the Kyoto Smart City Summit amp Expo for two consecutive years in 2022-2023 The "VM-Fi 5G real-time AI voice translation service" currently supports Chinese, English, Japanese, Korean, Spanish, French, and German, providing translation services between these seven languages During the pandemic, when the demand for online activities increased significantly, VM-Fi introduced the world's first real-time subtitle service solution The contents spoken by the foreign speaker is translated in real-time and displayed on the live broadcast screen, allowing the audience to understand contents shared by the speaker in real time The operation method is also very simple Audiences do not need to download the APP All they need to do is open the Youtube or Facebook live broadcast platforms provided by the organizer The real-time subtitle solution not only saves customers the trouble of translation work, but also allows online listeners to enjoy seamless real-time translation services without any worries Real-time subtitles provide audiences with seamless real-time translation service In addition, the smart counter solution TransDisplay launched by VM-Fi in Japan is also very popular among consumers VM-Fi stated that Japan has a large elderly population and a large number of tourists Especially during the pandemic, most consumers wore masks and there was often a gap in communication The smart counter directly converts the communication between two parties from voice to text and displays on the transparent partition, providing the most considerate service that the public can clearly see at a glance In the future, VM-Fi will work with Taiwanese panel manufacturers, integrating software and hardware to provide voice-to-real-time subtitle translation services in Japanrsquos shopping malls, stations, airports, and government agencies Smart counters provided people with friendly communication services during the pandemic User experience is the key to VM-Fi taking root in the Japanese market Facing the explosive growth of cross-border tourism business opportunities after the pandemic, VM-Fi is confident in business expansion VM-Fi stated that the VM-Fi 5G real-time AI voice translation service has demonstrated excellent product and service resilience during the pandemic, and can flexibly meet customer needs for various physical or online services VM-Fi plans to establish a headquarters in Japan before April 2025, and actively cooperates with Kansai and Kyoto prefectural and municipal governments to expand its operations After establishing a solid foundation in the Japanese market, the EU market will be the next important target VM-Fi participated in fundraising activities of the AI Founders Alliance of the AI Program of the Industrial Development Bureau, Ministry of Economic Affairs The company relied on the assistance of the Institute for Information Technology III, Taiwan-Japan Industrial Collaboration Promotion Office TJPO, and the Japan External Trade Organization JETRO to actively seize Japan's market "Japan's market not only values digital transformation, but also user experience UX" Therefore, after the successful launch in Japan, everything will fall into place when it expands to other markets around the world VM-Fi app in Japan's shopping malls, stations, airports, and government agencies VM-Fi is a startup with passion and innovative spirit nbspfounded in 2020 We focus on AI speech recognition and real-time translation technologies, and are committed to allowing people around the world to enjoy high-speed speech translation during international speeches, at service counters, and during communication, completely removing the language barrier and allowing everyone to enjoy equal rights to information VM-Fi's AI service is not only a technological innovation, but also a commitment to global sustainable development A Digital solutions We are committed to reducing paper use Every sheet of A4 paper saved reduces carbon emissions by 78 grams, using practical digital solutions to promote environmental protection B Renewable energy decisions We choose cloud services that use renewable energy and plan to achieve the goal of using cloud services that use 100 renewable energy by 2025, in order to create a greener technology foundation for the future C Water saving decisions We are committed to using cloud services that achieve positive water benefits before 2030, ensuring that the replenishment of water resources exceeds consumption, and contributing to the future of the Earth D Net zero emission decisions When using new data centers, we will choose net-zero deforestation to protect the natural environment E Sustainable development goals Through the decisions above, we are making active efforts to achieve the United Nations Sustainable Development Goals SDGs 4, 7, 9, 10, 11, and 13, exerting every effort to create a better world VM-Fi's vision is to create a world without communication barriers, allowing everyone to communicate freely and jointly move toward a better future Let us work together to contribute to global communication equality and sustainable development, and create a greener and better future nbsp

這是一張圖片。 This is a picture.
AI Smart Health Prevention Plan

Herji Ltd held an interactive teaching session with AI storybooks at the 'Taiwan Early Childhood Development and Remedial Association Taitung Office', allowing children, teachers, and parents to engage in immersive educational experiences AI-generated children's educational storybook materials AI Learning Platform In recent years, changes in the social structure of Taiwan, combined with experiences in hospital emergency departments, have often led us to overlook the depressive symptoms exhibited by adolescents, resulting in tragic incidents of self-harm or even suicide among children A significant part of children's depression stems from their academic performance, with parents worrying about their children's future competitiveness, thus placing a lot of pressure on children who perform poorly academically In a family with two children with the same genetic background and provided with the same resources for growth, we often find that the second child's academic performance is not up to par, with poor grades, an inability to concentrate in class, and even lacking the patience and perseverance to finish reading a comic book or playing a video game We have been exploring why these differences occur and discovered that these issues often arise from undiagnosed learning disabilities during early childhood Due to environmental factors, children with delayed learning abilities are often not acknowledged by over 80 of parents who are reluctant to seek treatment for their children, primarily fearing that their child will be labeled as delayed As a result, the child's learning ability is hindered from an early age, with their academic struggles increasing as they enter primary and secondary school, leading to greater academic lag, frustration from parents, struggles from the child, and increased family disputes If tutoring does not yield effective results, expenditure without achieving positive outcomes often leads to further family conflicts, creating a vicious cycle that accumulates a lot of negative emotions in children during their developmental process, which in turn affects various factors impacting their health In reality, the main reasons behind a child's poor academic performance, inability to learn, lack of interest in learning new things, or even developing health-impacting psychological conditions, actually stem from accumulated learning delays during early childhood The period before the age of six is considered the golden window for treating learning delays If these can be identified and addressed during this time, there is a chance that the child's learning abilities can be greatly improved10The industry's current pain points are as follows 1Lack of methodologies for assessing learning abilitiesLack of databases for sample comparisons in the market 2Traditional parental misconceptionsFear of labeling and treatment delays for mild to moderate cases 3Lack of therapeutic materials and toolsShortage of therapeutic storybooks and series courses This project will develop a national talent development support system, utilizing AI Technological development of a system for assessing children's learning abilities that supports parents in safeguarding their children's health from the start of learning ability testing, offering early detection and treatment In the future, all Taiwanese children, regardless of background, will be able to establish a healthy foundation in early childhood, growing up to become valuable assets for national development 2、 As proposed in this planAIApplications and explanations 'Child Language Ability'AI'Analysis Model' This model quantitatively analyzes 'the condition of children's use of Mandarin' when 'expressing an event' Scenario Preschool teachers guide children in narrating storybook contentAITools analyze the sentences used by children to describe storybook content, applying statistical algorithms for quantitative analysis Analysis indicators include 'sentence type' and 'lexical items' Analysis aspects include correctness of sentence structures, diversity of vocabulary, quantity of vocabulary used, and accuracy of vocabulary usage Application Comparative analysis between an individual child and peers' language abilities can offer more detailed language skills teaching by preschool teachers Techniques used Chinese word segmentation, Chinese POS tagging, Chinese syntactic rules analysis algorithm, and quantitative analysis algorithms Tools usedChinese word segmentation tools, POS tagging toolsChinese POS Tagging Tool 3、 Expected Industrial Value Establish a learning ability assessment and support system, through therapeutic storybooks and courses Collaborate with kindergartens to develop learning ability bases, preventing children from being stuck at the starting point Alongside parents, protect children's health starting with learning ability testing, backed by a robust database, allowing parents to identify early any delays in learning, helping children regain their learning abilities 4、 Expected Industrial Benefits Economic Benefit and Future Spread and Impetus By supporting children with delayed learning abilities, enhancing their learning prowess through this project, these children serve as the future of our nation and can thus significantly contribute to national talent development Furthermore, the purpose of establishing a learning ability development base is to help reunite children with their parents, increasing their interaction time, allowing the children to move beyond mere one-dimensional interactions 3C This facilitates two-way interactions between the child and parents, potentially impacting children who may have been otherwise delayed in developing their capabilities due to environmental factors 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-11-15」

【解決方案】讓硬碟裡的音樂重生 愛飛媒平運用AI為影像找到最佳拍檔
Rebirth the music on the hard drive. Aifei Matchmaking uses AI to find the best partner for the image.

A young girl, alone in Los Angeles, USA, is looking for a dream, a dream that allows the music creator to find her soulmate again with the music she buried deep in the hard drive Li Zihui, the founder of iFeiMedia, has a background in science and engineering, but she has a strong gene for musicians In order to help global musicians create music and find the "best partner" who can successfully match them, she founded iFeiMedia Ping Company provides a one-stop AI video and music matching platform AV Mapping to help video creators quickly find copyrighted original music One-stop AI image music matching solution to find innovative business opportunities for music creators Generally speaking, in the past, video creators had to work on video music, including composing lyrics, music, and finding copyrights It usually took two weeks Through the AV Mapping video and music matching platform, it can be instantly matched to a suitable video in 10 seconds Music, musicians can also remarket their creations to gain profit sharing, creating a win-win situation This new, decentralized operating model is also favored by the descendants of the late Taiwanese music master Li Taixiang On the platform, you can relive a time when music creation was free to fly Li Zihui has practiced piano since she was a child, participated in choirs and wind bands, and composed her own music Although she studied science and engineering in college - the Department of Surveying and Spatial Information at Cheng Kung University, she joined the imaging team to work on soundtracks from her junior year , and went to the Applied Music Department of Nanyit University to audit After graduating from college, Li Zihui decided to obey the voice in her heart and become a music dreamer Aifei Matching provides a one-stop AI image and music matching solution Aifei Matching provides a one-stop AI image and music matching solution, which mainly uses artificial intelligence image recognition and music analysis Image creators can search and match suitable music by themselves on the platform, and use the system to It can shorten the duration of the soundtrack from 8 hours to a few seconds, a significant reduction of nearly 2,000 times Li Zihui said that in addition to creating suitable soundtracks, traditional video scoring projects also require a lot of time and cost in communication and search, including subsequent post-production processing such as arrangement and recording, and music licensing, which are even more time-consuming and labor-intensive With the assistance of AI, creators can focus all their efforts on creation without worrying about finding suitable music or having their music copyright stolen Integrated virtual and real marketing, from transaction to contract signing with one click At present, AifeiMeiping's music database has a total of 60,000 tracks in more than 60 categories, covering music from Europe, America, Asia and other parts of the world, including pop, EDM, rock, Irish music, etc The original decentralized concept of iFlyMediaPing further protects the rights and interests of musicians Musicians on the platform can set their own prices and track the transaction process, achieving open, transparent and decentralized features There are currently more than 7,000 video and music creators on the platform Music creators who successfully trade on the platform can share profits of more than 40, up to 50 The two parties transact and complete the contract on the platform, and the procedure is very simple AVMapping has a total of 14 AI models, making it easy to find speed dating music Li Zihui said that the AI image music matching solution has a total of 14 AI models The method is to disassemble all elements, conduct music analysis through image recognition and text recognition, and then use machine learning algorithms to train extensively The characteristics of images and music are listed, which can quickly match the soundtrack that suits the image situation, atmosphere, and rhythm In addition to online matchmaking transactions, Aifei Matchmaking also holds physical concert events, inviting music and video creators to participate The content of the event revolves around the display of AI video soundtracks, and a video directed by the director is used on-site to allow music creators to participate PK soundtrack or take out a demonstration video and let AI match it It only takes 10 seconds The images and music matched by AI are very accurate in terms of mood and atmosphere, which amazed the participants Three years of research and development won the Red Dot Design Award, using technology to support the development of music and art Aifei MatchPing spent three years of research and development, and the platform was officially launched in August 2021 In January 2022, it participated in the CES event in Las Vegas, USA, which attracted great attention from reporters present and received more than 100 awards in total media reports, the number of uses in a month has exceeded 1,000 times, attracting 7,000 video and music creators to join the matchmaking platform According to statistics, in the initial stage, the proportion of matchmaking transactions between the United States and Taiwan is evenly divided Li Zihui said that the licensing methods of traditional music are very complex, including types of works, types of copyright property rights, etc To obtain authorization for a song, one must go through a songwriting agency, a collective management group, a production company, a record company, or even a composer , lyricists, it is very cumbersome, and musicians may not necessarily get profit sharing Through the AI image music matching platform, all transaction contracts are completed online, music creators can gain profits, and their creative enthusiasm is constantly stimulated Three steps to help video creators easily complete the soundtrack work It is worth mentioning that NFT Non-fungible token, also known as non-fungible token is currently very popular in the art and cultural market What is the possibility of introducing it into the field of video and music Li Zihui said that the current transaction fees gas fees of Ethereum remain high, and coupled with the conclusions she obtained from attending many gatherings in Los Angeles, the acceptance of NFT is still in the process of brewing However, Aifei Matching is still optimistic about the future of NFT Trend, in the foreseeable future, relevant technologies will still be introduced into the AV Mapping platform to provide more diversified trading methods In order to rapidly expand overseas markets, Li Zihui continues to seek funding from international strategic investors in San Francisco At the same time, due to the appropriate control of the epidemic in Los Angeles, the industry is gradually recovering, and Li Zihui also participates in many offline creative gatherings Aifei Media hopes to become a bridge connecting images and music, introduce well-known user cases in the international market, and let more creators see the power of the platform Aifei Media Ping also frequently reports good news After winning the DSA Digital Advertising Singularity Silver Award and the AWE Female Entrepreneurship Best Potential Award co-organized by the American Institute in Taiwan and META, the one-stop AI video and music matchmaking company founded by Li Zihui The platform AV Mapping also won the Best of the best in the Design Concept of the German Red Dot Award in 2020 We hope to continue to be based on technology and nourished by art Support music creators to create better works Li Zihui, the founder of Aifei Matchping, has won many international awards and is a female entrepreneur with great potential「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」