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【2020 Solutions】 Changing Your Perception of Chatbots: Engaging in Meaningful Conversations

The influence of Artificial Intelligence (AI) on human life is growing daily, whether for businesses, factories, or individuals, everyone is starting to long for a more convenient lifestyle through technology. Whether it's the virtual characters in movies or figments of our imagination, they reflect our desires for a futuristic world; an entity that can instantly respond to all your needs and handle everything meticulously for you. Consequently, Apple brought us 'Siri', Amazon presented 'Alexa', and various tech giants have followed with their intelligent assistants.

Talk to anything you want

According to a Gartner survey, conversational AI's Natural Language Processing (NLP) technology is now among the top three AI technologies. How NLP is applied to enhance consumer experience is a domain actively being studied and progressed by all conversational AI providers. Despite human language being ambiguous and unstructured for machines, with the advent of NLP, we can parse patterns within these large unstructured datasets, enabling better understanding of the embedded messages. NLP also aids in addressing business challenges, especially for frequently asked predictable questions or routine continuous work, which are increasingly being managed by AI-based Chatbots due to advancements in machine learning and computational power. However, for Chatbot developers, finding the right applications is just the first step; designing an engaging experience is crucial for retaining users. Generally, the impression of Chatbots remains stuck on the stereotype of customer service, often appearing clueless or only capable of responding with a few programmed answers, which makes them seem unintelligent and disappointing. Although many factors influencing the user experience design of chatbots warrant further investigation, enhancing consumer experience and altering perceptions require more advanced Natural Language Understanding (NLU) technologies for semantic analysis, sentiment analysis, and advanced conversational applications, making Chatbots smarter and more attuned to human preferences. Asia Pacific Intelligence is one of the few companies in Taiwan focusing on machine intelligence, dedicating themselves to improving human life through proprietary development of NLU technology and specializing in Chatbot applications via the Opentalk platform. Established less than three years ago, it is already the only technological partner in Taiwan for the global top-five industrial AI company 'iFLYTEK'.

Asia Pacific Intelligence constructs 'Multi-Turn Dialogue Querying Capability', enhancing the understanding abilities of Chatbots

Through its internally developed Natural Language Understanding technology, Asia Pacific Intelligence has developed a rapid deployment platform for conversational robots, now equipped with multi-turn dialogue querying capabilities. By integrating a domain knowledge graph, these customer service bots can resolve 70%-80% of issues at the first point of contact. More complex and diverse queries still rely on human customer service. However, the 80% accuracy rate is sufficient for customer service staff to handle more complex customer demands. Additionally, multi-turn dialogue robots can also be applied in factory settings. When customers encounter issues with machinery, they can describe the problem and the machine's condition to the robot; through multi-turn dialogues, the robot can determine the correct problem within a limited scope, effectively pinpoint the issue using the knowledge graph, and notify technical staff for repairs. The machine's preliminary judgment and reporting can generally resolve issues within a day. The underlying data structure of multi-turn dialogue Chatbots relies on interfacing with corporate websites or databases, categorizing data like user preferences, user question and answer data, and user personas. However, apart from requiring a large amount of data, the most crucial aspect is the continuous 'feeding' of domain knowledge to make robots increasingly smarter. Additionally, Bo-Han Wu, the founder of Asia Pacific Intelligence, believes: 'AI learning should be data-driven; thus, dealing with extensive dialogue content cannot be managed with small data. Although various inference technologies are rapidly developing, ultimately, it is still humans who make decisions based on understanding.'

Speaking Out Infinite Possibilities for the Future

Voice technology plays a crucial role in penetrating daily life. For example, Google Assistant announced the launch of its Traditional Chinese version in 2018, actively expanding its voice market in Taiwan. Developers can now upload their voice skills on Action on Google for use by others. Asia Pacific Intelligence (APMIC), leveraging its semantic understanding technology, has listed a voice skill named 'Bus Helper' where users can activate it by saying 'I want to talk to Bus Helper' to their phone or smart speaker. This voice-enabled service can save the hassle of opening an app and typing during the busy morning rush, simply by using voice instead of hands to check bus statuses. The development of voice capabilities requires advanced NLU technology to accurately determine user intent. Major firms like Google, Amazon, and Microsoft are also actively participating in NLU technology research, suggesting that the future of voice skill applications will introduce more eye-catching features, providing more thoughtful and intelligent user experiences, making life more convenient.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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AI Defect Intelligent Detection - Energy Reduction Smart Monitoring Solutions

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【解決方案】瑕疵辨識率達百分百 耐銳利科技獲面板大廠青睞
Defect identification rate reaches 100%, Nairi Technology is favored by major panel manufacturers

On the machine tool production line, there are some slight differences in the first step of assembly Accumulated tolerances will cause the assembly work to be repeated, which is time-consuming and labor-intensive, resulting in shipment delays that will impact the company's reputation Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutions It uses machine learning models to inherit the experience of old masters In the CNC processing machine assembly and casting process, it uses AI to analyze production line data, accurately adjust various data, and improve Production accuracy is 25 This AI production line data analysis system is called "Master 40" by Huang Changding, chairman of Naruili Technology It is the most evolved version of the master plus artificial intelligence It has been used in machine tool processing factories with remarkable results In addition, Nairi Technology used AI defect detection technology to participate in the 2021 AI Rookie Selection Competition of the Industrial Bureau of the Ministry of Economic Affairs, assisting AUO in advanced panel image defect detection, with an accuracy rate of 100, and won the award Assisted panel manufacturer AUO to solve problems with 100 accuracy in defect detectionHuang Changding further explained that during the production of general panels, edges and corners are There may be defects in the corners Although the defects are visible to the naked eye, AOI is often difficult to identify, causing the detection error rate to often exceed 30 Therefore, re-inspection must be carried out with manpower to improve the accuracy rate However, in response to the demand for a small number of diverse products and insufficient manpower, using AI detection is indeed a good method Nairui Technology, founded in 2018, has been able to win the favor of major panel manufacturers with its AI technology in just three years In fact, it has been honed in the field of CNC machine tools for a long time Tang Guowei, general manager of Narili Technology, pointed out that the top three CNC machine tool factories in Taiwan hope to introduce AI into the two production lines of assembly and casting Among them, on the assembly line, in order to maintain the accuracy of assembly, every part of the component is designed Tolerances are designed During assembly, each component is within the tolerance However, the cumulative tolerance still fails the final quality inspection and must be dismantled and reassembled This is not only time-consuming and labor-intensive, but also causes waste "After entering the production line, I realized that some masters have accumulated a lot of experience and are good at adjustment After his adjustment, the accuracy rate has improved a lot and the speed is faster" On the contrary, the new engineers did not Based on experience, it takes a long time to adjust and may not pass the quality inspection The yield rate of Master 40 system has increased significantly from 70 to 95Tang Guowei then said that the original size data set by Master during assembly All were recorded on paper After the information was written, it was stored in the warehouse and sealed No one studied the relationship between the dimensions Narili assists customers in designing the Fu 40 system Through the human-machine panel, the master can directly input the measured dimensions and related data during assembly After collecting data from different masters, AI algorithms are used to analyze the relationship between the data and create an AI model The AI model automatically notifies the operator what size to adjust to, and the quality inspection will definitely pass In this way, the yield rate will be improved It has increased significantly from 70 to more than 95 Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutionsTang Guowei added, assembling the spindle of a CNC processing machine It took four hours In the first step, the machine made measurement errors, including vibration, temperature, speed, etc that were out of range It had to be dismantled and reinstalled, which took another four hours How to adjust after disassembly depends on the experience of the master At first, the master may have done the best assembly method based on experience, but the error rate was also 30, and the assembly took several days With the assistance of AI masters, the assembly time only takes half a day, and the yield rate reaches over 95, saving a lot of time and manpower "Use the AI model of machine learning to collect the experience of all the masters and provide it for AI learning The first step is digitalization, and the second step is knowledgeization This is the transformation of the enterprise "An important key", Huang Changding believes that Narili Technology is an important partner in the transformation of traditional manufacturing from automated production to digital transformation In addition, another industry that Naili Technology focuses on is the smart car dispatching system of the leading brand of elevator manufacturers The so-called car dispatch referring to the elevator car means that if there are more than two elevators, group management is required In the past, car dispatching was based on fixed rules If the elevator was closer to the requested car, that elevator would be automatically dispatched On the one hand, it did not take into account that dispatching a car if the elevator was called too many times might make other people wait longer The previous vehicle dispatching model did not take into account the usage characteristics of the building, resulting in a lot of waste For example, in an office building, there are peak hours in the morning, lunch break, and afternoon after work AI smart car dispatch can be flexibly adjusted according to off-peak and peak hours, increasing the efficiency of car dispatch, reducing waiting time, and reducing wasted electricity Introducing elevator smart dispatch to improve transportation efficiency and have environmental protection functionsHuang Changding added that just like the previous traffic lights at intersections, the system has already The number of seconds to stop and pass on highways, sub-trunks and small streets is programmed Smart traffic lights are now used to flexibly adjust waiting times to make road sections prone to congestion smoother Using AI to learn usage scenarios and introducing a smart dispatch system into elevators will improve transportation efficiency and make it more environmentally friendly In addition to introducing smart elevator dispatching, Nairili also introduced AI into the smart production and shipment scheduling system of elevator factories Elevator factories often cannot accurately estimate the customer's elevator delivery date For example, office buildings or stores must be completed to a certain extent before the elevator can be installed on the construction site If affected by unexpected factors such as delays in the customer's construction period, the elevator factory will often be idle or the schedule will be difficult to arrange Tang Guowei pointed out that generally those who understand the progress of client projects may be from business or engineering, but overall, the accuracy rate of shipments is only about 60, which means that 40 of them will not be shipped as scheduled Therefore, if the shipping schedule can be accurately estimated, the production line can be freed up for emergency orders or other product production needs The AI smart scheduling system will analyze past shipment data, about 20-30 parameters such as climate, distance between the factory and the construction site, and customer credit, and put them into the AI algorithm to accurately predict whether shipments can be made as scheduled goods Huang Changding also specifically stated that the machine learning of Naili Technology is not ordinary machine learning, but also incorporates various calculation methods such as traditional image processing technology and statistics Only by being very familiar with the domain knowledge can we make good products AI models are also where the company’s competitiveness lies He emphasized that the data that general SaaS platforms can process is very limited, and the accuracy rate has increased from 70 to 75 at most Naili’s strength lies in AI algorithms and machine learning, and it must be coupled with in-depth industry knowledge to produce output Good AI model Narili Technology started with the AI project, gradually deepened the technology, chose to start with the more difficult tasks, and accumulated rules of thumb It is expected to develop SaaS services this year 2022, based on customer needs starting point, gradually gaining a foothold and becoming an important partner in smart manufacturing The picture left shows the general manager of Naruili Technology Tang Guowei and Chairman Huang Changding right「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」