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【2020 Solutions】 Changing Your Perception of Chatbots: Engaging in Meaningful Conversations

The influence of Artificial Intelligence (AI) on human life is growing daily, whether for businesses, factories, or individuals, everyone is starting to long for a more convenient lifestyle through technology. Whether it's the virtual characters in movies or figments of our imagination, they reflect our desires for a futuristic world; an entity that can instantly respond to all your needs and handle everything meticulously for you. Consequently, Apple brought us 'Siri', Amazon presented 'Alexa', and various tech giants have followed with their intelligent assistants.

Talk to anything you want

According to a Gartner survey, conversational AI's Natural Language Processing (NLP) technology is now among the top three AI technologies. How NLP is applied to enhance consumer experience is a domain actively being studied and progressed by all conversational AI providers. Despite human language being ambiguous and unstructured for machines, with the advent of NLP, we can parse patterns within these large unstructured datasets, enabling better understanding of the embedded messages. NLP also aids in addressing business challenges, especially for frequently asked predictable questions or routine continuous work, which are increasingly being managed by AI-based Chatbots due to advancements in machine learning and computational power. However, for Chatbot developers, finding the right applications is just the first step; designing an engaging experience is crucial for retaining users. Generally, the impression of Chatbots remains stuck on the stereotype of customer service, often appearing clueless or only capable of responding with a few programmed answers, which makes them seem unintelligent and disappointing. Although many factors influencing the user experience design of chatbots warrant further investigation, enhancing consumer experience and altering perceptions require more advanced Natural Language Understanding (NLU) technologies for semantic analysis, sentiment analysis, and advanced conversational applications, making Chatbots smarter and more attuned to human preferences. Asia Pacific Intelligence is one of the few companies in Taiwan focusing on machine intelligence, dedicating themselves to improving human life through proprietary development of NLU technology and specializing in Chatbot applications via the Opentalk platform. Established less than three years ago, it is already the only technological partner in Taiwan for the global top-five industrial AI company 'iFLYTEK'.

Asia Pacific Intelligence constructs 'Multi-Turn Dialogue Querying Capability', enhancing the understanding abilities of Chatbots

Through its internally developed Natural Language Understanding technology, Asia Pacific Intelligence has developed a rapid deployment platform for conversational robots, now equipped with multi-turn dialogue querying capabilities. By integrating a domain knowledge graph, these customer service bots can resolve 70%-80% of issues at the first point of contact. More complex and diverse queries still rely on human customer service. However, the 80% accuracy rate is sufficient for customer service staff to handle more complex customer demands. Additionally, multi-turn dialogue robots can also be applied in factory settings. When customers encounter issues with machinery, they can describe the problem and the machine's condition to the robot; through multi-turn dialogues, the robot can determine the correct problem within a limited scope, effectively pinpoint the issue using the knowledge graph, and notify technical staff for repairs. The machine's preliminary judgment and reporting can generally resolve issues within a day. The underlying data structure of multi-turn dialogue Chatbots relies on interfacing with corporate websites or databases, categorizing data like user preferences, user question and answer data, and user personas. However, apart from requiring a large amount of data, the most crucial aspect is the continuous 'feeding' of domain knowledge to make robots increasingly smarter. Additionally, Bo-Han Wu, the founder of Asia Pacific Intelligence, believes: 'AI learning should be data-driven; thus, dealing with extensive dialogue content cannot be managed with small data. Although various inference technologies are rapidly developing, ultimately, it is still humans who make decisions based on understanding.'

Speaking Out Infinite Possibilities for the Future

Voice technology plays a crucial role in penetrating daily life. For example, Google Assistant announced the launch of its Traditional Chinese version in 2018, actively expanding its voice market in Taiwan. Developers can now upload their voice skills on Action on Google for use by others. Asia Pacific Intelligence (APMIC), leveraging its semantic understanding technology, has listed a voice skill named 'Bus Helper' where users can activate it by saying 'I want to talk to Bus Helper' to their phone or smart speaker. This voice-enabled service can save the hassle of opening an app and typing during the busy morning rush, simply by using voice instead of hands to check bus statuses. The development of voice capabilities requires advanced NLU technology to accurately determine user intent. Major firms like Google, Amazon, and Microsoft are also actively participating in NLU technology research, suggesting that the future of voice skill applications will introduce more eye-catching features, providing more thoughtful and intelligent user experiences, making life more convenient.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】聲麥無線推出殺手級5G即時AI語音翻譯 降低5成口譯成本
VM-Fi launches killer 5G real-time AI voice translator that reduces interpretation costs by 50%

With "Voice as a Service VaaS", VM-Fi Inc launched the world's leading 5G real-time AI voice translation service "VM-Fi," providing AI real-time translation subtitles TranSpeech and AI multi-lingual smart counter TransDisplay The service is applied to real-time translation services in diverse fields, such as international exhibitions, tourism industry, and retail stores The translation service can be quickly set up in 15 minutes, which can significantly reduce the customer's interpretation service cost by 50, creating benefits in terms of time and labor costs This killer application is a product launched by VM-Fi, which has been established for three years It can significantly reduce the cost of interpretation by half It successfully entered the Japanese market and is highly popular among consumers TranSpeech real-time subtitles for speeches and TransDisplay smart counter AI service solution For organizers of international forums and exhibitions, paying high interpretation fees has always been a common pain point hard to put into words According to statistics, to hold an all-English forum in Taiwan, including two interpreters, setting up an interpretation booth, on-site radio station, control panel, and audio, the total cost will be at least NT100,000 to meet the on-site interpretation needs Established in September 2020, VM-Fi launched the "VM-Fi 5G real-time AI voice translation service" In just 2 years, and successively won the Mobileheroes of the Ministry of Economic Affairs Industrial Development Bureau, Start-up competition in the Smart City Project, Qualcomm Innovate in Taiwan Challenge QITC, Japan's JR Kyushu Innovative Business Competition Excellence Award, and the CES 2022 Innovation Award It has not only received praises in the market, but also attracted great attention from Taiwanese investors and was adopted by large Japanese trading companies It hopes to help people around the world avoid communication barriers through smart city solutions, and enjoy a convenient life in smart cities 5G real-time AI voice translation does not require expensive interpreters and equipment and reduces the interpretation cost by 50 The VM-Fi team, which has a solid technical foundation in language translation, digital content, and UX development, has learned that only 20 of high-end consumers in the market can afford the high cost of interpretation To meet the remaining 80 of market demand, VM-Fi combines 5G high-speed transmission and AI voice recognition technology help customers reduce labor and costs Its business solutions can be applied in international exhibitions, tourism services, shopping malls, and online and offline business meetings 5G high-speed AI speech translation service process "Unlike traditional interpreters' sentence-by-sentence interpretation, which is a time-consuming and inefficient process that prevents the audience from smoothly listening to a speech," VM-Fi further stated that the real-time AI speech translation service uses AI algorithms to analyze the speakers speech The AI determines the parts of speech and subject of the speaker, and then immediately translates it The lecturer does not need to wait for the interpreter, and only needs to connect the microphone cable to the VM-Fi 5G real-time AI voice translation service to speak freely The audience can immediately read the translated subtitles 5G real-time AI voice translation was used in the Kyoto Smart City Summit amp Expo for two consecutive years in 2022-2023 The "VM-Fi 5G real-time AI voice translation service" currently supports Chinese, English, Japanese, Korean, Spanish, French, and German, providing translation services between these seven languages During the pandemic, when the demand for online activities increased significantly, VM-Fi introduced the world's first real-time subtitle service solution The contents spoken by the foreign speaker is translated in real-time and displayed on the live broadcast screen, allowing the audience to understand contents shared by the speaker in real time The operation method is also very simple Audiences do not need to download the APP All they need to do is open the Youtube or Facebook live broadcast platforms provided by the organizer The real-time subtitle solution not only saves customers the trouble of translation work, but also allows online listeners to enjoy seamless real-time translation services without any worries Real-time subtitles provide audiences with seamless real-time translation service In addition, the smart counter solution TransDisplay launched by VM-Fi in Japan is also very popular among consumers VM-Fi stated that Japan has a large elderly population and a large number of tourists Especially during the pandemic, most consumers wore masks and there was often a gap in communication The smart counter directly converts the communication between two parties from voice to text and displays on the transparent partition, providing the most considerate service that 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這是一張圖片。 This is a picture.
AI Defect Intelligent Detection - Energy Reduction Smart Monitoring Solutions

AIIntelligent Defect Detection-Smart Monitoring Solution to Reduce Process Energy Consumption When there are over2ten thousand chip resistors on a ceramic substrate, how should one quickly detect defects The answer isUsingAIto detect。 In the era of rapid technological development, Leike proudly announces significant advances in its laser processing technology, thanks to the innovative applications of artificial intelligenceAILeike is committed to integrating advancedAItechnology into laser processing machines, and in2019year, in collaboration with partners, developed the world's first laser machining system that integratesAItechnology, and on this basis further developed in2023year the first ceramic substrate inspection machine that integratesAOIAILASERtechnology Smart Ceramic Substrate Inspection Machine Through the introduction ofAIand machine learning, along with the accumulation of big data samples, the system becomes smarter, which has led to improved product yield within one year5dramatically reducing the inspection time from originally2minutesper piece to just20secondsper piece, drastically lowering inspection costs, enabling efficient initial detection and post-laser marking to reduce waste in subsequent processes, diminishing overall carbon emissions of the site, allowing the automatic generation of detailed inspection reports for data analysis and optimization, which helps increase equipment capacity, reduce human error, enhancing the value of Leike's equipment, and strengthening the international competitiveness of the country's electromechanical industry Leike CorporationLaser TekFounded in1988year, and officially listed as a publicly traded company in2002year Since its establishment, it has become a leading global service provider and manufacturer of electronic packaging materials,SMDElectronic Packaging Materials,SMTinspection equipment, and laser systems Leike's general manager, with years of laser integration experience, observed that passive 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reprocessing Leading in smart laser equipment, chooseLASERTEKthe right one Continuously developed by the Taiwanese brand Raytek, combiningAIsmart detection and laser processing equipment to progressively build a smart monitoring solution stack from raw materials, products, testing, laser equipment, etc, aiming at reducing the energy consumption of the production process, implementing semiconductor advancements, substrates and component processing among other fields, producing equipment products capable of meeting the end-user demands under low carbon conditions, rapidly and with quality products and services expanding both domestic and international markets, enhancing the global competitiveness of localMade in TaiwanMITequipment 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【解決方案】台灣軟體科技實力媲美國際 Golface智慧服務促高球轉型
Taiwan's Software Technology on Par with International Standards: Golface's Intelligent Services Transform Golf

Compared to Japan, where 90 of golf courses operate without caddies and use an automated service model, golf course management in Taiwan still heavily relies on human labor Facing a labor shortage of up to 70, adopting a site and membership management platform to provide intelligent golf services may be a transformation worth considering for golf course operators 'Taiwan's software technology is comparable to international standards and definitely has the capability to compete in the global market,' says Tsung-Che Liao, co-founder and CEO of Golface, established in 2014 with the vision to leverage technology at its core, aiming to create Taiwan's first golf entertainment platform With over 9 years vested in cultivating intelligent golf services, Liao is well-versed in the nuances of golf course services He has considerable domain knowledge and has launched a comprehensive intelligent golf solution The world's first networked smart golf cart hits the road automation of golf courses is no longer just a dream In mid-May, Golface's newly developed ARES Smart Golf Cat, the world's first networked smart golf cart, officially became operational Equipped with a dedicated vehicle computer mainframe, dual network systems, AI-based visual recognition cameras, and high-precision GPS tracking, golf courses can now confidently allow golfers to drive themselves The system enables real-time monitoring of any driving violations, and the presence of digital consumption traces allows for insurance coverage The procedure is as follows golfers book the cart via a reservation platform, receive a QR code, pay through the platform, and unlock the cart with the QR code at the golf course The golf cart can then be driven onto the course The course management platform can monitor and restrict the areas through which the cart can travel, ensuring it does not leave the paths Upon completion, the cart is returned through a tablet in the cart In instances of any infractions, penalties are applied directly through the user's account, and for severe violations, future access to the carts may be prohibited This achieves the goal of 'automation' ARES Smart Golf Cat is the world's first networked smart golf cart, officially in service since May 2022 'As labor costs continue to rise, recruiting and training caddies are becoming common pain points in the market While Taiwan's courses still employ caddies, there's a 70 labor shortage,' Tsung-Che Liao added This smart golf cart tablet, combined with a mobile app, has become the ultimate smart caddy Golface is striving to complete the last piece of the 'automated golf course' puzzle Amassing digital consumption trails for advanced client segmentation services Starting with consumer needs, Golface has sequentially launched services like the golf cart tablet, mobile app, golf reservation platform, instructional videos Golface TV, golf tourism, and smart carts The smart cart has been operational since May 2022, currently featuring 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Therefore, replacing manpower with digital tools yields twice the result with half the effort The golf cart tablet has entered the Japanese golf market, installed at Fukuoka Century Golf Club Golface's golf cart tablet has been introduced to 14 domestic courses, and has now officially entered the Japanese market, favored by Fukuoka Century Golf Club, where tablets have been installed in carts providing automatic voice announcements for hitting strategies, distance measurements, and visual charts displaying hitting data During the COVID-19 pandemic, with borders closed, Golface utilized OTA technology to provide software updates and troubleshooting, ensuring uninterrupted services, which was highly appreciated by the Japanese golf courses Tsung-Che Liao remarks that Taiwan's software technology is not inferior to other countries like Japan, but more support from golf courses is needed to help transform the industry intelligently 'To assist in the transformation of golf courses, the first step is digitalization,' Liao pointed out By helping courses accumulate data and understand customer service cycles and hitting rhythms, it enables courses to avoid congestion and serve more customers To date, Golface has accumulated data on over 20,000 teams, 35 million scorecards, and over 10 million records This data helps enhance management performance, segment customer layers, reduce complaints, and plan marketing strategies for off-peak periods Golface co-founder and CEO Tsung-Che Liao has spent 9 years deepening intelligent golf services, aiming to build Taiwan's first golf entertainment platform「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」