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【2020 Solutions】 Changing Your Perception of Chatbots: Engaging in Meaningful Conversations

The influence of Artificial Intelligence (AI) on human life is growing daily, whether for businesses, factories, or individuals, everyone is starting to long for a more convenient lifestyle through technology. Whether it's the virtual characters in movies or figments of our imagination, they reflect our desires for a futuristic world; an entity that can instantly respond to all your needs and handle everything meticulously for you. Consequently, Apple brought us 'Siri', Amazon presented 'Alexa', and various tech giants have followed with their intelligent assistants.

Talk to anything you want

According to a Gartner survey, conversational AI's Natural Language Processing (NLP) technology is now among the top three AI technologies. How NLP is applied to enhance consumer experience is a domain actively being studied and progressed by all conversational AI providers. Despite human language being ambiguous and unstructured for machines, with the advent of NLP, we can parse patterns within these large unstructured datasets, enabling better understanding of the embedded messages. NLP also aids in addressing business challenges, especially for frequently asked predictable questions or routine continuous work, which are increasingly being managed by AI-based Chatbots due to advancements in machine learning and computational power. However, for Chatbot developers, finding the right applications is just the first step; designing an engaging experience is crucial for retaining users. Generally, the impression of Chatbots remains stuck on the stereotype of customer service, often appearing clueless or only capable of responding with a few programmed answers, which makes them seem unintelligent and disappointing. Although many factors influencing the user experience design of chatbots warrant further investigation, enhancing consumer experience and altering perceptions require more advanced Natural Language Understanding (NLU) technologies for semantic analysis, sentiment analysis, and advanced conversational applications, making Chatbots smarter and more attuned to human preferences. Asia Pacific Intelligence is one of the few companies in Taiwan focusing on machine intelligence, dedicating themselves to improving human life through proprietary development of NLU technology and specializing in Chatbot applications via the Opentalk platform. Established less than three years ago, it is already the only technological partner in Taiwan for the global top-five industrial AI company 'iFLYTEK'.

Asia Pacific Intelligence constructs 'Multi-Turn Dialogue Querying Capability', enhancing the understanding abilities of Chatbots

Through its internally developed Natural Language Understanding technology, Asia Pacific Intelligence has developed a rapid deployment platform for conversational robots, now equipped with multi-turn dialogue querying capabilities. By integrating a domain knowledge graph, these customer service bots can resolve 70%-80% of issues at the first point of contact. More complex and diverse queries still rely on human customer service. However, the 80% accuracy rate is sufficient for customer service staff to handle more complex customer demands. Additionally, multi-turn dialogue robots can also be applied in factory settings. When customers encounter issues with machinery, they can describe the problem and the machine's condition to the robot; through multi-turn dialogues, the robot can determine the correct problem within a limited scope, effectively pinpoint the issue using the knowledge graph, and notify technical staff for repairs. The machine's preliminary judgment and reporting can generally resolve issues within a day. The underlying data structure of multi-turn dialogue Chatbots relies on interfacing with corporate websites or databases, categorizing data like user preferences, user question and answer data, and user personas. However, apart from requiring a large amount of data, the most crucial aspect is the continuous 'feeding' of domain knowledge to make robots increasingly smarter. Additionally, Bo-Han Wu, the founder of Asia Pacific Intelligence, believes: 'AI learning should be data-driven; thus, dealing with extensive dialogue content cannot be managed with small data. Although various inference technologies are rapidly developing, ultimately, it is still humans who make decisions based on understanding.'

Speaking Out Infinite Possibilities for the Future

Voice technology plays a crucial role in penetrating daily life. For example, Google Assistant announced the launch of its Traditional Chinese version in 2018, actively expanding its voice market in Taiwan. Developers can now upload their voice skills on Action on Google for use by others. Asia Pacific Intelligence (APMIC), leveraging its semantic understanding technology, has listed a voice skill named 'Bus Helper' where users can activate it by saying 'I want to talk to Bus Helper' to their phone or smart speaker. This voice-enabled service can save the hassle of opening an app and typing during the busy morning rush, simply by using voice instead of hands to check bus statuses. The development of voice capabilities requires advanced NLU technology to accurately determine user intent. Major firms like Google, Amazon, and Microsoft are also actively participating in NLU technology research, suggesting that the future of voice skill applications will introduce more eye-catching features, providing more thoughtful and intelligent user experiences, making life more convenient.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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這是一張圖片。 This is a picture.
AI Defect Intelligent Detection - Energy Reduction Smart Monitoring Solutions

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】2秒鐘完成結帳動作 Viscovery AI影像辨識助攻智慧零售
Complete checkout in 1 second, Viscovery AI image recognition assists smart retail

Artificial intelligence AI has gradually changed the way various industries operate in recent years However, most of the work is still done by humans, with AI playing a supporting role This has led to emergence of the term "AI Copilot," which stands for "AI-driven tools or assistants" that aim to assist users in completing various tasks and improve productivity and efficiency The concept of AI Copilot comes from the role of "co-pilot" During flight, the co-pilot assists the main pilot in completing various tasks to ensure flight safety and efficiency In fact, there have been signs of various "machines" beginning to play the role of "copilot" in different fields since the Industrial Revolution, assisting humans in completing heavy physical and repetitive tasks, greatly improving factory production efficiency, and driving rapid economic development Following the advancement of computing equipment and breakthroughs in machine learning, deep learning, and image recognition technologies, the concept of AI Copilot has gradually taken shape The development of AI Copilot marks the transition from "machine-assisted to AI-assisted" Early robots could only complete preset repetitive tasks, but today's AI copilot can learn and adapt to new environments and tasks, and continuously optimize its performance in practical applications This transformation not only changes human-machine interactions, but also has a profound impact on various industries The application scope of AI copilot covers various industries, including finance, healthcare, manufacturing, education, retail, etc, and are everywhere to be seen Application of AI copilot in the retail industry AI image recognition checkout In the retail industry, the application of AI copilot has begun to show concrete results Take Viscovery's AI image recognition checkout system as an example This system is a type of AI copilot model that helps store clerks speed up checkout or assists consumers in simplifying the self-service checkout process The store clerk needs to scan the product barcodes one by one in the regular checkout method If a product does not have a barcode, such as bread and meals, the clerk needs to first visually confirm the items, and then input them into the POS checkout system one by one Based on actual measurements at a chain bakery, it takes 22 seconds for an experienced clerk from "visual recognition" to "entering product information of a plate of 6 items into the checkout system" New clerks may need even more time In addition, according to a Japanese bakery operator, it takes 1 to 2 months to train employees to become familiar with products Now with AI image recognition technology, store clerks let AI handle the "product recognition" step, and AI will play the role of copilot, quickly identifying items within 1 second, speeding up checkout to save 50 of checkout time, and optimizing customers'shopping experience The time cost of training employees to identify bread can also be effectively shortened Even for products with barcodes, AI can quickly identify multiple items in one second, which is more efficient than scanning barcodes one by one The self-checkout system "assisted" by AI image recognition allows consumers to successfully complete shopping without the help of store clerks, eliminating the trouble of swiping barcodes or searching for items on the screen, which improves the shopping experience In a time when store clerks are hard to hire due to labor shortage, this also helps stores reduce operating costs AI quickly identifies multiple checkout items in just one second Source of image Viscovery Recently, startups dedicated to developing AI image recognition checkout solutions have emerged in various countries The most lightweight solution currently known is in Taiwan It can be immediately used by installing a Viscovery lens and a tablet installed with Viscovery AI image recognition software at the checkout counter to connect to the store's existing POS checkout system There are various integration methods, including plug-and-play and API solutions integrated with the store's POS system Viscovery AI image recognition system can be painlessly integrated with the store's existing POS system Source of image Viscovery Example of AI image recognition checkout Currently, the Viscovery AI image recognition system is being used in bakery chains in Taiwan, Chinese noodle shops in Singapore, micromarkets in department stores in Sendai, Japan, and Japanese bakeries and cake shops Over 7 million transactions were completed through this AI system, which identified more than 40 million items These use cases demonstrate the extensive application of the Viscovery AI image recognition system in the retail industry In the future, the company will continue to explore the various possibilities of using Vision AI in retail and catering nbsp The Viscovery AI image recognition system is already being used in bakeries, cake shops, restaurants, and convenience stores in Japan, Singapore, and Taiwan Source of image Viscovery