:::

【2020 Solutions】 Understand the global COVID-19 epidemic in one second. Chatbots become a weapon in the fight against the epidemic.

編輯群2020-04-10

On January 23, 2020, Wuhan, the birthplace of the new coronavirus (commonly known as Wuhan pneumonia), was closed. On January 27, Taiwan’s first new coronavirus epidemic chatbot platform was established, providing immediate information to the government, NGOs and small and medium-sized enterprises with less than 30 people. Free to use to stay informed. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information about the epidemic, they can obtain the latest and correct epidemic information, respond to the development of the epidemic early, and effectively reduce the spread of infection.

In order to combat the new coronavirus epidemic, software giant Microsoft (Microsoft) is currently working with the Centers for Disease Control and Prevention (CDC) and some large healthcare providers to deploy a chatbot to help In response to the COVID-19 virus, GoSky has also joined Facebook's global government cooperation program to provide chatbot construction services to assist government public health departments and other units in fighting the epidemic.

Global chatbot output value will reach US$1.25 billion in 2025

GoSky has observed that many companies have also been greatly affected by the epidemic. In order to prevent the epidemic, most people and companies have implemented home-based epidemic prevention and remote working policies. Now that offline sales have dropped significantly, GoSky has independently expanded the epidemic prevention project to small and medium-sized enterprises with less than 30 employees.

According to a Grand View Research report, the global chatbot market will grow at a compound growth rate of 24.3% from 2017 to 2025, reaching an output value of US$1.25 billion in 2025. In addition, according to estimates by Gartner, an international research consultancy, by 2021, more than 50% of companies will invest more in chatbots (Chatbots) than traditional apps each year. Chatbot technology is becoming more and more mature, and GoSky believes that Chatbot is the next app. Chatbot will be the next app.

Chat robot diagram

▲Chat robot diagram

GoSky, a technology company founded in March 2018, is the world's largest chat robot platform. More than 46% of the world's chat robots are built on its platform, providing one-stop chat robots and digital marketing. Weiquanlong, Yanik, Born Night Show, Uber Eats, etc. are all its customers, and the service industry covers the news media, department store industry, express delivery industry, etc.

At the end of 2019, Wuhan pneumonia (new coronavirus) broke out in China. The Taiwan government announced the establishment of a central epidemic command center at the end of December 2020 and screened overseas passengers. GoSky realized that "the spread of epidemic information is faster than the spread of the epidemic, and there is an opportunity to significantly reduce the impact of the epidemic." After a quick discussion with the team, GoSky decided to use the technology and experience of making chatbots in the past to integrate Johns Hopkins University, USA. The CSSE Center for Systems Science and Engineering at Hopkins University opened the source code of the Global Epidemic Information System, WHO, the US CDC, the Taiwan Disease Control and Prevention Agency and other agencies released epidemic data. On January 27, 2020, the third day of the Lunar New Year, it took a day In the evening, we deployed ahead of schedule to complete the production of the Wuhan Pneumonia Chatbot.

Chatbot helps control the global epidemic

GoSky Marketing Manager Jiang Yanzhou said that the Wuhan Pneumonia Chatbot initially has several functions: 1. Real-time data on the global epidemic, including the number of confirmed, recovered, and dead people around the world; statistics on the number of confirmed, recovered, and dead people in Taiwan; 2. Combined with Google search engine , query real-time news related to Wuhan pneumonia, integrating the latest news from Wikipedia, BBC News Network, China Dragon TV and major domestic news channels; 3. One-click dial 1922 epidemic prevention hotline, providing a more direct inquiry channel and providing users with faster Contact the Centers for Disease Control; 4. Add it to the desktop with one click, allowing users to follow the development of the epidemic at any time without downloading or occupying mobile phone capacity. In the past few weeks, if you want to track the current situation of the epidemic, you have to search through Google, Information can only be obtained by focusing on comprehensive comparisons of major news. However, through this chat machine, users can grasp the latest situation anytime, anywhere and in real time, which has a positive impact on the public's understanding of the epidemic.

New Crown Pneumonia information page

▲New Coronavirus Information Page

In the second phase in early February, we joined in the promotion of public health knowledge and cooperated with ICU doctor Dr. Chen Zhijin to make the correct knowledge about the use of masks into a lazy bag and added it to the chat robot to help the rapid dissemination of correct public health knowledge. At the same time, a mask map was established. After the government announced the real-name system for purchasing masks, the open database of the National Health Insurance Bureau was quickly integrated, and information from local health insurance cooperative pharmacies was made into a mask map function. Users can click to check the county, city and region to see the real-time mask inventory status in the area. Click the button below to open Google Map for users to check the location of the pharmacy for convenient purchase.

Jiang Yanzhou pointed out that the cloud update feature of the chatbot makes information collection and transmission faster. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information related to the epidemic, they can get it. The latest and correct epidemic information can respond to the development of the epidemic early and effectively reduce the spread of infection. Compared with previous apps, chatbots are built on social communication software. There is no need to download additional mobile apps, which greatly reduces the entry barrier for users. You can obtain chatbot services by clicking on the link or scanning the QR Code. Correct information can also be integrated into the chatbot, allowing users to search at any time. At a time when the epidemic information is abundant and complex, it can effectively reduce the impact of false news and ensure the effective delivery of correct information.

New Crown Pneumonia global epidemic information page
[Solution] Understand the global COVID-19 epidemic in one second, chatbots become a weapon in the fight against the epidemic

▲New Coronavirus Global Epidemic Information Page

NLP technology provides a better interactive experience

GoSky is committed to NLP natural semantic analysis technology and builds a database to record user preferences. Through machine learning, it understands each user's interaction mode, provides a better interactive process experience, and can also provide customized services for consumers. personal service.

The basic functions of the chatbot are customer service and automatic replies. It can share the workload of brand fan page managers (editors) and help consumers obtain relevant business information more quickly. As the new coronavirus continues to spread, according to statistics released by Facebook, the number of messages in areas with severe epidemics has increased by 50% compared with the same period, and users' usage time has doubled. This also means that offline During the extraordinary period of declining sales, consumers' demand for online information has increased. Through chatbots, customer lists can be collected, allowing companies to better understand consumer preferences and related information, and helping companies quickly resume operations after the epidemic.

In the future, GoSky will take advantage of chat robots, integrate software and hardware equipment, and develop in the direction of AIoT. It is estimated that AIoT products will be launched in mid-2020, so that chat robots will no longer be limited to mobile phone applications. Chatbots built on Messenger, which do not occupy mobile phone capacity, are updated in the cloud, and have high opening rates, will be the focus of enterprise development. GoSky will focus on the all-round application of chat robots and strive to create a mobile life application ecosystem.

GoSky The team builds a chatbot for the COVID-19 epidemic

▲GoSky team builds a chatbot for the new coronavirus epidemic

「Translated content is generated by ChatGPT and is for reference only. Translation date：2024-05-19」

Recommend Cases

【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours" "What are the functions and features of the product" "What discounts are available now" "Does the product have a warranty" "Does the manufacturer cooperate with the product for repair" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90 or more of these questions are repeatedly asked every day OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team Taiwanrsquos first IMSNS virtual human real-time interactive voice AI customer service Qubby AI The information age has caused changes in consumer behavior Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account The service supports 29 languages and serves domestic and overseas customers 247, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers Qubby AI customer service features Saves training time, standardized AI response, supports IMSNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams The first step is to create an image and personify the corporate image Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model It not only improves brand favorability among customers, but is also an indispensable part of creating warm services The second step is to select the voice Qubby AI customer service can interact with customers through text, preset QampA, and voice For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customersrsquo trust in the brand The third step is to establish a knowledge base An AI brain knowledge base can be created by simply uploading a PDF file For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image Combined with industry Know-How, it can also become an industry-specific AI customer service application For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental knowledge, health education information, and common issues of clinics, and was integrated into a convenient and easy-to-use package Companies only need to follow 3 steps Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service Qubby AI's diverse applications help enterprises comprehensively upgrade from customer service to knowledge management Qubby AI customer service has been used a wide range of industries, such as the healthcare industry, financial industry, electronics industry, conference and exhibition industry, education industry, department store retail industry, public relations service industry, and celebrities The services range from external product sales, event promotion, and customer service to internal HR assistant, knowledge management, compliance, technical maintenance and applications It has become the most intelligent, efficient, and direct business partner for enterprises In addition to helping optimize the service process, allowing personnel to focus on solving truly difficult and valuable problems, Qubby AIrsquos back-end data records the number of times, the time, platform, device, and conversation history of customers using AI customer services, and can export the data Insights into customers can be further discovered from the conversations, and create new types of services to seize business opportunities The Qubby AI customer service back-end completely records user information and data A free 14-day trial offered to find distribution agents to jointly expand domestic and overseas markets To assist enterprises with digital transformation, OSENSE Technologyrsquos Qubby AI customer service offers a free 14-day trial, which provides AI text and expected voice customer services, AI knowledge base construction, a limit of 6,000 messages per month, and 3D virtual human default character to reduce enterprisesrsquo doubts about the AI solution Aside from its efforts to further develop Taiwanrsquos market, OSENSE Technology is actively expanding into international markets, such as the United States, Japan, and Southeast Asia In January 2024, it has signed a contract with the largest clinic management system developer in Southeast Asia to bring Qubby AI customer service southward, hoping to provide comprehensive AI digital services and solutions to medical institutions and people ofnbsp Southeast Asia, creating better healthcare experiences and expanding the smart healthcare ecosystem AI is ushering in a new industrial revolution According to Gartnerrsquos estimates, there are approximately 17 million customer service personnel working in customer service centers around the world 95 of the cost of a customer service center is from personnel Even if 10 of the service volume is automated, tens of billions of US dollars can be saved every year Based on the 2023 Taiwan Industrial AI Survey released by the Artificial Intelligence Foundation, nearly half of Taiwanrsquos companies still have not used AI services This shows the huge AI business opportunities OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets

這是一張圖片。 This is a picture.
Smart Construction Site Security Platform

In construction site operations, implementing safety protection measures and establishing related processes are essential for controlling workplace safety Every business owner strives to minimize industrial safety risks To reduce the probability of workplace accidents, it is particularly important to inspect personal protective equipment PPE and safety measures The Yongyi Smart Construction Site Security Platform utilizes an AI-embedded system, not only to detect whether workers are properly wearing helmets, but also to manage access control at construction site entrances and verify worker identity The Smart Construction Site Security Platform is also a part of the government's push for the Smart Construction Label Initiative 'Smart Site Management' is one of the three main items under the 'Maintenance Management' indicator, highlighting the importance of 'Smart Site Management' This solution includes access management, surveillance management, safety management, and environmental monitoring as aspects of its AIOT solution Feature Highlights 「Translated content is generated by ChatGPT and is for reference only Translation date：2024-11-09」

【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器，大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date：2024-05-19」

PopularTags