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【2020 Solutions】 Understand the global COVID-19 epidemic in one second. Chatbots become a weapon in the fight against the epidemic.

On January 23, 2020, Wuhan, the birthplace of the new coronavirus (commonly known as Wuhan pneumonia), was closed. On January 27, Taiwan’s first new coronavirus epidemic chatbot platform was established, providing immediate information to the government, NGOs and small and medium-sized enterprises with less than 30 people. Free to use to stay informed. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information about the epidemic, they can obtain the latest and correct epidemic information, respond to the development of the epidemic early, and effectively reduce the spread of infection.

In order to combat the new coronavirus epidemic, software giant Microsoft (Microsoft) is currently working with the Centers for Disease Control and Prevention (CDC) and some large healthcare providers to deploy a chatbot to help In response to the COVID-19 virus, GoSky has also joined Facebook's global government cooperation program to provide chatbot construction services to assist government public health departments and other units in fighting the epidemic.

Global chatbot output value will reach US$1.25 billion in 2025

GoSky has observed that many companies have also been greatly affected by the epidemic. In order to prevent the epidemic, most people and companies have implemented home-based epidemic prevention and remote working policies. Now that offline sales have dropped significantly, GoSky has independently expanded the epidemic prevention project to small and medium-sized enterprises with less than 30 employees.

According to a Grand View Research report, the global chatbot market will grow at a compound growth rate of 24.3% from 2017 to 2025, reaching an output value of US$1.25 billion in 2025. In addition, according to estimates by Gartner, an international research consultancy, by 2021, more than 50% of companies will invest more in chatbots (Chatbots) than traditional apps each year. Chatbot technology is becoming more and more mature, and GoSky believes that Chatbot is the next app. Chatbot will be the next app.

Chat robot diagram

▲Chat robot diagram

GoSky, a technology company founded in March 2018, is the world's largest chat robot platform. More than 46% of the world's chat robots are built on its platform, providing one-stop chat robots and digital marketing. Weiquanlong, Yanik, Born Night Show, Uber Eats, etc. are all its customers, and the service industry covers the news media, department store industry, express delivery industry, etc.

At the end of 2019, Wuhan pneumonia (new coronavirus) broke out in China. The Taiwan government announced the establishment of a central epidemic command center at the end of December 2020 and screened overseas passengers. GoSky realized that "the spread of epidemic information is faster than the spread of the epidemic, and there is an opportunity to significantly reduce the impact of the epidemic." After a quick discussion with the team, GoSky decided to use the technology and experience of making chatbots in the past to integrate Johns Hopkins University, USA. The CSSE Center for Systems Science and Engineering at Hopkins University opened the source code of the Global Epidemic Information System, WHO, the US CDC, the Taiwan Disease Control and Prevention Agency and other agencies released epidemic data. On January 27, 2020, the third day of the Lunar New Year, it took a day In the evening, we deployed ahead of schedule to complete the production of the Wuhan Pneumonia Chatbot.

Chatbot helps control the global epidemic

GoSky Marketing Manager Jiang Yanzhou said that the Wuhan Pneumonia Chatbot initially has several functions: 1. Real-time data on the global epidemic, including the number of confirmed, recovered, and dead people around the world; statistics on the number of confirmed, recovered, and dead people in Taiwan; 2. Combined with Google search engine , query real-time news related to Wuhan pneumonia, integrating the latest news from Wikipedia, BBC News Network, China Dragon TV and major domestic news channels; 3. One-click dial 1922 epidemic prevention hotline, providing a more direct inquiry channel and providing users with faster Contact the Centers for Disease Control; 4. Add it to the desktop with one click, allowing users to follow the development of the epidemic at any time without downloading or occupying mobile phone capacity. In the past few weeks, if you want to track the current situation of the epidemic, you have to search through Google, Information can only be obtained by focusing on comprehensive comparisons of major news. However, through this chat machine, users can grasp the latest situation anytime, anywhere and in real time, which has a positive impact on the public's understanding of the epidemic.

New Crown Pneumonia information page

▲New Coronavirus Information Page

In the second phase in early February, we joined in the promotion of public health knowledge and cooperated with ICU doctor Dr. Chen Zhijin to make the correct knowledge about the use of masks into a lazy bag and added it to the chat robot to help the rapid dissemination of correct public health knowledge. At the same time, a mask map was established. After the government announced the real-name system for purchasing masks, the open database of the National Health Insurance Bureau was quickly integrated, and information from local health insurance cooperative pharmacies was made into a mask map function. Users can click to check the county, city and region to see the real-time mask inventory status in the area. Click the button below to open Google Map for users to check the location of the pharmacy for convenient purchase.

Jiang Yanzhou pointed out that the cloud update feature of the chatbot makes information collection and transmission faster. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information related to the epidemic, they can get it. The latest and correct epidemic information can respond to the development of the epidemic early and effectively reduce the spread of infection. Compared with previous apps, chatbots are built on social communication software. There is no need to download additional mobile apps, which greatly reduces the entry barrier for users. You can obtain chatbot services by clicking on the link or scanning the QR Code. Correct information can also be integrated into the chatbot, allowing users to search at any time. At a time when the epidemic information is abundant and complex, it can effectively reduce the impact of false news and ensure the effective delivery of correct information.

New Crown Pneumonia global epidemic information page
[Solution] Understand the global COVID-19 epidemic in one second, chatbots become a weapon in the fight against the epidemic

▲New Coronavirus Global Epidemic Information Page

NLP technology provides a better interactive experience

GoSky is committed to NLP natural semantic analysis technology and builds a database to record user preferences. Through machine learning, it understands each user's interaction mode, provides a better interactive process experience, and can also provide customized services for consumers. personal service.

The basic functions of the chatbot are customer service and automatic replies. It can share the workload of brand fan page managers (editors) and help consumers obtain relevant business information more quickly. As the new coronavirus continues to spread, according to statistics released by Facebook, the number of messages in areas with severe epidemics has increased by 50% compared with the same period, and users' usage time has doubled. This also means that offline During the extraordinary period of declining sales, consumers' demand for online information has increased. Through chatbots, customer lists can be collected, allowing companies to better understand consumer preferences and related information, and helping companies quickly resume operations after the epidemic.

In the future, GoSky will take advantage of chat robots, integrate software and hardware equipment, and develop in the direction of AIoT. It is estimated that AIoT products will be launched in mid-2020, so that chat robots will no longer be limited to mobile phone applications. Chatbots built on Messenger, which do not occupy mobile phone capacity, are updated in the cloud, and have high opening rates, will be the focus of enterprise development. GoSky will focus on the all-round application of chat robots and strive to create a mobile life application ecosystem.

GoSky The team builds a chatbot for the COVID-19 epidemic

▲GoSky team builds a chatbot for the new coronavirus epidemic

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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這是一張圖片。 This is a picture.
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【解決方案】讓硬碟裡的音樂重生 愛飛媒平運用AI為影像找到最佳拍檔
Rebirth the music on the hard drive. Aifei Matchmaking uses AI to find the best partner for the image.

A young girl, alone in Los Angeles, USA, is looking for a dream, a dream that allows the music creator to find her soulmate again with the music she buried deep in the hard drive Li Zihui, the founder of iFeiMedia, has a background in science and engineering, but she has a strong gene for musicians In order to help global musicians create music and find the "best partner" who can successfully match them, she founded iFeiMedia Ping Company provides a one-stop AI video and music matching platform AV Mapping to help video creators quickly find copyrighted original music One-stop AI image music matching solution to find innovative business opportunities for music creators Generally speaking, in the past, video creators had to work on video music, including composing lyrics, music, and finding copyrights It usually took two weeks Through the AV Mapping video and music matching platform, it can be instantly matched to a suitable video in 10 seconds Music, musicians can also remarket their 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creators can search and match suitable music by themselves on the platform, and use the system to It can shorten the duration of the soundtrack from 8 hours to a few seconds, a significant reduction of nearly 2,000 times Li Zihui said that in addition to creating suitable soundtracks, traditional video scoring projects also require a lot of time and cost in communication and search, including subsequent post-production processing such as arrangement and recording, and music licensing, which are even more time-consuming and labor-intensive With the assistance of AI, creators can focus all their efforts on creation without worrying about finding suitable music or having their music copyright stolen Integrated virtual and real marketing, from transaction to contract signing with one click At present, AifeiMeiping's music database has a total of 60,000 tracks in more than 60 categories, covering music from Europe, America, Asia and other parts of the world, including pop, EDM, rock, Irish 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atmosphere, and rhythm In addition to online matchmaking transactions, Aifei Matchmaking also holds physical concert events, inviting music and video creators to participate The content of the event revolves around the display of AI video soundtracks, and a video directed by the director is used on-site to allow music creators to participate PK soundtrack or take out a demonstration video and let AI match it It only takes 10 seconds The images and music matched by AI are very accurate in terms of mood and atmosphere, which amazed the participants Three years of research and development won the Red Dot Design Award, using technology to support the development of music and art Aifei MatchPing spent three years of research and development, and the platform was officially launched in August 2021 In January 2022, it participated in the CES event in Las Vegas, USA, which attracted great attention from reporters present and received more than 100 awards in total media reports, the number of 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token is currently very popular in the art and cultural market What is the possibility of introducing it into the field of video and music Li Zihui said that the current transaction fees gas fees of Ethereum remain high, and coupled with the conclusions she obtained from attending many gatherings in Los Angeles, the acceptance of NFT is still in the process of brewing However, Aifei Matching is still optimistic about the future of NFT Trend, in the foreseeable future, relevant technologies will still be introduced into the AV Mapping platform to provide more diversified trading methods In order to rapidly expand overseas markets, Li Zihui continues to seek funding from international strategic investors in San Francisco At the same time, due to the appropriate control of the epidemic in Los Angeles, the industry is gradually recovering, and Li Zihui also participates in many offline creative gatherings Aifei Media hopes to become a bridge connecting images and music, introduce well-known user cases in the international market, and let more creators see the power of the platform Aifei Media Ping also frequently reports good news After winning the DSA Digital Advertising Singularity Silver Award and the AWE Female Entrepreneurship Best Potential Award co-organized by the American Institute in Taiwan and META, the one-stop AI video and music matchmaking company founded by Li Zihui The platform AV Mapping also won the Best of the best in the Design Concept of the German Red Dot Award in 2020 We hope to continue to be based on technology and nourished by art Support music creators to create better works Li Zihui, the founder of Aifei Matchping, has won many international awards and is a female entrepreneur with great potential「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」