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【2020 Application Example】 Small and Medium Enterprises AI Competency Evaluation System, Significantly Reducing the Cost of Competency Implementation for Businesses!

IBM's supercomputer Watson can predict when employees are likely to resign, with an accuracy rate of 95%, saving IBM up to $300 million a year in retaining employees. Moreover, through cloud computing services and modernization, IBM has streamlined 30% of personnel costs, allowing the remaining employees to earn higher salaries and engage in more valuable work.

So, in Taiwan, how can we ensure that 'employees who stay can receive higher salaries and perform more valuable work'? The key lies in the 'competence setting' for each position. According to the 'iCAP Competency Development Application Platform' established by the Ministry of Labor's Workforce Development Agency, every position has its main responsibilities, work tasks, behavioral indicators, work outputs, knowledge, skills, and attitudes. Only by establishing 'competency' for each position can enterprises effectively apply this in employee recruitment, education and training, and performance management. Without this, not knowing what employees should do is like groping in the dark, which can pose risks to business operations.

Competency Benchmark Example

▲Competency Benchmark Example

Currently, on the 'iCAP Competency Development Application Platform', there are 872 established competency benchmarks, including 553 items completed by various ministries. This includes 253 items from the Ministry of Labor and 66 items from the Ministry of Education. If companies want to establish their own 'competency benchmarks', they need to search for reference materials on the 'iCAP Competency Development Application Platform'. Suppose a company wants to recruit 'sales' personnel but doesn't know what 'sales personnel' should do; they should first search for 'sales personnel' as shown in the figure below.

Searching for 'sales' on the 'iCAP Competency Development Application Platform'

▲Searching for 'sales' on the 'iCAP Competency Development Application Platform'

You can find that there are 18 types of sales personnel. At this point, the company needs to go through each one, check, read, and organize into the 'competency benchmarks' they need; however, if we search what should be a common position in any company, 'general affairs', the result is unexpectedly zero items.

Searching for 'general affairs' on the 'iCAP Competency Development Application Platform'

▲Searching for 'general affairs' on the 'iCAP Competency Development Application Platform'

As seen above, although the 'iCAP Competency Development Application Platform' established by the Ministry of Labor's Workforce Development Agency can solve some of the 'competency benchmarks' for positions, the division of labor within each company is different, and some positions might not be found on the 'iCAP Competency Development Application Platform'. Secondly, in small and medium enterprises, there are often 'multi-skilled workers', meaning many job responsibilities are on a single employee. For example, in small enterprises with less than 30 people, usually, accounting, general affairs, and HR are handled by the same person. If you want to establish competency benchmarks for this person, you have to search separately for 'accounting', 'general affairs', and 'HR', and then integrate these three types of job competencies, which is often time-consuming and ineffective.

This 'Small and Medium Enterprises AI Competency Evaluation System' aims to let 'people fully utilize their capabilities', by introducing AI to more accurately establish basic competency standards for employees, and to track their competency performance at any time.

Competency models are all generated and adjusted manually, which is time-consuming

A domestic exporter of screws, nuts, fasteners, etc., had all its competency models generated and adjusted manually. The execution process was time-consuming and insufficient to meet company needs due to personnel changes, such as: previously, Qiao Mai Enterprise had specialized 'production control personnel', but after this personnel resigned, this job had to be done by other employees, meaning other employees' competency models needed to be adjusted immediately. Or if the company needed to set up a development department due to future development, but previously no one had relevant experience, not only did they not know how to select from within, but also did not understand how to describe on a recruitment website to find the talent they really wanted.

Besides, the CEO of this company has always been troubled by internal performance management. Due to the lack of precise standards and systems to measure employee performance, the results of each performance assessment did not accurately reflect the true performance of the employees, forming assessment blind spots and unable to identify truly deserving employees. Thus, it is hoped that with the AI competency evaluation system, the necessary competencies for the development department can be immediately clarified, as well as how recruitment and performance appraisals should be conducted, so as to effectively solve the pain of unclear responsibilities and inaccurate assessments within the company. Thus, its benefits are significant!

AI Competency System Establishment X Deep Learning

This 4-month HR field competency system project has a clear execution direction, but the introduction of explanatory models such as Seq2Seq, Deep Keyphrase Generation, Tf-IDF keyword extraction algorithms, and PageRank are new attempts in the HR field. During the process, open-source big data architecture is used for natural language processing to complete Word2Vector and index, and inverted index to establish keyword weight and relevance. Due to the inability to process like image data with continuous numbers, it is necessary to simplify the feature values with related keywords such as skills, knowledge, and job categories. Basic steps are briefly described as follows:

1. Establish a Propagation model using Google's long-used LTR mixed Pointwise recommendation engine (2 months)

2. Establish a Back Propagation model (2 months), adjust the hyperparameters of the loss function

3. Adjust the hyperparameters of the CF model

4. Establish a human-machine collaboration mechanism to obtain more data to feed the Model 5. Repeat the above steps

During the development process of the competency model, Lianhe Trend Co., Ltd. and Weiguang International Information Co., Ltd. held multiple discussions, believing that there are interconnections between competencies. After establishing the knowledge graph, further upload the competency scale to the Neo4j graph database for processing complex relational data structures with excellent performance. Currently, 500 competency scales have been uploaded to the Neo4j relationship analysis platform.

Using python for wor2vector natural language analysis

▲Using python for wor2vector natural language analysis

In addition to describing a position with a tensor after word2vector, finding out the appearance of this position's knowledge graph, according to this knowledge graph, one can understand the relevance between different positions and the similarity performance of their dimensions. Finally, this knowledge graph is used to establish the company's 'competency model' and train it with deep learning.

AI Competency Evaluation System Interface

▲AI Competency Evaluation System Interface

In the future, in addition to establishing their own competency models, companies can also be opened to end-users. Individuals can analyze their own competency performance to understand their possibilities for job change and their market value, as well as identify skills needing enhancement. If companies respond to this knowledge graph, they can develop cross-industry products in the future.

1. Short-term: Analyze the competency scales (iCAP, iPAS) published by the government with natural language and keyword models, and cooperate with unsupervised learning to establish 'Native Competency Base Unit Models'.

2. Medium-term: Tailor-made exclusive competency models for enterprises. Based on the existing 'Native Competency Base Unit Models', experts use supervised learning to train the individual company's 'Distributed Derivative Competency Models'.

3. Long-term: Establish 'Reinforcement Learning' models, incorporating employee career cognition and planning.

Competency model recommendations, comparable to professional human resource consultants

Through the dynamic learning of the competency knowledge graph through unsupervised learning, individual companies' competency models are quickly established. Internal human resources personnel or external professional HR consultants can then use the generated competency models to assess and apply aspects of talent recruitment, competency inventory, performance management, and education and training. The system will automatically suggest competencies to be strengthened according to the company's existing job structure, including related knowledge, skills, and attitudes. Through the continuous introduction and training of data, the system learns the employer's actual view of the model for that profession and feeds back to the cloud competency scale, completing the dynamic learning of the knowledge graph through transfer learning. In the future, it can be comparable to professional HR consultants, thereby rapidly assisting many cross-disciplinary or technologically diverse companies in training employee competencies.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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[2023 Case Study] AI Steps into Philanthropy: Stylish Tech at Food Banks

Taiwan Food Bank AssociationHereinafter referred to as 'the Association'With the mission of providing food aid, poverty relief, reducing food waste, and building a hunger-free network, there are locations across Taiwan that gather donations from wholesalers, intermediaries, retailers, manufacturers, and even generous individuals These sites also rescue food that would otherwise be discarded, properly allocate and distribute it to needy households, thus aiding local vulnerable families55Food banks at various locations collect daily donations from wholesale stores, intermediaries, retailers, manufacturers, and even benevolent individuals from all over Taiwan These places also rescue about-to-be-discarded edible materials, properly sort them, and distribute to needy households, assisting local vulnerable populations However, each location requires significant human and volunteer resources to manage daily operations using traditional methods of communication with non-profit organizations and donors After receiving donations, these resources are then allocated to needy families or individuals There is a potential issue of uneven distribution of resources due to a lack of digitalization and integrated information management in these processes Warehouse and Transportation Centers and Mini Food Banks Distributing Resources to the Disadvantaged The location under validation by the Kaohsiung Charitable Organizations Association,Hereinafter referred to as 'Kaohsiung Charity' In109year6month24Officially inaugurated Taiwan's first 'Food Bank-Warehouse and Transportation Center' at a location measuring200square meters, enhancing the efficiency of food resource redistribution, proper storage, and management So far, nearly two hundred tons of vegetables and fruits have been saved, serving over a hundred organizations and benefiting over5thousand vulnerable households, and continues to serve19mini food banks, with planned completion across multiple districts in Kaohsiung, distributing food resources to over10ten thousand vulnerable families Kaohsiung Charity 'Food Bank-Warehouse and Transportation Center' in the Dasha Community Photo Source Kaohsiung Charitable Organizations Association Challenges in Labor and Food Resource Management Facing the needs of a large number of economically disadvantaged families, the management of the 'Food Bank-Warehouse and Transportation Center' is particularly critical During procurement, tasks such as sorting, purging, and bookkeeping must be performed, while during shipment, food resource needs suggested by social workers must be followed These activities rely on manual judgment and accumulated experience Many volunteers involved are elderly and have limited physical strength, making warehouse tasks physically demanding and recruitment challenging If a large batch of food resources arrives, space and manpower are consumed in sorting and inventory management, raising concerns about the effective use of resources and turnover rate This highlights the challenge of scaling up food bank services while lacking corresponding labor and material management systems At the same time, food bank resources come from various donations, thus they vary greatly in type, shelf life, standards, and quantity Volunteers at mini food banks, mostly also elderly, must handle multiple responsibilities such as case services, food resource management,resource allocation, and resource development Sometimes they must also explain and accept immediate, large quantities of specific resources, such as adults receiving baby formula 'Food Bank-Warehouse and Transportation Center' Resource Inventory Relies Entirely on Manual Labor Mini Food Bank Volunteers Handle Multiple Responsibilities Photo Source Taiwan Food Bank Association Reducing Scrap Resources60 Increasing Speed of Resource Transfer80 To enhance resource management and ensure effective use of materials, and to address personnel shortages, this field validation case has 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reinforcement learning constructs the management mechanism for the food bank's warehouse, perfecting the classification of donated goodsRNNTechnical construction of classification models further use of reinforcement learning constructs food bank warehouse management mechanisms, making the classification of donated goods perfectlike white rice, instant drinks, noodles, instant noodles, and canned goodscan then be automatically assigned storage based on storage assignment principles AI Service System Process and Description Source Taiwan Food Bank Association AtAIUnder forecasts, it can optimize the speed of resource transfer and allocation, effectively and accurately match resource donations reducing the loss in the donation process, increase the accuracy of resource distribution, and improve the service rate—the successful donation rate—reducing the waste of resources due to incorrect items, and enabling instant monitoring of food resource stock, ensuring operators can respond quickly to needs, effectively providing resource assistance WithAIthe system's introduction and the establishment of data intelligence, it helps the operations of the warehouse and transportation center, allowing more time for the allocation of donated goods The introduction aims to accelerate the digital service rollout for social welfare organizations, thoroughly addressing the needs of the overall vulnerable segments of society Using the system for resource allocation and dispatching Photo Source Kaohsiung Charitable Organizations Association Following this field validation, it is possible to expand the system to other food bank service pointsAIThe system can also collaborate with more non-profit organizations, public welfare groups, and charitable organizations, expanding 'Food Bank Warehouse Resource CollectionAIAutomated Early Warning Demand Assessment System' application range such as medical supply distribution, helping more organizations manage and distribute more intelligently, reducing resource wastage, and enhancing social welfare 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【解決方案】搭上綠能商機 華鉬實業打造全釩液流電池儲能系統設備 長效儲能的最佳選擇
Taking advantage of green energy business opportunities, Hua Molybdenum Industry creates all-vanadium redox flow battery energy storage system equipment, the best choice for long-term energy storage

Green energy is the future trend and will surely lead to huge business opportunities in the future Wind power has been one of the green energy sources that have attracted global attention in recent years It will become an important force in my country's renewable energy and help Taiwan's power generation reach the goal of 20 by 2025 to improve Taiwan's energy independence As the number and power of domestic wind turbines wind turbines increases year by year, it is particularly important to ensure that the power storage equipment achieves safe, long-term performance, is not easily attenuated during charging and discharging, and is sustainable, low-carbon and environmentally friendly At the same time, the wind turbine equipment itself Health inspection, maintenance and repair have also become the focus of wind farm operators In order to meet the needs of wind farm customers, the green energy business unit of Hua Mo Industry has launched long-lasting energy storage all-vanadium redox flow battery electrolyte and wind turbine AI predictive operation and maintenance, providing 100 safety, long-term efficiency and reducing customer initial manufacturing costs cost-effective power energy storage equipment, and through AI predictive operation and maintenance services to help customers reduce power generation costs by 10 and save up to 30 in maintenance and warranty costs Hua Molybdenum Industry was established in 1998 The industry started by refining vanadium, molybdenum and rare metal elements and other products, and used them in high-end steel, professional chemicals and specialty chemicals industries, and vanadium is more like a steel-making Vitamins can increase the effectiveness of steelmaking Among them, vanadium and molybdenum related products are one of the company's main projects The company sees that the all-vanadium redox flow battery, which is 100 vanadium-based, will be a very promising mainstream green energy technology in terms of long-term energy storage in 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consumption is mainly between 4 pm and 10 pm, which is the peak period for people's daily electricity consumption For this reason, the Energy Administration specifically requires Taipower to strengthen the upgrade of energy storage equipment, which has also driven the market's interest in all-vanadium redox flow batteries Energy storage system equipment is in high demand In addition, Taiwan's current total power reserve construction and contribution has not yet reached 100MW, and the gap from the 2025 target of 15GW of power storage is still more than 15 times Using all-vanadium redox flow batteries to successfully create 100 safe, low-carbon, environmentally friendly and long-lasting energy storage system equipment Compared with the short-term power storage of lithium batteries, the biggest advantage of all-vanadium redox flow batteries is that it is globally recognized as a long-term power reserve It can store energy for a long time up to 12 hours, which means that if it is charged for 12 hours, It can release power for 12 hours Compared with the electricity measurement method of general energy storage systems, which is daily electricity consumption power in kilowatts x time in hours, for all-vanadium redox flow batteries, power and hours are different Special design, the power is also called a stack, which is composed of four materials metal, polymer mold, carbon felt and graphite plate, and the power consumption time is calculated based on the amount of electrolyte in cubes Therefore, when the power electric push x the amount of electrolyte the daily electricity consumption of our all-vanadium redox flow battery for energy storage The product features of the all-vanadium redox flow battery energy storage system equipment include four major features safety, long-term performance, not easy to decay during charging and discharging, and sustainable, low-carbon and environmentally friendly The quality of the all-vanadium flow battery is 100 safe Since the electric energy is stored in the vanadium-containing electrolyte, it can avoid any flammable accidents caused by a fully charged energy storage system In terms of battery life, compared to the short battery life of lithium batteries, all-vanadium redox flow batteries can have a battery life of more than 20-25 years through changes in price Regarding the charge and discharge performance of energy storage, unlike lithium batteries which have a certain number of charge and discharge times 5000-600 times, there is no limit to the number of charge and discharge times of all-vanadium redox flow batteries Regarding zero carbon emissions, which is highly valued globally, unlike lithium batteries which have recycling issues, the electrolyte of the all-vanadium redox flow battery can be used permanently The material components of the stack are environmentally friendly and fully recyclable to create a truly sustainable and low-cost Carbon-friendly energy storage system Onshore wind turbine AI prediction smart operation and maintenance allows customers to reduce power generation costs by 10 and save maintenance and warranty costs by up to 30 Hua Molybdenum Industry not only improves the long-term power storage efficiency of renewable energy customers through all-vanadium redox flow battery energy storage system equipment and helps customers reduce initial purchase costs, but also uses AI smart operation and maintenance empirical calculations for offshore and onshore wind turbines Field demonstrations were drawn on Taipower's onshore wind farm, and we actively accumulated our own technical experience and energy in AI predictive operation and maintenance With the support of the AI HUB project of the Industrial Bureau of the Ministry of Economic Affairs, the cooperation site will focus on the Phase I wind farm of Taipower Corporation and provide smart operation data of wind turbines for more than 6 months for analysis The AI predictive operation and maintenance system for onshore wind turbines uses machine learning The main technology provider comes from ONYX Insight, a subsidiary of British Petroleum BP The company uses AI Hub analysis software technology to analyze the wind turbines faced by Taipower Pain point analysis, including power generation loss of road-based wind turbines and damage prediction of key components of land-based wind turbines such as gearboxes, pitch bearings under abnormal vibration three-dimensional vibration frequency or abnormal temperature, etc output Through this implementation, it can effectively help Taipower reduce power generation costs by 10, increase asset value by 12, and save up to 30 in maintenance and warranty costs In the past three years, ONYX Insight has successfully predicted and operated more than 20,000 offshore or onshore wind turbines around the world, accumulating extremely high AI model accuracy It is believed that the international partnership established with ONYX Insight will effectively guide and accelerate the green energy division of Hua Molybdenum Industry in its goal and layout to become an independent technology service provider for wind turbine AI predictive operation and maintenance Works with partner ONYX insight to provide customers with an AI predictive operation and maintenance system, including wind turbine power generation loss and damage prediction of key wind turbine components Building a solid foundation for domestic wind turbine operation and maintenance, using Taiwan as a base to expand to Southeast Asian wind farms The market output value of offshore wind turbine AI predictive operation and maintenance in Taiwan will exceed NT30 billion in the future, and the energy storage market has an output value of more than 100 billion US dollars globally In the future company vision, Hua Molybdenum Industrial hopes to become An independent technical service provider for vanadium flow battery electrolyte and wind turbine AI predictive operation and maintenance The long-term goal is to establish a local supply chain of vanadium flow battery electrolytes around the world by accumulating abundant technology and performance capital to supply industry needs nearby 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

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CCTV Intelligent Video Search System

Search for a specific person, find someone with a suitcase entering the factory in Gao'an area Color features of the person and the object confirmed, person in blue and black top, suitcase in black color, throughCCTV the intelligent video search system, by setting object and color retrieval conditions, it can successfully locate three video clips containing the target subject This greatly aids operational staff in finding the target items, and through this system, search speed can far surpass manual effort6fold Pain Points The CSE-Kaohsiung Plant is densely equippedCCTVto monitor every corner of the plant area, but when an incidenthappens, it's impossible within a limited time throughCCTVvideo playback to find the incident, the implications and risks behind this are self-evident Many areas that are usually unmanned can easily become security blind spots Thus, how to monitor a vast plant area more intelligently and effectively is one of the crucial aspects of building a smart plant for the semiconductor industry The AES Plant in Kaohsiung covers a vast area, with many important sites requiring monitoring of personnel movements to ensure corporate secrets and employee safety 1 Automated production lines and warehouses In semiconductor enterprises’ automated production lines and warehouses, oftenAGV(Automated Guided VehicleAGVs automated guided vehicles travel at high speeds if plant personnel inadvertently enterAGVthe moving area and cannot issue a warning to the person, then the regrettable accidents that occur will be too late to reverse 2 Material and product storage areas Materials used in semiconductor-related processes are costly if areas storing materials or products are breached, there is a risk of loss of high-value materialsproducts 3 High-security areas Trade secrets relate to the core technological competitiveness of semiconductor-related enterprises if someone breaches the high-security areas, there is a risk of corporate secrets being leaked The safety of trade secrets has always been one of the most critical issues for semiconductor enterprises 4 Loading docks At AESLButthe dock area often has loading vehicles coming and going if someone intrudes into the dock area, there is a risk of vehicle collisions and accidents Additionally, goods awaiting shipment at the dock area could be stolen or potentially damaged from collisions, thus causing significant reputation and financial losses for the company, further leading to production and shipping inconvenience When an abnormal event occurs, how to quickly search for the relevant key footage from massive data Many important locations within the AES Kaohsiung Plant need to be equippedCCTVfor safety checks, butCCTVWith thousands to tens of thousands of cameras, manually searching through footage for an event requires laborious frame-by-frame review which is time-consuming and inefficient In light of advancements in computer vision, it's beneficial to utilizeAIto replace manual playback and searching Problem Scenario Object Detection The data source for object detection comprises two parts Open-source datasetsOIDv4and AES Kaohsiung PlantCCTVImage files For these files, search for usable data, specificallyOIDv4image files For these files, extract the defined nine major categories of objects for training data among them, two object categories, knives and gasoline barrels, were not found inOIDv4found usable data for knives and gasoline barrels, while the remaining seven categories of objects are available fromOIDv4useful training data found for the remaining seven categories of objects, all marked Regarding the Kaohsiung PlantCCTVimage files, select some frames Frame of the footage, and manually annotate the objects to be_detected for training and testing data Nine Major Objects Color Recognition The data source for color recognition is divided into two partsInternet image screenshots, and Kaohsiung PlantCCTVimage files Currently, no publicly available open-source datasets specifically for color recognition applications have been found, so images are collected from the web Search the web for images of the defined nine major object categories, save the images after separating the objects from the background, keeping only the object sections, and mark the images according to color Additionally, for the Kaohsiung PlantCCTVimage files, use the already-markedbounding boxextractCCTVimage files from variousFramesections of objects identified by color, and finally, visually identifiable images are marked according to color Each object category has its specific color definition, depending on the usual colors seen in these objects in real life Dynamic Ignore during Training FromOIDv4during the training of the object detection pilot model, since each image in this dataset is only marked for a single category, but the image may contain other desired detection categories unmarked For such cases, dynamic ignore techniques will be employed during training to avoid confusion Next, use the extracted training data from the Kaohsiung Plant toFine-Tuneenhance the detection rate of the object in specific designated areas Finally, select the model that computes the lowest loss value in the test set during the training process as the main object_detection model Dynamic Ignoring AIHelp You View CCTV The intelligent video search system primarily serves as an assistive system for searching surveillance footage, capable of speeding up the process of finding target events by setting search conditions for objects By simply defining the search conditions, you can quickly produce thumbnails of critical objects and playback for review, shortening the time required for manual case retrieval of the past The search time is quickly6doubled, allowing the front-end security unit to use this platform to strengthen the first line of risk management supervision and take timely preventive measures 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」