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【2020 Application Example】 AI Smart Customer Service Maintenance Response System, solving customer machinery fault issues instantly through chatting!

A tool machine manufacturer that markets successfully both domestically and internationally, but also faces challenges?

A domestic tool machine manufacturer specializing in CNC wire cut machines, CNC EDM machines, and CNC fine hole EDM machines, uses its strong core capability in electromechanical development to deliver high-precision, high-quality products. It has successfully developed an aviation engine turbine ring wire cutting machine and specializes in designing and manufacturing super-large custom models, successfully marketing its products to over 30 countries worldwide.

Though capable of marketing high-quality products, the lack of standardized processes and methodologies for machine maintenance means that it often requires significant manpower and time to address machine failures, increasing maintenance costs...

No fast repair solutions, difficult personnel training, high maintenance time costs

While the tool machine manufacturer can sell high-precision machinery globally, encountering maintenance situations always consumes a lot of manpower and money. This is due to the lack of standardized troubleshooting processes for machine maintenance, mainly relying on the experience of maintenance technicians and the machine error codes. Not all faults can be diagnosed through codes. Technicians can only initially judge based on the error codes, then hypothesize the likely fault causes for further inspection and maintenance. There is also no standard way to record the repair methods, making it difficult to quickly troubleshoot similar issues in the future.

In addition to 'lack of standardized fault troubleshooting process', there are also issues of 'difficult personnel training' and 'high maintenance time costs'. Technicians need years of repair experience and must be familiar with mechanics, electronics, and mechanical engineering. If error codes are not available during repair, it requires considerable time to identify the problem with the machine, causing significant time and cost losses.

▲Traditional way of addressing issues through email

Implementing the 'AI Smart Customer Service Maintenance Response System' reduces costs for maintenance visits, shortens the duration of repairs, and simultaneously enhances the product's value.

Considering the pain points mentioned, the needs of the tool machine manufacturer are threefold: firstly, establishing a 'fault troubleshooting AI image recognition maintenance knowledge base system'. Then, collecting data on machine failures to establish a 'machine fault condition database'. Lastly, integrating AI image recognition and deep learning functions to analyze photos taken at the time of the machine's failure in order to identify the most closely related fault issues and troubleshooting methods.

This 'AI Smart Customer Service Maintenance Response System' predominantly uses 'supervised learning' as its primary AI technique. The 'AI model' part involves 'CNN' (Convolutional Neural Networks), which is used for image recognition and obtaining extensive training data on machine malfunctions and recommended maintenance methods for effective AI predictions. The 'data analysis' part uses 'DNN' (Deep Neural Networks) to acquire reference data related to fault conditions after training, providing answers that maintenance staff and clients desire for repairs, reducing the rate of maintenance visits and enhancing the product's added value. Additionally, 'AlexNet' is used as a preliminary development tool; its parameters can be set independently and executed automatically, ensuring that the AI model trained aligns closely with expected outcomes.

Currently, the tool machine manufacturer has around 10,000 graphic and text entries, predominantly 'image data'. The system uses images for fault identification and text to assist in the diagnosis of abnormalities. It employs '360-degree panoramic modeling' to archive graphic data and stores numerous image files internally. Additionally, it gathers relevant data such as electrical currents, voltages, water pressures, and flow rates via sensors, utilizing them for associated decision-making processes. The following pictorial representation shows the system service process:

AI Smart Response Customer Service System Service Process Chart

▲AI Smart Response Customer Service System Service Process Chart

This system gathers experiences from technical maintenance staff and information on machine faults to establish databases containing: machine fault conditions, machine fault images, maintenance actions, and completions of machines. It logs the comprehensive repair records, and leveraging AI image recognition and data analysis, it determines the most likely fault conditions. Through accumulated maintenance experience, the machine is enabled to autonomously learn and decide, offering the most suitable solutions to technicians or clients, thus shortening the training and repair time for technicians, reducing clients' downtime and costs, and increasing the machine's additional product value.

Promoting the 'AI Smart Customer Service Maintenance Response System' across various industries for greater economic impact!

This 'AI Smart Customer Service Maintenance Response System' initially sets up a maintenance knowledge base, then employs Chatbot technology to integrate smart customer service, allowing clients to interact directly via chat to quickly resolve basic machine faults. In the training of maintenance technicians, AI can also swiftly classify and inform of the likely fault causes and troubleshooting steps, thus lessening training and repair duration. By effectively solving issues like the lack of quick repair solutions, difficulty in training personnel, and high maintenance time costs, it is poised to expand its applications to other industries for more significant economic outcomes in the future.

AI Intelligent Reply Customer Service System - Smart Image Recognition Customer Service Illustration

▲AI Intelligent Reply Customer Service System - Smart Image Recognition Customer Service Illustration

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【導入案例】維繫遊艇王國美譽 嘉信遊艇導入國內第一套FRP複材超音波智慧檢測
Maintaining the reputation of the “Kingdom of Yachts” - Kha Shing Enterprise introduces the first domestic FRP ultrasonic smart inspection of composite materials

The Kaohsiung-based Kha Shing Enterprise Co, Ltd was established over 40 years ago, and is Taiwan's largest customized yacht company with customers all over America, Europe, Asia, and Australia, earning Taiwan the reputation of the "Kingdom of Yachts" Current FRP hull inspection still relies on traditional methods, such as visual inspection and knocking sounds, which is time-consuming and labor-intensive Kha Shing has applied PAUT array ultrasonic inspection to hull FRP composite materials for the first time, and combined it with AI to interpret ultrasound images, develop complete intelligent solutions, and create emerging markets for inspection companies Kha Shing Enterprise Co, Ltd was formerly Kha Shing Wood Industry Co, Ltd, and was a factory specializing in wood import in Kaohsiung Linhai Industrial Park when it was first established It began to design, manufacture, and sell yachts in 1977 After the second-generation successor of the company, President Kung Chun-Hao entered the company, he made a breakthrough in the previous manufacturing model that relied mainly on the skills of master craftsmen, introduced digital manufacturing to accelerate shipbuilding, and began to make larger yachts, ranking in the top 20 manufacturers worldwide among manufacturers of large yachts over 24 feet It also set a record of delivering 94 yachts within one year, earning Taiwan the reputation of "Kingdom of Yachts" Defect detection ensures yacht quality, using AI to replace humans to achieve higher efficiency Defect detection is very important to ensuring yacht quality At present, the yacht industry still uses very traditional defect detection methods The hull structure is usually made by hand lay-up or the vacuum infusion process, using visual inspection or knocking and the frequency of the sound to determine defects It requires time-consuming manual inspection If there are any defects, they must be reworked and repaired, and a gel coat subsequently sprayed The hull must be constructed in sections to facilitate inspection For large yachts over 24 meters long, construction in sections is very time-consuming and labor-intensive To shorten the time of the yacht manufacturing process, Kha Shing Enterprise will first carry out the gel coating process for the hull, and then perform the hand lay-on process The hull manufacturing process has two types of composite material test specimen structures In terms of 54-foot yacht hulls, the hull contains gel coat, core material, fiber and resin, and the total thickness is about 32cmplusmn01cm, which is twice the total thickness of FRP hull without core material of about 16cmplusmn01cm Defects such as incomplete impregnation of glass fiber or residual air bubbles between glass fiber and resin occasionally occur during the manufacturing process The types of defects include insufficient resin, voids, and delamination Once defects occur, the supply of hull materials will be insufficient and yacht delivery will be delayed Schematic diagram of types of FRP hull In order to solve this problem, Kha Shing Enterprise has engaged in technical cooperated with the metal materials industry and the AI technology industry, combining the ultrasonic inspection expertise of the metal materials industry with AI technologies developed by the AI technology industry in recent years to help solve issues of Kha Shing Enterprise with defect detection The method uses PAUT on the composite material structure of yachts, conducts FRP ultrasonic evaluation to determine the thickness of the yacht hull and material properties, and evaluates the ultrasonic probe frequency applicable to the hull structure based on professional ultrasonic experience After testing, a frequency of 5MHz and a probe width of 45mm can successfully find the location and size of defects in the simulated defect test specimen The three parties jointly found defect detection solutions from array ultrasonic evaluation, AI technology model development, and actual application in yachts The image inspected is an ultrasound image The image displays different colors based on the ultrasonic feedback signal An AI model that automatically identifies defective parts is established through the YOLO algorithm If the amount of abnormal data collected is insufficient for training, the CNN-based Autoencoder algorithm is used to collect normal image data for training and construct an AI model for abnormality detection The object detection YOLO model is trained by inputting image data marked as having defects, while the abnormality detection model is trained by inputting image data without defects Simulated defective specimen corresponding to PAUT results Defect detection by and AI system can shorten the construction period by 15 months and speed up determination by 50 After the development of this AI system is completed, it will be validated on actual 54-foot yachts of Kha Shing Enterprise, and can effectively resolve issues with defects The application of AI technology in ultrasonic inspection for intelligent determination is expected to accelerate determination by approximately 50, and will also shortens the construction period by 15 months, effectively improving the speed and quality of the yacht manufacturing process As Taiwan develops larger and more refined yachts, it will create opportunities for industry optimization and transformation, as well as opportunities for the development of key technologies The application of an AI ultrasonic inspection solution for composite materials is the first of its kind in the yacht industry, and is expected to attract more yacht manufacturers with inspection needs The AI ultrasonic inspection solution for composite materials has three major competitive advantages 1 Professional inspection experience and digital database to facilitate process management and analysis 2 Automatic AI determination and identification quickly identifies defects and provides immediate feedback to process engineers 3 High-efficiency process inspection provides defect repair recommendations, reduces damage rate, and improves the strength and quality of composite materials The application of AI technology can optimize the yacht manufacturing process, reduce manual inspection, create added value through the application of AI in Taiwanrsquos yacht industry, increase international purchase orders, and allow Taiwan yachts to continue to enjoy a good reputation in the world Furthermore, this business model has also spread to fields of application related to composite materials, increasing cross-sector market usage It is estimated to contribute approximately NT14 to NT2 billion in economic benefits to Taiwan's equipment maintenance and non-destructive testing market

【解決方案】佐翼科技無人機導入高爾夫球場域 可節省一半人力
Droxo Tech Applies Drones in Golf Courses to Reduce Manpower by Half

For most golf courses, the operations and management is a headache "Golf courses are selling turf and need to be properly taken care of," a golf course manager bluntly pointed out Facing the market pain points of labor shortage, aging population and high cost, the use of AI drones for pesticide spraying and pest control will reduce labor costs by more than half and greatly improve the overall operational efficiency At noon in early summer, an AI drone is slowly taking off at the Taipei Golf Club in Taoyuan Its main task is to test AI drone fertilizing and pesticide spraying on the golf course In fact, drones of Droxo Tech, the company performing this task, are widely used for fertilization, pesticide spraying, and pest and disease control for rice, bananas, and tea trees For golf courses with turfs that often cover tens to hundreds of hectares, AI drones are needed to assist in turf maintenance Data collection, development of pesticide spraying AI models, and multispectral image analysis and testing will be carried out in the current stage In the future, large-scale technology implementation and verification will be carried out to set an example for applying drones to golf courses Using AI drones to fertilize and spray pesticides can reduce the manpower required by half The traditional way of maintaining the turf in golf courses is to carry spray buckets or drive spraying vehicles to spray areas one by one "Domestic golf courses began to plant ultra-dwarf Bermuda grass in 2001 This grass species prefers a cool climate and is not suitable for Taiwan's hot and humid weather" Droxo Techrsquos CEO further pointed out that to prevent turf from pests and diseases, pesticide spraying is necessary For an 18-hole golf course, it is equivalent to spraying pesticides once a week, and the T-ground and fairways are sprayed every two months For golf courses, spraying pesticides is time-consuming and labor-intensive It is important to note that large-scale spraying will increase the risk of personnel poisoning and increase the amount of pesticide used Benefits of applying agricultural drones to golf courses According to Droxo Techrsquos research, golf course pests include Spodoptera litura, which comes out at night to look for food, so pesticide spraying must be carried out in the evening According to the traditional method, pesticide spraying requires two vehicles and three personnel for a total of 45 hours If AI drones are used for fertilizing and pesticide spraying, it only takes one operator to spray 08 hectares of land in 20 minutes, saving about two-thirds of the manpower and reducing operating costs by about 30 Using AI drones to fertilize and spray pesticides on golf courses can reduce the manpower required by half In addition to the significant benefits of using agricultural drones for golf course turf maintenance, Droxo Tech also specially introduced AI multispectral image recognition for NDVI Normalized Difference Vegetation Index analysis "The so-called multispectral is to direct light with different wavelengths on the turf, and the reflected images are collected for analysis" Droxo Tech CEO Liu continued to explain that each plant absorbs light with different wavelengths, so multispectral imaging can determine the growth status of grass species At the same time, combined with AI image recognition, the distribution of pests and diseases can be accurately detected, and the amount of pesticide used is determined on this basis Cross-domain collaboration to build a multi-source turf image databasenbsp Using AI multispectral image recognition technology, Droxo Tech will collect visible light, multispectral, thermal images, and hyperspectral images to establish a multi-source turf image database to fully understand the growth cycle of Bermuda grass Droxo Tech has accumulated rich experience in agricultural AI drone pesticide spraying , but there are still many problems that need to be overcome to implement AI solutions in golf courses For example, it is necessary to establish a new pesticide spraying model and test flight methods, especially the application of multispectral image recognition PoC is not difficult, but actual implementation requires more test evidence, repeated inferences, and collaboration with plant experts This part must rely on the cross-domain integration of legal entities such as the Institute for Information Technology III, gathering more fields for verification, and creating a paradigm before it can be more widely adopted by golf courses There are not many international cases on the application of AI drones in golf courses During the verification process, it is not yet known whether it can be quickly copied to the next golf course However, Droxo Tech CEO Liu believes that through cross-domain collaboration, clearly defining the problems and listing them one by one, supply and demand parties can reach a consensus, propose solutions to each problem, and seek cooperation with internal and external resources Only then will we be able to gradually achieve the goal of making golf courses smarter and smoothly assist the industry with transformation Zuoyi Technology's CEO, Liu Junlin 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

這是一張圖片。 This is a picture.
Using Plant Growth Chambers as an Example - Standardizing Electronic Device Procedures Based on Imaging

In recent years, global climate change and environmental issues have become increasingly severe, causing major impacts on agricultural production Traditional agriculture heavily relies on weather conditions, facing challenges such as unstable crop quality, plummeting yields, and difficult pest control Particularly in Taiwan, agricultural biotech companies and farmers have suffered continuous losses, creating an urgent need for innovative solutions Meanwhile, Taiwan's plant factory industry faces many challenges high equipment and labor costs, an incomplete industrial chain diminishing international competitiveness, and a lack of cooperation among enterprises, all of which limit industry development Additionally, COVID-19the pandemic has highlighted the importance of remote monitoring and management Traditional manual inspections and data collection methods no longer meet the needs of modern agricultural production These issues collectively underline the urgent need for smart agricultural solutions, driving companies like Taiwan's HaiBoTe to develop innovative projects integrating IoT, cloud computing, and artificial intelligence technologies HaiBoTe Cloud Data Integration and Analysis Platform Facing these challenges, the agricultural sector urgently needs a system that can precisely control growth environments, improve resource efficiency, enable remote monitoring, and facilitate intelligent management Existing plant factory equipment often requires complete replacement, with poor compatibility with older equipment, and sensors and camera systems may require different interfaces, making them inconvenient to use Therefore, there is a need for a flexible solution that can integrate various equipment and technologies, providing real-time monitoring and data analysis, and automatically adjusting environmental parameters based on plant growth conditions This demand exists not only in Taiwan but is also a global trend in the development of smart agriculture By incorporating artificial intelligence, more scientific evaluation standards can be established, optimizing production processes, improving yield and quality, while reducing energy consumption and environmental impact Additionally, such smart solutions can attract more young people to participate in agricultural production, promoting industry upgrading and sustainable development Overall, the demand for smart agricultural solutions stems from the urgent requirements to address climate change, enhance production efficiency, reduce costs, and achieve precise management, and this is exactly the problem companies like Taiwan's HaiBoTe are striving to solve Taiwan's plant factory operators are facing a series of severe challenges, which are gradually eroding their competitiveness and survival space Firstly, the high cost of equipment and operations is their biggest burden Each electricity bill feels like a heavy blow, forcing them to balance between ensuring product quality and controlling costs Secondly, the unpredictability brought by climate change has become their nightmare Sudden extreme weather events can destroy their carefully nurtured crops in a short time, causing massive economic losses What's worse, they find themselves increasingly at a disadvantage in international market competition In contrast, large overseas plant factories, with their advanced automation technology and well-organized supply chains, can produce stable-quality agricultural products at lower costs, putting unprecedented pressure on Taiwan's operators On the technical level, they also face numerous challenges Compatibility issues between new and old equipment often put them in a bind, encountering various technical obstacles when trying to integrate different systems Lack of precise data analysis and forecasting capabilities also makes it difficult for them to make production decisions and accurately determine the best growth conditions for each crop Existing monitoring systems provide data that is often disorganized, difficult to interpret and apply Human resource challenges are also severe, with young people generally lacking interest in agricultural work, making it difficult for them to recruit employees with modern agricultural skills Even existing employees often feel exhausted from tedious manual operations and monitoring tasks These problems are intertwined, creating a complex dilemma that leaves plant factory operators confused and anxious They urgently need a comprehensive solution that can enhance factory operational efficiency, reduce costs, and improve product competitiveness, helping them overcome difficulties and regain their footing in the fierce market competition In facing the various challenges of plant factory operators, Taiwan's HaiBoTe company has demonstrated exceptional technical innovation and a flexible customer-oriented development strategy They deeply understand that the solution must be able to seamlessly integrate existing equipment while providing highly intelligent management functions To this end, HaiBoTe's RD team adopted a modular design approach to develop a system that can be flexibly configuredIoTIoT system The core of this system is a smart control hub that can communicate with various sensors and actuators During development, HaiBoTe worked closely with customers, deeply understanding their specific needs and operational environments They even dispatched engineers onsite to observe the daily operations of the plant factories, ensuring that the developed system actually solves practical problems This in-depth cooperation not only helped HaiBoTe optimize their product design but also established a close relationship with customers, laying the foundation for subsequent continuous improvements HaiBoTe's innovation is not just reflected in hardware design but also in their developed intelligent software system This system integrates advanced machine learning algorithms, capable of precise forecasts and optimal 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HaiBoTe's developed smart agriculture solution not only brought revolutionary changes to plant factories but also painted an encouraging picture for the future of the entire agricultural industry The excellence of this system is evident in several aspects firstly, it achieves precise control of the plant growth environment, significantly improving crop yield and quality stability Through advanced artificial intelligence algorithms, the system can forecast and adjust optimum growth conditions based on historical data and real-time monitoring information, ensuring each plant grows in the ideal environment Secondly, it significantly reduces energy consumption and operational costs, improving resource efficiency The intelligent management system optimizes water, electricity, and nutrient supply, reducing waste and lowering manpower costs Additionally, the system's modular design and strong compatibility allow it to seamlessly integrate various new and old equipment, providing a flexible solution for gradual upgrades of plant factories Most importantly, the system injects a sense of technology and modernity into agricultural production, helping to attract the younger generation to the field and injecting new vitality into the industry Looking ahead, HaiBoTe's smart agriculture system has broad application prospects and expansion potential In addition to plant factories, this system can also be applied to traditional greenhouse cultivation, urban agriculture, and even home gardening In the field of aquaculture, similar technology can be used to monitor and optimize the breeding environments for fish or shrimp In the food processing industry, similar intelligent monitoring and forecasting systems can be used to optimize production processes and enhance food safety Even in the pharmaceutical industry, this type of precise environmental management system could be applied to drug research and production processes To further promote this system, HaiBoTe could adopt a multifaceted strategy Firstly, they could collaborate with agricultural colleges and research institutions to establish demonstration bases, allowing more people to experience the benefits of smart agriculture firsthand Secondly, they could develop customized solutions tailored to different scales and types of agricultural production, expanding the applicability of their products Furthermore, they could raise awareness and acceptance of smart agriculture within the industry by hosting forums, online seminars, and sharing success stories Lastly, they could explore collaborations with government departments to integrate this system into policies supporting the modernization and sustainable development of agriculture, thereby promoting the widespread adoption of smart agriculture on a larger scale Through these efforts, HaiBoTe not only can expand its market share but also make a significant contribution to the sustainable development of global agriculture, truly realizing the vision of technology empowering agriculture 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-09」