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【2020 Solutions】 Venture Capital Veteran Returns to Taiwan to Create the First Remote Medical Platform

Originally believing that Taiwan was not fertile ground for the development of remote medical services, Xu Keyu, founder and CEO of the Health Networking Information Company, was driven by goodwill to build a remote medical collaboration platform for rural areas. The easing of regulations and the isolation caused by the COVID-19 pandemic unexpectedly ignited the demand for remote medical care. 'The wind has risen,' Xu Keyu, standing at the cusp of opportunity, sailed the winds, developed the 'Immediate Doctor View APP' and marked a new milestone in Taiwan’s remote medical services.

Xu Keyu lived in the United States for 20 years and was deeply involved in venture capital, boasting over 30 years of high-tech investment and management experience in Greater China and Silicon Valley. Due to the vast geographic size of the U.S., accessing medical care is challenging, hence remote medical care is quite common, with home-care doctors conducting initial diagnostics and giving treatment advice over the phone.

From a charitable perspective, creating Taiwan's first remote medical platform

After retiring and returning to Taiwan, Xu Keyu participated in rural medical volunteer activities with the Rotary Club. Moved by the scarcity of medical resources in rural areas, where volunteer doctors pay for their own transportation and medication, and differ in time attendance, leading to repeated consultations and resource sharing issues. Therefore, Xu Keyu hopes to promote remote medical services by establishing a cooperative platform, starting from a 'charitable' perspective.

Health Network Information Company's 'Immediate Doctor View' platform offers a system free of charge for volunteer doctors, with features including video recording, video calls, registration, and medical records. Currently, over 200 doctors are stationed on the platform. According to Xu Keyu, there are two models of remote medical services. One is the Smart Hospital model, which is centered around hospitals primarily with the aim of treating diseases, incorporating clinics, pharmacies, cooperative medical labs, and even mobile device providers, with services provided to patients by the hospital integration.

The second model is patient-centered Internet medical treatment, where all medical-related facilities revolve around the patient. The ownership of medical data and records belongs to the patient, not the hospital. Doctors need authorization to access patient data, and patients can also revoke a doctor's authorization. This approach can revamp the physician-patient dynamic, shifting authority back to the patients, also forcing doctors to improve overall medical quality by eliminating weaker elements.

Immediate Doctor View

Statistically, there are 58 rural health stations and 15 island health stations across Taiwan, with only fixed visiting family physicians stationed. By using the system platform, only nurses need to operate retinal cameras and related portable diagnostic equipment to immediately get health reports. Once the doctor in the remote location detects an issue, they can quickly arrange referrals, allowing for early detection and treatment, which saves on medical costs and secures health.

Starting from a charitable initiative, providing a field for verification of innovative business models in healthcare, the loosening of regulations brings more possibilities for remote medical care, turning Taiwan, once considered a 'remote medical desert' by Xu Keyu, into a place showing signs of developmental dawn. In response to remote medical services, the Ministry of Health and Welfare officially issued the 'Telemedicine Treatment Measures' on May 11, 2018, relaxing the care targets and modes for remote medical care, which include follow-up for acute inpatients within three months, institutional residential long-term care residents with chronic prescriptions from a medical institution, integrated care related to family doctors, and foreign patients who are not covered by national health insurance but are planning to receive or have received treatment from local medical institutions, all of whom can benefit from remote medical services.

Remote medical services include health education, health promotion, disease prevention, and post-recovery treatments. To protect public health, the Ministry of Health and Welfare will promote the 'Health Passbook' in the second quarter of 2020, aimed at returning the autonomy of health care and medical record data to the public, aligning with Xu Keyu’s philosophy.

The 'Immediate Doctor View APP' primarily targets the B2B market, focusing on corporate employee care. According to a research report by the 104 Job Bank, each year over 100,000 managers resign to take care of elderly family members, causing corporate personnel turnover. If this platform is utilized effectively, through triple video conferencing and full recording, one can accompany their parents for a doctor visit while in the office, reducing the chance of managerial resignations.

Additionally, with the introduction of remote medical care benefits in enterprises, whether on assignment or business trips, personnel can receive timely medical consultation and care, enhancing the company’s ability to retain talent.

Moreover, hospitals or clinics can also create VIP groups through the system platform, providing exclusive home care for VIP clients with significant assets, or for patients with severe conditions, offering appropriate medical resources at all times, reducing costs for hospitals and ensuring better care for patients.

Technology drives remote medical services, with AI+IoT being crucial

Xu Keyu states that technology is the driving force behind Taiwan's remote medical services, with AI and IoT playing key roles. Here, 5G helps solve the fundamental network issues, and IoT devices collect personal physiological information including temperature, heart rate, pulse, and blood pressure. These devices, in conjunction with AI, identify potential issues and provide guidance, assisting doctors in making remote disease diagnoses and offering precise recommendations.

The Immediate Doctor View APP system includes four modules: 1. Communication module, including CTI features which automatically bring up client-related data such as medical history, personal information, and IP address upon phone connection; 2. HIS module; 3. Service support module; 4. Online payment module.

This system has been providing remote medical services to rural areas, expatriates, international students, and travelers abroad since April 2019. Now, whether in rural areas or overseas, during the day or at midnight, patients can immediately access professional medical consultations through the mobile video feature. Xu Keyu believes that the biggest challenge in entrepreneurship is to integrate various stakeholders in the overall ecosystem, including doctors, devices, and data. He has to devise methods and strategies to persuade everyone to join the platform, initially providing resources for free, and plans to adopt innovative business models in the future, charging listing fees, thereby fostering mutual benefits among doctors, patients, corporations, and device providers on the platform, and building a more robust environment for Taiwan's remote medical services.

Immediate Doctor View APP development team

▲Immediate Doctor View APP development team

Health Network Information Company Founder and CEO Xu Keyu

▲Health Network Information Company Founder and CEO Xu Keyu

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】2秒鐘完成結帳動作 Viscovery AI影像辨識助攻智慧零售
Complete checkout in 1 second, Viscovery AI image recognition assists smart retail

Artificial intelligence AI has gradually changed the way various industries operate in recent years However, most of the work is still done by humans, with AI playing a supporting role This has led to emergence of the term "AI Copilot," which stands for "AI-driven tools or assistants" that aim to assist users in completing various tasks and improve productivity and efficiency The concept of AI Copilot comes from the role of "co-pilot" During flight, the co-pilot assists the main pilot in completing various tasks to ensure flight safety and efficiency In fact, there have been signs of various "machines" beginning to play the role of "copilot" in different fields since the Industrial Revolution, assisting humans in completing heavy physical and repetitive tasks, greatly improving factory production efficiency, and driving rapid economic development Following the advancement of computing equipment and breakthroughs in machine learning, deep learning, and image recognition technologies, the concept of AI Copilot has gradually taken shape The development of AI Copilot marks the transition from "machine-assisted to AI-assisted" Early robots could only complete preset repetitive tasks, but today's AI copilot can learn and adapt to new environments and tasks, and continuously optimize its performance in practical applications This transformation not only changes human-machine interactions, but also has a profound impact on various industries The application scope of AI copilot covers various industries, including finance, healthcare, manufacturing, education, retail, etc, and are everywhere to be seen Application of AI copilot in the retail industry AI image recognition checkout In the retail industry, the application of AI copilot has begun to show concrete results Take Viscovery's AI image recognition checkout system as an example This system is a type of AI copilot model that helps store clerks speed up checkout or assists consumers in simplifying the self-service checkout process The store clerk needs to scan the product barcodes one by one in the regular checkout method If a product does not have a barcode, such as bread and meals, the clerk needs to first visually confirm the items, and then input them into the POS checkout system one by one Based on actual measurements at a chain bakery, it takes 22 seconds for an experienced clerk from "visual recognition" to "entering product information of a plate of 6 items into the checkout system" New clerks may need even more time In addition, according to a Japanese bakery operator, it takes 1 to 2 months to train employees to become familiar with products Now with AI image recognition technology, store clerks let AI handle the "product recognition" step, and AI will play the role of copilot, quickly identifying items within 1 second, speeding up checkout to save 50 of checkout time, and optimizing customers'shopping experience The time cost of training employees to identify bread can also be effectively shortened Even for products with barcodes, AI can quickly identify multiple items in one second, which is more efficient than scanning barcodes one by one The self-checkout system "assisted" by AI image recognition allows consumers to successfully complete shopping without the help of store clerks, eliminating the trouble of swiping barcodes or searching for items on the screen, which improves the shopping experience In a time when store clerks are hard to hire due to labor shortage, this also helps stores reduce operating costs AI quickly identifies multiple checkout items in just one second Source of image Viscovery Recently, startups dedicated to developing AI image recognition checkout solutions have emerged in various countries The most lightweight solution currently known is in Taiwan It can be immediately used by installing a Viscovery lens and a tablet installed with Viscovery AI image recognition software at the checkout counter to connect to the store's existing POS checkout system There are various integration methods, including plug-and-play and API solutions integrated with the store's POS system Viscovery AI image recognition system can be painlessly integrated with the store's existing POS system Source of image Viscovery Example of AI image recognition checkout Currently, the Viscovery AI image recognition system is being used in bakery chains in Taiwan, Chinese noodle shops in Singapore, micromarkets in department stores in Sendai, Japan, and Japanese bakeries and cake shops Over 7 million transactions were completed through this AI system, which identified more than 40 million items These use cases demonstrate the extensive application of the Viscovery AI image recognition system in the retail industry In the future, the company will continue to explore the various possibilities of using Vision AI in retail and catering nbsp The Viscovery AI image recognition system is already being used in bakeries, cake shops, restaurants, and convenience stores in Japan, Singapore, and Taiwan Source of image Viscovery

【解決方案】聲麥無線推出殺手級5G即時AI語音翻譯 降低5成口譯成本
VM-Fi launches killer 5G real-time AI voice translator that reduces interpretation costs by 50%

With "Voice as a Service VaaS", VM-Fi Inc launched the world's leading 5G real-time AI voice translation service "VM-Fi," providing AI real-time translation subtitles TranSpeech and AI multi-lingual smart counter TransDisplay The service is applied to real-time translation services in diverse fields, such as international exhibitions, tourism industry, and retail stores The translation service can be quickly set up in 15 minutes, which can significantly reduce the customer's interpretation service cost by 50, creating benefits in terms of time and labor costs This killer application is a product launched by VM-Fi, which has been established for three years It can significantly reduce the cost of interpretation by half It successfully entered the Japanese market and is highly popular among consumers TranSpeech real-time subtitles for speeches and TransDisplay smart counter AI service solution For organizers of international forums and exhibitions, paying high interpretation fees has always been a common pain point hard to put into words According to statistics, to hold an all-English forum in Taiwan, including two interpreters, setting up an interpretation booth, on-site radio station, control panel, and audio, the total cost will be at least NT100,000 to meet the on-site interpretation needs Established in September 2020, VM-Fi launched the "VM-Fi 5G real-time AI voice translation service" In just 2 years, and successively won the Mobileheroes of the Ministry of Economic Affairs Industrial Development Bureau, Start-up competition in the Smart City Project, Qualcomm Innovate in Taiwan Challenge QITC, Japan's JR Kyushu Innovative Business Competition Excellence Award, and the CES 2022 Innovation Award It has not only received praises in the market, but also attracted great attention from Taiwanese investors and was adopted by large Japanese trading companies It hopes to help people around the world avoid communication barriers through smart city solutions, and enjoy a convenient life in smart cities 5G real-time AI voice translation does not require expensive interpreters and equipment and reduces the interpretation cost by 50 The VM-Fi team, which has a solid technical foundation in language translation, digital content, and UX development, has learned that only 20 of high-end consumers in the market can afford the high cost of interpretation To meet the remaining 80 of market demand, VM-Fi combines 5G high-speed transmission and AI voice recognition technology help customers reduce labor and costs Its business solutions can be applied in international exhibitions, tourism services, shopping malls, and online and offline business meetings 5G high-speed AI speech translation service process "Unlike traditional interpreters' sentence-by-sentence interpretation, which is a time-consuming and inefficient process that prevents the audience from smoothly listening to a speech," VM-Fi further stated that the real-time AI speech translation service uses AI algorithms to analyze the speakers speech The AI determines the parts of speech and subject of the speaker, and then immediately translates it The lecturer does not need to wait for the interpreter, and only needs to connect the microphone cable to the VM-Fi 5G real-time AI voice translation service to speak freely The audience can immediately read the translated subtitles 5G real-time AI voice translation was used in the Kyoto Smart City Summit amp Expo for two consecutive years in 2022-2023 The "VM-Fi 5G real-time AI voice translation service" currently supports Chinese, English, Japanese, Korean, Spanish, French, and German, providing translation services between these seven languages During the pandemic, when the demand for online activities increased significantly, VM-Fi introduced the world's first real-time subtitle service solution The contents spoken by the foreign speaker is translated in real-time and displayed on the live broadcast screen, allowing the audience to understand contents shared by the speaker in real time The operation method is also very simple Audiences do not need to download the APP All they need to do is open the Youtube or Facebook live broadcast platforms provided by the organizer The real-time subtitle solution not only saves customers the trouble of translation work, but also allows online listeners to enjoy seamless real-time translation services without any worries Real-time subtitles provide audiences with seamless real-time translation service In addition, the smart counter solution TransDisplay launched by VM-Fi in Japan is also very popular among consumers VM-Fi stated that Japan has a large elderly population and a large number of tourists Especially during the pandemic, most consumers wore masks and there was often a gap in communication The smart counter directly converts the communication between two parties from voice to text and displays on the transparent partition, providing the most considerate service that the public can clearly see at a glance In the future, VM-Fi will work with Taiwanese panel manufacturers, integrating software and hardware to provide voice-to-real-time subtitle translation services in Japanrsquos shopping malls, stations, airports, and government agencies Smart counters provided people with friendly communication services during the pandemic User experience is the key to VM-Fi taking root in the Japanese market Facing the explosive growth of cross-border tourism business opportunities after the pandemic, VM-Fi is confident in business expansion VM-Fi stated that the VM-Fi 5G real-time AI voice translation service has demonstrated excellent product and service resilience during the pandemic, and can flexibly meet customer needs for various physical or online services VM-Fi plans to establish a headquarters in Japan before April 2025, and actively cooperates with Kansai and Kyoto prefectural and municipal governments to expand its operations After establishing a solid foundation in the Japanese market, the EU market will be the next important target VM-Fi participated in fundraising activities of the AI Founders Alliance of the AI Program of the Industrial Development Bureau, Ministry of Economic Affairs The company relied on the assistance of the Institute for Information Technology III, Taiwan-Japan Industrial Collaboration Promotion Office TJPO, and the Japan External Trade Organization JETRO to actively seize Japan's market "Japan's market not only values digital transformation, but also user experience UX" Therefore, after the successful launch in Japan, everything will fall into place when it expands to other markets around the world VM-Fi app in Japan's shopping malls, stations, airports, and government agencies VM-Fi is a startup with passion and innovative spirit nbspfounded in 2020 We focus on AI speech recognition and real-time translation technologies, and are committed to allowing people around the world to enjoy high-speed speech translation during international speeches, at service counters, and during communication, completely removing the language barrier and allowing everyone to enjoy equal rights to information VM-Fi's AI service is not only a technological innovation, but also a commitment to global sustainable development A Digital solutions We are committed to reducing paper use Every sheet of A4 paper saved reduces carbon emissions by 78 grams, using practical digital solutions to promote environmental protection B Renewable energy decisions We choose cloud services that use renewable energy and plan to achieve the goal of using cloud services that use 100 renewable energy by 2025, in order to create a greener technology foundation for the future C Water saving decisions We are committed to using cloud services that achieve positive water benefits before 2030, ensuring that the replenishment of water resources exceeds consumption, and contributing to the future of the Earth D Net zero emission decisions When using new data centers, we will choose net-zero deforestation to protect the natural environment E Sustainable development goals Through the decisions above, we are making active efforts to achieve the United Nations Sustainable Development Goals SDGs 4, 7, 9, 10, 11, and 13, exerting every effort to create a better world VM-Fi's vision is to create a world without communication barriers, allowing everyone to communicate freely and jointly move toward a better future Let us work together to contribute to global communication equality and sustainable development, and create a greener and better future nbsp