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【2021 Application Example】 Factory Helper Chatbot Reduces Machine Downtime to One Day

Jinfeng Machinery Industry, the fourth largest punch press manufacturer globally, has developed an app that connects with LINE, WeChat, and IM emergency communication software. Regardless of the number of machines, integrated through a single platform, the production and equipment status can be monitored in real time via mobile phones and tablets.

Established nearly seventy years ago, Jinfeng Machinery is one of the unsung heroes behind Taiwan's early 'living room as factories' approach, with household subcontracting tasks such as spoon and button metal pressing handled by Jinfeng's machines. With the advent of Industry 4.0 technologies, this 'hidden company' based under Bagua Mountain in Changhua had to adopt AI robots to swiftly address malfunctions and reduce wait times.

Real-time monitoring AI robots have become essential assistants on the factory line

GM of Jinfeng Machinery Industry, Tseng Sheng-ming famously said: 'Always consider the next step for our customers.' With an annual revenue of over 7.5 billion New Taiwan Dollars, a single day of factory downtime equates to a loss of over 20 million dollars. At the forefront of Industry 4.0, Jinfeng uses various sensors to remotely monitor the operational status of machines and record data. Through network-connected gateways that integrate peripheral equipment, monitoring data is transmitted to databases to quickly detect and reduce the risk of downtime. Cloud-based, 24/7, 365-day repair registration and constant monitoring are aimed at achieving the goal of an unmanned factory.

金豐機器工業總經理曾盛明的名言是:「永遠為客戶設想下一步」,年營業額逾新台幣75 億元的金豐,工廠停工一天等於損失2,000 多萬元,走在工業 4.0 的浪頭上,金豐透過各式感測器遠程掌握機台運作狀態並記錄數據,運用網路連接閘道器整合周邊設備,將監測數據傳送至數據庫,快速檢知降低停機風險,雲端線上全年365 天、每天24 小時報修等隨時監控,以實現無人化工廠的目標。

To speed up the resolution of machine malfunctions, Jinfeng Machinery Industry introduced a customer service chatbot developed by Asia-Pacific Smart Machine Company, featuring multi-round dialogue capabilities. Combined with a knowledge graph in the punching field, operators simply need to inquire through the proxy robot to quickly obtain troubleshooting solutions and repair quotes, eliminating the need to wait for Jinfeng technicians to handle issues on-site. This approach has reduced downtime to within one day, cutting the time spent on factory malfunction resolutions by up to 50%.

Accelerated security screening processes can significantly save up to 30% of manpower

By applying AI technology for machine understanding, Asia-Pacific Smart Machine facilitates immediate and accurate problem classification through inquiries by customers and front-line staff. Online responses to operational issues and needs are synchronized, scheduling repair personnel and materials to quickly resolve faults and effectively reduce downtime losses. In the field of tool machines, Open Talk can integrate with Industry 4.0 tool machines for machine control and real-time data queries. Engineers no longer need to use smartphones or tablets; they can simply use voice commands to control machines and make inquiries through installed speakers or robots, promptly notifying maintenance when issues arise, keeping repair time within one day. Moreover, the technology provided by Asia-Pacific Smart allows for automatic detection of which production line is problematic, type of issue, and management of the situation, speeding up the repair process and potentially saving up to 30% of manpower.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

Recommend Cases

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[2023 Case Study] AI Steps into Philanthropy: Stylish Tech at Food Banks

Taiwan Food Bank AssociationHereinafter referred to as 'the Association'With the mission of providing food aid, poverty relief, reducing food waste, and building a hunger-free network, there are locations across Taiwan that gather donations from wholesalers, intermediaries, retailers, manufacturers, and even generous individuals These sites also rescue food that would otherwise be discarded, properly allocate and distribute it to needy households, thus aiding local vulnerable families55Food banks at various locations collect daily donations from wholesale stores, intermediaries, retailers, manufacturers, and even benevolent individuals from all over Taiwan These places also rescue about-to-be-discarded edible materials, properly sort them, and distribute to needy households, assisting local vulnerable populations However, each location requires significant human and volunteer resources to manage daily operations using traditional methods of communication with non-profit organizations and donors After receiving donations, these resources are then allocated to needy families or individuals There is a potential issue of uneven distribution of resources due to a lack of digitalization and integrated information management in these processes Warehouse and Transportation Centers and Mini Food Banks Distributing Resources to the Disadvantaged The location under validation by the Kaohsiung Charitable Organizations Association,Hereinafter referred to as 'Kaohsiung Charity' In109year6month24Officially inaugurated Taiwan's first 'Food Bank-Warehouse and Transportation Center' at a location measuring200square meters, enhancing the efficiency of food resource redistribution, proper storage, and management So far, nearly two hundred tons of vegetables and fruits have been saved, serving over a hundred organizations and benefiting over5thousand vulnerable households, and continues to serve19mini food banks, with planned completion across multiple districts in Kaohsiung, distributing food resources to over10ten thousand vulnerable families Kaohsiung Charity 'Food Bank-Warehouse and Transportation Center' in the Dasha Community Photo Source Kaohsiung Charitable Organizations Association Challenges in Labor and Food Resource Management Facing the needs of a large number of economically disadvantaged families, the management of the 'Food Bank-Warehouse and Transportation Center' is particularly critical During procurement, tasks such as sorting, purging, and bookkeeping must be performed, while during shipment, food resource needs suggested by social workers must be followed These activities rely on manual judgment and accumulated experience Many volunteers involved are elderly and have limited physical strength, making warehouse tasks physically demanding and recruitment challenging If a large batch of food resources arrives, space and manpower are consumed in sorting and inventory management, raising concerns about the effective use of resources and turnover rate This highlights the challenge of scaling up food bank services while lacking corresponding labor and material management systems At the same time, food bank resources come from various donations, thus they vary greatly in type, shelf life, standards, and quantity Volunteers at mini food banks, mostly also elderly, must handle multiple responsibilities such as case services, food resource management,resource allocation, and resource development Sometimes they must also explain and accept immediate, large quantities of specific resources, such as adults receiving baby formula 'Food Bank-Warehouse and Transportation Center' Resource Inventory Relies Entirely on Manual Labor Mini Food Bank Volunteers Handle Multiple Responsibilities Photo Source Taiwan Food Bank Association Reducing Scrap Resources60 Increasing Speed of Resource Transfer80 To enhance resource management and ensure effective use of materials, and to address personnel shortages, this field validation case has introduced 'Food Bank Warehouse Resource CollectionAITo advance resource management, ensure effective use of resources, and solve manpower shortages, this validation site has implemented an 'Automated Early Warning Needs Assessment System' for the food bank's warehouse resource gathering The first part involves building a classification model, setting up and collecting warehouse information at the site, andAItraining the model Past sitewarehouse information is collected and stored in a database, allowingAIfor preprocessing, classification, and other tasks At the same time, depending on the dependency conditions of the types of goods as features, algorithms are introduced for computation and modeling, and the data collected is used for retraining, ultimately validating the field and organizing data for the five most common types of goods into training and test datasets as required The second part involves constructing the classification model using AI techniques further use of reinforcement learning constructs the management mechanism for the food bank's warehouse, perfecting the classification of donated goodsRNNTechnical construction of classification models further use of reinforcement learning constructs food bank warehouse management mechanisms, making the classification of donated goods perfectlike white rice, instant drinks, noodles, instant noodles, and canned goodscan then be automatically assigned storage based on storage assignment principles AI Service System Process and Description Source Taiwan Food Bank Association AtAIUnder forecasts, it can optimize the speed of resource transfer and allocation, effectively and accurately match resource donations reducing the loss in the donation process, increase the accuracy of resource distribution, and improve the service rate—the successful donation rate—reducing the waste of resources due to incorrect items, and enabling instant monitoring of food resource stock, ensuring operators can respond quickly to needs, effectively providing resource assistance WithAIthe system's introduction and the establishment of data intelligence, it helps the operations of the warehouse and transportation center, allowing more time for the allocation of donated goods The introduction aims to accelerate the digital service rollout for social welfare organizations, thoroughly addressing the needs of the overall vulnerable segments of society Using the system for resource allocation and dispatching Photo Source Kaohsiung Charitable Organizations Association Following this field validation, it is possible to expand the system to other food bank service pointsAIThe system can also collaborate with more non-profit organizations, public welfare groups, and charitable organizations, expanding 'Food Bank Warehouse Resource CollectionAIAutomated Early Warning Demand Assessment System' application range such as medical supply distribution, helping more organizations manage and distribute more intelligently, reducing resource wastage, and enhancing social welfare 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【導入案例】哈瑪星科技建構AI模型管理平台 加速AI落地應用
Hamastar Technology Builds an AI Model Management Platform to Accelerate the Application of AI

Riding the AI hype train, financial service providers are using their solid foundation in the industry to not only transform themselves, but also assist their customers with transformation Hamastar Technology, which has been established for over two decades, has been developing AI technology and assisting industry customers with the implementation of AI in recent years Hamastar Technology believes that to implement a complete AI project, in addition to AI theoretical knowledge, data analysis, and model training capabilities, it is also necessary to develop APIs for data, establish databases, develop front-end RWD web pages, and even consider layout design and user experience based on customer needs These tasks create technical barriers for AI startups Even from the perspective of companies that have reached a certain scale, it is hard to accumulate technical experience and accelerate business growth due repeatedly investing manpower developing similar functions in each project Institutional customers still require high level of customization for AI Using the requirements of government Agency A implemented by Hamastar Technology as an example, users must control false information from specific channels The platform needs to provide data ingestion functions for training models and predictions, and can complete natural language processing NLP text classification model training and use When the model discovers false information, it needs to immediately notify responsible personnel through messaging software The need of Agency B is to use an AI model to automatically classify petitions and immediately provide information on past cases as reference for the petitioner or officer Although the project models are similar data ingestion, model prediction, warning notification, the required functions still need to be separately developed for individual projects, and existing programs and models cannot be reused to speed up the implementation of subsequent projects After in-depth discussion, Hamastar Technology found that pain points of enterprises implementing AI projects include high implementation costs and lengthy project schedules It is difficult for a single enterprise to simultaneously have data scientists, analysts, engineers, and designers Current projects are all focused on solving the needs of specific fields, and it is difficult to reuse the AI models in other fields of application At the same time, the tools are concentrated in AI projects and cannot provide customers with total solutions In other words, due to the "limited manpower," "restricted fields," and "insufficient tools" of AI service providers, the implementation of AI technology projects requires high costs or lengthy timelines These are common problems that companies urgently need to solve Therefore, if there is an AI model application service management platform, it will be able to solve the above difficulties and not only reduce costs, but also accelerate project implementation and provide customers with one-stop solutions AI model application service management platform assists in quickly completing projects Therefore, with the support of the AI project of the Industrial Development Bureau, Ministry of Economic Affairs, Hamastar Technology carried out the "AI Model Application Service Management Platform AISP RampD Project" and engaged in the RampD of AISP products The purpose is for AI service providers to complete the AI projects with twice the result using only half the effort The AISP provides one-stop AI solutions AI service providers can quickly assemble required functions, such as data API, model management, and model prediction result monitoring subscription through existing module functions of the AISP It also provides commonly used graphical tools to help companies quickly design interactive charts or dashboards required by users, effectively reducing the labor costs required to execute projects, shortening the solution POC or implementation time, and accelerating the implementation and diffusion of industry AI In terms of product business model, in the short term, the company will extensively invite IT service providers with expertise in the field of AI to work together, and use platform services to solve the AI implementation problems faced by requesting units in various field, gradually building trust in the platform brand In the mid-term, the company hopes to gradually expand the market based on its past success, and form strategic alliances with multiple IT service providers to solve more and wider problems in specialized fields and provide more solutions for units to choose from The platform combines field experts to jointly expand overseas markets In the long term, after establishing AI strategic alliances in various specialized fields, the platform will have a large number of AI solution experts for specialized fields After accumulating a large amount of successful project experience, Hamastar Technology hopes that the AISP will be able to work with experts companies to expand into the international market Harmastar Technology Co, Ltd was formed in 2000 by recruiting numerous senior professional managers and technical experts in related fields It is committed to software technology RampD and services, and aims to develop into an international software company, actively creating opportunities for international cooperation in the industry Under the excellent leadership of its first president, the company has rapidly grown into a major software company in Taiwan

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CCTV Intelligent Video Search System

Search for a specific person, find someone with a suitcase entering the factory in Gao'an area Color features of the person and the object confirmed, person in blue and black top, suitcase in black color, throughCCTV the intelligent video search system, by setting object and color retrieval conditions, it can successfully locate three video clips containing the target subject This greatly aids operational staff in finding the target items, and through this system, search speed can far surpass manual effort6fold Pain Points The CSE-Kaohsiung Plant is densely equippedCCTVto monitor every corner of the plant area, but when an incidenthappens, it's impossible within a limited time throughCCTVvideo playback to find the incident, the implications and risks behind this are self-evident Many areas that are usually unmanned can easily become security blind spots Thus, how to monitor a vast plant area more intelligently and effectively is one of the crucial aspects of building a smart plant for the semiconductor industry The AES Plant in Kaohsiung covers a vast area, with many important sites requiring monitoring of personnel movements to ensure corporate secrets and employee safety 1 Automated production lines and warehouses In semiconductor enterprises’ automated production lines and warehouses, oftenAGV(Automated Guided VehicleAGVs automated guided vehicles travel at high speeds if plant personnel inadvertently enterAGVthe moving area and cannot issue a warning to the person, then the regrettable accidents that occur will be too late to reverse 2 Material and product storage areas Materials used in semiconductor-related processes are costly if areas storing materials or products are breached, there is a risk of loss of high-value materialsproducts 3 High-security areas Trade secrets relate to the core technological competitiveness of semiconductor-related enterprises if someone breaches the high-security areas, there is a risk of corporate secrets being leaked The safety of trade secrets has always been one of the most critical issues for semiconductor enterprises 4 Loading docks At AESLButthe dock area often has loading vehicles coming and going if someone intrudes into the dock area, there is a risk of vehicle collisions and accidents Additionally, goods awaiting shipment at the dock area could be stolen or potentially damaged from collisions, thus causing significant reputation and financial losses for the company, further leading to production and shipping inconvenience When an abnormal event occurs, how to quickly search for the relevant key footage from massive data Many important locations within the AES Kaohsiung Plant need to be equippedCCTVfor safety checks, butCCTVWith thousands to tens of thousands of cameras, manually searching through footage for an event requires laborious frame-by-frame review which is time-consuming and inefficient In light of advancements in computer vision, it's beneficial to utilizeAIto replace manual playback and searching Problem Scenario Object Detection The data source for object detection comprises two parts Open-source datasetsOIDv4and AES Kaohsiung PlantCCTVImage files For these files, search for usable data, specificallyOIDv4image files For these files, extract the defined nine major categories of objects for training data among them, two object categories, knives and gasoline barrels, were not found inOIDv4found usable data for knives and gasoline barrels, while the remaining seven categories of objects are available fromOIDv4useful training data found for the remaining seven categories of objects, all marked Regarding the Kaohsiung PlantCCTVimage files, select some frames Frame of the footage, and manually annotate the objects to be_detected for training and testing data Nine Major Objects Color Recognition The data source for color recognition is divided into two partsInternet image screenshots, and Kaohsiung PlantCCTVimage files Currently, no publicly available open-source datasets specifically for color recognition applications have been found, so images are collected from the web Search the web for images of the defined nine major object categories, save the images after separating the objects from the background, keeping only the object sections, and mark the images according to color Additionally, for the Kaohsiung PlantCCTVimage files, use the already-markedbounding boxextractCCTVimage files from variousFramesections of objects identified by color, and finally, visually identifiable images are marked according to color Each object category has its specific color definition, depending on the usual colors seen in these objects in real life Dynamic Ignore during Training FromOIDv4during the training of the object detection pilot model, since each image in this dataset is only marked for a single category, but the image may contain other desired detection categories unmarked For such cases, dynamic ignore techniques will be employed during training to avoid confusion Next, use the extracted training data from the Kaohsiung Plant toFine-Tuneenhance the detection rate of the object in specific designated areas Finally, select the model that computes the lowest loss value in the test set during the training process as the main object_detection model Dynamic Ignoring AIHelp You View CCTV The intelligent video search system primarily serves as an assistive system for searching surveillance footage, capable of speeding up the process of finding target events by setting search conditions for objects By simply defining the search conditions, you can quickly produce thumbnails of critical objects and playback for review, shortening the time required for manual case retrieval of the past The search time is quickly6doubled, allowing the front-end security unit to use this platform to strengthen the first line of risk management supervision and take timely preventive measures 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」