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【2021 Solutions】 People-oriented Ruiyang Information develops the iota C.ai dialogue service platform to solve system integration problems

Ruiyang Information, which has been established for 34 years, has occupied an important position in the fields of official document systems, knowledge management systems, and enterprise e-ization. Facing the advent of the era of AI and mobility, Ruiyang Information boldly embraces AI and " "People-oriented", we will equip existing services with the wings of AI, develop interactive dialogue service platform iota C.ai and enterprise instant messaging iota IM, help integrate various internal systems of the enterprise, including official documents, procurement, customer service, etc., and greatly improve the efficiency of internal employees of the enterprise. Work efficiency.

Ruiyang Information has accelerated its investment in the field of artificial intelligence since 2013, and has demonstrated its R&D technology capabilities in various fields such as natural language processing, machine learning, deep learning, and natural language understanding. At this stage, achievements such as technical word extraction, automatic classification, recommendation systems, topic clustering, technical document transposition, text-based text search, picture-based picture search, and intelligent robots (Chatbot) have been developed.

Ruiyang Information deeply cultivates AI technology and automatically breaks down official documents with an accuracy of more than 90%

"AI is mainly used in text and images." Wu Zhenming, deputy general manager of Ruiyang Information, further explained that the official document system and knowledge management system that Ruiyang Information is good at are prioritized for introduction and optimization. Among them, the Taipei City Government complained in 1999 The number of cases to be handled every day is very large. The process must be recorded, automatically divided into documents, and assigned to relevant processing units. Through machine learning, the accuracy rate of automatic document classification has reached more than 90%. Taipei City The automatic classification of government cases in 1999 can also achieve an accuracy of more than 85%.

He emphasized that Ruiyang Information will hone its AI technical capabilities from the beginning of the project so that it can add value to existing services. In addition, the image part, such as trademarks, financial reports, orders, faxed forms, etc., are originally paper files. If you have to convert each key into a text file, it will be time-consuming and time-consuming. This is also a pain point in the financial industry, small and medium-sized enterprises and other industries. Rui Through OCR (text recognition) processing and combined with RPA (robotic process automation) for image recognition, Yang Information can directly convert images into text and automatically store them into electronic files, which can speed up the processing speed of enterprises and help achieve Digitalization before transformation.

Ruiyang Information continues to deepen the use of AI technology to launch new automated and mobile services, such as launching the conversation service platform iota C.ai and enterprise instant messaging iota IM, and entering the chat robot and enterprise IM instant messaging market.

iota C.ai dialogue service platform provides Mobileize more efficient IT services

▲ iota C.ai dialogue service platform provides more efficient IT services than mobile services

Wu Zhenming said that iota C.ai is a truly "enterprise-level" conversational service management platform that can quickly lead enterprises into the new technology application field of "conversational" services. He explained that iota is a robot generator. To conduct intelligent interactive Q&A, you need to design a dialogue script. The robot designed with iota's assistance can be published to instant messaging software such as Line and Teams. There are two types of users who use the conversation robot platform, one is for internal use of the enterprise; the other is for external use of the enterprise.

Integrate independent systems within the enterprise to establish a people-oriented and friendly working environment

Among them, for internal use within the enterprise, such as manufacturing internal systems can be integrated with ERP and MES systems through the iota platform. For example, the internal business of the enterprise can simultaneously query ERP orders and MES product production status through a single interface. Customer contact information on the CRM system only needs to be issued through the iota robot. In addition, the company has internal systems such as official documents, procurement, leave, etc., all of which are independent, causing inconvenience to users. Through the design of a conversational robot service platform, different system backends can be integrated at the same time to provide a "people-oriented" friendly working environment. . External use is intelligent customer service, including the financial industry, public sector, etc., which require a lot of customer service. In the past, they used phone calls or emails. Now, intelligent customer service robots can be used to directly reply or solve customer questions, greatly simplifying customer service. manpower, and improve customer satisfaction.

The dialogue service platform iota C.ai allows users to design dialogue interactive scripts, QA Q&A and natural language intent training through the GUI interface without writing programs; IT staff can quickly integrate enterprise back-end systems Interface with robots to create diversified interactive promotions; users can access various corporate information through a single human-machine interface in the "chat room" through conversations or clicks, and experience efficient IT operations.

The robot built through iota C.ai uses natural language processing technology of intent analysis and intelligent question and answer to present the richest dialogue cards in the industry. It has the most flexible process design and mock testing functions, and supports multi-department division of labor. Cooperate to complete Chatbot services in various fields/functions.

R&D funds account for 13%, and investment in AI technology research and development accounts for about 40%

Ruiyang Information’s annual R&D expenditure accounts for 13% of its revenue, of which 30%-40% is invested in the research and development of AI-related technologies. After the epidemic, considering the increasing demand for WFH (Work from home), it will continue to move towards Chatbot, mobile and cloud-based development, such as instant messaging, platform and video conferencing integration value-added, video conference text narration processing and archiving and other smart assistant functions, can provide related services from chatting, discussion, meeting, etc. In the process of developing AI technology and services, Wu Zhenming pointed out that due to the varying degrees of digitalization of Taiwanese enterprises, it is difficult to collect data, and in an environment where the establishment of information systems is not mature enough, there are certain obstacles to introducing AI. Ruiyang Information We will continue to deepen natural language processing technology and strive to provide a simple and easy-to-use dialogue platform to assist the smooth transformation of the industry.

As for the overview of Ruiyang Information’s overseas layout, Ruiyang Information stated that the products and services deployed in overseas markets include cloud and enterprise e-ization. Among them, knowledge management (KM), which has the largest market share, has expanded to mainland China. There are 20-30 top tertiary hospitals, and cloud services are also widely distributed to Asian countries such as mainland China, Hong Kong, Japan, Thailand, Malaysia, Vietnam, and Mexico, South Africa and other places. Product design tends to be modular, API and multi-lingual. In the future, it will Continue to improve and optimize natural language processing technology, integrate it into other corporate backend systems, provide integrated one-stop text services, and expand the territory of overseas markets.

:iota_C.ai dialogue service platform can be integrated Various information systems and machines improve business operation efficiency

▲:iota_C.ai dialogue service platform can integrate various information systems and machines to improve business operation efficiency

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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On a weekend morning, Grandma Li, who lives in Taipei, was happily having a video call with her little granddaughter in Tainan through the screen of an AI health management robot Then at 900 am, the foreign domestic helper's mobile app displayed a health management reminder sent by the robot, notifying that Grandma Li needed her daily physiological data measurement Grandma Li faces the camera on the robotrsquos screen, and the screen displays Grandma Li's blood pressure, blood oxygen, heart rate, heart rate variability, and stress index The robot detected that grandma's blood pressure was a little high, and a picture of blood pressure medicines immediately popped up on the screen to help the foreign domestic helper quickly find the medicines, making Grandma Li feel more at ease when taking medicine This AI telehealth care application is not futuristic, but rather the AI-enhanced comprehensive telehealth care solution of Zcon Telehealth, which has been established for 10 years, 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to daycare center, such as blood pressure monitors, forehead thermometers, and i-GlucoPal - needle-free blood glucose detection By downloading the smart care app of Zcon Telehealth, it can help long-term care institutions collect physiological data records of the elderly, and store the data in the cloud via Bluetooth transmission, allowing institutions to quickly obtain health data reports of the elderly Elderly people can also download the app, and use their own account and password to accurately measure and record their personal physiological data At the same time, family members can also use the account and password of their elders in institutions to keep an eye on the elder's health status and past measurement records The company is currently cooperating with 8 daycare centers affiliated to the Taiwan Rehabilitation Technological Association through the telehealth care management platform, which can significantly save 12 of the care labor cost, and has successfully provided 2,000 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management status of the counseling center, such as psychologist schedule management Zcon Telehealth thoughtfully provides the UberPsycho app service to clients After downloading the app, customers can locate and instantly match with the nearest counseling center and matching location to complete the search for a counseling center Customers can subsequently make an online video call or go to the counseling center to meet their counseling needs, breaking the limitations of space and meeting customers' needs for real-time consultation or spiritual companionship when they are emotional, truly achieving "Anywhere, Anytime, On-Demand Service" The product is an online psychological counseling platform that has been reviewed and approved by the Health Bureau and is compliant with regulations Counseling centers only need to apply online to start online counseling services, and do not need to worry about system setup At present, the tele-psychological counseling platform has successfully cooperated with 18 counseling offices in Taiwan Recognizing that AI companionship and housekeeping are important trends in telehealth care, Zcon Telehealth launched Taiwan's original AI health management robot, integrating hardware manufacturers with health management software services provided by Zcon Telehealth The service functions of the AI health management robot include the physiological measurement of Zcon Telehealth's Smart Care app combined with its own measuring equipment blood pressure meter, forehead thermometer, blood glucose meter, cloud storage of physiological measurement data and abnormal data notification, remote video monitoring, caregiver work reminders, medication reminders, and physiological data functions based on AI facial recognition The AI health management robot is mainly targeted at families with foreign caregivers Employers can set work item and time reminders on the Zcon Telehealth Smart Care app, such as accompanying elders for a walk, elders taking 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as smart watches or bracelets that use photoplethysmography PPG for contact-based physiological detection Zcon Telehealth uses remote photoplethysmography RPPG for facial detection This method extracts signals from the tiny periodic color changes in light reflected from the skin caused by heartbeat RPPG can be roughly described as a modified version of reflective PPG, in which ambient light replaces LED and a camera lens replaces the photoelectric detector Physiological data detection technology based on AI facial recognition uses contactless measurement to detect changes in facial blood flow through images This technology can simultaneously integrate measurement of blood pressure, blood oxygen, heart rate, heart rate variability HRV, and stress index Users only need to face a regular webcam or mobile phone lens for 5 seconds, and reference data of the five physiological indicators can be detected and displayed within 30 seconds The data can be viewed in Android, iOS, or web version 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Internet-connected TVs to provide health measurement detection services Physiological data detection technology based on AI facial recognition can quickly measure and provide physiological data - Demonstration by Bobby Pan, founder and president of Zcon Telehealth Psychological consultation AI brainwave detection equipment to understand customers' mental health status in advance In terms of tele-psychological counseling platform services, Zcon Telehealth not only assisted counseling centers with developing new remote customer service channels during the pandemic, but also uses the UberPsycho app to quickly help customers match with psychological counseling centers that suit them It has also successfully provided value-added services that combine psychological counseling at counseling centers with AI brainwave equipment for brain health assessment through clinical verification It also obtained brain assessment and test reports, and then guided customers to appropriate psychologists for counseling "More than 23 million people in Taiwan receive psychological counseling services every year, and about 110 of them, or more than 230,000 people, need further psychiatric treatment" In addition, the psychologists have different clinical experience and judgment Bobby Pan pointed out that if psychological counseling can be combined with AI brainwave equipment for brain health assessment, and it can provide customers with the early prevention mechanisms of "mental health examination" and "psychological counseling" He believes that the company can quickly grasp the customer's mental state and prevent them from doing something they will regret With the support of the AI HUB project of the Industrial Development Bureau, Ministry of Economic Affairs, Zcon Telehealth cooperated with 5 counseling centers in field verification, providing the counseling centers with AI brain health assessment equipment The customer test report includes simple mental assessment, heart rhythm assessment, autonomic nervous system assessment, behavioral response assessment, brain health assessment, neurological response assessment, and brain emotion assessment In terms of breakthroughs in AI technology, Zcon Telehealth connects devices through a brain-computer interface for brain health assessment indicators, transmits physiological data, and uses a long-short-term memory model and convolutional neural network to analyze neural indicators It automatically generates a cognitive function assessment report through cloud services as the quantitative result of mental health examination This value-added service of the verified mental health examination solution has been actively expanded to all counseling centers in Taiwan through cooperating counseling centers In the future, the company will continue to cooperate with medical institutions and health examination centers to expand its business Psychological consultation AI brainwave detection equipment to determine mental health status in advance In terms of business model, physiological data detection technology based on AI facial recognition uses a non-binding payment mechanism Individuals or companies will receive AI blood oxygen detection cards provided by Zcon Telehealth, and scan the QRCode on the card using their mobile phones for unlimited self-health measurements within one month They only need to pay NT300 per month, which is quite affordable In addition, the fee for the telehealth care management platform is also very affordable at only NT100 for each account For the tele-psychological counseling platform, Zcon Telehealth signs annual contracts and bills customers on monthly basis The AI health management robot is provided for customers to buy out Looking towards the international market while based in Taiwan, developing diverse telehealth services From the perspective of Zcon Telehealth, how to successfully develop products, market them, and expand business opportunities has been a challenge since the company was founded Among them, the company's development of physiological data detection technology based on AI facial recognition was the most challenging Bobby Pan said that since there is no precedent in the industry, the only way was to go back to school to study Fortunately, he was admitted in a doctoral program two years ago and read countless foreign journals, which he then integrated into product design and development It took 2 years of hard work to achieve this result Zcon Telehealth is not only passionate about the development of AI-enhanced telehealth care services, but also believes that AI-based contactless physiological health measurement and data can provide people and care institutions with a more affordable, convenient, fast, and considerate health measurement option in the post-pandemic era In terms of business strategy, Bobby Pan hopes that recent promotion of the physiological data detection technology based on AI facial recognition will continue to increase market share and create cooperation opportunities with channels To this end, the SDK Software Development Kit developed by Zcon Telehealth allows any application owner to embed it into their solution, and can use the SDK to directly detect physiological data on Android or iOS devices It is also applicable to mobile phones, tablets, smart TVs, or smart health mirrors In the future, Zcon Telehealth will primarily target large-scale health companies for cooperation, and looks forward to finding more potential partners with the assistance of the Institute for Information Technology III In the past two years, Zcon Telehealth has actively expanded into the field of AI healthcare and maintained its leadership in AI facial recognition technology Facing the fiercely competitive AI healthcare industry, Bobby Pan said that Zcon Telehealth must plan ahead and will first provide physiological data detection technology based on AI facial recognition to charity and religious groups free of charge, in order to increase product visibility in the short-term In the mid-term, Zcon Telehealth will partner with large health companies, such as health examination centers, and utilize the big data collected through the cooperation to plan customized health products and services For long-term development, Zcon Telehealth plans to set up a branch in Texas, USA by the end of this year and establish local distribution channels It will actively expand business to emerging potential markets, such as Vietnam, the Middle East, and South America You can know what people look like but not what's going on inside Zcon Telehealth breaks through the traditional approach and uses AI facial recognition technology to detect multiple physiological data in 30 seconds, gaining insight into an individualrsquos current health condition, so that it can not only know what people look like, but also what's going on inside Bobby Pan said that it took years of hard work to complete the development of physiological data detection technology based on AI facial recognition Zcon Telehealth is looking towards international markets while it is based in Taiwan, and will develop diverse telehealth services Bobby Pan, founder and president of Zcon Telehealth

這是一張圖片。 This is a picture.
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