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【2021 Solutions】 People-oriented Ruiyang Information develops the iota C.ai dialogue service platform to solve system integration problems

Ruiyang Information, which has been established for 34 years, has occupied an important position in the fields of official document systems, knowledge management systems, and enterprise e-ization. Facing the advent of the era of AI and mobility, Ruiyang Information boldly embraces AI and " "People-oriented", we will equip existing services with the wings of AI, develop interactive dialogue service platform iota C.ai and enterprise instant messaging iota IM, help integrate various internal systems of the enterprise, including official documents, procurement, customer service, etc., and greatly improve the efficiency of internal employees of the enterprise. Work efficiency.

Ruiyang Information has accelerated its investment in the field of artificial intelligence since 2013, and has demonstrated its R&D technology capabilities in various fields such as natural language processing, machine learning, deep learning, and natural language understanding. At this stage, achievements such as technical word extraction, automatic classification, recommendation systems, topic clustering, technical document transposition, text-based text search, picture-based picture search, and intelligent robots (Chatbot) have been developed.

Ruiyang Information deeply cultivates AI technology and automatically breaks down official documents with an accuracy of more than 90%

"AI is mainly used in text and images." Wu Zhenming, deputy general manager of Ruiyang Information, further explained that the official document system and knowledge management system that Ruiyang Information is good at are prioritized for introduction and optimization. Among them, the Taipei City Government complained in 1999 The number of cases to be handled every day is very large. The process must be recorded, automatically divided into documents, and assigned to relevant processing units. Through machine learning, the accuracy rate of automatic document classification has reached more than 90%. Taipei City The automatic classification of government cases in 1999 can also achieve an accuracy of more than 85%.

He emphasized that Ruiyang Information will hone its AI technical capabilities from the beginning of the project so that it can add value to existing services. In addition, the image part, such as trademarks, financial reports, orders, faxed forms, etc., are originally paper files. If you have to convert each key into a text file, it will be time-consuming and time-consuming. This is also a pain point in the financial industry, small and medium-sized enterprises and other industries. Rui Through OCR (text recognition) processing and combined with RPA (robotic process automation) for image recognition, Yang Information can directly convert images into text and automatically store them into electronic files, which can speed up the processing speed of enterprises and help achieve Digitalization before transformation.

Ruiyang Information continues to deepen the use of AI technology to launch new automated and mobile services, such as launching the conversation service platform iota C.ai and enterprise instant messaging iota IM, and entering the chat robot and enterprise IM instant messaging market.

iota C.ai dialogue service platform provides Mobileize more efficient IT services

▲ iota C.ai dialogue service platform provides more efficient IT services than mobile services

Wu Zhenming said that iota C.ai is a truly "enterprise-level" conversational service management platform that can quickly lead enterprises into the new technology application field of "conversational" services. He explained that iota is a robot generator. To conduct intelligent interactive Q&A, you need to design a dialogue script. The robot designed with iota's assistance can be published to instant messaging software such as Line and Teams. There are two types of users who use the conversation robot platform, one is for internal use of the enterprise; the other is for external use of the enterprise.

Integrate independent systems within the enterprise to establish a people-oriented and friendly working environment

Among them, for internal use within the enterprise, such as manufacturing internal systems can be integrated with ERP and MES systems through the iota platform. For example, the internal business of the enterprise can simultaneously query ERP orders and MES product production status through a single interface. Customer contact information on the CRM system only needs to be issued through the iota robot. In addition, the company has internal systems such as official documents, procurement, leave, etc., all of which are independent, causing inconvenience to users. Through the design of a conversational robot service platform, different system backends can be integrated at the same time to provide a "people-oriented" friendly working environment. . External use is intelligent customer service, including the financial industry, public sector, etc., which require a lot of customer service. In the past, they used phone calls or emails. Now, intelligent customer service robots can be used to directly reply or solve customer questions, greatly simplifying customer service. manpower, and improve customer satisfaction.

The dialogue service platform iota C.ai allows users to design dialogue interactive scripts, QA Q&A and natural language intent training through the GUI interface without writing programs; IT staff can quickly integrate enterprise back-end systems Interface with robots to create diversified interactive promotions; users can access various corporate information through a single human-machine interface in the "chat room" through conversations or clicks, and experience efficient IT operations.

The robot built through iota C.ai uses natural language processing technology of intent analysis and intelligent question and answer to present the richest dialogue cards in the industry. It has the most flexible process design and mock testing functions, and supports multi-department division of labor. Cooperate to complete Chatbot services in various fields/functions.

R&D funds account for 13%, and investment in AI technology research and development accounts for about 40%

Ruiyang Information’s annual R&D expenditure accounts for 13% of its revenue, of which 30%-40% is invested in the research and development of AI-related technologies. After the epidemic, considering the increasing demand for WFH (Work from home), it will continue to move towards Chatbot, mobile and cloud-based development, such as instant messaging, platform and video conferencing integration value-added, video conference text narration processing and archiving and other smart assistant functions, can provide related services from chatting, discussion, meeting, etc. In the process of developing AI technology and services, Wu Zhenming pointed out that due to the varying degrees of digitalization of Taiwanese enterprises, it is difficult to collect data, and in an environment where the establishment of information systems is not mature enough, there are certain obstacles to introducing AI. Ruiyang Information We will continue to deepen natural language processing technology and strive to provide a simple and easy-to-use dialogue platform to assist the smooth transformation of the industry.

As for the overview of Ruiyang Information’s overseas layout, Ruiyang Information stated that the products and services deployed in overseas markets include cloud and enterprise e-ization. Among them, knowledge management (KM), which has the largest market share, has expanded to mainland China. There are 20-30 top tertiary hospitals, and cloud services are also widely distributed to Asian countries such as mainland China, Hong Kong, Japan, Thailand, Malaysia, Vietnam, and Mexico, South Africa and other places. Product design tends to be modular, API and multi-lingual. In the future, it will Continue to improve and optimize natural language processing technology, integrate it into other corporate backend systems, provide integrated one-stop text services, and expand the territory of overseas markets.

:iota_C.ai dialogue service platform can be integrated Various information systems and machines improve business operation efficiency

▲:iota_C.ai dialogue service platform can integrate various information systems and machines to improve business operation efficiency

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】破壞式創新商模 奇翼醫電推出行動醫療裝置- 心電圖傳感器 打造遠距醫療當中最後一塊拼圖
Disruptive innovative business model Qiyi Medical Electronics launches mobile medical device-ECG sensor to create the last piece of the puzzle in telemedicine

With the advent of the post-epidemic era, the development of global telemedicine is in the ascendant, which has greatly increased the demand for smart medical technology in decentralized medicine Among them, if mobile medical devices can provide real-world at home or outside the hospital data for use in hospitals, it is believed that it will reduce the burden of diagnosis and treatment on doctors or medical personnel and reduce health insurance expenses To this end, Singular Wings Medical has launched a comprehensive telemedicine solution, which combines excellent wearable mobile medical device design, innovative software development, AI algorithms and cloud platform services, and will become the last piece of telemedicine puzzle David Lee, the founder and general manager of Qiyi Medical Electronics, said that his original intention to start the business was because he witnessed Taiwan's long-term pursuit of low-cost mass production, which led to the continuous decline in the value of the industry For example, in the past thirty years, The output value of the former Silicon Valley was similar to that of Taiwan's Hsinchu Science Park, but thirty years later, the output value of Silicon Valley reached US14 trillion at the end of 2020, while the output value of Hsinchu Science Park was less than NT15 trillion at the end of 2021 Seeing Silicon Valley's sensitivity to industry needs and disruptive innovations such as Uber, Airbnb, industry trends and the post-epidemic era have driven a surge in telemedicine services, thereby creating high industry value, so I started a business at the age of 45 and conceived how to combine it with Taiwan After more than ten years of accumulated industrial advantages and Silicon Valley's innovative model, we decided to help Taiwan's industry upgrade and find a new path through the integration of the medical industry, ICT technology industry and innovative business models Seeing that Taiwan has always been a gathering place for the most elite talents in the medical industry and electronics and electrical industry, I believe that through the combination of the two and innovative business models, we can have the opportunity to follow Silicon Valley and create a different business According to Taiwan’s Communication Diagnosis and Treatment Methods, Taiwan’s market demand for telemedicine is divided into two situations emergency such as COVID-19 and special necessity such as special geographical locations such as outlying islands or mountains It is allowed Carry out communication medical diagnosis In fact, the development of global telemedicine decentralized medicine is in the ascendant, but the demand for smart medical technology to meet decentralized medicine still needs to be realized In addition to the medical technology gap, it also includes medical treatment flow, patient identification, remote Remote consultation and collection are fueling the push for smart medical technology Li Weizhong observed that for telemedicine decentralized medicine to be successfully implemented, it is best to use telemedicine devices that are used outside the hospital or at home and are easily available in daily life Among them, the data of the device is the key It can provide doctors with out-of-hospital real-world data Real World Data or Real World Evidence that they can trust and apply, so that they can improve their diagnosis and treatment methods In fact, this type of telemedicine device is not popular, making remote medical care difficult to complete In addition, as the number of wearable devices such as bracelets and watches increases, most of the data that these devices can truly provide is insufficient for medical purposes and is not easy to validate and verify Li Weizhong said that people are paying more and more attention to health awareness, which is a positive encouragement for telemedicine devices He believes that as long as there is an appropriate business model and the right way to cooperate with hospitals and doctors can reduce the burden on doctors or medical personnel and reduce health insurance expenditures, Qi Yi Medical Electronics will definitely have the opportunity to become the last piece of the puzzle in telemedicine Founded in 2015, Qiyi Medical Electronics’ core team consists of 22 diversified professionals, including young engineers with medical, engineering and information backgrounds and experienced entrepreneurs, working together to create an overall solution for remote healthcare The solution includes hardware design, software development and backend cloud platform services for the mobile medical device Beatinfor Health electrocardiogram sensor Electrocardiogram ECG is one of the most important vital signs body temperature, pulse, respiration and physiological data of the human body, which can reflect various physiological changes in the human body, such as cardiovascular health, inflammation, infection, bleeding, injury or anxiety index changes For this core concept, Qiyi Medical is committed to using wearable electrocardiograms as its core technology, while collecting important vital signs and environmental parameters such as electrocardiograms, and building AI algorithm systems and backend cloud platform services based on big data and machine learning to help solve remote problems Specific chronic diseases such as cardiovascular disease, sleep problems, and metabolic diseases are the most important in medical treatment Electrocardiogram sensor continuous physiological data monitoring reduces the risk of death in acute heart failure patients by 11 within 30 days after discharge In order to realize remote medical services, Qiyi Medical Electronics has launched a complete set of remote medical care solutions, including wearable mobile medical devices-electrocardiogram sensor BEATINFO ECG, BEATINFO HEALTH APP, and AI algorithms , web pages and BEATINFO HEALTH cloud service platform The BEATINFO ECG sensor is an exclusive device for the BEATINFO HEALTH APP health cloud platform It can be used continuously for 40 hours when fully charged The device is only 15g This sensor can collect the user's electrocardiogram, respiration, and skin temperature through a patch or chest strap , body movements, postures and environmental parameters Currently, BEATINFO ECG sensor has 8 patents in the United States and Taiwan, and won 2 German iF Design Awards in 2017 Mobile medical device-electrocardiogram sensor can provide continuous physiological data monitoring In terms of overall technical features, the BEATINFO HEALTH cloud service platform has four key physiological data detection characteristics continuity, long-range, real-time and dynamic In terms of operation, users can download the BEATINFO HEALTH APP on Android or iOS systems Its interface can provide physiological data status, order health assessment reports such as one-day sleep assessment report or cardiovascular health assessment report, and high-intensity exercise test Cardiovascular assessment reports, third-party remote medical consultation services and other functions Users use patch-type or chest-strap ECG sensors paired with end-to-cloud platforms for continuous physiological detection Before being transmitted to the cloud for further calculations, all data will be de-identified and made available to professionals Data reports are provided for physician judgment The BEATINFO HEALTH cloud service platform has powerful noise filtering processing capabilities, fast waveform recognition and judgment, as well as highly complex cloud architecture and communication technology Why is the noise filter processing capability so important Because medical equipment in general hospitals must require users to complete short-term measurements under static conditions Usually, data in life situations outside the hospital cannot be collected by the hospital, and this data is very important to doctors It is increasingly important to understand the progression of 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measurement of cardiovascular diseases, the ECG sensor configuration can provide home assessment of sleep apnea OSA During the measurement, patients can discover potential and easily overlooked cardiovascular diseases, and users do not need to stay in the sleep ward for treatment After a boring night, through the ECG sensor patch and AI algorithm, patients only need to sleep at home for one night to receive an OSA test report If needed, doctors can access patient status remotely and instantly via any internet browser Therefore, through the ECG sensor wearable service, users can discover hidden and unknown cardiovascular diseases such as arrhythmias related to sudden death from the measurement process to avoid unnecessary regrets Qiyi Medical Electronics’ business model is mainly B2B2C, hoping to assist individuals, hospitals, enterprises, care services and other units to create a win-win situation Li Weizhong analyzed that the business cooperation model is quite flexible, whether it is 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differences between competitors' bracelet and watch products and the company's mobile device-electrocardiogram sensor Compared with the common bracelet and watch products on the market that collect electrocardiogram data in a discontinuous manner, it may take a long time to collect discontinuous data before potential cardiovascular problems can be discovered by luck Qiyi Medical Electronics actively promotes electrocardiogram to the public in a continuous manner The competitive functional characteristics of sexual detection data and emphasize that it is a very important means to assist in the detection of many potential diseases, replacing diagnosis with prevention and reducing the occurrence of unnecessary cardiovascular diseases In addition, in terms of business promotion, we also hope to create more opportunities for business matching and new venture capital raising with the assistance of the Corporate Resource Strategy Council Looking to the future, Li Wei and Xu Qiyi Medical Electric Energy will become the last piece of the telemedicine puzzle in the health wearable device-electrocardiogram service Li Weizhong said that in the short term, Qiyi Medical hopes to gain a firm foothold in Taiwan and become a common medical device in everyone's home, just like thermometers and blood pressure monitors The company is also constantly developing new indications Starting from electrocardiogram, coupled with AI and big data, it can deal with more chronic diseases In addition to cardiovascular diseases, we have also successively developed sleep apnea and other more special diseases The applications are aimed at the problems of elderly chronic diseases that modern people are very likely to encounter With a mid- to long-term plan, Qiyi Medical will enter the US and EU markets, become an international company, and continue to aim to become a data company, making good use of the company's long-term collection of data applications to provide services in diverse fields such 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【解決方案】2秒鐘完成結帳動作 Viscovery AI影像辨識助攻智慧零售
Complete checkout in 1 second, Viscovery AI image recognition assists smart retail

Artificial intelligence AI has gradually changed the way various industries operate in recent years However, most of the work is still done by humans, with AI playing a supporting role This has led to emergence of the term "AI Copilot," which stands for "AI-driven tools or assistants" that aim to assist users in completing various tasks and improve productivity and efficiency The concept of AI Copilot comes from the role of "co-pilot" During flight, the co-pilot assists the main pilot in completing various tasks to ensure flight safety and efficiency In fact, there have been signs of various "machines" beginning to play the role of "copilot" in different fields since the Industrial Revolution, assisting humans in completing heavy physical and repetitive tasks, greatly improving factory production efficiency, and driving rapid economic development Following the advancement of computing equipment and breakthroughs in machine learning, deep learning, and image recognition technologies, the concept of AI Copilot has gradually taken shape The development of AI Copilot marks the transition from "machine-assisted to AI-assisted" Early robots could only complete preset repetitive tasks, but today's AI copilot can learn and adapt to new environments and tasks, and continuously optimize its performance in practical applications This transformation not only changes human-machine interactions, but also has a profound impact on various industries The application scope of AI copilot covers various industries, including finance, healthcare, manufacturing, education, retail, etc, and are everywhere to be seen Application of AI copilot in the retail industry AI image recognition checkout In the retail industry, the application of AI copilot has begun to show concrete results Take Viscovery's AI image recognition checkout system as an example This system is a type of AI copilot model that helps store clerks speed up checkout or assists consumers in simplifying the self-service checkout process The store clerk needs to scan the product barcodes one by one in the regular checkout method If a product does not have a barcode, such as bread and meals, the clerk needs to first visually confirm the items, and then input them into the POS checkout system one by one Based on actual measurements at a chain bakery, it takes 22 seconds for an experienced clerk from "visual recognition" to "entering product information of a plate of 6 items into the checkout system" New clerks may need even more time In addition, according to a Japanese bakery operator, it takes 1 to 2 months to train employees to become familiar with products Now with AI image recognition technology, store clerks let AI handle the "product recognition" step, and AI will play the role of copilot, quickly identifying items within 1 second, speeding up checkout to save 50 of checkout time, and optimizing customers'shopping experience The time cost of training employees to identify bread can also be effectively shortened Even for products with barcodes, AI can quickly identify multiple items in one second, which is more efficient than scanning barcodes one by one The self-checkout system "assisted" by AI image recognition allows consumers to successfully complete shopping without the help of store clerks, eliminating the trouble of swiping barcodes or searching for items on the screen, which improves the shopping experience In a time when store clerks are hard to hire due to labor shortage, this also helps stores reduce operating costs AI quickly identifies multiple checkout items in just one second Source of image Viscovery Recently, startups dedicated to developing AI image recognition checkout solutions have emerged in various countries The most lightweight solution currently known is in Taiwan It can be immediately used by installing a Viscovery lens and a tablet installed with Viscovery AI image recognition software at the checkout counter to connect to the store's existing POS checkout system There are various integration methods, including plug-and-play and API solutions integrated with the store's POS system Viscovery AI image recognition system can be painlessly integrated with the store's existing POS system Source of image Viscovery Example of AI image recognition checkout Currently, the Viscovery AI image recognition system is being used in bakery chains in Taiwan, Chinese noodle shops in Singapore, micromarkets in department stores in Sendai, Japan, and Japanese bakeries and cake shops Over 7 million transactions were completed through this AI system, which identified more than 40 million items These use cases demonstrate the extensive application of the Viscovery AI image recognition system in the retail industry In the future, the company will continue to explore the various possibilities of using Vision AI in retail and catering nbsp The Viscovery AI image recognition system is already being used in bakeries, cake shops, restaurants, and convenience stores in Japan, Singapore, and Taiwan Source of image Viscovery

這是一張圖片。 This is a picture.
AI Smart Health Prevention Plan

Herji Ltd held an interactive teaching session with AI storybooks at the 'Taiwan Early Childhood Development and Remedial Association Taitung Office', allowing children, teachers, and parents to engage in immersive educational experiences AI-generated children's educational storybook materials AI Learning Platform In recent years, changes in the social structure of Taiwan, combined with experiences in hospital emergency departments, have often led us to overlook the depressive symptoms exhibited by adolescents, resulting in tragic incidents of self-harm or even suicide among children A significant part of children's depression stems from their academic performance, with parents worrying about their children's future competitiveness, thus placing a lot of pressure on children who perform poorly academically In a family with two children with the same genetic background and provided with the same resources for growth, we often find that the second child's academic performance is not up to par, with poor grades, an inability to concentrate in class, and even lacking the patience and perseverance to finish reading a comic book or playing a video game We have been exploring why these differences occur and discovered that these issues often arise from undiagnosed learning disabilities during early childhood Due to environmental factors, children with delayed learning abilities are often not acknowledged by over 80 of parents who are reluctant to seek treatment for their children, primarily fearing that their child will be labeled as delayed As a result, the child's learning ability is hindered from an early age, with their academic struggles increasing as they enter primary and secondary school, leading to greater academic lag, frustration from parents, struggles from the child, and increased family disputes If tutoring does not yield effective results, expenditure without achieving positive outcomes often leads to further family conflicts, creating a vicious cycle that accumulates a lot of negative emotions in children during their developmental process, which in turn affects various factors impacting their health In reality, the main reasons behind a child's poor academic performance, inability to learn, lack of interest in learning new things, or even developing health-impacting psychological conditions, actually stem from accumulated learning delays during early childhood The period before the age of six is considered the golden window for treating learning delays If these can be identified and addressed during this time, there is a chance that the child's learning abilities can be greatly improved10The industry's current pain points are as follows 1Lack of methodologies for assessing learning abilitiesLack of databases for sample comparisons in the market 2Traditional parental misconceptionsFear of labeling and treatment delays for mild to moderate cases 3Lack of therapeutic materials and toolsShortage of therapeutic storybooks and series courses This project will develop a national talent development support system, utilizing AI Technological development of a system for assessing children's learning abilities that supports parents in safeguarding their children's health from the start of learning ability testing, offering early detection and treatment In the future, all Taiwanese children, regardless of background, will be able to establish a healthy foundation in early childhood, growing up to become valuable assets for national development 2、 As proposed in this planAIApplications and explanations 'Child Language Ability'AI'Analysis Model' This model quantitatively analyzes 'the condition of children's use of Mandarin' when 'expressing an event' Scenario Preschool teachers guide children in narrating storybook contentAITools analyze the sentences used by children to describe storybook content, applying statistical algorithms for quantitative analysis Analysis indicators include 'sentence type' and 'lexical items' Analysis aspects include correctness of sentence structures, diversity of vocabulary, quantity of vocabulary used, and accuracy of vocabulary usage Application Comparative analysis between an individual child and peers' language abilities can offer more detailed language skills teaching by preschool teachers Techniques used Chinese word segmentation, Chinese POS tagging, Chinese syntactic rules analysis algorithm, and quantitative analysis algorithms Tools usedChinese word segmentation tools, POS tagging toolsChinese POS Tagging Tool 3、 Expected Industrial Value Establish a learning ability assessment and support system, through therapeutic storybooks and courses Collaborate with kindergartens to develop learning ability bases, preventing children from being stuck at the starting point Alongside parents, protect children's health starting with learning ability testing, backed by a robust database, allowing parents to identify early any delays in learning, helping children regain their learning abilities 4、 Expected Industrial Benefits Economic Benefit and Future Spread and Impetus By supporting children with delayed learning abilities, enhancing their learning prowess through this project, these children serve as the future of our nation and can thus significantly contribute to national talent development Furthermore, the purpose of establishing a learning ability development base is to help reunite children with their parents, increasing their interaction time, allowing the children to move beyond mere one-dimensional interactions 3C This facilitates two-way interactions between the child and parents, potentially impacting children who may have been otherwise delayed in developing their capabilities due to environmental factors 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-11-15」