:::

【2020 Solutions】 SiYan Technology leverages AI to utilize Line@ for closing gaps

Targeting over 21 million Line users in Taiwan, Zhang Zhikai, with five years of app development experience at ASUS, aims to create a lightweight and fast online service. By choosing Line@ as the starting point, he established SiYan Technology, assisting Taiwan's SMEs to adopt the new retail trend in a cost-effective manner.

Behind these significant numbers, can the hidden business opportunities be seized?

According to statistics, by the end of 2018, Line users in Taiwan exceeded 21 million, with over a billion messages sent daily. On average, each individual sends more than 60 messages throughout the day, with Line becoming an integral part of daily life - from the moment they wake up, through meals, and even before sleep, always staying connected with friends and family via Line.

Line@ offers a one-stop online shop service.

▲Line@ offers a one-stop online shop service.

Zhang Zhikai, the co-founder and CEO of SiYan Technology, noted that developing an app involves substantial initial and ongoing marketing costs to reach users' smartphones. The cost of developing an app runs between 300,000 to 500,000 NTD, and the ensuing marketing expenses can be staggering. These high costs make it challenging for small and medium businesses to afford the app on their own, which could hinder business transformation. Therefore, SiYan Technology has developed the Line@ one-stop online shop service, which uses data analytics to better manage membership communities, continuously evolving an AI membership management system to optimize various functions and effectively retain customers.

Line@ provides multiple service features.

▲Line@ provides multiple service features.

Segmenting customer groups, offering precise and personalized promotional services

SiYan Technology's developed AI membership management system aggregates data from consumer records and user activities on Line@. It categorizes users based on their loyalty into VIP customers, fickle customers, and ghost customers. Marketing strategies are then tailored for different groups. For instance, VIP customers might be offered incentives like deposit bonuses; fickle customers might receive discount coupons to encourage retention; and ghost customers may be overlooked to save on marketing expenses, hence concentrating resources for more significant revenue growth for SMEs.

Line@ allows for custom customer tags, identifying customer groups.

▲Line@ allows for custom customer tags, identifying customer groups.

At this stage in the market, such applications are either supplementary software or priced too high, making them unsuitable for small to medium-sized businesses. Zhang Zhikai expressed that the AI membership system developed by SiYan Technology is particularly well-suited for street-side shops or traditional service businesses like laundromats and catering. Traditionally, these businesses have low control over their customer base, and Line@'s one-stop online store service aims to be fast, low-cost, and easy to use as long as the business has Line@, with no need for complex programming, making it a simple and quick service for small and medium-sized enterprises to adopt.

Since its launch, the AI membership system combined with Line@'s online store service has accumulated over 2,000 data entries. As more businesses join and the number of members increases, the substantial amount of data collected makes the AI system more intelligent and humanized, allowing businesses to understand their customer profiles more accurately.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

Recommend Cases

【解決方案】2秒鐘完成結帳動作 Viscovery AI影像辨識助攻智慧零售
Complete checkout in 1 second, Viscovery AI image recognition assists smart retail

Artificial intelligence AI has gradually changed the way various industries operate in recent years However, most of the work is still done by humans, with AI playing a supporting role This has led to emergence of the term "AI Copilot," which stands for "AI-driven tools or assistants" that aim to assist users in completing various tasks and improve productivity and efficiency The concept of AI Copilot comes from the role of "co-pilot" During flight, the co-pilot assists the main pilot in completing various tasks to ensure flight safety and efficiency In fact, there have been signs of various "machines" beginning to play the role of "copilot" in different fields since the Industrial Revolution, assisting humans in completing heavy physical and repetitive tasks, greatly improving factory production efficiency, and driving rapid economic development Following the advancement of computing equipment and breakthroughs in machine learning, deep learning, and image recognition technologies, the concept of AI Copilot has gradually taken shape The development of AI Copilot marks the transition from "machine-assisted to AI-assisted" Early robots could only complete preset repetitive tasks, but today's AI copilot can learn and adapt to new environments and tasks, and continuously optimize its performance in practical applications This transformation not only changes human-machine interactions, but also has a profound impact on various industries The application scope of AI copilot covers various industries, including finance, healthcare, manufacturing, education, retail, etc, and are everywhere to be seen Application of AI copilot in the retail industry AI image recognition checkout In the retail industry, the application of AI copilot has begun to show concrete results Take Viscovery's AI image recognition checkout system as an example This system is a type of AI copilot model that helps store clerks speed up checkout or assists consumers in simplifying the self-service checkout process The store clerk needs to scan the product barcodes one by one in the regular checkout method If a product does not have a barcode, such as bread and meals, the clerk needs to first visually confirm the items, and then input them into the POS checkout system one by one Based on actual measurements at a chain bakery, it takes 22 seconds for an experienced clerk from "visual recognition" to "entering product information of a plate of 6 items into the checkout system" New clerks may need even more time In addition, according to a Japanese bakery operator, it takes 1 to 2 months to train employees to become familiar with products Now with AI image recognition technology, store clerks let AI handle the "product recognition" step, and AI will play the role of copilot, quickly identifying items within 1 second, speeding up checkout to save 50 of checkout time, and optimizing customers'shopping experience The time cost of training employees to identify bread can also be effectively shortened Even for products with barcodes, AI can quickly identify multiple items in one second, which is more efficient than scanning barcodes one by one The self-checkout system "assisted" by AI image recognition allows consumers to successfully complete shopping without the help of store clerks, eliminating the trouble of swiping barcodes or searching for items on the screen, which improves the shopping experience In a time when store clerks are hard to hire due to labor shortage, this also helps stores reduce operating costs AI quickly identifies multiple checkout items in just one second Source of image Viscovery Recently, startups dedicated to developing AI image recognition checkout solutions have emerged in various countries The most lightweight solution currently known is in Taiwan It can be immediately used by installing a Viscovery lens and a tablet installed with Viscovery AI image recognition software at the checkout counter to connect to the store's existing POS checkout system There are various integration methods, including plug-and-play and API solutions integrated with the store's POS system Viscovery AI image recognition system can be painlessly integrated with the store's existing POS system Source of image Viscovery Example of AI image recognition checkout Currently, the Viscovery AI image recognition system is being used in bakery chains in Taiwan, Chinese noodle shops in Singapore, micromarkets in department stores in Sendai, Japan, and Japanese bakeries and cake shops Over 7 million transactions were completed through this AI system, which identified more than 40 million items These use cases demonstrate the extensive application of the Viscovery AI image recognition system in the retail industry In the future, the company will continue to explore the various possibilities of using Vision AI in retail and catering nbsp The Viscovery AI image recognition system is already being used in bakeries, cake shops, restaurants, and convenience stores in Japan, Singapore, and Taiwan Source of image Viscovery

【解決方案】AI智慧眼鏡 雄欣科技鎖定智慧照護市場 讓老者住得安心安全
AI + Smart Glasses: Hsiung-Hsin Technology Targets Smart Care Market, Ensuring Safety and Security for the Elderly

In the small care room, Mr Wang, who is over eighty, is coughing intensely The nurse gently uses a suction device to help him, hoping to make him more comfortable Meanwhile, a sharp-eyed family member notices that the nurse is wearing smart glasses At the other end, the doctor organizes medical records while simultaneously monitoring Mr Wang's condition on a screen With the advent of precision care, it will soon be a blessing for the care market for doctors to remotely monitor crucial physiological information of the cared-for in real time In fact, Hsiung-Hsin Technology, established in 2020, uses smart glasses combined with AI algorithms to launch smart care services as an AI startup Through AI multiple sensors to achieve effective smart care In 2021, Hsiung-Hsin Technology participated in the Ministry of Economic Affairs Industrial Bureau AI Emerging Selection event, cooperating with smart glasses leader Jozhen Technology Jozhen provided millimeter-wave radar and smart glasses, combined with Hsiung-Hsin Technology's AI algorithms, to launch 'AI Care Recognition Service System' and a life-saving 'Fall Prevention System' The 'AI Care Recognition Service System' uses radar millimeter waves and Time-of-Flight ToF among various sensor technologies combined with point cloud and mmWave deep learning analysis in AI algorithms While protecting personal privacy, it can detect patients' physiological data upon hospital admission as well as detect falls and bed exits during bed care The 'life-saving fall prevention system', on the other hand, utilizes artificial intelligence and 3D technology, combined with radar sensing devices, while protecting personal data through 'de-identification' technology, detecting falls in real-time in the environment Building the AI Care Recognition Service System, Hsiung-Hsin Technology is aiming at the smart care market Lee Jia-Hsin, founder and chairman of Hsiung-Hsin Technology, who has worked for IBM Taiwan for 14 years, states that after placing millimeter-wave radar in the medical test field, combined with AI algorithms, they can obtain physiological signals such as the patient's breath and heartbeat Moreover, when paired with Jozhen's smart glasses, during a doctor's consultation, the physician can immediately see the patient's heartbeat and breathing data through the glasses, enhancing efficiency Additionally, Jozhen has also developed a management platform where physicians and nursing staff can view the patient's physiological data at a glance After integrating the 'AI Care Recognition Service System' and 'Life-Saving Fall Prevention System', they were launched and commercialized in June 2021, and officially introduced into Kaohsiung Municipal Triumph Hospital by the end of November last year It not only helps medical staff understand the residents' physiological conditions, monitoring elders' physiological data continuously, but also reduces the burden on medical institutions while preventing accidents and enabling quick action in emergencies to provide optimal medical care Aside from medical institutions, another major target customer group for Hsiung-Hsin Technology's products are long-term care institutions, with ongoing product implementation plans in Tainan and Eastern Taiwan On-demand lightweight design, easy to use and reasonably priced Lee Jia-Hsin mentions that the company's productsservices are developed in-house, designed to be lightweight Depending on the needs of the institution where they are implemented, they may choose between CPU computing or edge computing for flexible configuration, which is very convenient and also comparatively cost-effective In the future, through Jozhen smart glasses, diagnoses can be made more immediately and quickly The method allows nursing or care staff to wear smart glasses when visiting patients or residents The images seen by the nursing staff's eyes are transmitted in real-time to the backend, allowing doctors to make immediate diagnoses based on real-time images and take appropriate care measures, effectively assessing the patient's condition on time Hsiung-Hsin Technology's smart care services have been listed on the Startup Common Supply Contract Platform Last year, Hsiung-Hsin Technology's productsservices were also listed on the Ministry of Economic Affairs, Small and Medium Enterprise Administration's Startup Common Supply Contract Procurement Platform, available for government agencies, public medical institutions, and long-term care facilities to purchase for lease In the future, they hope to expand to private medical institutions and care centers, enabling more care facilities to utilize technology for transformation and reducing the talent shortage in the care market Furthermore, with more than 300,000 elderly people living alone in Taiwan, Lee Jia-Hsin believes that as the aging society approaches, the health and safety issues of solitary elderly individuals are increasingly receiving attention If technological care medical solutions can be incorporated into the subsidy scope for assistive devices, it can also help reduce the burden on local government institutions for solitary elderly care, effectively lowering societal costs Extended application Smart campuses enhance management safety and efficiency Lee Jia-Hsin points out that the company's core values are making life safer and improving living quality The company has developed its own software and hardware solutions for big data, artificial intelligence, and the Internet of Things Using a hybrid cloud development approach, it addresses various types of medical care pain points, enhances medical management efficiency, and improves residents' safety, thus significantly enhancing overall services by medical institutions Hsiung-Hsin Technology's partners include SI businesses, medical care institutions, large chain restaurants, and major venues In the future, there are plans to develop into an AI SaaS company, extending services to Japan, Southeast Asia, and other overseas markets Additionally, Lee Jia-Hsin, who teaches at Tunghai University in Taichung, is also actively promoting the smart campus initiative Currently, Hsiung-Hsin Technology has established a 'smart campus' at Tunghai University, utilizing up to 700 cameras throughout the campus to build a miniature AI SaaS platform for monitoring This not only allows for mask, human traffic, restricted area, and license plate recognition within the campus but also enables automatic records of the campus's flora and fauna, greatly aiding in the efficiency of campus safety management As the population gradually ages, home care becomes a universal challenge With a low doctor-to-patient ratio, both inside and outside hospitals, including extended to care institutions, medical professionals face a scarcity of manpower Using AI technology to assist the elderly care market presents itself as the best solution Besides smart elderly care and smart campuses, Hsiung-Hsin Technology also applies its image recognition technology in places like factory safety and parking lot license plate recognition, and future applications will continue to expand boundlessly Hsiung-Hsin Technology's founder and chairman, Lee Jia-Hsin「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】台灣軟體科技實力媲美國際 Golface智慧服務促高球轉型
Taiwan's Software Technology on Par with International Standards: Golface's Intelligent Services Transform Golf

Compared to Japan, where 90 of golf courses operate without caddies and use an automated service model, golf course management in Taiwan still heavily relies on human labor Facing a labor shortage of up to 70, adopting a site and membership management platform to provide intelligent golf services may be a transformation worth considering for golf course operators 'Taiwan's software technology is comparable to international standards and definitely has the capability to compete in the global market,' says Tsung-Che Liao, co-founder and CEO of Golface, established in 2014 with the vision to leverage technology at its core, aiming to create Taiwan's first golf entertainment platform With over 9 years vested in cultivating intelligent golf services, Liao is well-versed in the nuances of golf course services He has considerable domain knowledge and has launched a comprehensive intelligent golf solution The world's first networked smart golf cart hits the road automation of golf courses is no longer just a dream In mid-May, Golface's newly developed ARES Smart Golf Cat, the world's first networked smart golf cart, officially became operational Equipped with a dedicated vehicle computer mainframe, dual network systems, AI-based visual recognition cameras, and high-precision GPS tracking, golf courses can now confidently allow golfers to drive themselves The system enables real-time monitoring of any driving violations, and the presence of digital consumption traces allows for insurance coverage The procedure is as follows golfers book the cart via a reservation platform, receive a QR code, pay through the platform, and unlock the cart with the QR code at the golf course The golf cart can then be driven onto the course The course management platform can monitor and restrict the areas through which the cart can travel, ensuring it does not leave the paths Upon completion, the cart is returned through a tablet in the cart In instances of any infractions, penalties are applied directly through the user's account, and for severe violations, future access to the carts may be prohibited This achieves the goal of 'automation' ARES Smart Golf Cat is the world's first networked smart golf cart, officially in service since May 2022 'As labor costs continue to rise, recruiting and training caddies are becoming common pain points in the market While Taiwan's courses still employ caddies, there's a 70 labor shortage,' Tsung-Che Liao added This smart golf cart tablet, combined with a mobile app, has become the ultimate smart caddy Golface is striving to complete the last piece of the 'automated golf course' puzzle Amassing digital consumption trails for advanced client segmentation services Starting with consumer needs, Golface has sequentially launched services like the golf cart tablet, mobile app, golf reservation platform, instructional videos Golface TV, golf tourism, and smart carts The smart cart has been operational since May 2022, currently featuring four units with plans for mass production in the latter half of 2022 Although the cart currently requires manual operation by golfers, remote operation is anticipated early in 2023, with autonomous driving expected in the third phase Via the cart tablet and management system, staff can understand the status of the course through on-screen visual representations, showing each cart's real-time and relative location, departure times, and duration of service per hole, which aids course managers in monitoring on-course consumption effectively, thus reducing traffic jams and customer complaints 'Previously, we relied on staff's mental imagery now, we can employ imagery to visualize real-time situations on the course This makes it possible for those who don't understand golf to work in this field,' emphasized Tsung-Che Liao While course control has traditionally been handled by experienced professional players, the shortage of skilled professionals makes hiring even more challenging Therefore, replacing manpower with digital tools yields twice the result with half the effort The golf cart tablet has entered the Japanese golf market, installed at Fukuoka Century Golf Club Golface's golf cart tablet has been introduced to 14 domestic courses, and has now officially entered the Japanese market, favored by Fukuoka Century Golf Club, where tablets have been installed in carts providing automatic voice announcements for hitting strategies, distance measurements, and visual charts displaying hitting data During the COVID-19 pandemic, with borders closed, Golface utilized OTA technology to provide software updates and troubleshooting, ensuring uninterrupted services, which was highly appreciated by the Japanese golf courses Tsung-Che Liao remarks that Taiwan's software technology is not inferior to other countries like Japan, but more support from golf courses is needed to help transform the industry intelligently 'To assist in the transformation of golf courses, the first step is digitalization,' Liao pointed out By helping courses accumulate data and understand customer service cycles and hitting rhythms, it enables courses to avoid congestion and serve more customers To date, Golface has accumulated data on over 20,000 teams, 35 million scorecards, and over 10 million records This data helps enhance management performance, segment customer layers, reduce complaints, and plan marketing strategies for off-peak periods Golface co-founder and CEO Tsung-Che Liao has spent 9 years deepening intelligent golf services, aiming to build Taiwan's first golf entertainment platform「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」