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【2020 Solutions】 SiYan Technology leverages AI to utilize Line@ for closing gaps

Targeting over 21 million Line users in Taiwan, Zhang Zhikai, with five years of app development experience at ASUS, aims to create a lightweight and fast online service. By choosing Line@ as the starting point, he established SiYan Technology, assisting Taiwan's SMEs to adopt the new retail trend in a cost-effective manner.

Behind these significant numbers, can the hidden business opportunities be seized?

According to statistics, by the end of 2018, Line users in Taiwan exceeded 21 million, with over a billion messages sent daily. On average, each individual sends more than 60 messages throughout the day, with Line becoming an integral part of daily life - from the moment they wake up, through meals, and even before sleep, always staying connected with friends and family via Line.

Line@ offers a one-stop online shop service.

▲Line@ offers a one-stop online shop service.

Zhang Zhikai, the co-founder and CEO of SiYan Technology, noted that developing an app involves substantial initial and ongoing marketing costs to reach users' smartphones. The cost of developing an app runs between 300,000 to 500,000 NTD, and the ensuing marketing expenses can be staggering. These high costs make it challenging for small and medium businesses to afford the app on their own, which could hinder business transformation. Therefore, SiYan Technology has developed the Line@ one-stop online shop service, which uses data analytics to better manage membership communities, continuously evolving an AI membership management system to optimize various functions and effectively retain customers.

Line@ provides multiple service features.

▲Line@ provides multiple service features.

Segmenting customer groups, offering precise and personalized promotional services

SiYan Technology's developed AI membership management system aggregates data from consumer records and user activities on Line@. It categorizes users based on their loyalty into VIP customers, fickle customers, and ghost customers. Marketing strategies are then tailored for different groups. For instance, VIP customers might be offered incentives like deposit bonuses; fickle customers might receive discount coupons to encourage retention; and ghost customers may be overlooked to save on marketing expenses, hence concentrating resources for more significant revenue growth for SMEs.

Line@ allows for custom customer tags, identifying customer groups.

▲Line@ allows for custom customer tags, identifying customer groups.

At this stage in the market, such applications are either supplementary software or priced too high, making them unsuitable for small to medium-sized businesses. Zhang Zhikai expressed that the AI membership system developed by SiYan Technology is particularly well-suited for street-side shops or traditional service businesses like laundromats and catering. Traditionally, these businesses have low control over their customer base, and Line@'s one-stop online store service aims to be fast, low-cost, and easy to use as long as the business has Line@, with no need for complex programming, making it a simple and quick service for small and medium-sized enterprises to adopt.

Since its launch, the AI membership system combined with Line@'s online store service has accumulated over 2,000 data entries. As more businesses join and the number of members increases, the substantial amount of data collected makes the AI system more intelligent and humanized, allowing businesses to understand their customer profiles more accurately.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】滴水不漏的智慧工安巡檢 鑫蘊林科Linker Vision的影像分析AI平台 創造巡檢時間從100分鐘降至3秒新紀錄
Watertight smart industrial safety inspection Linker Vision’s image analysis AI platform sets a new record of inspection time reduced from 100 minutes to 3 seconds

With the rise of smart manufacturing, there is a demand for industrial safety inspections in high-risk industries such as chemical, energy, and electrical industries Take pipeline inspection in the chemical industry as an example It relies heavily on manual regular inspection and monitoring, and lacks intelligent monitoring by a professional AI team This is not only time-consuming and labor-intensive, but may also cause accidental risks to employees in various industrial safety environments The image analysis AI platform developed by Xinyun Linke not only improves employee personal safety and reduces risk factors, but also significantly reduces the time for human visual inspection of pipeline abnormalities from an average of 100 minutes to 3 seconds Paul Shieh, founder and chairman of Linker Vision Co, Ltd Linker Vision, said, "The overall technological development and progress in the United States comes from entrepreneurship Linker Vision's original intention to start a business in Taiwan has been I hope that through my past experience in entrepreneurship in the United States, I can introduce the American entrepreneurial spirit and culture to Taiwan's budding entrepreneurial fertile ground and truly implement it "American entrepreneurial culture encourages employees to value ownership and emphasizes that employees regard themselves as owners of the company Be a part of the company, with a work attitude and spirit that would be better than mine The company's achievements are your own achievements, breaking the original employer-employee relationship The company will reward outstanding employees with stocks, share the glory together, and establish a partnership with employees Partnership On the other hand, Taiwan still has room for efforts in entrepreneurial culture and management, and it retains the traditional thinking of employers and employees It is expected that Xinyun Linke's establishment of American entrepreneurial culture and values in Taiwan will serve as a starting point to drive more domestic new companies to follow suit, and then Only by upgrading the business constitution of new software AI entrepreneurs can they break out of the cocoon and go global Facing the market, most international players focus on developing AI models and algorithms They are less willing to invest in data-centered Data-Centric AI services They think that processing large amounts of 2D or 3D data is quite time-consuming It’s also energy-consuming Seeing the gap in AI technology and encouraged by Microsoft, Xinyunlinke decided to fully invest in Data-Centric's AI technology layout and deep roots many years ago, and specialize in technical energy in data processing, filtering and accuracy Therefore, Become an important partnership with Microsoft for AI technology supply In addition, due to the gap in industrial demand, domestic large factories, whose strength is chemical manufacturing, still rely heavily on manpower for inspection of pipelines in the factory, which is time-consuming and labor-intensive However, in order to cater to the AI industry, the owner reorganized the IT department originally engaged in database management and control into an AI team However, due to the owner's lack of professional experience in AI software technology, AI models and related domain know-how, the owner introduced AI implementation Industrial safety monitoring in the chemical industry is even more challenging The world's first AI automatic labeling technology surpasses manual labeling and can visually identify objects with an accuracy of over 95 In terms of AI technology power, Xinyunlinke has launched the world's first dual-core innovative technology of automatic labeling Auto-labeling and automatic machine learning to create an efficient and stable image analysis AI platform to provide customers with the best Advanced and complete AI solutions In terms of automatic annotation, this AI technology can overcome the most difficult challenge in deep learning, which is to provide customers with the highest quality training data Taking self-driving cars as an example, how to enable one self-driving car to effectively identify another car is the importance of labeling In the past labeling methods, we first needed to collect digital images of millions of vehicles, roads, signs, and pedestrians, and spent a lot of manpower Manually labeling one image at a time was time-consuming, labor-intensive, high in labor cost, and inefficient Through automatic labeling AI technology, combined with automatic machine learning to automatically label digital images, AI can exclude human error labeling and then throw the correct data into the vehicle's brain for vehicle identification Compared with manual labeling accuracy of only 60, the accuracy of automatically labeling and identifying objects with AI can be as high as over 95 It can also reduce manual labeling time by more than 80 and save at least 80 of labor costs AI automatically marks AI 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existing customer organizations with AI applications Thresholds and preliminary preparations for image recognition include complicated workflows such as data screening and annotation To this end, Xinyunlinke has been committed to accelerating the development of AI computer vision applications in recent years, providing client-to-end services, and can flexibly deploy according to customer needs Complete automated AI solution services in the cloud, on-premises, or cloud on-premises Xie Yuanbao said that the AI automation technology process provides data selection Data Selection AI technology through domain-type pictures given by customers, helping customers automatically filter out precise such as 10,000 transactions from a large amount of data such as 1 million transactions Data, and by using the AI algorithm technology of Auto-Labeling to replace manual labeling, it can effectively save customers a lot of labor costs and achieve efficient data labeling processing In addition, the AI technology of automated machine learning can help clients customize automatic AI model training or repeated training when the factory environment changes, providing more accurate AI models and allowing customers to operate autonomously Through the above-mentioned key features and advantages of the automated AI technology provided by Xinyunlinke, we believe that it can definitely meet the needs of customers for an automated end-to-end AI independent learning platform, and at the same time, it can significantly save customers the cost of AI team establishment In terms of technological competitiveness, in addition to providing the chemical industry with AI image analysis applications in smart industrial safety, Xie Yuanbao said that Xinyunlinke can also extend the process application of automatic annotation and automated machine learning to different industrial landing services, such as Various fields such as self-driving cars, smart warehousing self-propelled robots and self-driving buses in future smart cities are all in line with the spirit of automated mobility of Mobility as a Service We look forward to the role played by Xinyunlinke The process of image annotation in different industries accelerates the efficiency of developing image recognition services in different fields We believe that by providing client-to-end AI solutions and a complete set of automated AI image analysis pre-operation processes from Data Selection AI technology, Auto-Labeling AI technology, and automated machine learning AI technology, we can greatly satisfy our customers The demand for AI autonomous learning platform Image analysis AI platform sets a new record for smart industrial safety inspections from 100 minutes to 3 seconds Seeing the high demand for industrial safety supervision in high-risk industries such as the chemical industry in recent years, Xinyunlinke launched the "Vision AI Platform", which uses AI image recognition technology Its main functions include real-time AI streaming It has four major functions detection, event notification, defining customer-specific AI models and continuous learning In the real-time AI stream detection part, the Vision AI system can use the customer's factory camera combined with the AI module to perform real-time stream detection of AI image events It can help customers manage various operations and factory environments and keep track of them anytime and anywhere Various work situations in terms of event notification, the Vision AI platform can provide a web version or APP or LINE instant messaging software to provide customers with video records of the events at that time, so that the team does not miss any events, maintains daily production capacity and reduces accidents in defining customers In terms of exclusive AI models, a variety of basic AI models are available, including 8 detection scenarios electronic fences, personal safety equipment, construction safety equipment, construction operations, personnel counting, screen availability, smoke detection, pipeline corrosion and damage , illegal stacking for use in different industries, customers can build exclusive AI models without spending time writing programs in the continuous learning part, the Vision AI system can provide customers with the performance and accuracy of AI models, and have the ability to adapt as the environment changes Continuous learning ability Vision AI has a simple user interface and intuitive operation For cross-field industries, this platform has automated and flexible AI capabilities Customers can build self-defined AI models without spending time writing programs, and Vision AI gives AI models the ability to continuously learn and improve, allowing customers to save the labor cost of building an AI team In addition, the platform can significantly reduce the manpower allocation for routine inspections required for operational safety management, improve employee safety in the working environment, and reduce on-site accidentsrisk factors at various work sites In the platform operation mode, customers can reduce the risk of manual monitoring operations through remote operations, ensuring normal work operations and uninterrupted production operations They can also review high-risk operating situations and collect data to assist in the planning and correction of operating processes In addition, in order to ensure that customers comply with government regulations, Vision AI can help customers control the equipment and safety regulations required in different workplaces at any time through the platform's event notification and management detection The image analysis AI platform is used in cross-field AI image recognition technology Generally, for industrial safety inspections in the chemical industry, most rely on the naked eye of personnel to regularly inspect pipeline abnormalities It takes an average of 100 minutes to scan an area each time, which is time-consuming and laborious, and the pipeline location is difficult to visually observe, which may cause Employees are exposed to accidental risks in various work safety environments In order to reduce the pain points of industrial safety inspections in the chemical industry, Xinyunlinke assists well-known domestic chemical industry players by using an automated image analysis AI platform, combined with customized virtual electronic fences, and using in-plant cameras to configure AI pipeline leakage modules , the AI automatic inspection method can effectively reduce the abnormal detection time to less than 3 seconds In addition, cameras deployed in the factory can automatically record inspection schedules to achieve full-time monitoring, allowing customers to instantly discover and fully control pipelines, minimizing risks In addition, the automated image analysis AI platform can help customers apply fire warnings in factories It is conservatively estimated that the return on investment can be less than 9 months to pay back the investment The longer the platform is used, the higher the cost-effectiveness Build an automatic learning image analysis AI platform for Mobility as a Service in various fields Xie Yuanbao observed that the biggest challenge facing the entrepreneurial culture of software companies in Taiwan is that young new entrepreneurs or employees in Taiwan do not understand the entrepreneurial model and lack the awareness to regard themselves as part of the company owners This has caused It is a pity that your future is unclear or you have a past-experience mentality that prevents you from staying competent in a new start-up company for a long time I believe that the essence of true entrepreneurship lies in every employee rolling up their sleeves and working hard, so that they can truly enjoy the fruits of entrepreneurial profits Otherwise, for young entrepreneurs or employees who often change tracks, it will be like a rolling stone that gathers no moss , I am unable to take a deep root on the road of entrepreneurship, and I lose my ability to solidly accumulate financial independence Regarding the business promotion challenges of Xinyun Linke, Xie Yuanbao said with emotion that because the Taiwan market does not have a deep understanding of AI software applications, it relies more on open source AI visual analysis or machine learning and other resources on the market, but in fact These AI technology resources are limited in their ability to support customers' AI model needs, resulting in uneven quality of AI visual analysis software in the market Therefore, the impact is more indirect on Xinyunlinke's ability to truly provide customers with professional and data-centric AI image analysis services, and it also reduces the company's original business value in customer reference In terms of technical research and development challenges, the visual analysis AI platform cannot rely solely on AI model experts It must gather talents in various fields such as cloud, machine learning, data science, front-end and back-end and other professional team combinations to make the platform operate successfully Xie Yuanbao said that he believes that only through the automatic learning of the visual analysis AI platform, automatic fast and accurate data processing capabilities, and providing customers with complete AI solution services in the cloud, cloud ground Hybrid to pure ground, can we truly Convince customers and stand out from the competition Looking to the future, Xie Yuanbao hopes that Xinyunlin Technology can build an image analysis AI platform for Mobility as a Service to automatically learn in various fields such as self-driving cars, smart warehousing robots, and unmanned buses in smart cities At the same time, I am also grateful to the support of the Industrial Bureau of the Ministry of Economic Affairs for the smooth landing of Xinyunlin Technology in Taiwan and the opportunity to recruit talents from all walks of life to work together In the short-term layout, the company will actively cooperate with domestic players such as Hon Hai and TSMC to implement image analysis AI technology in fields such as self-driving cars, smart industrial safety, and smart warehousing robots In the medium to long term, Xinyunlinke will target the United States, Europe, Japan and other countries as its global market layout, establish investment and cooperation partnerships with major international companies such as Microsoft, and replicate its successful experience and promote it internationally Xinyunlinke official website Xie Yuanbao, founder and chairman of Xinyunlinke 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】日康科技運用AI人臉辨識偵測生理數據 知人知面也知心 自我健康不漏接
Zcon Telehealth uses AI facial recognition to detect physiological data so that people can know everything about their own health

On a weekend morning, Grandma Li, who lives in Taipei, was happily having a video call with her little granddaughter in Tainan through the screen of an AI health management robot Then at 900 am, the foreign domestic helper's mobile app displayed a health management reminder sent by the robot, notifying that Grandma Li needed her daily physiological data measurement Grandma Li faces the camera on the robotrsquos screen, and the screen displays Grandma Li's blood pressure, blood oxygen, heart rate, heart rate variability, and stress index The robot detected that grandma's blood pressure was a little high, and a picture of blood pressure medicines immediately popped up on the screen to help the foreign domestic helper quickly find the medicines, making Grandma Li feel more at ease when taking medicine This AI telehealth care application is not futuristic, but rather the AI-enhanced comprehensive telehealth care solution of Zcon Telehealth, which has been established for 10 years, providing thoughtful companionship for the elderly through AI It can be used for non-contact physiological data measurement in the post-pandemic era, significantly cutting the labor cost of care in half Bobby Pan, the founder and president of Zcon Telehealth, which has accumulated abundant technical capabilities in the telecommunications and banking industries over 20 years, observed that the demand for telehealth care is an inevitable business opportunity, and decided to establish Zcon Telehealth in 2013 He worked hard with the core AI technology team to develop a comprehensive telehealth care solution Four years ago, he set the goal to develop an AI-based telehealth care platform, and returned to school to study in a doctoral program, focusing on the research of contactless detection of physiological data using AI facial recognition technology He successfully obtained an invention patent 2 years later Zcon Telehealth is the third company in the world after an Israeli company and Taiwan's National Chiao Tung University to provide technological and service innovations for AI facial recognition to detect physiological data, and successfully incorporated it into the company's telehealth care management platform As Taiwan becomes an aging society, demand on elderly care will increase and become more diverse In addition, the increase in demand on physiological data measurement due to COVID-19, coupled with the shortage of manpower in care institutions, has highlighted the importance of telehealth care solutions The market demand for telehealth care can be divided into three main service targets home, social residence, and institutions Telehealth care can provide real-time physiological data detection, and the data can be uploaded to the cloud for storage, effectively solving the problem of insufficient caretaking manpower Seeing that the demand for telehealth care is irreversible at home and in care institutions, Bobbdy Pan observed that telehealth care should have five major elements, namely precision care, precision medicine, precision diet, precision health supplement, and AI companion robot He looks forward to the five major elements effectively connecting Zcon Telehealth's healthcare products, and providing more considerate telehealth care services for senior citizens or institutions To this end, Zcon Telehealth uses AI technology to strengthen comprehensive telehealth care solutions The company's products are integrated into four major areas, including telehealth care management platform, tele-psychological consultation platform, AI health management robot, and physiological data detection technology using AI facial recognition AI facial recognition technology contactless physiological measurement obtains data within 30 seconds, saving 12 of the labor cost of care The telehealth care management platform is an important core care platform of Zcon Telehealth It effectively integrates the exclusive measuring equipment provided by the company to daycare center, such as blood pressure monitors, forehead thermometers, and i-GlucoPal - needle-free blood glucose detection By downloading the smart care app of Zcon Telehealth, it can help long-term care institutions collect physiological data records of the elderly, and store the data in the cloud via Bluetooth transmission, allowing institutions to quickly obtain health data reports of the elderly Elderly people can also download the app, and use their own account and password to accurately measure and record their personal physiological data At the same time, family members can also use the account and password of their elders in institutions to keep an eye on the elder's health status and past measurement records The company is currently cooperating with 8 daycare centers affiliated to the Taiwan Rehabilitation Technological Association through the telehealth care management platform, which can significantly save 12 of the care labor cost, and has successfully provided 2,000 elderly people with general home care Regarding the tele-psychological counseling platform, Bobby Pan said that the company began to promote it in 2018, but online psychological counseling was not popular at that time Counseling centers only needed to use LINE or video platforms to provide services It was not until the COVID-19 pandemic in the past two years that caused people to go out less, which caused psychological counseling centers to lose a large number of customers Therefore, tele-psychological counseling platforms have become an important service channel for counseling centers to develop their customer base The tele-psychological counseling platform is provided to counseling centers in the form of an app Its functions include Google Meet video, online appointment, cash flow from payments, case management, account management, and emergency notification Counseling centers obtain a private account through Zcon Telehealth, and will be able to independently monitor the database management status of the counseling center, such as psychologist schedule management Zcon Telehealth thoughtfully provides the UberPsycho app service to clients After downloading the app, customers can locate and instantly match with the nearest counseling center and matching location to complete the search for a counseling center Customers can subsequently make an online video call or go to the counseling center to meet their counseling needs, breaking the limitations of space and meeting customers' needs for real-time consultation or spiritual companionship when they are emotional, truly achieving "Anywhere, Anytime, On-Demand Service" The product is an online psychological counseling platform that has been reviewed and approved by the Health Bureau and is compliant with regulations Counseling centers only need to apply online to start online counseling services, and do not need to worry about system setup At present, the tele-psychological counseling platform has successfully cooperated with 18 counseling offices in Taiwan Recognizing that AI companionship and housekeeping are important trends in telehealth care, Zcon Telehealth launched Taiwan's original AI health management robot, integrating hardware manufacturers with health management software services provided by Zcon Telehealth The service functions of the AI health management robot include the physiological measurement of Zcon Telehealth's Smart Care app combined with its own measuring equipment blood pressure meter, forehead thermometer, blood glucose meter, cloud storage of physiological measurement data and abnormal data notification, remote video monitoring, caregiver work reminders, medication reminders, and physiological data functions based on AI facial recognition The AI health management robot is mainly targeted at families with foreign caregivers Employers can set work item and time reminders on the Zcon Telehealth Smart Care app, such as accompanying elders for a walk, elders taking medicine, or taking photos while the elders are in bed The robot's screen or voice playback reminds foreign caregivers of work items when caring for the elderly When the foreign caregivers finish their work, they must tap the complete button on the robot's screen to indicate that the task was completed The AI health management robot can help employers effectively remotely track whether foreign caregivers have completed daily elder care tasks as scheduled In addition, employers can have video conversations with their elders through the app and the screen of the AI health management robot The screen can also display pictures of medicine to reduce the risk of elderly people taking the wrong medicine Bobby Pan said that "zero contact" has become an important hygiene behavior in the post-pandemic era Combined with telehealth care, Zcon Telehealth has launched AI facial recognition technology to detect physiological data, which is different from typical wearable devices in the market, such as smart watches or bracelets that use photoplethysmography PPG for contact-based physiological detection Zcon Telehealth uses remote photoplethysmography RPPG for facial detection This method extracts signals from the tiny periodic color changes in light reflected from the skin caused by heartbeat RPPG can be roughly described as a modified version of reflective PPG, in which ambient light replaces LED and a camera lens replaces the photoelectric detector Physiological data detection technology based on AI facial recognition uses contactless measurement to detect changes in facial blood flow through images This technology can simultaneously integrate measurement of blood pressure, blood oxygen, heart rate, heart rate variability HRV, and stress index Users only need to face a regular webcam or mobile phone lens for 5 seconds, and reference data of the five physiological indicators can be detected and displayed within 30 seconds The data can be viewed in Android, iOS, or web version This product can achieve convenient self-health management and measurement functions for those who frequently travel abroad, workers such as security guards, service providers such as taxi drivers, or migrant workers, replacing the inconvenience of carrying various physiological measurement equipment in the past Zcon Telehealth is the third company in the world to provide physiological data detection technology based on AI facial recognition The company has successfully applied for an invention patent due to the innovation of this technology and services AI facial recognition health management has successfully cooperated with the health management center of a hospital in Kaohsiung, and provides the center's members who download the app with self-health measurement services In addition to health examination centers, the AI facial recognition health management service also cooperates with domestic TV manufacturers to develop customized Android TV apps and integrate them into Internet-connected TVs to provide health measurement detection services Physiological data detection technology based on AI facial recognition can quickly measure and provide physiological data - Demonstration by Bobby Pan, founder and president of Zcon Telehealth Psychological consultation AI brainwave detection equipment to understand customers' mental health status in advance In terms of tele-psychological counseling platform services, Zcon Telehealth not only assisted counseling centers with developing new remote customer service channels during the pandemic, but also uses the UberPsycho app to quickly help customers match with psychological counseling centers that suit them It has also successfully provided value-added services that combine psychological counseling at counseling centers with AI brainwave equipment for brain health assessment through clinical verification It also obtained brain assessment and test reports, and then guided customers to appropriate psychologists for counseling "More than 23 million people in Taiwan receive psychological counseling services every year, and about 110 of them, or more than 230,000 people, need further psychiatric treatment" In addition, the psychologists have different clinical experience and judgment Bobby Pan pointed out that if psychological counseling can be combined with AI brainwave equipment for brain health assessment, and it can provide customers with the early prevention mechanisms of "mental health examination" and "psychological counseling" He believes that the company can quickly grasp the customer's mental state and prevent them from doing something they will regret With the support of the AI HUB project of the Industrial Development Bureau, Ministry of Economic Affairs, Zcon Telehealth cooperated with 5 counseling centers in field verification, providing the counseling centers with AI brain health assessment equipment The customer test report includes simple mental assessment, heart rhythm assessment, autonomic nervous system assessment, behavioral response assessment, brain health assessment, neurological response assessment, and brain emotion assessment In terms of breakthroughs in AI technology, Zcon Telehealth connects devices through a brain-computer interface for brain health assessment indicators, transmits physiological data, and uses a long-short-term memory model and convolutional neural network to analyze neural indicators It automatically generates a cognitive function assessment report through cloud services as the quantitative result of mental health examination This value-added service of the verified mental health examination solution has been actively expanded to all counseling centers in Taiwan through cooperating counseling centers In the future, the company will continue to cooperate with medical institutions and health examination centers to expand its business Psychological consultation AI brainwave detection equipment to determine mental health status in advance In terms of business model, physiological data detection technology based on AI facial recognition uses a non-binding payment mechanism Individuals or companies will receive AI blood oxygen detection cards provided by Zcon Telehealth, and scan the QRCode on the card using their mobile phones for unlimited self-health measurements within one month They only need to pay NT300 per month, which is quite affordable In addition, the fee for the telehealth care management platform is also very affordable at only NT100 for each account For the tele-psychological counseling platform, Zcon Telehealth signs annual contracts and bills customers on monthly basis The AI health management robot is provided for customers to buy out Looking towards the international market while based in Taiwan, developing diverse telehealth services From the perspective of Zcon Telehealth, how to successfully develop products, market them, and expand business opportunities has been a challenge since the company was founded Among them, the company's development of physiological data detection technology based on AI facial recognition was the most challenging Bobby Pan said that since there is no precedent in the industry, the only way was to go back to school to study Fortunately, he was admitted in a doctoral program two years ago and read countless foreign journals, which he then integrated into product design and development It took 2 years of hard work to achieve this result Zcon Telehealth is not only passionate about the development of AI-enhanced telehealth care services, but also believes that AI-based contactless physiological health measurement and data can provide people and care institutions with a more affordable, convenient, fast, and considerate health measurement option in the post-pandemic era In terms of business strategy, Bobby Pan hopes that recent promotion of the physiological data detection technology based on AI facial recognition will continue to increase market share and create cooperation opportunities with channels To this end, the SDK Software Development Kit developed by Zcon Telehealth allows any application owner to embed it into their solution, and can use the SDK to directly detect physiological data on Android or iOS devices It is also applicable to mobile phones, tablets, smart TVs, or smart health mirrors In the future, Zcon Telehealth will primarily target large-scale health companies for cooperation, and looks forward to finding more potential partners with the assistance of the Institute for Information Technology III In the past two years, Zcon Telehealth has actively expanded into the field of AI healthcare and maintained its leadership in AI facial recognition technology Facing the fiercely competitive AI healthcare industry, Bobby Pan said that Zcon Telehealth must plan ahead and will first provide physiological data detection technology based on AI facial recognition to charity and religious groups free of charge, in order to increase product visibility in the short-term In the mid-term, Zcon Telehealth will partner with large health companies, such as health examination centers, and utilize the big data collected through the cooperation to plan customized health products and services For long-term development, Zcon Telehealth plans to set up a branch in Texas, USA by the end of this year and establish local distribution channels It will actively expand business to emerging potential markets, such as Vietnam, the Middle East, and South America You can know what people look like but not what's going on inside Zcon Telehealth breaks through the traditional approach and uses AI facial recognition technology to detect multiple physiological data in 30 seconds, gaining insight into an individualrsquos current health condition, so that it can not only know what people look like, but also what's going on inside Bobby Pan said that it took years of hard work to complete the development of physiological data detection technology based on AI facial recognition Zcon Telehealth is looking towards international markets while it is based in Taiwan, and will develop diverse telehealth services Bobby Pan, founder and president of Zcon Telehealth