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【2020 Application Example】 RPA Robots, Accelerating E-commerce Work Efficiency by 15 Times

Labor-intensive, prone to oversights and errors, low shipping efficiency

A domestic hook-and-loop tape traditional manufacturing transformation and brand management company has expanded new markets and business opportunities through the e-commerce platform model. This requires reliance on substantial labor for product listing, order organizing, inventory management, and shipment tracking. This results in limited product varieties and quantities that can be handled, and manual data entry is often prone to oversights or errors, affecting shipping efficiency and customer satisfaction, which is critical for the competitive advantage of the business in e-commerce.

Internally, many operations rely heavily on repetitive tasks across various computer systems, web pages, emails, etc. Currently listed on 15 e-commerce platforms, updating single e-commerce information alone requires 2-3 months (over 200 items), making rapid expansion difficult; limited by manpower, product information is not detailed enough, leading to doubts in e-commerce reviews, affecting orders and subsequent satisfaction. Presently, orders are only confirmed once a day, leading to an information gap of up to 24 hours. Annually, there are over ten thousand orders to process into shipment orders, typically accumulating for 15-30 days before once grouping deductions from inventory, resulting in always inaccurate stock levels.

Streamlined Client Interface, Accelerating Implementation Efficiency

The mentoring team collaborates with Ruijing Engineering Technology to integrate AI and RPA technologies through a web-based architecture. Robotic Process Automation (RPA) applications are not installed on the local desktop but are stored on a server and accessed only when needed by the user.

This technology, known as Thin Client, provides higher performance and security compared to the Thick Client, which requires downloading applications and data to the local desktop. The Thin Client does not require downloads on the local machine.

RPA collaborative service features include:  Web Scraping: Complex web data collection and arrangement  Email manipulation: Data analysis and disassembly of content and attachments  Web operation: Precise and rapid web operations or filling in specific fields  Application operation: Timed positioning operations of other window applications  Data processing: Data format conversion, decomposition, and reassembly  File Exchange Management: Timed file production, add/delete/modify, FTP upload/download  Database operation: Heterogeneous database data exchange, read or write to a specific DB  Data recognition: Fixed format field data processing; screenshot, snapshot, alphanumeric text parsing and recognition  Scheduling: Can be timed, repeated, cross-process all the above processes  Alert mechanism: Email, Line Notification etc. designated or broadcast notification

Software Robot Technology Solution Execution Architecture

▲Software Robot Technology Solution Execution Architecture

AI software robots enhance the processing speed of orders, inventory management, and purchasing in manufacturing operations, developing automated services to avoid data duplication and input errors, and seamlessly integrating processes across systems operating 24/7. The war room panel facilitates statistical analysis and real-time sales conditions on each e-commerce platform, predicting and optimizing product inventory.

Direct Purchase Order Process Automation Robot

▲Direct Purchase Order Process Automation Robot

E-commerce Information War Room Statistical Analysis Dashboard

▲E-commerce Information War Room Statistical Analysis Dashboard

Software Zero Errors, Reducing Costs by 15% to 90%

面對快速變化又競爭激烈的市場環境,更需要減少重複性、低產值的工作,將人力運用在更高價值的工作上。

Facing a rapidly changing and highly competitive market environment, it is essential to reduce repetitive, low-value tasks, focusing manpower on higher-value work. RPA software robots are 15 times more efficient than indirect staff, also enhancing process quality to near-zero error rate execution quality, offering opportunities to reduce costs by 15% to 90%. Since it doesn't require significant changes to existing workflows, businesses generally do not need to spend substantial manpower on retraining or adapting to new workflows, which contributes to a higher acceptance rate among businesses. Even in software deployment, it only takes about 4-5 weeks to go live.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【解決方案】優式AI智能割草機器人 搶攻高爾夫藍海市場
USRROBOT's AI Lawn Mowing Robot Enters the Blue Ocean of Golf Market

An AI smart lawn mowing robot, resembling a vacuum robot, shuttles back and forth on the 30-hectare golf course lawn for weeding This robot, independently developed and designed by Taiwanese, is equipped with the world's first electronic fencing positioning technology which utilizes high-precision GPS integrated with cloud AI computation to determine the most efficient mowing paths, targeting the lucrative blue ocean market of golf courses This AI lawn mowing robot was developed by USRROBOT, a Taiwanese startup established in 2019 Chao-Cheng Chen, the president of USRROBOT, once served as the executive vice president of one of the top five ODM tech companies in Taiwan, and specializes in software and hardware integration When he served as the chairman of the Service Robot Alliance, he knew that the service robot industry was bound grow rapidly due to declining birth rates and the growingly severe labor shortage New demand - The horticulture market is large and the has rigid demand "To develop the core technology of service robots, we must find rigid demand Looking at European and American countries, there is a shortage of labor, but demand for horticulture has increased, and there has been a long-term shortage of 7-10 of horticultural workers" Under this strong "rigid demand," Chao-Cheng Chen established USRROBOT, and the company's first product is the AI lawn mowing robot In terms of overseas markets, the United States is the world's largest horticulture market, accounting for 30-40 of the global output value It is estimated that there are about 1 million horticulture workers, but they have been experiencing a labor shortage of 7-10 in recent years and have not been able to improve the situation The main reasons for labor shortage are Aging population and gardening is a labor-intensive job, so young people don't want to do it Unlike in Taiwan, European and American countries attach great importance to lawn maintenance and have expressly stipulated in the law that heavy fines will be imposed for failing to mow the lawn Therefore, the AI lawn mowing robot has considerable market development potential The introduction of AI multi-device collaborative mowing sensor technology is expected to reduce the burden of staff maintaining the golf course The AI lawn mowing robot developed by USRROBOT is currently in its second generation Domestic universities and well-known art museums are using the latest model M1, and it is also being used by some world-renowned high-tech companies and well-known universities in the United States The company is currently involved in negotiations for subsequent business cooperation USRROBOT stated that the professional RTK system currently used can reduce the original GPS positioning error from tens of meters to about 2 centimeters, allowing the robot to move accurately outdoors After setting the boundaries, it can be easily operated using the app New application - Implementation in golf courses solves the problem of labor aging and shortage Chao-Cheng Chen further explained that the National Land Surveying and Mapping Center is a RTK service provider RTK provides the error reference map of the positioning point USRROBOT can access the positioning error value of a specific position through 4G Internet access The AI algorithm of USRROBOT reduces the general 10-20 m error of GPS to 2 cm After positioning, USRROBOT then uses six-axis accelerator positioning, gyroscopes, and wheel differential sensing devices for software and hardware integration Only by matching the wheel's movement pattern and the terrain can accurate mowing path planning be achieved The AI lawn mowing robot, which is 62 cm wide, 84 cm long, 46 cm high, and weighs only 25 kg, can set the mowing boundaries in the cloud It can avoid pools and sand pits through settings, using AI algorithms to automatically calculate the optimal path It is able to mow approximately 150 ping of grass in one hour The battery can be used continuously for more than 6 hours The battery life is currently the highest in the world In addition to general gardening companies, with the assistance of the AI project team of the Industrial Development Bureau, Ministry of Economic Affairs, USRROBOT's AI lawn mowing robot has been applied to golf course lawn mowing A well-known golf course located in Taiping District, Taichung City currently has a staff of 5 people who are responsible for the lawn, planting maintenance, and other landscape maintenance of the entire 30-hectare course However, the average age of staff is as high as 55 years old, and the golf course has been unable to recruit new staff members for a long time In view of the aging staff and the shortage of manpower, the golf course hopes to mitigate the impact with AI technology, and is therefore using AI multi-device collaborative mowing sensor technology, in hopes of reducing the burden of staff maintaining the golf course New challenges - Expert systems are needed to overcome difficulties with different grass species "This AI lawn mowing robot has low noise, low pollution, low labor costs, and is waterproof and anti-theft In the lawn mowing process, it can identify and avoid obstacles through ultrasonic sensors while maintaining mowing quality, maintaining aesthetic and consistent grass length" Chao-Cheng Chen went on to say that the most important part about golf courses is that the grass pattern should be beautiful and free from diseases and pests Based on the site survey, golf courses are mainly divided into three major areas green, fairway and rough There is no problem using the current mowing robot to mow the rough area, and it can overcome slopes within 20 degreesThe short grass in the fairway area may only be two centimeters long, and the grass types are also different, so the cutterhead design needs to be modifiedAs for the grass in the green area, the grass must be mowed close to the ground and maintained in a consistent direction because it affects the putting speed Many factors will affect the green index, and this part requires more research and testing The AI lawn mowing robot can identify and avoid obstacles through ultrasonic sensors while maintaining mowing quality The AI smart lawn mowing robot has a built-in camera that can be used to detect the health condition of the lawn Chao-Cheng Chen said that in the future, an expert system will also be introduced for early determination of whether there are diseases, pests in the lawn or whether there is sufficient moisture, and provide lawn health data analysis to customers, so that they can take preventive and response measures sooner to reduce disaster losses Chao-Cheng Chen, who is also a good golfer himself, said that golf has developed well in Taiwan However, due to weather factors, such as rainy and humid climate and typhoons, Taiwan's golf courses have harder soil and more potholes compared with top tier golf courses overseas If AI lawn mowing robots are to be widely introduced into golf courses, there are still many difficulties that must be overcome However, Taiwan's difficult terrain creates a good testing ground Once Taiwan can overcome the many problems and successfully introduce the robot, it will be able to expand to overseas markets and seize new market opportunities in a blue ocean Chao-Cheng Chen, President of USRROBOT nbsp

這是一張圖片。 This is a picture.
[2023 Case Study] AI Steps into Philanthropy: Stylish Tech at Food Banks

Taiwan Food Bank AssociationHereinafter referred to as 'the Association'With the mission of providing food aid, poverty relief, reducing food waste, and building a hunger-free network, there are locations across Taiwan that gather donations from wholesalers, intermediaries, retailers, manufacturers, and even generous individuals These sites also rescue food that would otherwise be discarded, properly allocate and distribute it to needy households, thus aiding local vulnerable families55Food banks at various locations collect daily donations from wholesale stores, intermediaries, retailers, manufacturers, and even benevolent individuals from all over Taiwan These places also rescue about-to-be-discarded edible materials, properly sort them, and distribute to needy households, assisting local vulnerable populations However, each location requires significant human and volunteer resources to manage daily operations using traditional methods of communication with non-profit organizations and donors After receiving donations, these resources are then allocated to needy families or individuals There is a potential issue of uneven distribution of resources due to a lack of digitalization and integrated information management in these processes Warehouse and Transportation Centers and Mini Food Banks Distributing Resources to the Disadvantaged The location under validation by the Kaohsiung Charitable Organizations Association,Hereinafter referred to as 'Kaohsiung Charity' In109year6month24Officially inaugurated Taiwan's first 'Food Bank-Warehouse and Transportation Center' at a location measuring200square meters, enhancing the efficiency of food resource redistribution, proper storage, and management So far, nearly two hundred tons of vegetables and fruits have been saved, serving over a hundred organizations and benefiting over5thousand vulnerable households, and continues to serve19mini food banks, with planned completion across multiple districts in Kaohsiung, distributing food resources to over10ten thousand vulnerable families Kaohsiung Charity 'Food Bank-Warehouse and Transportation Center' in the Dasha Community Photo Source Kaohsiung Charitable Organizations Association Challenges in Labor and Food Resource Management Facing the needs of a large number of economically disadvantaged families, the management of the 'Food Bank-Warehouse and Transportation Center' is particularly critical During procurement, tasks such as sorting, purging, and bookkeeping must be performed, while during shipment, food resource needs suggested by social workers must be followed These activities rely on manual judgment and accumulated experience Many volunteers involved are elderly and have limited physical strength, making warehouse tasks physically demanding and recruitment challenging If a large batch of food resources arrives, space and manpower are consumed in sorting and inventory management, raising concerns about the effective use of resources and turnover rate This highlights the challenge of scaling up food bank services while lacking corresponding labor and material management systems At the same time, food bank resources come from various donations, thus they vary greatly in type, shelf life, standards, and quantity Volunteers at mini food banks, mostly also elderly, must handle multiple responsibilities such as case services, food resource management,resource allocation, and resource development Sometimes they must also explain and accept immediate, large quantities of specific resources, such as adults receiving baby formula 'Food Bank-Warehouse and Transportation Center' Resource Inventory Relies Entirely on Manual Labor Mini Food Bank Volunteers Handle Multiple Responsibilities Photo Source Taiwan Food Bank Association Reducing Scrap Resources60 Increasing Speed of Resource Transfer80 To enhance resource management and ensure effective use of materials, and to address personnel shortages, this field validation case has introduced 'Food Bank Warehouse Resource CollectionAITo advance resource management, ensure effective use of resources, and solve manpower shortages, this validation site has implemented an 'Automated Early Warning Needs Assessment System' for the food bank's warehouse resource gathering The first part involves building a classification model, setting up and collecting warehouse information at the site, andAItraining the model Past sitewarehouse information is collected and stored in a database, allowingAIfor preprocessing, classification, and other tasks At the same time, depending on the dependency conditions of the types of goods as features, algorithms are introduced for computation and modeling, and the data collected is used for retraining, ultimately validating the field and organizing data for the five most common types of goods into training and test datasets as required The second part involves constructing the classification model using AI techniques further use of reinforcement learning constructs the management mechanism for the food bank's warehouse, perfecting the classification of donated goodsRNNTechnical construction of classification models further use of reinforcement learning constructs food bank warehouse management mechanisms, making the classification of donated goods perfectlike white rice, instant drinks, noodles, instant noodles, and canned goodscan then be automatically assigned storage based on storage assignment principles AI Service System Process and Description Source Taiwan Food Bank Association AtAIUnder forecasts, it can optimize the speed of resource transfer and allocation, effectively and accurately match resource donations reducing the loss in the donation process, increase the accuracy of resource distribution, and improve the service rate—the successful donation rate—reducing the waste of resources due to incorrect items, and enabling instant monitoring of food resource stock, ensuring operators can respond quickly to needs, effectively providing resource assistance WithAIthe system's introduction and the establishment of data intelligence, it helps the operations of the warehouse and transportation center, allowing more time for the allocation of donated goods The introduction aims to accelerate the digital service rollout for social welfare organizations, thoroughly addressing the needs of the overall vulnerable segments of society Using the system for resource allocation and dispatching Photo Source Kaohsiung Charitable Organizations Association Following this field validation, it is possible to expand the system to other food bank service pointsAIThe system can also collaborate with more non-profit organizations, public welfare groups, and charitable organizations, expanding 'Food Bank Warehouse Resource CollectionAIAutomated Early Warning Demand Assessment System' application range such as medical supply distribution, helping more organizations manage and distribute more intelligently, reducing resource wastage, and enhancing social welfare 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【導入案例】AI嘛會煮咖啡 無人烘豆機靠AI 精準設點與培養忠實客群
AI Can Make Coffee! Autonomous Coffee Roasters Relying on AI for Precise Location Setting and Cultivating Loyal Customers

Have you had your morning coffee yet Over the past decade, Taiwan has gradually formed a coffee drinking culture With the advancement of AI technology, autonomous coffee roasters can now rely on AI for precise location setting while also cultivating a loyal customer base Let's see how this is done According to the International Coffee Organization ICO, Taiwanese consume approximately 285 billion cups of coffee annually, with the coffee market in Taiwan estimated at 80 billion TWD, growing about 20 each year In recent years, the 'drinking coffee' culture in Taiwan has become synonymous with popularity, with coffee being the most frequently chosen daily beverage by 65 of the population Coffee enthusiasts, particularly the more avid ones, are willing to pay more for coffee beans that suit their tastes An increasing number of unmanned drink kiosks have also begun to appear in the Taiwanese beverage market Unmanned coffee beverage shops face difficulties in expanding quickly, primarily due to two major issues one is the appropriateness of customer flow and machine placement locations which still rely on manual analysis the second is penetrating the market of mid to high-end coffee lovers accurately AI resolves two major challenges for autonomous coffee roasters suitable placement and cultivating a loyal customer base To tackle these issues and help autonomous coffee roasters quickly break into the market, Raysharp Electronics intends to implement AI for people flow counting analysis and unfamiliar face recognition These technologies aim to calculate the crowd size at potential roaster locations and classify consumers by gender and age for more precise market analysis They also provide multiple choices for the roasting of raw coffee beans, offering a more customized service tailored to the needs and tastes of professional coffee aficionados with a pack of 'high-quality roasted beans' Since 2018, the rise of unmanned stores has been mainly due to owners wanting to reduce persistently rising rent and personnel costs However, the initial assessment of store locations still requires hourly labor expenses for manual estimation of customer flow, leading to possible miscalculations of both on-site consumers and passerby traffic These inaccuracies may prevent precise real-time analysis of customer flow, or even misguided estimations of operational efficacy after a trial run, thus missing the optimal timing for loss-preventing location retraction Raysharp Electronics introduces autonomous coffee roasters equipped with AI-based people counting analysis and facial recognition Raysharp Electronics combines AI people counting analysis and facial recognition with the coffee trend known as 'black gold', addressing the preferences of numerous coffee connoisseurs in Taiwan who enjoy personally selecting coffee beans at bulk stores and frequenting high-quality grinding cafes or chain coffee shops A new concept for the first autonomous coffee roaster offering choices based on the origin, variety, and roasting methods of coffee beans has emerged AI coffee roasters enhance customer loyalty and materials management efficiency by 20 For the advanced development of autonomous coffee roasters, Raysharp Electronics engineers have equipped the AI NVIDIA development platform on the basis of TCNNFacenet Through AI, tens of thousands of images related to gender and age are used for sample training, allowing even first-time coffee roasting customers to be easily classified using unfamiliar face recognition This gains consumer trust, enhances willingness to use, and allows for recording purchase information and future product recommendations, leading to consumer purchase behavior analysis This information helps owners tailor future material preparation based on consumer preferences for different coffee beans, reducing raw material transportation and storage issues, and improving material management efficiency by 20 Moreover, by placing these autonomous coffee roasters in high-traffic areas, owners can use cameras to capture the crowd and assess whether the machine location has an adequate customer base, quickly analyzing whether to reposition the machines, and more easily targeting the best locations for middle and high-end coffee lovers The unmanned coffee roaster features a professional roasting mode interface, providing options based on the origin and variety of coffee beans, their roasting methods light, medium, deep, and related temperature, wind speed, and timing settings If improvement needs arise during the process, engineers can adjust firmware parameters and also assist in integration with the owner's ordering system Staff members briefly describe the operation of the autonomous coffee roaster 'Black Gold' penetrates deeper into coffee shops, science parks, and commercial buildings through AI This autonomous coffee roaster targets coffee connoisseurs and can be placed in middle to high-end coffee shops to roast more customized coffee beans than those available in bulk stores Upon completing a batch of coffee beans, it immediately provides them to professional technicians within the coffee shops for grinding and manual brewing The remaining roasted beans can also be taken home for brewing and enjoyment It also adds value to coffee shops by better understanding consumer preferences for coffee beans and launching more customer-attracting drink promotions and appropriate inventory management In addition to coffee shops, the autonomous coffee roaster can also utilize AI-based people counting analysis to precisely set up near scientific parks and commercial buildings, offering high-quality coffee beans for office brewing to internal employees with high coffee consumption needs Furthermore, implementing a physical membership system can initiate coffee bean purchase promotions or periodic payment incentives, thus attracting new clients and cultivating existing customer loyalty and retention The operation interface of the smart autonomous coffee roaster「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」