<div> <div> <p class="text-h4">產業別：人工智慧應用服務產業</p> <p class="text-h4">產業痛點：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">對於非技術人員來說，工單系統中的許多欄位和資訊可能過於複雜，導致填寫錯誤或理解困難，增加隱藏成本。例如，非技術人員可能無法清楚分辨某些欄位的用途，或誤填資料，最終需要花費更多時間來反覆溝通修正，甚至可能延誤工作流程。這樣的情況不僅降低了工作效率，還可能導致作業進度延遲。因此，如何設計簡單且直觀的介面，以幫助非技術人員正確操作，成為系統設計的重要挑戰。</span></li> </ul> </div> <p class="text-h4">導入AI效益：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">系統能夠引導並協助使用者逐步完成工單的填寫，避免因不熟悉欄位而導致的錯誤或延遲問題。例如，每當使用者輸入資料時，系統會根據使用者的需求自動提供欄位提示與即時的錯誤檢查，這樣的設計不僅確保每一個步驟的資料正確性，還能加速整體工單的處理過程。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外，系統能夠分析使用者填寫過程中常見的錯誤，並自動最佳化填寫流程。這種持續改進的機制能夠有效減少重複性問題的發生，提升整體使用體驗。例如，當系統發現某些欄位經常被錯誤填寫時，它會自動加強該欄位的提示，或直接提供符合邏輯的預設選項，讓填寫過程更加順暢。</span></li> </ul> </div> <p class="text-h4">常見AI技術：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧，如：</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等。</span></li> </ul> </div> </div> </div>
<div> <div> <p class="text-h4">產業別：人工智慧應用服務產業</p> <p class="text-h4">產業痛點：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">對於非技術人員來說，工單系統中的許多欄位和資訊可能過於複雜，導致填寫錯誤或理解困難，增加隱藏成本。例如，非技術人員可能無法清楚分辨某些欄位的用途，或誤填資料，最終需要花費更多時間來反覆溝通修正，甚至可能延誤工作流程。這樣的情況不僅降低了工作效率，還可能導致作業進度延遲。因此，如何設計簡單且直觀的介面，以幫助非技術人員正確操作，成為系統設計的重要挑戰。</span></li> </ul> </div> <p class="text-h4">導入AI效益：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">系統能夠引導並協助使用者逐步完成工單的填寫，避免因不熟悉欄位而導致的錯誤或延遲問題。例如，每當使用者輸入資料時，系統會根據使用者的需求自動提供欄位提示與即時的錯誤檢查，這樣的設計不僅確保每一個步驟的資料正確性，還能加速整體工單的處理過程。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外，系統能夠分析使用者填寫過程中常見的錯誤，並自動最佳化填寫流程。這種持續改進的機制能夠有效減少重複性問題的發生，提升整體使用體驗。例如，當系統發現某些欄位經常被錯誤填寫時，它會自動加強該欄位的提示，或直接提供符合邏輯的預設選項，讓填寫過程更加順暢。</span></li> </ul> </div> <p class="text-h4">常見AI技術：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧，如：</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等。</span></li> </ul> </div> </div> </div>
