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【2020 Solutions】 Understand the global COVID-19 epidemic in one second. Chatbots become a weapon in the fight against the epidemic.

編輯群2020-04-10

On January 23, 2020, Wuhan, the birthplace of the new coronavirus (commonly known as Wuhan pneumonia), was closed. On January 27, Taiwan’s first new coronavirus epidemic chatbot platform was established, providing immediate information to the government, NGOs and small and medium-sized enterprises with less than 30 people. Free to use to stay informed. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information about the epidemic, they can obtain the latest and correct epidemic information, respond to the development of the epidemic early, and effectively reduce the spread of infection.

In order to combat the new coronavirus epidemic, software giant Microsoft (Microsoft) is currently working with the Centers for Disease Control and Prevention (CDC) and some large healthcare providers to deploy a chatbot to help In response to the COVID-19 virus, GoSky has also joined Facebook's global government cooperation program to provide chatbot construction services to assist government public health departments and other units in fighting the epidemic.

Global chatbot output value will reach US$1.25 billion in 2025

GoSky has observed that many companies have also been greatly affected by the epidemic. In order to prevent the epidemic, most people and companies have implemented home-based epidemic prevention and remote working policies. Now that offline sales have dropped significantly, GoSky has independently expanded the epidemic prevention project to small and medium-sized enterprises with less than 30 employees.

According to a Grand View Research report, the global chatbot market will grow at a compound growth rate of 24.3% from 2017 to 2025, reaching an output value of US$1.25 billion in 2025. In addition, according to estimates by Gartner, an international research consultancy, by 2021, more than 50% of companies will invest more in chatbots (Chatbots) than traditional apps each year. Chatbot technology is becoming more and more mature, and GoSky believes that Chatbot is the next app. Chatbot will be the next app.

Chat robot diagram

▲Chat robot diagram

GoSky, a technology company founded in March 2018, is the world's largest chat robot platform. More than 46% of the world's chat robots are built on its platform, providing one-stop chat robots and digital marketing. Weiquanlong, Yanik, Born Night Show, Uber Eats, etc. are all its customers, and the service industry covers the news media, department store industry, express delivery industry, etc.

At the end of 2019, Wuhan pneumonia (new coronavirus) broke out in China. The Taiwan government announced the establishment of a central epidemic command center at the end of December 2020 and screened overseas passengers. GoSky realized that "the spread of epidemic information is faster than the spread of the epidemic, and there is an opportunity to significantly reduce the impact of the epidemic." After a quick discussion with the team, GoSky decided to use the technology and experience of making chatbots in the past to integrate Johns Hopkins University, USA. The CSSE Center for Systems Science and Engineering at Hopkins University opened the source code of the Global Epidemic Information System, WHO, the US CDC, the Taiwan Disease Control and Prevention Agency and other agencies released epidemic data. On January 27, 2020, the third day of the Lunar New Year, it took a day In the evening, we deployed ahead of schedule to complete the production of the Wuhan Pneumonia Chatbot.

Chatbot helps control the global epidemic

GoSky Marketing Manager Jiang Yanzhou said that the Wuhan Pneumonia Chatbot initially has several functions: 1. Real-time data on the global epidemic, including the number of confirmed, recovered, and dead people around the world; statistics on the number of confirmed, recovered, and dead people in Taiwan; 2. Combined with Google search engine , query real-time news related to Wuhan pneumonia, integrating the latest news from Wikipedia, BBC News Network, China Dragon TV and major domestic news channels; 3. One-click dial 1922 epidemic prevention hotline, providing a more direct inquiry channel and providing users with faster Contact the Centers for Disease Control; 4. Add it to the desktop with one click, allowing users to follow the development of the epidemic at any time without downloading or occupying mobile phone capacity. In the past few weeks, if you want to track the current situation of the epidemic, you have to search through Google, Information can only be obtained by focusing on comprehensive comparisons of major news. However, through this chat machine, users can grasp the latest situation anytime, anywhere and in real time, which has a positive impact on the public's understanding of the epidemic.

New Crown Pneumonia information page

▲New Coronavirus Information Page

In the second phase in early February, we joined in the promotion of public health knowledge and cooperated with ICU doctor Dr. Chen Zhijin to make the correct knowledge about the use of masks into a lazy bag and added it to the chat robot to help the rapid dissemination of correct public health knowledge. At the same time, a mask map was established. After the government announced the real-name system for purchasing masks, the open database of the National Health Insurance Bureau was quickly integrated, and information from local health insurance cooperative pharmacies was made into a mask map function. Users can click to check the county, city and region to see the real-time mask inventory status in the area. Click the button below to open Google Map for users to check the location of the pharmacy for convenient purchase.

Jiang Yanzhou pointed out that the cloud update feature of the chatbot makes information collection and transmission faster. Through the combination of APIs, information can be automatically updated to ensure that when users want to know information related to the epidemic, they can get it. The latest and correct epidemic information can respond to the development of the epidemic early and effectively reduce the spread of infection. Compared with previous apps, chatbots are built on social communication software. There is no need to download additional mobile apps, which greatly reduces the entry barrier for users. You can obtain chatbot services by clicking on the link or scanning the QR Code. Correct information can also be integrated into the chatbot, allowing users to search at any time. At a time when the epidemic information is abundant and complex, it can effectively reduce the impact of false news and ensure the effective delivery of correct information.

New Crown Pneumonia global epidemic information page
[Solution] Understand the global COVID-19 epidemic in one second, chatbots become a weapon in the fight against the epidemic

▲New Coronavirus Global Epidemic Information Page

NLP technology provides a better interactive experience

GoSky is committed to NLP natural semantic analysis technology and builds a database to record user preferences. Through machine learning, it understands each user's interaction mode, provides a better interactive process experience, and can also provide customized services for consumers. personal service.

The basic functions of the chatbot are customer service and automatic replies. It can share the workload of brand fan page managers (editors) and help consumers obtain relevant business information more quickly. As the new coronavirus continues to spread, according to statistics released by Facebook, the number of messages in areas with severe epidemics has increased by 50% compared with the same period, and users' usage time has doubled. This also means that offline During the extraordinary period of declining sales, consumers' demand for online information has increased. Through chatbots, customer lists can be collected, allowing companies to better understand consumer preferences and related information, and helping companies quickly resume operations after the epidemic.

In the future, GoSky will take advantage of chat robots, integrate software and hardware equipment, and develop in the direction of AIoT. It is estimated that AIoT products will be launched in mid-2020, so that chat robots will no longer be limited to mobile phone applications. Chatbots built on Messenger, which do not occupy mobile phone capacity, are updated in the cloud, and have high opening rates, will be the focus of enterprise development. GoSky will focus on the all-round application of chat robots and strive to create a mobile life application ecosystem.

GoSky The team builds a chatbot for the COVID-19 epidemic

▲GoSky team builds a chatbot for the new coronavirus epidemic

「Translated content is generated by ChatGPT and is for reference only. Translation date：2024-05-19」

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