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【2020 Application Example】 At-Home Laundry Smart Service System, through AI membership management, creating an intelligent laundry industry

Where to find a convenient and useful laundry service provider?

What to do when you want to send clothes for dry cleaning but can't reach them by phone to confirm if they are open today? Is the dry cleaning shop's APP space-consuming and not user-friendly? What if there are issues with the clothes after cleaning and there is no customer service system to handle complaints promptly?

According to statistics from the Directorate-General of Budget, Accounting and Statistics, the number of laundry businesses in Taiwan surpassed 6,000 in August 2019, making it a major challenge to stand out among many laundry providers.

Complaint Management, Dangerous Edge

A domestic dry-cleaning brand chain store launched a laundry app in mid-2015, featuring 'At-Home Laundry Collection and Delivery'. The app now has 20,000 downloads, approximately 6,000 members, and is actually used by about 300 people each month. Despite such convenient service, it has received many negative reviews from consumers, causing difficulties in expanding operations. The problems and improvement needs it faces are as follows:

1. Lack of incentives for consumers to download the app and the high costs:

Consumers need to download the app to use the service, and 'how to entice consumers to download' is the biggest challenge for the app service. The logistic costs are much higher than competitors due to the affordable, high-quality ideology with home collection and delivery service, and the costs of marketing the app make it difficult to achieve sustainable operation.

2. Staff shortages leading to customer service issues:

The original customer service method of the app was primarily by email. Due to insufficient staff, it was not possible to service by phone, thus delays in response and often overlooks of consumer issues occurred, leading to customer dissatisfaction.

Most customer complaints occur after the consumer receives the clothes and finds issues like missing items, damages, or color differences after washing. Upon receiving the complaint, customer service first requests photos of the laundry bag from the factory and then asks the consumer to provide photos of the received items for comparison. If it is concluded that the issue was not due to factory negligence, the factory-provided photos are sent to the consumer to clarify the matter. This customer service process requires a lot of manpower and time, seriously lacking in service efficiency!

Perfect AI Customer Service Experience

Siyan Technology Co., Ltd. and the AI team Chester International Ltd. collaborated to create the 'Smart Online Reservation Service System' through data analysis and intelligent customer service, facilitating online appointment and home collection of laundry services and building a 24-hour reservation and customer response service.

The intelligent customer service adopts the latest artificial intelligence deep learning, automatically records each Q&A session, possesses error correction capabilities, and introduces new services like customer service forms, push notifications, customer service robots, and LINE human customer support, greatly improving the convenience of customer contact and confirmation, significantly shortening customer service response times, and also providing more immediate services. Through data analysis, an automated AI membership management strategy is created, effectively increasing consumer repurchase rates and satisfaction.

1-on-1 LINE Human Customer Service

▲1-on-1 LINE Human Customer Service

At-Home Laundry Smart Service System

▲At-Home Laundry Smart Service System

Lowering the barrier to using the service, effectively improving customer service satisfaction!

The dry cleaning brand chain store initially required downloading the APP for use; however, after implementing AI chat-bot technology, it has been converted to only requiring addition to LINE@ for use. The switch in service entry points has already significantly boosted consumer willingness to use during the pilot phase, with corresponding increases in orders and sales.

Future expansions will include online keyword advertising as well as in-store promotions, and a marketing strategy 'Old members invite new friends for discounts' has been planned. The system is also applied to the food and beverage industry, and will continue to be promoted to other suitable industries.

The dry cleaning brand chain store has planned to establish 'small outlets', reducing the personnel needed to check orders and clothes, and has contacted locker services for collaborations to serve customers more broadly.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

Recommend Cases

【解決方案】佐翼科技無人機導入高爾夫球場域 可節省一半人力
Droxo Tech Applies Drones in Golf Courses to Reduce Manpower by Half

For most golf courses, the operations and management is a headache "Golf courses are selling turf and need to be properly taken care of," a golf course manager bluntly pointed out Facing the market pain points of labor shortage, aging population and high cost, the use of AI drones for pesticide spraying and pest control will reduce labor costs by more than half and greatly improve the overall operational efficiency At noon in early summer, an AI drone is slowly taking off at the Taipei Golf Club in Taoyuan Its main task is to test AI drone fertilizing and pesticide spraying on the golf course In fact, drones of Droxo Tech, the company performing this task, are widely used for fertilization, pesticide spraying, and pest and disease control for rice, bananas, and tea trees For golf courses with turfs that often cover tens to hundreds of hectares, AI drones are needed to assist in turf maintenance Data collection, development of pesticide spraying AI models, and multispectral image analysis and testing will be carried out in the current stage In the future, large-scale technology implementation and verification will be carried out to set an example for applying drones to golf courses Using AI drones to fertilize and spray pesticides can reduce the manpower required by half The traditional way of maintaining the turf in golf courses is to carry spray buckets or drive spraying vehicles to spray areas one by one "Domestic golf courses began to plant ultra-dwarf Bermuda grass in 2001 This grass species prefers a cool climate and is not suitable for Taiwan's hot and humid weather" Droxo Techrsquos CEO further pointed out that to prevent turf from pests and diseases, pesticide spraying is necessary For an 18-hole golf course, it is equivalent to spraying pesticides once a week, and the T-ground and fairways are sprayed every two months For golf courses, spraying pesticides is time-consuming and labor-intensive It is important to note that large-scale spraying will increase the risk of personnel poisoning and increase the amount of pesticide used Benefits of applying agricultural drones to golf courses According to Droxo Techrsquos research, golf course pests include Spodoptera litura, which comes out at night to look for food, so pesticide spraying must be carried out in the evening According to the traditional method, pesticide spraying requires two vehicles and three personnel for a total of 45 hours If AI drones are used for fertilizing and pesticide spraying, it only takes one operator to spray 08 hectares of land in 20 minutes, saving about two-thirds of the manpower and reducing operating costs by about 30 Using AI drones to fertilize and spray pesticides on golf courses can reduce the manpower required by half In addition to the significant benefits of using agricultural drones for golf course turf maintenance, Droxo Tech also specially introduced AI multispectral image recognition for NDVI Normalized Difference Vegetation Index analysis "The so-called multispectral is to direct light with different wavelengths on the turf, and the reflected images are collected for analysis" Droxo Tech CEO Liu continued to explain that each plant absorbs light with different wavelengths, so multispectral imaging can determine the growth status of grass species At the same time, combined with AI image recognition, the distribution of pests and diseases can be accurately detected, and the amount of pesticide used is determined on this basis Cross-domain collaboration to build a multi-source turf image databasenbsp Using AI multispectral image recognition technology, Droxo Tech will collect visible light, multispectral, thermal images, and hyperspectral images to establish a multi-source turf image database to fully understand the growth cycle of Bermuda grass Droxo Tech has accumulated rich experience in agricultural AI drone pesticide spraying , but there are still many problems that need to be overcome to implement AI solutions in golf courses For example, it is necessary to establish a new pesticide spraying model and test flight methods, especially the application of multispectral image recognition PoC is not difficult, but actual implementation requires more test evidence, repeated inferences, and collaboration with plant experts This part must rely on the cross-domain integration of legal entities such as the Institute for Information Technology III, gathering more fields for verification, and creating a paradigm before it can be more widely adopted by golf courses There are not many international cases on the application of AI drones in golf courses During the verification process, it is not yet known whether it can be quickly copied to the next golf course However, Droxo Tech CEO Liu believes that through cross-domain collaboration, clearly defining the problems and listing them one by one, supply and demand parties can reach a consensus, propose solutions to each problem, and seek cooperation with internal and external resources Only then will we be able to gradually achieve the goal of making golf courses smarter and smoothly assist the industry with transformation Zuoyi Technology's CEO, Liu Junlin 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】挺進智慧物流50 新竹物流醫材配送班表超高效率
Advancing to Smart Logistics 5.0: Hsinchu Logistics Delivers Medical Materials with Ultra-High Efficiency

After incorporating AI technology, traditional logistics companies have seen significant improvements in transportation efficiency and reductions in transportation costs, especially in the transfer of medical materials which involves timely service and rights of hospitals and patients The implementation of intelligent logistics can save medical material businesses the cost of constructing GDP warehouses and other expenses up to millions A major domestic logistics leader, Hsinchu Transport HCT, owns a fleet of 3,500 vehicles and a storage area of 60,000 square meters, providing customized logistics solutions including logistics, commerce, finance, information, distribution, storage, and processing The company handles up to 580,000 parcels per day, with a maximum capacity reaching 900,000 parcels, making the enhancement of transshipment efficiency crucial for HCT Medical materials transportation at hospitals need optimization of current operational processes and enhancements in systematization and intelligence Especially the transportation of hospital medical materials, which encounters various challenges Medical materials suppliers need to cater to varying customer product demands, temperature requirements, and delivery times through multiple logistics providers This highly depends on the experience and careful control of operations staff Whether it is the product shipment or actual logistics process, each step must be interconnected Any human errors can impact the service timing and rights of the hospitals and patients Thus, all concerned businesses, along with the government and hospitals, are working to optimize current operational processes and elevate the level of systematization, automation, and intelligence to minimize service errors and cost losses HCT's distribution process prior to AI implementation Currently, with the government's push for standardized platform operations on the demand side of hospitals, supply-side businesses collaborate through data coordination to improve the accuracy and efficiency of product shipments, enhancing operational quality and management benefits at the demand side At the same time, some businesses are also investing in the standardization and systematization of internal operational processes, thus enhancing operational efficiency and quality In the freight logistics sector, logistics companies' warehouse staff need to expend labor to control different logistics shipment operations If they often receive emergency task notifications for shipments to medical facilities, they usually depend on small regional logistics providers to provide customized delivery services Although this improves delivery times, it does not allow for integrated informational services The new GDP regulations for medical materials require suppliers to undergo GDP compliance certification Therefore, Hsinchu Transport, assisted by the Ministry of Economic Affairs' AI coaching program, not only extends existing logistics services compliant with GDP regulations but will also use data integration and optimized AI technologies to help medical material businesses streamline and improve their logistics operations Complex logistics issues are solved using the Simulated Annealing SA algorithm To meet the 'Good Distribution Practices for Medical Devices,' Hsinchu Transport is not only actively introducing new logistics vehicles but will also implement artificial intelligence-based mathematical optimization technologies to assist in intelligent scheduling at nationwide business points and transshipment stations They aim to optimize the routing of medical materials between business points or regions thereby enhancing efficiency in the distribution process Currently, during the transshipment process of medical materials at Hsinchu Transport, detachable tractor heads and containers are used Each business point and transshipment station differ in location design and staffing, impacting the throughput per unit of time Furthermore, daily cargo conditions size, destination vary, and due to these fluctuating and distinct demands, the deployment of tractor heads and containers changes accordingly Under these circumstances, Hsinchu Transport relies on past experiences to schedule departures at each satellite depot and adjusts daily according to the cargo needs Due to the reliance on empirical scheduling, it is often difficult to consider all variables and considerations, leaving room for improvement in the current departure schedules The cargo delivery planning inherently constitutes an NP-Hard problem, difficult to solve with traditional analytical methods Hsinchu Transport, in collaboration with Singular Infinity, utilizes the Simulated Annealing SA algorithm to find solutions The new logistic service introduced by Hsinchu Transport is 'GDP Container Shift Planning' This planning involves estimating future volumes of medical materials between stations and scheduling container truck shifts accordingly, ensuring timely and quality delivery of medical materials while maximizing operational benefits and reducing travel distances Hsinchu Transport introduces AI-optimized shift planning, constructing the most efficient route from its origin to destination Hsinchu Transport introduces 'Optimized Shift Planning' service, reducing transportation costs by 5 The introduction method involves using cloud software services Hsinchu Transport regularly inputs 'Interchange Item Tables' from station to station into the 'Optimized Shift Planning' service After setting the algorithm parameters, a GDP container shift schedule is generated At the same time, developing a Hsinchu Transport medical material scheduling system allows Hsinchu Transport's medical transport units to compile suitable schedules through the Interchange Item Tables Under the same level of service, it's estimated that this can reduce transportation costs by 5, saving medical material businesses millions in construction costs for GDP warehouses and distribution Due to its requirements for sanitation, temperature, and its fragility, the transportation and transshipment of medical materials should be minimized to reduce exposure and risk However, logistics efficiency and costs must still be considered AI designs the most efficient route for each cargo from its origin to destination, effectively completing daily transportation tasks In response to the future high development demand of industrial logistics, distribution and transshipment AI optimization will be a key issue Through this project, a dedicated project promotion organization will be established, staffed with AI technology, IT, and process domain talents After accumulating implementation experience, the application of AI will gradually expand, comprehensively optimizing and transforming Hsinchu Transport's operational system, and partnering with AIOT and various AI domain partners to accelerate and expand the achievement of benefits「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

這是一張圖片。 This is a picture.
AI-Based PCBA Surface Defect Detection Improvements

With the introduction of theAOIAIWith the introduction of the system, we can improve product yield, reduce costs, and from a business perspective, increase customer trust and sales revenue Moreover, AIit has advantages that are difficult to imitate, unlike other equipment that can be bought with money, making it hard for our competitors to catch up with us Our company's current development We are committed toIOTsmart manufacturing our systems already include smart materials systems, environmental humidity control systems, anti-miscarriage systems, smart procurement computation systems, smart inventory systems, solder paste management systems, and production management systems We have asked other manufacturers about the possibility ofAIinspectingPCBAsurface defects, each hoping that we would purchase their equipment, but none were effective upon verification After discussing with IT service providers, we defined it asAOIAIa feasible operational model Tzuhong Technology has invested inAOIAIan inspection plan to checkSMTtext on components, solder joints, polarity, missing partsand usingAIto replace manual learningAOIand define the 'potentially defective' parts, enhancing productivity and reducing misjudgment rates Industry pain points Taiwan faces a severe labor shortage, especially those willing to perform visual inspections are few and typically older, increasing the frequency of missed inspections Thus, the most critical bottleneck in the pursuit of high-quality electronics has become post-production inspections Previous consumer products with undetected anomalies were acceptable within a certain ratio However, in the automotive industry today, undetected defects could lead to fatalities hence, the automotive industry has extremely high quality demands To survive in the automotive supply chain, we must address the issue of undetectable anomalies Moreover, as wages in Taiwan continue to rise, we can only endeavor toAIreplace traditional manpower with technology, otherwise, even if the anomaly leakage problem is resolved, the relatively high labor costs will still prevent competitiveness in this industry Application technology and explanation Initially,Figure 1,PCBUpon emerging,Reflowsystem, it will undergoAOIwill undergo inspection, dividing into 'suspected defective' and good products At this point, the 'suspected defective' portion accounts for20manual review for these20parts, further classifying the 'suspected defective' portion into good and defective products With We aim to leverageAItechnology, to shift from manual re-inspection of these20technology, we aim to replace manual review of 'suspected defective' products withAIand after review, the results still yield 'good' and 'suspected defective' products, but now 'suspected defective' comprises only3thus reducing the workload of Tzuhong's employees from20down to only3In theory, it isAOIIn theory, after inspection, it is further reviewed byAIbut it appears to go throughAOIonly, so we call this technologyA0IAIDetectionFigure 2。 The original AOI inspection process The operator will place the testPCBboard intoAOIthe inspection equipment, outputtingAOI information on defective products, then manually re-inspect one by one to determine if they are defective AOIAI inspection process The operator will place the testPCBboard intoAOIthe inspection equipment, outputtingAOIinformation on defective products after, then proceed byAIfirst performingAOIre-assessment of defective products, outputtingAIinformation on defective products afterward, then manually re-inspect one by one to determine if they are defective Process differences By introducing theAOIAIsystem, not only can we enhance the efficiency and yield of visual inspection personnel, we also have this timeAIexperience in system introduction, we will also incorporateAIthe use of big data into Tzuhong's existing smart manufacturing systems, further enhancing the performance of our smart manufacturing systems and reducing the pressure on employees Difference between pre and post-introduction Promotion strategy 1 Similar field diffusion allSMTmanufacturers face bottlenecks in inspections leading to shipment delays introducing this system can solve the severe labor shortage issue and enhance shipment speed and quality, allowing self-promotion to customers or through equipment dealers to cater to relevant needs 2 Cross-industry expansion plans negotiate withAOImanufacturers to directly integrateAIthe system intoAOItheir systems, enhancing their market competitiveness Profit strategy 1 In collaboration withAOImanufacturers, collect licensing fees 2 Direct sales toSMTthe manufacturing industryAIsystems 3 ProvideSMTmanufacturing industryAOIAIsystem subscription model「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-09」