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【2021 Application Example】 Factory Helper Chatbot Reduces Machine Downtime to One Day

Jinfeng Machinery Industry, the fourth largest punch press manufacturer globally, has developed an app that connects with LINE, WeChat, and IM emergency communication software. Regardless of the number of machines, integrated through a single platform, the production and equipment status can be monitored in real time via mobile phones and tablets.

Established nearly seventy years ago, Jinfeng Machinery is one of the unsung heroes behind Taiwan's early 'living room as factories' approach, with household subcontracting tasks such as spoon and button metal pressing handled by Jinfeng's machines. With the advent of Industry 4.0 technologies, this 'hidden company' based under Bagua Mountain in Changhua had to adopt AI robots to swiftly address malfunctions and reduce wait times.

Real-time monitoring AI robots have become essential assistants on the factory line

GM of Jinfeng Machinery Industry, Tseng Sheng-ming famously said: 'Always consider the next step for our customers.' With an annual revenue of over 7.5 billion New Taiwan Dollars, a single day of factory downtime equates to a loss of over 20 million dollars. At the forefront of Industry 4.0, Jinfeng uses various sensors to remotely monitor the operational status of machines and record data. Through network-connected gateways that integrate peripheral equipment, monitoring data is transmitted to databases to quickly detect and reduce the risk of downtime. Cloud-based, 24/7, 365-day repair registration and constant monitoring are aimed at achieving the goal of an unmanned factory.

金豐機器工業總經理曾盛明的名言是:「永遠為客戶設想下一步」,年營業額逾新台幣75 億元的金豐,工廠停工一天等於損失2,000 多萬元,走在工業 4.0 的浪頭上,金豐透過各式感測器遠程掌握機台運作狀態並記錄數據,運用網路連接閘道器整合周邊設備,將監測數據傳送至數據庫,快速檢知降低停機風險,雲端線上全年365 天、每天24 小時報修等隨時監控,以實現無人化工廠的目標。

To speed up the resolution of machine malfunctions, Jinfeng Machinery Industry introduced a customer service chatbot developed by Asia-Pacific Smart Machine Company, featuring multi-round dialogue capabilities. Combined with a knowledge graph in the punching field, operators simply need to inquire through the proxy robot to quickly obtain troubleshooting solutions and repair quotes, eliminating the need to wait for Jinfeng technicians to handle issues on-site. This approach has reduced downtime to within one day, cutting the time spent on factory malfunction resolutions by up to 50%.

Accelerated security screening processes can significantly save up to 30% of manpower

By applying AI technology for machine understanding, Asia-Pacific Smart Machine facilitates immediate and accurate problem classification through inquiries by customers and front-line staff. Online responses to operational issues and needs are synchronized, scheduling repair personnel and materials to quickly resolve faults and effectively reduce downtime losses. In the field of tool machines, Open Talk can integrate with Industry 4.0 tool machines for machine control and real-time data queries. Engineers no longer need to use smartphones or tablets; they can simply use voice commands to control machines and make inquiries through installed speakers or robots, promptly notifying maintenance when issues arise, keeping repair time within one day. Moreover, the technology provided by Asia-Pacific Smart allows for automatic detection of which production line is problematic, type of issue, and management of the situation, speeding up the repair process and potentially saving up to 30% of manpower.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【導入案例】AI嘛會煮咖啡 無人烘豆機靠AI 精準設點與培養忠實客群
AI Can Make Coffee! Autonomous Coffee Roasters Relying on AI for Precise Location Setting and Cultivating Loyal Customers

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roasters in high-traffic areas, owners can use cameras to capture the crowd and assess whether the machine location has an adequate customer base, quickly analyzing whether to reposition the machines, and more easily targeting the best locations for middle and high-end coffee lovers The unmanned coffee roaster features a professional roasting mode interface, providing options based on the origin and variety of coffee beans, their roasting methods light, medium, deep, and related temperature, wind speed, and timing settings If improvement needs arise during the process, engineers can adjust firmware parameters and also assist in integration with the owner's ordering system Staff members briefly describe the operation of the autonomous coffee roaster 'Black Gold' penetrates deeper into coffee shops, science parks, and commercial buildings through AI This autonomous coffee roaster targets coffee connoisseurs and can be placed in middle to high-end coffee shops to roast more customized 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of the smart autonomous coffee roaster「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】化身大型AIOT科技遊樂場 海科館華麗轉身好吸睛
Transforming into a Large-Scale AIoT Technology Playground: The Spectacular Makeover of the National Museum of Marine Science & Technology

Taiwan is a maritime nation When you visit the Badozi Fishing Port or Tidal Park in Keelung, do you also explore the mysteries of the ocean world at the 48-hectare National Museum of Marine Science amp Technology To get more people closer to marine technology, Keelung's Marine Museum has introduced technological services, transforming the venue into a large technology playground that delights both children and adults, fully utilizing the 'learning through play' approach After a lengthy planning process, Northern Taiwan's largest marine science museum in Keelung opened in January 2014 The museum focuses on marine education and technology, boasting Taiwan's largest IMAX 3D ocean theater The unique themes and modern viewing facilities should make it a well-known landmark in Keelung However, the original exhibition planning was static and highly specialized, lacking sufficient interaction with the public Visitors who have attended the museum also reported that the exhibits were limited and quite boring, leading to poor overall consumer experience ratings The top three dissatisfactions with the museum were weak connections to surrounding attractions, unengaging display content, and lack of exhibit material According to statistics from the Marine Museum, the ratio of local to visiting guests is approximately 64, with most foreign visitors coming from the north transportation is primarily by car and bus common types of visits include family, parent-child, and friends and the stay duration is generally 1 to 2 hours Upon deeper investigation, the top three visitor complaints were weak linkages to surrounding attractions, unengaging display content, and insufficient number of exhibits The museum analyzed potential reasons, including some displays being too specialized, making it difficult for the public to understand, and a lack of interactive elements, making the exhibition boring and the visit hurriedly brief Analysis of visitor profiles revealed that since half of the museum's visitors are locals, and accessing the museum is not so easy for out-of-towners who must travel by car or public transport, the design of the venue and exhibitions must incorporate more interactivity and intrigue to encourage locals to return and extend the duration of visitors' stays while using technological services to highlight the museum's unique features Through a recommendation from the Information Software Association, part of the Ministry of Economic Affairs' Industrial Bureau AI team, the Marine Museum commissioned Jugu Technology to resolve the issue of uninspiring venue attractions Preliminary interviews by Jugu Technology revealed that many visitors were attracted by the architectural design of the museum, notices posted on nearby walls, flags, or events being held the most interesting feature for visitors was the 3D ocean theater, indicating that content presented through audio-video and physical scenic methods was more engaging Seven major AI technologies lead to a boost in regional tourism at the Marine Museum Through the introduction of technology services, Jugu Technology designed the 48-hectare site with seven major services AI voice tours, treasure hunt puzzle games, AI exhibit interactive revitalization, AI space exhibition interactive experience, AI crowd control, Face AI interactive experience, and AI voice customer service system By utilizing AIoT and cloud technology, they made the exhibition more interesting, not only solving the issue of boring static viewings for children but also doubling the learning efficiency and dramatically improving public perception of the Marine Museum, thus increasing visitor intent and boosting regional tourism The National Museum of Marine Science and Technology introduced seven major technological application services including AI voice guide Jugu Technology aimed to improve the space optimization of the Marine Museum, using the special exhibition of coastal birds in northern Taiwan as a prototype, integrating 'face', 'limb', 'crowd' as three main axes to enhance functionality and assist in improving the museum's application of AI Practically, the Marine Museum and Jugu Technology selected the on-site special exhibits to avoid any installation of water and electricity works or pipelines in active exhibits, thereby maintaining the quality of the viewing experience Instead, they selected exhibits that were not yet open to introduce a series of technological services tailored to the unique characteristics of the exhibits In the coastal bird special exhibition inside the Marine Museum, initial construction discussions with the curators utilized Bella X1 for a welcoming interactive introduction at the exhibition entrance This was followed by an AI-powered smart guide in both Chinese and English using X1 for narration, coupled with a fun treasure hunting stamp-collecting activity - APP X1, allowing visitors to participate in challenges Subsequently, bird species within the bird exhibition were brought to life interactively using X1, and AR scenarios X1 were introduced into the exhibition space to add elements of fun and entertainment Finally, Face AI was used to interactively test facial expressions and score smiles The gorgeously transformed Marine Museum will become the best travel destination for families with children ImageMarine Museum FB Page The AIoT services introduced by the Marine Museum could be extended to various exhibition-type museums and even static art galleries in the future, tailored to the unique characteristics of different venues They could also be promoted through government projects and related plans, aiding in rural revitalization, making visits more than just sightseeing in rural areas, and breaking free from stereotypes associated with different venues The applications of these services are broad「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】佐翼科技無人機導入高爾夫球場域 可節省一半人力
Droxo Tech Applies Drones in Golf Courses to Reduce Manpower by Half

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increase the risk of personnel poisoning and increase the amount of pesticide used Benefits of applying agricultural drones to golf courses According to Droxo Techrsquos research, golf course pests include Spodoptera litura, which comes out at night to look for food, so pesticide spraying must be carried out in the evening According to the traditional method, pesticide spraying requires two vehicles and three personnel for a total of 45 hours If AI drones are used for fertilizing and pesticide spraying, it only takes one operator to spray 08 hectares of land in 20 minutes, saving about two-thirds of the manpower and reducing operating costs by about 30 Using AI drones to fertilize and spray pesticides on golf courses can reduce the manpower required by half In addition to the significant benefits of using agricultural drones for golf course turf maintenance, Droxo Tech also specially introduced AI multispectral image recognition for NDVI Normalized Difference Vegetation Index analysis "The so-called multispectral is to direct light with different wavelengths on the turf, and the reflected images are collected for analysis" Droxo Tech CEO Liu continued to explain that each plant absorbs light with different wavelengths, so multispectral imaging can determine the growth status of grass species At the same time, combined with AI image recognition, the distribution of pests and diseases can be accurately detected, and the amount of pesticide used is determined on this basis Cross-domain collaboration to build a multi-source turf image databasenbsp Using AI multispectral image recognition technology, Droxo Tech will collect visible light, multispectral, thermal images, and hyperspectral images to establish a multi-source turf image database to fully understand the growth cycle of Bermuda grass Droxo Tech has accumulated rich experience in agricultural AI drone pesticide spraying , but there are still many problems that need to be overcome to implement AI solutions in golf courses For example, it is necessary to establish a new pesticide spraying model and test flight methods, especially the application of multispectral image recognition PoC is not difficult, but actual implementation requires more test evidence, repeated inferences, and collaboration with plant experts This part must rely on the cross-domain integration of legal entities such as the Institute for Information Technology III, gathering more fields for verification, and creating a paradigm before it can be more widely adopted by golf courses There are not many international cases on the application of AI drones in golf courses During the verification process, it is not yet known whether it can be quickly copied to the next golf course However, Droxo Tech CEO Liu believes that through cross-domain collaboration, clearly defining the problems and listing them one by one, supply and demand parties can reach a consensus, propose solutions to each problem, and seek cooperation with internal and external resources Only then will we be able to gradually achieve the goal of making golf courses smarter and smoothly assist the industry with transformation Zuoyi Technology's CEO, Liu Junlin 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」