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【2020 Solutions】 Always Hears Your Voice - Aiello Voice Assistant

The development of AI voice assistants has become increasingly mature, but there is a lack of applications specifically for the hotel industry. Therefore, the AI voice assistant developed by Aiello can complete room service, equipment introduction, check-out, and stay extension, making it a considerate AI butler.

The introduction of AI voice assistants into the hotel industry will help improve the experience of guests

Google Assistant, Apple's Siri, and Amazon's Alexa are known as the world's three major voice assistants. The applications of voice assistants are becoming growingly diverse, but they are mostly used in handheld devices, personal applications and home applications. Some hotel operators are optimistic about demand in the hotel industry, and have introduced AI voice assistants into hotel industry applications, leading to the rise of smart hotels.

Aiello was founded in October 2018 and launched the Aiello Voice Assistant that supports Chinese and English. The Aiello butler, which looks like an alarm clock, can assist with room service, equipment introduction, check-out, and stay extension after receiving voice commands from hotel guests.

Xiaoxi Butler Smart Voice AI Platform

▲ Hotel voice assistant

For example, if a hotel guest needs drinking water or newspapers, he only needs to say to the Aiello Voice Assistant: "Please send a bottle of mineral water to my room" or "Please send a newspaper to my room." After the Aiello butler receives the guest's voice command, the customer service manager will directly send someone to deliver mineral water or newspaper. This prevents poor service or even customer complaints because counter staff missed a call.

In addition to receiving instructions from guests, Aiello Voice Assistant can also combine the functions of a phone and an alarm clock, and has a built-in Bluetooth speaker, so that it can automatically play online streaming music with a single command, providing guests with a better service experience.

Deepening service scenarios and expanding practical applications

Aiello Voice Assistant uses natural language processing (NLP) and semantic analysis to recognize customers' voice commands and complete multiple room services, reducing unnecessary communication time and potential human error. Among them, semantic analysis is used to replace the rule-based model and the exhaustive method of linguistics. It can understand at least three questions at a time, which is more in line with people's conversation habits and more adaptable to different situations, thereby deepening the service scenario.

Hsien-Hsien Liao, co-founder of Aiello, also believes that deepening the service scenario is the only way for consumer experience reach a certain level. BERT proposed by Google also uses image analysis to replace the rule-based model and the exhaustive method of linguistics. This technology has gradually become mainstream in the market.

The introduction of AI voice assistants into the hotel industry to provide services will effectively replace manpower to optimize and improve the quality and efficiency of room service.

The current version of Aiello is already online and will initially target the Chinese market. The company is currently negotiating with hotel groups and system service providers in first-tier cities, and has two models: monthly rental and buyout. In the future, more services will be integrated to expand the business model, including calling taxis, purchasing tickets for entertainment, and booking travel packages.

In the future, the company will further design a new type of in-room service system specifically for hotels. It transforms the in-room voice portal and the hotel's SaaS platform into a new retail channel to maximize benefits for hotel operators.

The current challenge is that it is difficult to find news and music content providers in Taiwan who are willing to cooperate in providing services. However, as the system becomes more mature and the products continue to be promoted towards the hotel industry, more content manufacturers will be attracted to work with the company.

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

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Make Meeting Records Efficient and Time-Saving with DeepWave's Smart Meeting Ink AI

Meeting Ink Enterprise Edition is now being launched Studies show that around 50 of content is forgotten within two hours after a meeting if not tracked and reviewed immediately multiple reports and transmissions can result in losing over one-third of key information Precise meeting records are crucial for organizations with strict operational protocols and public sectors However, with extensive meeting demands, recording can lead to losses in meeting outcomes and increase team burdens Spotting this market pain point, Taiwanese AI startup DeepWave has introduced 'Meeting Ink'—a new solution for meeting records that integrates voice, text, and automated AI technologies Meeting Ink supports voice-to-text transcription, speaker recognition, verbatim translation, and automated meeting summary highlights, offering flexible services for consumers and enterprises This year, it has added real-time verbatim scripting and translation, creating a new paradigm in meeting management AI Technology Solves Meeting Recording Pain Points in One Go Since its launch at the end of 2023, 'Meeting Ink' has become a high-efficiency and accurate meeting record management solution on the market DeepWave combines its proprietary technology, third-party tools, and Microsoft Azure's voice recognition technology to create the best voice-to-text experience Furthermore, this includes speaker recognition and segmenting, multiple language translation, and meeting summary functionalities across various scenarios To achieve broader applications, Meeting Ink also provides real-time application solutions, making it suitable not just for regular meetings but also for events, forums, and educational sessions Currently, Meeting Ink supports both app and web platforms, offering enterprise customization options to expand its applications further Excellent Voice Recognition Technology and Optimal User Experience Meeting Ink stands out in the market due to its precise voice recognition technology and user-centered application design Relying on DeepWave's proprietary technology, Meeting Ink can convert audio signals into text representing each speaker, distinguishing each participant's voice to ensure information is clearly differentiated Additionally, meeting content can be further summarized according to the speaker and, with DeepWave's optimized system, generate exclusive summary templates for various scenes and roles Whether for executive meetings, academic forums, personal interviews, or learning sessions, Meeting Ink produces tailored summaries for different contexts, bringing higher efficiency and flexibility to meeting recording experiences Precisely Targeting Enterprise Needs, Providing Comprehensive Enterprise Applications Anticipating the shifting market demands, DeepWave has launched a customized service plan tailored for B2B frameworks, further optimizing Meeting Ink's application on the enterprise side Enterprise clients can use the professional edition and enjoy exclusive customized summary modules tailored to specific industry needs DeepWave commits to regularly updating AI modules to ensure the most advanced technological support Additionally, Meeting Ink's enterprise service plan emphasizes data security, account permission management, unlimited storage space, and multi-device compatibility supporting all recording scenarios Offered at the lowest market rates, this provides an economical and efficient solution for enterprises, allowing them to focus on core tasks and enhancing overall meeting efficiency Embracing the Pulse of the AI Era, Leading Market Applications According to a 2023 market report, the global market for AI application tools is expected to grow from nearly 7 billion to 50 billion over the next decade, with business and learning tools playing key roles Facing the rapid progression of AI technology, DeepWave leverages its technical prowess and innovative capacity to penetrate international markets with Meeting Ink, continually bringing revolutionary changes to meeting records for both businesses and individuals Going forward, DeepWave will continuously optimize Meeting Ink, committed to promoting the close integration of AI technology with everyday work and learning scenarios, creating more convenient and efficient working environments for users 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-11-15」

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AI Smart Health Prevention Plan

Herji Ltd held an interactive teaching session with AI storybooks at the 'Taiwan Early Childhood Development and Remedial Association Taitung Office', allowing children, teachers, and parents to engage in immersive educational experiences AI-generated children's educational storybook materials AI Learning Platform In recent years, changes in the social structure of Taiwan, combined with experiences in hospital emergency departments, have often led us to overlook the depressive symptoms exhibited by adolescents, resulting in tragic incidents of self-harm or even suicide among children A significant part of children's depression stems from their academic performance, with parents worrying about their children's future competitiveness, thus placing a lot of pressure on children who perform poorly academically In a family with two children with the same genetic background and provided with the same resources for growth, we often find that the second child's academic performance is not up to par, with poor grades, an inability to concentrate in class, and even lacking the patience and perseverance to finish reading a comic book or playing a video game We have been exploring why these differences occur and discovered that these issues often arise from undiagnosed learning disabilities during early childhood Due to environmental factors, children with delayed learning abilities are often not acknowledged by over 80 of parents who are reluctant to seek treatment for their children, primarily fearing that their child will be labeled as delayed As a result, the child's learning ability is hindered from an early age, with their academic struggles increasing as they enter primary and secondary school, leading to greater academic lag, frustration from parents, struggles from the child, and increased family disputes If tutoring does not yield effective results, expenditure without achieving positive outcomes often leads to further family conflicts, creating a vicious cycle that accumulates a lot of negative emotions in children during their developmental process, which in turn affects various factors impacting their health In reality, the main reasons behind a child's poor academic performance, inability to learn, lack of interest in learning new things, or even developing health-impacting psychological conditions, actually stem from accumulated learning delays during early childhood The period before the age of six is considered the golden window for treating learning delays If these can be identified and addressed during this time, there is a chance that the child's learning abilities can be greatly improved10The industry's current pain points are as follows 1Lack of methodologies for assessing learning abilitiesLack of databases for sample comparisons in the market 2Traditional parental misconceptionsFear of labeling and treatment delays for mild to moderate cases 3Lack of therapeutic materials and toolsShortage of therapeutic storybooks and series courses This project will develop a national talent development support system, utilizing AI Technological development of a system for assessing children's learning abilities that supports parents in safeguarding their children's health from the start of learning ability testing, offering early detection and treatment In the future, all Taiwanese children, regardless of background, will be able to establish a healthy foundation in early childhood, growing up to become valuable assets for national development 2、 As proposed in this planAIApplications and explanations 'Child Language Ability'AI'Analysis Model' This model quantitatively analyzes 'the condition of children's use of Mandarin' when 'expressing an event' Scenario Preschool teachers guide children in narrating storybook contentAITools analyze the sentences used by children to describe storybook content, applying statistical algorithms for quantitative analysis Analysis indicators include 'sentence type' and 'lexical items' Analysis aspects include correctness of sentence structures, diversity of vocabulary, quantity of vocabulary used, and accuracy of vocabulary usage Application Comparative analysis between an individual child and peers' language abilities can offer more detailed language skills teaching by preschool teachers Techniques used Chinese word segmentation, Chinese POS tagging, Chinese syntactic rules analysis algorithm, and quantitative analysis algorithms Tools usedChinese word segmentation tools, POS tagging toolsChinese POS Tagging Tool 3、 Expected Industrial Value Establish a learning ability assessment and support system, through therapeutic storybooks and courses Collaborate with kindergartens to develop learning ability bases, preventing children from being stuck at the starting point Alongside parents, protect children's health starting with learning ability testing, backed by a robust database, allowing parents to identify early any delays in learning, helping children regain their learning abilities 4、 Expected Industrial Benefits Economic Benefit and Future Spread and Impetus By supporting children with delayed learning abilities, enhancing their learning prowess through this project, these children serve as the future of our nation and can thus significantly contribute to national talent development Furthermore, the purpose of establishing a learning ability development base is to help reunite children with their parents, increasing their interaction time, allowing the children to move beyond mere one-dimensional interactions 3C This facilitates two-way interactions between the child and parents, potentially impacting children who may have been otherwise delayed in developing their capabilities due to environmental factors 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-11-15」