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【2020 Solutions】 Always Hears Your Voice - Aiello Voice Assistant

The development of AI voice assistants has become increasingly mature, but there is a lack of applications specifically for the hotel industry. Therefore, the AI voice assistant developed by Aiello can complete room service, equipment introduction, check-out, and stay extension, making it a considerate AI butler.

The introduction of AI voice assistants into the hotel industry will help improve the experience of guests

Google Assistant, Apple's Siri, and Amazon's Alexa are known as the world's three major voice assistants. The applications of voice assistants are becoming growingly diverse, but they are mostly used in handheld devices, personal applications and home applications. Some hotel operators are optimistic about demand in the hotel industry, and have introduced AI voice assistants into hotel industry applications, leading to the rise of smart hotels.

Aiello was founded in October 2018 and launched the Aiello Voice Assistant that supports Chinese and English. The Aiello butler, which looks like an alarm clock, can assist with room service, equipment introduction, check-out, and stay extension after receiving voice commands from hotel guests.

Xiaoxi Butler Smart Voice AI Platform

▲ Hotel voice assistant

For example, if a hotel guest needs drinking water or newspapers, he only needs to say to the Aiello Voice Assistant: "Please send a bottle of mineral water to my room" or "Please send a newspaper to my room." After the Aiello butler receives the guest's voice command, the customer service manager will directly send someone to deliver mineral water or newspaper. This prevents poor service or even customer complaints because counter staff missed a call.

In addition to receiving instructions from guests, Aiello Voice Assistant can also combine the functions of a phone and an alarm clock, and has a built-in Bluetooth speaker, so that it can automatically play online streaming music with a single command, providing guests with a better service experience.

Deepening service scenarios and expanding practical applications

Aiello Voice Assistant uses natural language processing (NLP) and semantic analysis to recognize customers' voice commands and complete multiple room services, reducing unnecessary communication time and potential human error. Among them, semantic analysis is used to replace the rule-based model and the exhaustive method of linguistics. It can understand at least three questions at a time, which is more in line with people's conversation habits and more adaptable to different situations, thereby deepening the service scenario.

Hsien-Hsien Liao, co-founder of Aiello, also believes that deepening the service scenario is the only way for consumer experience reach a certain level. BERT proposed by Google also uses image analysis to replace the rule-based model and the exhaustive method of linguistics. This technology has gradually become mainstream in the market.

The introduction of AI voice assistants into the hotel industry to provide services will effectively replace manpower to optimize and improve the quality and efficiency of room service.

The current version of Aiello is already online and will initially target the Chinese market. The company is currently negotiating with hotel groups and system service providers in first-tier cities, and has two models: monthly rental and buyout. In the future, more services will be integrated to expand the business model, including calling taxis, purchasing tickets for entertainment, and booking travel packages.

In the future, the company will further design a new type of in-room service system specifically for hotels. It transforms the in-room voice portal and the hotel's SaaS platform into a new retail channel to maximize benefits for hotel operators.

The current challenge is that it is difficult to find news and music content providers in Taiwan who are willing to cooperate in providing services. However, as the system becomes more mature and the products continue to be promoted towards the hotel industry, more content manufacturers will be attracted to work with the company.

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

這是一張圖片。 This is a picture.
AI Defect Intelligent Detection - Energy Reduction Smart Monitoring Solutions

AIIntelligent Defect Detection-Smart Monitoring Solution to Reduce Process Energy Consumption When there are over2ten thousand chip resistors on a ceramic substrate, how should one quickly detect defects The answer isUsingAIto detect。 In the era of rapid technological development, Leike proudly announces significant advances in its laser processing technology, thanks to the innovative applications of artificial intelligenceAILeike is committed to integrating advancedAItechnology into laser processing machines, and in2019year, in collaboration with partners, developed the world's first laser machining system that integratesAItechnology, and on this basis further developed in2023year the first ceramic substrate inspection machine that integratesAOIAILASERtechnology Smart Ceramic Substrate Inspection Machine Through the introduction ofAIand machine learning, along with the accumulation of big data samples, the system becomes smarter, which has led to improved product yield within one year5dramatically reducing the inspection time from originally2minutesper piece to just20secondsper piece, drastically lowering inspection costs, enabling efficient initial detection and post-laser marking to reduce waste in subsequent processes, diminishing overall carbon emissions of the site, allowing the automatic generation of detailed inspection reports for data analysis and optimization, which helps increase equipment capacity, reduce human error, enhancing the value of Leike's equipment, and strengthening the international competitiveness of the country's electromechanical industry Leike CorporationLaser TekFounded in1988year, and officially listed as a publicly traded company in2002year Since its establishment, it has become a leading global service provider and manufacturer of electronic packaging materials,SMDElectronic Packaging Materials,SMTinspection equipment, and laser systems Leike's general manager, with years of laser integration experience, observed that passive component customers can produce over20With many years of laser integration experience, he observed that the production capacity of passive component customers can exceed10billionSMDcomponents every month, but withSMDcomponents per month However, as component sizes continue to miniaturize, defect detection during production becomes increasingly challenging With thousands to millions of components on a single ceramic substrate, and as component sizes decrease and their laser processing positions become smaller, the difficulty of detection increases, making production inspection a critical process R-SMD Production Inspection Process AOIproblems of yield overkill relying onAIfor oversight, Yet,AOIthe inspection machine is a widespread and mature type, but the high accuracy on the marketAOIuses a technique that captures small images in a single shot and stitches them into a larger image Although accurate, this method requires more time for small-sizedSMDcomponents, which are more likely to be influenced by environmental factors like lighting and vibration that can cause misjudgments as a result,AOIyield rate can only be estimated by sampling, and components with poor sampling yield are not removed individually but discarded together with good ones manual re-inspection not only increases costs, but the lack of unified inspection standards ultimately results in about2-5products that are not detected as defective enter the subsequent manufacturing process monthly at least2,000thousands of such defective componentsSMDthat were not initially detected causing ongoing printing and machining inspections in subsequent processes Regardless of the waste of ink materials and energy, which increases the cost burden, this also accelerates equipment wear and shortens operational life Each stage of waste increases the site's carbon emissions, unfavorably impacting the company's carbon footprint Post-Adjustment Sample Photo Example 0402 TraditionalAOI High false positive rates in Automatic Optical Inspection AOI are a major production issue for manufacturers, particularly in the passive components industry where 'it's better to mistakenly reject a hundred than miss one'—a high standard, often leading to AOI setting extremely high parameters which makes devices overly sensitive Excessive stringency in data parameter settings can lead to high false positive rates For instance, if the dirt contamination on passive components resembles the color of the printing layers,AOI the misjudgment rate could reach 7 percent Contamination Dirt and Print Layer Color SimilarityAOIProne to Misjudgment Raytek stands apart from otherAOIsuppliers by discarding the stitching of small images or line scanning, effectively preventing data loss and discrepancies caused by hardware or environmental conditions during image processing It employs a large-array photodetector coupled with custom high-resolution lenses, using specialized imaging for composite processing Throughout this process, each pixel of the photodetector contains light information captured from various positions By combining this data, the image resolution and detail are enhanced, reaching a resolution of millions, and with multiple automatic light adjustments, a single shot can manage7070mmachieving an image resolution up to5umobtaining clear images, then throughSmart-AItechniques for analysis and selection Three Innovative Methods to Achieve Rapid InspectionSmart -AI Raytek's General Manager shares, rapidly implementingAItechnology and reducing inspection computation time, further developingSmart-AIthree major approaches Method one, initially useAOIto quickly separate good products from those with controversial defects, focusing the detection on the minority of defective identifications Method two, an automated labeling platform simplifies the training issue by using cameras to collect data from machines, automatic labeling replaces manual labeling, progressively training to improve accuracy The simpler the problem, the less data needed for training Method three,AOIandAIDual-track Advancement In the smart manufacturing process, relying solely onAOIorAIis not enough to accomplish the task alone, it must be preceded byAOIfirst marking the characteristics, distinguishing between good and defective parts, then usingAIa method for labeling and training Subsequently, by utilizing a repeating cascade effect, the detection benefits are greater as more training data accumulates,AOIreducing the ratio of errors,AIand gradually increasing the accuracy ratio Post Adjustment Object Detection and Training Through three major methods gradually building system reliability, and categorizing data for defect sorting, ultimatelyAIreturning the judgement results to the main system, utilizing laser machining to control truly defective products at the front end of the process, reducing the inflow of defective products into other stations, thus minimizing losses due to repeated tests or reprocessing Leading in smart laser equipment, chooseLASERTEKthe right one Continuously developed by the Taiwanese brand Raytek, combiningAIsmart detection and laser processing equipment to progressively build a smart monitoring solution stack from raw materials, products, testing, laser equipment, etc, aiming at reducing the energy consumption of the production process, implementing semiconductor advancements, substrates and component processing among other fields, producing equipment products capable of meeting the end-user demands under low carbon conditions, rapidly and with quality products and services expanding both domestic and international markets, enhancing the global competitiveness of localMade in TaiwanMITequipment 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-12-12」

【解決方案】瑕疵辨識率達百分百 耐銳利科技獲面板大廠青睞
Defect identification rate reaches 100%, Nairi Technology is favored by major panel manufacturers

On the machine tool production line, there are some slight differences in the first step of assembly Accumulated tolerances will cause the assembly work to be repeated, which is time-consuming and labor-intensive, resulting in shipment delays that will impact the company's reputation Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutions It uses machine learning models to inherit the experience of old masters In the CNC processing machine assembly and casting process, it uses AI to analyze production line data, accurately adjust various data, and improve Production accuracy is 25 This AI production line data analysis system is called "Master 40" by Huang Changding, chairman of Naruili Technology It is the most evolved version of the master plus artificial intelligence It has been used in machine tool processing factories with remarkable results In addition, Nairi Technology used AI defect detection technology to participate in the 2021 AI Rookie Selection Competition of the Industrial Bureau of the Ministry of Economic Affairs, assisting AUO in advanced panel image defect detection, with an accuracy rate of 100, and won the award Assisted panel manufacturer AUO to solve problems with 100 accuracy in defect detectionHuang Changding further explained that during the production of general panels, edges and corners are There may be defects in the corners Although the defects are visible to the naked eye, AOI is often difficult to identify, causing the detection error rate to often exceed 30 Therefore, re-inspection must be carried out with manpower to improve the accuracy rate However, in response to the demand for a small number of diverse products and insufficient manpower, using AI detection is indeed a good method Nairui Technology, founded in 2018, has been able to win the favor of major panel manufacturers with its AI technology in just three years In fact, it has been honed in the field of CNC machine tools for a long time Tang Guowei, general manager of Narili Technology, pointed out that the top three CNC machine tool factories in Taiwan hope to introduce AI into the two production lines of assembly and casting Among them, on the assembly line, in order to maintain the accuracy of assembly, every part of the component is designed Tolerances are designed During assembly, each component is within the tolerance However, the cumulative tolerance still fails the final quality inspection and must be dismantled and reassembled This is not only time-consuming and labor-intensive, but also causes waste "After entering the production line, I realized that some masters have accumulated a lot of experience and are good at adjustment After his adjustment, the accuracy rate has improved a lot and the speed is faster" On the contrary, the new engineers did not Based on experience, it takes a long time to adjust and may not pass the quality inspection The yield rate of Master 40 system has increased significantly from 70 to 95Tang Guowei then said that the original size data set by Master during assembly All were recorded on paper After the information was written, it was stored in the warehouse and sealed No one studied the relationship between the dimensions Narili assists customers in designing the Fu 40 system Through the human-machine panel, the master can directly input the measured dimensions and related data during assembly After collecting data from different masters, AI algorithms are used to analyze the relationship between the data and create an AI model The AI model automatically notifies the operator what size to adjust to, and the quality inspection will definitely pass In this way, the yield rate will be improved It has increased significantly from 70 to more than 95 Narili Technology Company focuses on the field of smart manufacturing and provides various AI solutionsTang Guowei added, assembling the spindle of a CNC processing machine It took four hours In the first step, the machine made measurement errors, including vibration, temperature, speed, etc that were out of range It had to be dismantled and reinstalled, which took another four hours How to adjust after disassembly depends on the experience of the master At first, the master may have done the best assembly method based on experience, but the error rate was also 30, and the assembly took several days With the assistance of AI masters, the assembly time only takes half a day, and the yield rate reaches over 95, saving a lot of time and manpower "Use the AI model of machine learning to collect the experience of all the masters and provide it for AI learning The first step is digitalization, and the second step is knowledgeization This is the transformation of the enterprise "An important key", Huang Changding believes that Narili Technology is an important partner in the transformation of traditional manufacturing from automated production to digital transformation In addition, another industry that Naili Technology focuses on is the smart car dispatching system of the leading brand of elevator manufacturers The so-called car dispatch referring to the elevator car means that if there are more than two elevators, group management is required In the past, car dispatching was based on fixed rules If the elevator was closer to the requested car, that elevator would be automatically dispatched On the one hand, it did not take into account that dispatching a car if the elevator was called too many times might make other people wait longer The previous vehicle dispatching model did not take into account the usage characteristics of the building, resulting in a lot of waste For example, in an office building, there are peak hours in the morning, lunch break, and afternoon after work AI smart car dispatch can be flexibly adjusted according to off-peak and peak hours, increasing the efficiency of car dispatch, reducing waiting time, and reducing wasted electricity Introducing elevator smart dispatch to improve transportation efficiency and have environmental protection functionsHuang Changding added that just like the previous traffic lights at intersections, the system has already The number of seconds to stop and pass on highways, sub-trunks and small streets is programmed Smart traffic lights are now used to flexibly adjust waiting times to make road sections prone to congestion smoother Using AI to learn usage scenarios and introducing a smart dispatch system into elevators will improve transportation efficiency and make it more environmentally friendly In addition to introducing smart elevator dispatching, Nairili also introduced AI into the smart production and shipment scheduling system of elevator factories Elevator factories often cannot accurately estimate the customer's elevator delivery date For example, office buildings or stores must be completed to a certain extent before the elevator can be installed on the construction site If affected by unexpected factors such as delays in the customer's construction period, the elevator factory will often be idle or the schedule will be difficult to arrange Tang Guowei pointed out that generally those who understand the progress of client projects may be from business or engineering, but overall, the accuracy rate of shipments is only about 60, which means that 40 of them will not be shipped as scheduled Therefore, if the shipping schedule can be accurately estimated, the production line can be freed up for emergency orders or other product production needs The AI smart scheduling system will analyze past shipment data, about 20-30 parameters such as climate, distance between the factory and the construction site, and customer credit, and put them into the AI algorithm to accurately predict whether shipments can be made as scheduled goods Huang Changding also specifically stated that the machine learning of Naili Technology is not ordinary machine learning, but also incorporates various calculation methods such as traditional image processing technology and statistics Only by being very familiar with the domain knowledge can we make good products AI models are also where the company’s competitiveness lies He emphasized that the data that general SaaS platforms can process is very limited, and the accuracy rate has increased from 70 to 75 at most Naili’s strength lies in AI algorithms and machine learning, and it must be coupled with in-depth industry knowledge to produce output Good AI model Narili Technology started with the AI project, gradually deepened the technology, chose to start with the more difficult tasks, and accumulated rules of thumb It is expected to develop SaaS services this year 2022, based on customer needs starting point, gradually gaining a foothold and becoming an important partner in smart manufacturing The picture left shows the general manager of Naruili Technology Tang Guowei and Chairman Huang Changding right「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」