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【2020 Application Example】 AI Smart Toilet Quality Monitoring Platform, reducing customer complaints about dirty toilets and enhancing staff scheduling effectiveness

Best practices in AI+IoT implementation

As our country enters the first year of 5G commercialization this year, the integration of the Internet of Things with artificial intelligence to transmit data with zero delay will enable everyone to effectively manage all data. Toilet 'odor monitoring' has become the best platform. A certain chain supermarket in the country has 47 stores nationwide and in recent years, as competition in the supermarket industry intensifies, some stores plan seating areas and toilets for customer use.

Currently, the average number of customer complaints about toilet cleanliness in a certain store of the chain supermarket is about 10 times per month, which is notably higher than other stores, thus they hope to solve the problem of high complaint rates through artificial intelligence.

Customers frequently complain about dirty toilets

The toilets of a certain store of the chain supermarket are inspected at 12 PM and 6 PM daily, and cleaned during the night shift. Customer service staff often receive complaints about the dirty and smelly toilet environment, causing the need to constantly deploy manpower for toilet maintenance. To achieve a 100% odor-free toilet, it would be necessary to employ a cleaning staff member permanently present in the toilet, however, this solution is too costly and wastes manpower.

Through a collaboration between Guo Xing Information Co., Ltd. and the chain supermarket, the National Taichung University of Science and Technology AI team was commissioned to address this vexing issue using IoT and AI technologies.

IoT Monitoring x AI Manpower Dispatch

Guo Xing Information equipped the toilet door locks with IoT sensory devices, and installed 'odor sensors' and 'air temperature and humidity sensors' outside the cubicles. By monitoring the behavior, frequency, and timing of door usage, it predicts the cleanliness of the cubicle. If a person opens the toilet door and closes it quickly, and if more than three consecutive people exhibit the same behavior, it predicts that the cubicle is dirty enough to require cleaning.

In terms of manpower dispatch, the system predicts staffing needs based on user frequency, holidays, and festive events, dynamically adjusts manpower reserves, and calculates the minimum staffing needed to maintain toilet comfort.

Service architecture of the Smart Toilet Quality Monitoring Platform

▲Service architecture of the Smart Toilet Quality Monitoring Platform

This 'Smart Toilet Quality Monitoring Platform' is installed in the open-area toilets of business premises, collecting data such as usage frequency, time, odor intensity, air temperature, and humidity, and transmitting it to the platform for AI data analysis. This enables management to understand the real-time usage, frequency, and dirtiness of the toilets, providing alerts to dispatch cleaning staff and take responsive actions. It also assists managers in environmental quality monitoring and dirty conditions predictive dispatching. Through historical data analysis, it suggests dynamic manpower deployment during different time intervals for effective human resource management and utilization.

Smart toilet detection, reducing cleaning labor costs

After field tests of the Enhanced AI Smart Toilet Monitoring Platform, the retailer found the real-time monitoring and alert features extremely practical and is willing to continue using them. Regarding 'reducing the number of complaints', a one-month data validation showed a significant effect, while 'dynamic manpower dispatch' is still under evaluation and validation.

After a month of data evaluation, a noticeable improvement was found in 'monitoring toilet usage' and 'reducing complaints'. After trial use by the retailer, they are also willing to continue using the system. In the future, notifications will be made according to 'usage time' to prevent accidents within the cubicles. There will also be future deployments and promotions priced at low, mid, and high levels.

「Translated content is generated by ChatGPT and is for reference only. Translation date:2024-05-19」

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【導入案例】化身大型AIOT科技遊樂場 海科館華麗轉身好吸睛
Transforming into a Large-Scale AIoT Technology Playground: The Spectacular Makeover of the National Museum of Marine Science & Technology

Taiwan is a maritime nation When you visit the Badozi Fishing Port or Tidal Park in Keelung, do you also explore the mysteries of the ocean world at the 48-hectare National Museum of Marine Science amp Technology To get more people closer to marine technology, Keelung's Marine Museum has introduced technological services, transforming the venue into a large technology playground that delights both children and adults, fully utilizing the 'learning through play' approach After a lengthy planning process, Northern Taiwan's largest marine science museum in Keelung opened in January 2014 The museum focuses on marine education and technology, boasting Taiwan's largest IMAX 3D ocean theater The unique themes and modern viewing facilities should make it a well-known landmark in Keelung However, the original exhibition planning was static and highly specialized, lacking sufficient interaction with the public Visitors who have attended the museum also reported that the exhibits were limited and quite boring, leading to poor overall consumer experience ratings The top three dissatisfactions with the museum were weak connections to surrounding attractions, unengaging display content, and lack of exhibit material According to statistics from the Marine Museum, the ratio of local to visiting guests is approximately 64, with most foreign visitors coming from the north transportation is primarily by car and bus common types of visits include family, parent-child, and friends and the stay duration is generally 1 to 2 hours Upon deeper investigation, the top three visitor complaints were weak linkages to surrounding attractions, unengaging display content, and insufficient number of exhibits The museum analyzed potential reasons, including some displays being too specialized, making it difficult for the public to understand, and a lack of interactive elements, making the exhibition boring and the visit hurriedly brief Analysis of visitor profiles revealed that since half of the museum's visitors are locals, and accessing the museum is not so easy for out-of-towners who must travel by car or public transport, the design of the venue and exhibitions must incorporate more interactivity and intrigue to encourage locals to return and extend the duration of visitors' stays while using technological services to highlight the museum's unique features Through a recommendation from the Information Software Association, part of the Ministry of Economic Affairs' Industrial Bureau AI team, the Marine Museum commissioned Jugu Technology to resolve the issue of uninspiring venue attractions Preliminary interviews by Jugu Technology revealed that many visitors were attracted by the architectural design of the museum, notices posted on nearby walls, flags, or events being held the most interesting feature for visitors was the 3D ocean theater, indicating that content presented through audio-video and physical scenic methods was more engaging Seven major AI technologies lead to a boost in regional tourism at the Marine Museum Through the introduction of technology services, Jugu Technology designed the 48-hectare site with seven major services AI voice tours, treasure hunt puzzle games, AI exhibit interactive revitalization, AI space exhibition interactive experience, AI crowd control, Face AI interactive experience, and AI voice customer service system By utilizing AIoT and cloud technology, they made the exhibition more interesting, not only solving the issue of boring static viewings for children but also doubling the learning efficiency and dramatically improving public perception of the Marine Museum, thus increasing visitor intent and boosting regional tourism The National Museum of Marine Science and Technology introduced seven major technological application services including AI voice guide Jugu Technology aimed to improve the space optimization of the Marine Museum, using the special exhibition of coastal birds in northern Taiwan as a prototype, integrating 'face', 'limb', 'crowd' as three main axes to enhance functionality and assist in improving the museum's application of AI Practically, the Marine Museum and Jugu Technology selected the on-site special exhibits to avoid any installation of water and electricity works or pipelines in active exhibits, thereby maintaining the quality of the viewing experience Instead, they selected exhibits that were not yet open to introduce a series of technological services tailored to the unique characteristics of the exhibits In the coastal bird special exhibition inside the Marine Museum, initial construction discussions with the curators utilized Bella X1 for a welcoming interactive introduction at the exhibition entrance This was followed by an AI-powered smart guide in both Chinese and English using X1 for narration, coupled with a fun treasure hunting stamp-collecting activity - 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【導入案例】無人智慧販賣機 黑沃咖啡一分鐘打造精品咖啡
Unmanned Intelligent Vending Machines - Black Wo Coffee Creates Boutique Coffee in a Minute

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billion NT dollars and rose to 90 billion by 2020 Over the last five years, the Taiwanese coffee market has expanded annually by about 20, showing remarkable growth potential Coffee demand presents incredible business opportunities, growing at a rate of 20 annually With coffee now being a symbol of fashionable consumption in Taiwan, aside from first-tier coffee shops like Starbucks and Louisa, there are convenience stores like 7-11 and FamilyMart, and numerous boutique coffee houses scattered through the streets and alleys How to capture consumer attention and stand out in the 'red ocean' of the coffee market requires flexibility and creativity, understanding consumer needs and tastes, which are also essential for cultivating brand loyalty Beyond physical storefronts, Black Wo Coffee is also actively developing digital channels Its ecommerce platform includes the official website, PChome, momo, and group-buying hosts, providing multiple channels and ensuring steady growth in 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consumer preferences at minimal costs At the same time, after launching new products, not only can franchise stores be notified promptly, but the acceptance level of consumers can also be assessed through social platforms It serves as a reference for whether to promote aggressively Through the collection of data and analysis by AI algorithms, consumer-preferred flavors are selected, reducing the risks associated with new launches and increasing the success rate of new products Therefore, in 2021, Black Wo Coffee boldly explored new markets by introducing the world's first AIoT smart coffee innovative concept in collaboration with Pxmart for the first 'Intelligent Supermarket', integrating Black Wo Coffee to create an unmanned intelligent hand-drip coffee machine for consumers to enjoy a unique flavor experience Insight into consumer tastes leads to the creation of AIoT Unmanned Intelligent Vending Machines Taiwan's first Pxmart 'Intelligent Supermarket' in Neihu, Taipei introduces the world's first AIoT smart coffee concept store, able to interact with the AI smart coffee vending machine, AI hand-washing coffee machine, and AI vacuum cold brew machine through a mobile app, meeting three different coffee technology experiences in one place The self-service area features the only unmanned intelligent coffee vending machine in Taiwan that uses chilled milk to make milk foam, selecting Black Wo's 5A grade milk, and completing the payment, grinding, and brewing all within one minute The first Pxmart 'Intelligent Supermarket' was established on Ruiguang Road in Neihu District, Taipei Image Pxmart FB fan page The Pxmart Intelligent Supermarket features an AI smart coffee vending machine, which is operated using an app to enjoy aromatic coffee Image Pxmart FB fan page Now, with the addition of AI technology elements, drinking coffee is not just about having coffee it also brings more brand-new tech experiences and conveniences to consumers「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】佐翼科技無人機導入高爾夫球場域 可節省一半人力
Droxo Tech Applies Drones in Golf Courses to Reduce Manpower by Half

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"The so-called multispectral is to direct light with different wavelengths on the turf, and the reflected images are collected for analysis" Droxo Tech CEO Liu continued to explain that each plant absorbs light with different wavelengths, so multispectral imaging can determine the growth status of grass species At the same time, combined with AI image recognition, the distribution of pests and diseases can be accurately detected, and the amount of pesticide used is determined on this basis Cross-domain collaboration to build a multi-source turf image databasenbsp Using AI multispectral image recognition technology, Droxo Tech will collect visible light, multispectral, thermal images, and hyperspectral images to establish a multi-source turf image database to fully understand the growth cycle of Bermuda grass Droxo Tech has accumulated rich experience in agricultural AI drone pesticide spraying , but there are still many problems that need to be overcome to implement AI solutions in golf courses For example, it is necessary to establish a new pesticide spraying model and test flight methods, especially the application of multispectral image recognition PoC is not difficult, but actual implementation requires more test evidence, repeated inferences, and collaboration with plant experts This part must rely on the cross-domain integration of legal entities such as the Institute for Information Technology III, gathering more fields for verification, and creating a paradigm before it can be more widely adopted by golf courses There are not many international cases on the application of AI drones in golf courses During the verification process, it is not yet known whether it can be quickly copied to the next golf course However, Droxo Tech CEO Liu believes that through cross-domain collaboration, clearly defining the problems and listing them one by one, supply and demand parties can reach a consensus, propose solutions to each problem, and seek cooperation with internal and external resources Only then will we be able to gradually achieve the goal of making golf courses smarter and smoothly assist the industry with transformation Zuoyi Technology's CEO, Liu Junlin 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」