<p class="text-h4">產業別：人工智慧應用服務產業</p> <p class="text-h4">產業痛點：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">許多民眾在閱讀保單條款時，常因保險術語過於專業而感到困惑，難以正確理解其涵義，這容易導致日後對保障範圍或理賠條件的錯誤期望，進而產生爭議。缺乏對關鍵條款的正確認識，可能影響投保決策，最終損害消費者權益</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">保險公司和消費者之間的資訊不透明，導致民眾對保單內容不清楚，進而引發誤導、誤解，甚至導致投訴與法律糾紛，這對保險公司與客戶雙方都造成困擾</span>。</li> </ul> </div> <p class="text-h4">導入AI效益：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">系統能即時解析保單文件中的具體內容，提供清晰且準確的解釋，幫助保戶快速理解相關條款細節。這樣的功能有效減少了保戶對專業術語的困惑，提升了他們理解保單的效率，讓保戶能夠更全面掌握保單資訊，並作出正確的保險決策。對於初次購買保單或對條款不熟悉的保戶，這樣的系統能顯著改善其體驗，增強他們對保險產品的信任感</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外，系統根據保戶的個人背景、需求以及過去的保險歷史，提供個人化的保單解釋與建議。這種個人化的服務進一步提升了保戶對保險服務的滿意度與忠誠度，使整體服務更具針對性與人性化。例如，系統能根據保戶的特定需求提供具體條款的詳細解釋，讓保戶在做保險決策時更有依據，從而強化保險公司與保戶之間的關係</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">同時，系統還具備自動處理大量保戶查詢的能力，這不僅能避免人為錯誤風險，還能大幅減輕保險公司客服部門的工作負擔。透過自動化處理，系統能顯著提高查詢的速度和準確度，讓保戶能夠在短時間內獲得所需資訊，降低了保險公司與保戶之間的溝通成本。這樣的功能不僅提升了服務效率，還增強了整體服務品質，使保險公司能更有效地管理大量客戶的需求</span>。</li> </ul> </div> <p class="text-h4">常見AI技術：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧，如：</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等</span>。</li> </ul> </div>
<p class="text-h4">產業別：人工智慧應用服務產業</p> <p class="text-h4">產業痛點：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">許多民眾在閱讀保單條款時，常因保險術語過於專業而感到困惑，難以正確理解其涵義，這容易導致日後對保障範圍或理賠條件的錯誤期望，進而產生爭議。缺乏對關鍵條款的正確認識，可能影響投保決策，最終損害消費者權益</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">保險公司和消費者之間的資訊不透明，導致民眾對保單內容不清楚，進而引發誤導、誤解，甚至導致投訴與法律糾紛，這對保險公司與客戶雙方都造成困擾</span>。</li> </ul> </div> <p class="text-h4">導入AI效益：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">系統能即時解析保單文件中的具體內容，提供清晰且準確的解釋，幫助保戶快速理解相關條款細節。這樣的功能有效減少了保戶對專業術語的困惑，提升了他們理解保單的效率，讓保戶能夠更全面掌握保單資訊，並作出正確的保險決策。對於初次購買保單或對條款不熟悉的保戶，這樣的系統能顯著改善其體驗，增強他們對保險產品的信任感</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外，系統根據保戶的個人背景、需求以及過去的保險歷史，提供個人化的保單解釋與建議。這種個人化的服務進一步提升了保戶對保險服務的滿意度與忠誠度，使整體服務更具針對性與人性化。例如，系統能根據保戶的特定需求提供具體條款的詳細解釋，讓保戶在做保險決策時更有依據，從而強化保險公司與保戶之間的關係</span>。</li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">同時，系統還具備自動處理大量保戶查詢的能力，這不僅能避免人為錯誤風險，還能大幅減輕保險公司客服部門的工作負擔。透過自動化處理，系統能顯著提高查詢的速度和準確度，讓保戶能夠在短時間內獲得所需資訊，降低了保險公司與保戶之間的溝通成本。這樣的功能不僅提升了服務效率，還增強了整體服務品質，使保險公司能更有效地管理大量客戶的需求</span>。</li> </ul> </div> <p class="text-h4">常見AI技術：</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧，如：</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等</span>。</li> </ul> </div>
