<div> <div> <p class="text-h4">產業別:人工智慧應用服務產業</p> <p class="text-h4">產業痛點:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">由於外國團體產品的種類繁多,客服人員無法完全掌握每個產品的細節,因此在回應客戶問題時,常需花費大量時間進行搜尋和查找,無法快速提供解答。這種情況下,面對不同產品的差異化需求,可能導致客戶體驗下降,且增加了客服人員的負擔與工作壓力,降低整體服務效率。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">客服人員的服務能量有限,無法同時應對多組客戶的需求,特別是在高峰時段或非工作時間,更無法提供及時的服務回應,這可能導致客戶流失或對服務品質的不滿。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">客服服務的入口繁多,如<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Line@</span>、<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Facebook</span>、<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Email</span>、個人<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Line</span>及電話等,導致客服人員需要頻繁在不同平台間切換。這種情況不僅增加了客服人員的負擔,也可能導致客戶資訊難以整合,無法提供一致性服務,進而降低了客戶體驗。整合各個管道的客戶資料和需求已成為提升客服效率的重要課題。</span></li> </ul> </div> <p class="text-h4">導入AI效益:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">透過智慧化系統的設計,自動化客服能夠即時處理各類開放性問題,滿足基礎的客戶服務需求,讓客戶無需等待人工介入即可快速獲得解答。這不僅減少了對人力資源的依賴,還能顯著縮短客戶的等待時間。例如,客戶可能在查詢行程、價格或訂位狀況時,系統能夠即時提供準確的資訊,讓客戶在短時間內得到滿意的答覆,隨著系統不斷學習使用者的需求與問題模式,它還能進一步提升回應品質,增加使用者對品牌的忠誠度。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外,該自動化客服技術具有全天候運作的能力,尤其在非上班時間內,系統仍能自動回應客戶的問題,確保客戶能在任何時間點都獲得即時的服務。對於較為複雜的詢問,系統可以進行智慧分流,將問題自動轉交至對應的部門或人員處理,避免因問題複雜而無法解答的情況。這樣的分流功能不僅提高了整體客服處理的效率,還能減輕客服人員的工作負擔,讓他們更專注於處理高價值或複雜的問題。</span></li> </ul> </div> <p class="text-h4">常見AI技術:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧,如:</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等。</span></li> </ul> </div> </div> </div>
<div> <div> <p class="text-h4">產業別:人工智慧應用服務產業</p> <p class="text-h4">產業痛點:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">由於外國團體產品的種類繁多,客服人員無法完全掌握每個產品的細節,因此在回應客戶問題時,常需花費大量時間進行搜尋和查找,無法快速提供解答。這種情況下,面對不同產品的差異化需求,可能導致客戶體驗下降,且增加了客服人員的負擔與工作壓力,降低整體服務效率。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">客服人員的服務能量有限,無法同時應對多組客戶的需求,特別是在高峰時段或非工作時間,更無法提供及時的服務回應,這可能導致客戶流失或對服務品質的不滿。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">客服服務的入口繁多,如<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Line@</span>、<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Facebook</span>、<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Email</span>、個人<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Line</span>及電話等,導致客服人員需要頻繁在不同平台間切換。這種情況不僅增加了客服人員的負擔,也可能導致客戶資訊難以整合,無法提供一致性服務,進而降低了客戶體驗。整合各個管道的客戶資料和需求已成為提升客服效率的重要課題。</span></li> </ul> </div> <p class="text-h4">導入AI效益:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">透過智慧化系統的設計,自動化客服能夠即時處理各類開放性問題,滿足基礎的客戶服務需求,讓客戶無需等待人工介入即可快速獲得解答。這不僅減少了對人力資源的依賴,還能顯著縮短客戶的等待時間。例如,客戶可能在查詢行程、價格或訂位狀況時,系統能夠即時提供準確的資訊,讓客戶在短時間內得到滿意的答覆,隨著系統不斷學習使用者的需求與問題模式,它還能進一步提升回應品質,增加使用者對品牌的忠誠度。</span></li> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">此外,該自動化客服技術具有全天候運作的能力,尤其在非上班時間內,系統仍能自動回應客戶的問題,確保客戶能在任何時間點都獲得即時的服務。對於較為複雜的詢問,系統可以進行智慧分流,將問題自動轉交至對應的部門或人員處理,避免因問題複雜而無法解答的情況。這樣的分流功能不僅提高了整體客服處理的效率,還能減輕客服人員的工作負擔,讓他們更專注於處理高價值或複雜的問題。</span></li> </ul> </div> <p class="text-h4">常見AI技術:</p> <div> <ul> <li><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">生成式人工智慧,如:</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">OpenAI</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">GPT</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">、</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Anthropic</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">的</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 標楷體; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;" lang="EN-US">Claude</span><span style="font-size: 12.0pt; font-family: 標楷體; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">等。</span></li> </ul> </div> </div> </div>