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【2020 Solutions】 Always Hears Your Voice - Aiello Voice Assistant

The development of AI voice assistants has become increasingly mature, but there is a lack of applications specifically for the hotel industry. Therefore, the AI voice assistant developed by Aiello can complete room service, equipment introduction, check-out, and stay extension, making it a considerate AI butler.

The introduction of AI voice assistants into the hotel industry will help improve the experience of guests

Google Assistant, Apple's Siri, and Amazon's Alexa are known as the world's three major voice assistants. The applications of voice assistants are becoming growingly diverse, but they are mostly used in handheld devices, personal applications and home applications. Some hotel operators are optimistic about demand in the hotel industry, and have introduced AI voice assistants into hotel industry applications, leading to the rise of smart hotels.

Aiello was founded in October 2018 and launched the Aiello Voice Assistant that supports Chinese and English. The Aiello butler, which looks like an alarm clock, can assist with room service, equipment introduction, check-out, and stay extension after receiving voice commands from hotel guests.

Xiaoxi Butler Smart Voice AI Platform

▲ Hotel voice assistant

For example, if a hotel guest needs drinking water or newspapers, he only needs to say to the Aiello Voice Assistant: "Please send a bottle of mineral water to my room" or "Please send a newspaper to my room." After the Aiello butler receives the guest's voice command, the customer service manager will directly send someone to deliver mineral water or newspaper. This prevents poor service or even customer complaints because counter staff missed a call.

In addition to receiving instructions from guests, Aiello Voice Assistant can also combine the functions of a phone and an alarm clock, and has a built-in Bluetooth speaker, so that it can automatically play online streaming music with a single command, providing guests with a better service experience.

Deepening service scenarios and expanding practical applications

Aiello Voice Assistant uses natural language processing (NLP) and semantic analysis to recognize customers' voice commands and complete multiple room services, reducing unnecessary communication time and potential human error. Among them, semantic analysis is used to replace the rule-based model and the exhaustive method of linguistics. It can understand at least three questions at a time, which is more in line with people's conversation habits and more adaptable to different situations, thereby deepening the service scenario.

Hsien-Hsien Liao, co-founder of Aiello, also believes that deepening the service scenario is the only way for consumer experience reach a certain level. BERT proposed by Google also uses image analysis to replace the rule-based model and the exhaustive method of linguistics. This technology has gradually become mainstream in the market.

The introduction of AI voice assistants into the hotel industry to provide services will effectively replace manpower to optimize and improve the quality and efficiency of room service.

The current version of Aiello is already online and will initially target the Chinese market. The company is currently negotiating with hotel groups and system service providers in first-tier cities, and has two models: monthly rental and buyout. In the future, more services will be integrated to expand the business model, including calling taxis, purchasing tickets for entertainment, and booking travel packages.

In the future, the company will further design a new type of in-room service system specifically for hotels. It transforms the in-room voice portal and the hotel's SaaS platform into a new retail channel to maximize benefits for hotel operators.

The current challenge is that it is difficult to find news and music content providers in Taiwan who are willing to cooperate in providing services. However, as the system becomes more mature and the products continue to be promoted towards the hotel industry, more content manufacturers will be attracted to work with the company.

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【解決方案】7毫秒內分離人聲 洞見未來科技協助聽損者「聽說更簡單」
Voice Separation in 7 Milliseconds: RelaJet's Future Technology Makes 'Hearing and Speaking Easier' for the Hearing Impaired

One rainy Thursday afternoon near Taipei Arena, the Taipei Experience Center of RelaJet was fully booked with appointments from people with hearing loss eager to try hearing aids made with a voice separation engine For the hearing impaired, having affordable, lightweight, and effective noise-reducing hearing aids is truly a blessing 'We hope to help users in need to hear the world's wonders again' This empathetic expectation by RelaJet's founder and CEO Po-Ju Chen, who is also hearing impaired, illustrates his understanding of the needs of the hearing impaired He hopes that RelaJet's unique voice amplification hearing aid technology will benefit many more people Affordable hearing aids benefit many with hearing loss Founded in 2018 by Po-Ju Chen and his brother Yu-Ren Chen, RelaJet developed a multi-voice separation engine paired with Qualcomm's Bluetooth audio platform, drastically reducing the price of imported hearing aids, typically costing 80,000-100,000 NT dollars, to just under 10,000 NT dollars They aim to develop affordable goods with excellent noise-cancelling capabilities that wirelessly connect to smartphones In its first two years, the company primarily developed the multi-voice separation engine, which significantly improved the noise reduction quality Once equipped with Qualcomm Bluetooth earphone chips, the audio processing time is drastically short, at about 7 milliseconds to enhance main voice projection and reduce ambient noise, less than half the time required by traditional medical standard of 16 milliseconds for hearing aids, nearly 'zero-delay' 洞見未來科技推出平價助輔聽器,大大嘉惠聽損者 Yu-Ren Chen explains that the primary use of Qualcomm chips for edge computing, along with a streamlined algorithm, achieves extremely low latency and better noise reduction The hearing aids can cover 18 channels, whereas traditional hearing aids cover 4-48 channels In the future, RelaJet will progressively increase the number of channels According to statistics, there are 470 million people globally with hearing disabilities, with a 30 average device use rate in developed countries, with the highest in Western countries Taiwan has nearly 15 million people with disabling hearing loss, of which the middle-aged and elderly make up 30, yet the device use rate is only about 10, which is quite low Yu-Ren Chen further analyzes that the low device usage rate is due to two reasons firstly, the high average selling price of international big brands ranges from 80,000 to 200,000 NT dollars with a three-year usability period, which deters many due to the high cost and maintenance Secondly, in noisy environments, the noise is also amplified which does not necessarily ensure clarity for the users, and the sound parameters can't be adjusted in real-time, making it inconvenient to frequently visit stores for tuning Thirdly, most models cannot connect to smartphones, making it inconvenient for the hearing impaired to take phone calls Utilizing Qualcomm Bluetooth chips for rapid product development In light of this, Po-Ju Chen, formerly a semiconductor engineer at MediaTek, leads the technical development, while Yu-Ren Chen, with a legal background, manages the operations Their seamless collaboration, along with their team employing AI algorithms and chip integration, learns from thousands of hours of audio files in databases through neural networks and deep learning technologies to develop low-latency, high-noise-reduction voice amplification technologies for hearing aids In 2019, this sound processing technology was integrated into Qualcomm Bluetooth chips, winning first place in the Qualcomm Taiwan Startup Competition and becoming a partner in Qualcomm's Global Expansion Program, significantly boosting product development pace In 2021, they launched their own Otoadd series of hearingenhancement products in Taiwan, which received both market favor and positive reviews from many with hearing loss Based on different consumer needs, various product designs are available According to Yu-Ren Chen, the Otoadd wireless earphones with hearing enhancement functions, model N1, are entry-level neckband style priced at 9,500 NT per pair Users can wear the hearing aid while taking calls, and control noise reduction strength and volume through a mobile app They plan to develop accessories in the future tailored to the needs of older adults Besides being available for trials at experience centers in Taipei and Kaohsiung, this hearing aid is also sold through PChome, Taiwan Mobile's myfone, and Elder Age networks, among other channels Another model intended for individuals with mild to severe hearing loss is the Classic R hearing aid, which received the Japanese Good Design Award in 2021 Since its market debut last year, it has attracted those with congenital hearing loss, with users noting improved clarity in noisy environments and appreciating the convenience of Bluetooth connectivity for calls and watching videos This product is anticipated to be exported to international markets in the latter half of this year Additionally, a hearing aid product combining Bluetooth functionality, set to launch in June this year, is sized like typical Bluetooth earphones, targeting visually conscious consumers with hearing loss Its small size and attractive wireless earphone design allow for phone calls, and if approved by the Ministry of Health and Welfare, eligible users can apply for government subsidies RelaJet to expand into overseas markets, using the USA as a beachhead An interesting question arises due to the pandemic everyone must wear masks which impedes lip-reading How does this affect those with hearing loss Yu-Ren Chen indicates that this situation highlights RelaJet's advantages As each person with hearing loss has different levels of hearing ability, hearing aids can only augment to an appropriate volume, assisting users to hear about 60-70 content, with the remainder relying on lip reading and gestures During the pandemic, as everyone wears masks, masks also muffle sounds, but RelaJet's voice separation engine can correct and strengthen the separation, making it easier for those with hearing loss to recognize voices Besides the Taiwan market, RelaJet's next stage will be expanding into overseas markets, expecting to obtain ISO 13485 medical device quality management system certification and US medical device approval in 2022 They plan to enter the US market, either under their own brand or through OEM arrangements Apart from the Taiwan market, RelaJet will also enter the US market in the next phase for hearing aids「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【解決方案】光禾感知科技智慧球場體驗 AR互動讓看球變得更加有趣
OSENSE Technology Qubby AI customer service helps enterprises comprehensively upgrade from customer service to knowledge management

"What are your business hours" "What are the functions and features of the product" "What discounts are available now" "Does the product have a warranty" "Does the manufacturer cooperate with the product for repair" From the perspective of consumers, every inquiry is a unique customer experience, but from the perspective of companies, 90 or more of these questions are repeatedly asked every day OSENSE Technology's Qubby AI customer service can help companies seize the opportunity to continue to provide high-quality customer services every time they come in contact with customers, and optimize service processes through AI to create an efficient service team Taiwanrsquos first IMSNS virtual human real-time interactive voice AI customer service Qubby AI The information age has caused changes in consumer behavior Companies have deployed online and offline platforms, such as official website apps for their brands, physical stores, distribution channels, and third-party e-commerce, to increase channels for contact with consumers However, this has created a greater workload for customer service personnel, who need to monitor even more channels to provide timely services OSENSE Technology's Qubby AI customer service helps enterprises integrate and manage multiple platforms, such as websites, LINE, Facebook Messenger, WhatsApp, and multimedia interactive machines, with a single account The service supports 29 languages and serves domestic and overseas customers 247, building good relationships by meeting customer needs and creating an endless stream of important and valuable customers Qubby AI customer service features Saves training time, standardized AI response, supports IMSNS, improves customer service efficiency, optimizes the service experience, and the web page is applicable everywhere Efficiently create enterprise-specific AI customer service in 3 steps, eliminating the need for design QA OSENSE Technology has condensed the establishment of Qubby AI customer service into three steps based on its years of experience with domestic and overseas projects and strong technical capabilities, so as to help enterprises build efficient teams The first step is to create an image and personify the corporate image Upload a profile photo, create a realistic or anime-style 3D virtual person, or customize a real person image, transforming the one-way corporate communication model in the past into a two-way interactive service model It not only improves brand favorability among customers, but is also an indispensable part of creating warm services The second step is to select the voice Qubby AI customer service can interact with customers through text, preset QampA, and voice For voice, users can choose the system's preset AI voice, or use AI to clone a real person's voice It supports the conversion of 29 languages, and is like customer service personnel providing services in person, increasing customersrsquo trust in the brand The third step is to establish a knowledge base An AI brain knowledge base can be created by simply uploading a PDF file For languages supported by AI translation for Chinese text, there is no need to design questions and answers one by one The AI machine trains and learns corporate and product knowledge, automatically extracts knowledge related to user questions, and integrates knowledge for responses, greatly shortening the development and training time Another feature of Qubby AI customer service is that it can incorporate "personality," such as liveliness, confidence, and gentleness, into the character, and give it "ambition" and "mission," making the customer service more flexible and closer to the corporate brand image Combined with industry Know-How, it can also become an industry-specific AI customer service application For example, Qubby AI DentalGPT, Taiwan's first AI customer service specifically developed for dentists, has been trained into an exclusive AI model and database of dental knowledge, health education information, and common issues of clinics, and was integrated into a convenient and easy-to-use package Companies only need to follow 3 steps Create an image, choose a voice, and build a knowledge base to quickly create an exclusive Qubby AI customer service Qubby AI's diverse applications help enterprises comprehensively upgrade from customer service to knowledge management Qubby AI customer service has been used a wide range of industries, such as the healthcare industry, financial industry, electronics industry, conference and exhibition industry, education industry, department store retail industry, public relations service industry, and celebrities The services range from external product sales, event promotion, and customer service to internal HR assistant, knowledge management, compliance, technical maintenance and applications It has become the most intelligent, efficient, and direct business partner for enterprises In addition to helping optimize the service process, allowing personnel to focus on solving truly difficult and valuable problems, Qubby AIrsquos back-end data records the number of times, the time, platform, device, and conversation history of customers using AI customer services, and can export the data Insights into customers can be further discovered from the conversations, and create new types of services to seize business opportunities The Qubby AI customer service back-end completely records user information and data A free 14-day trial offered to find distribution agents to jointly expand domestic and overseas markets To assist enterprises with digital transformation, OSENSE Technologyrsquos Qubby AI customer service offers a free 14-day trial, which provides AI text and expected voice customer services, AI knowledge base construction, a limit of 6,000 messages per month, and 3D virtual human default character to reduce enterprisesrsquo doubts about the AI solution Aside from its efforts to further develop Taiwanrsquos market, OSENSE Technology is actively expanding into international markets, such as the United States, Japan, and Southeast Asia In January 2024, it has signed a contract with the largest clinic management system developer in Southeast Asia to bring Qubby AI customer service southward, hoping to provide comprehensive AI digital services and solutions to medical institutions and people ofnbsp Southeast Asia, creating better healthcare experiences and expanding the smart healthcare ecosystem AI is ushering in a new industrial revolution According to Gartnerrsquos estimates, there are approximately 17 million customer service personnel working in customer service centers around the world 95 of the cost of a customer service center is from personnel Even if 10 of the service volume is automated, tens of billions of US dollars can be saved every year Based on the 2023 Taiwan Industrial AI Survey released by the Artificial Intelligence Foundation, nearly half of Taiwanrsquos companies still have not used AI services This shows the huge AI business opportunities OSENSE Technology is thus actively seeking distributors and agents to jointly expand domestic and overseas markets

【解決方案】運用極現科技4D無人機雲端平台 巡檢成本降為五分之一
Utilizing Extreme Present Tech's 4D Drone Cloud Platform Reduces Inspection Costs to One-Fifth

The use of drones for intelligent inspection is becoming increasingly common, with major petrochemical and solar power plants continuing to adopt drone applications Located in Hsinchu, Extreme Present Technology earthbook has established a 4D cloud platform using its proprietary technology, offering drone, software, and data analysis platform services for intelligent inspections at solar power and petrochemical plants, reducing the total cost to just one-fifth of traditional methods involving hardware and software purchases, and cutting down the time from one month to approximately 24 hours, making it highly cost-effective For petrochemical industry operators who are constantly in a high-temperature, high-pressure dangerous environment, the safety control and inspection of plant facilities are critical 'As long as we can enhance the capabilities of facility inspection and risk identification in petrochemical sites, resource input is absolutely not an issue,' said a petrochemical industry representative with emphasis By implementing the drone 4D AI inspection cloud platform, the efficiency and safety of facility inspections among petrochemical operators can be elevated, further reducing the risk of equipment downtime Founded in March 2018, Extreme Present Tech has become a consistent winner in domestic entrepreneurship competitions, including being crowned champion in the 2019 OPEN DATA Business Innovation Practice, selected into Microsoft's startup accelerator in 2020, chosen for NVIDIA's AI startup team in 2021, and its products have been launched on the Microsoft Azure platform, earning investments from the National Development Fund and major domestic groups, thereby securing strong market validation for its technical prowess and services The founder and CEO of Extreme Present Tech, Hsu Wei-Cheng, mentioned that at the beginning of its establishment, the company took on the national space center's satellite 3D photography scheduling system and specialized in the integration of geographic information into 3D images As drone hardware technologies matured, the company shifted its operations towards the drone market and combined it with AI image recognition systems to establish a 4D cloud DaaS platform, offering services including online aerial photography ordering DaaS, 5GAIoT cloud platform SaaS, and enterpriseAPI server software, to meet the demands of drones in smart cities, facility inspection, engineering management, disaster response, pollution monitoring, and other applications, maximizing the value of drone services Smart aerial inspection regularly tracks the health status of plant equipment at a glance The quantity and area of petrochemical plants in Taiwan are immense, lacking sufficient manpower for comprehensive equipment inspections Given that petrochemical plants produce high-temperature flammable and corrosive chemicals that must be transmitted and stored through pipelines and tanks, long-term risks like pipeline ruptures and tank blockages could lead to severe occupational safety disasters, equipment downtime, and production stagnation Given the shortfalls in personnel for equipment inspections among petrochemical operators, Extreme Tech has already implemented a 4D AI drone inspection cloud platform combined with AI image recognition technology in petrochemical plant areas, providing ground-breaking evidence through the use of drones and proprietary app software services that connect on-site aerial data collection to the cloud platform, achieving fully automated and real-time aerial monitoring of petrochemical plant equipment pipelines, tanks, and ensuring precise locations and angles for each aerial operation, effectively compensating for the discrepancy in human inspection Hsu Wei-Cheng pointed out that the inspection drones used in petrochemical plants are equipped with dual lenses, one visible light and the other thermal infrared, which allow for determining pipeline obstructions through temperature conditions, enabling clients to immediately view the inspection status of the plant area from remote locations via the earthbook website, enhancing clients' inspection efficiency and accuracy The 4D aerial data platform meets diverse applications such as smart cities, transportation, engineering management, and pollution monitoring DaaS Online Order-Use Model Innovates Aerial Photography Business Model Saving 15 Costs Apart from providing a 4D aerial data platform, Extreme Present Tech also offers DaaS Drone as a Service After customers place orders on the website, Extreme Present coordinates with professionally licensed aerial photographers to provide on-site services Customers can monitor real-time operations through the platform and quickly obtain aerial data to evaluate any abnormalities, enabling timely alerts Take the solar power plant monitoring service as an example Given that solar power plant areas are large and widely distributed, located in the remote Pingtung area with the headquarters in Taipei, for inspections of the Pingtung plant, the customer just needs to use the DaaS service model, directly order online and upload a map of the Pingtung plant, obtain a quote from the company, and then entrust local Pingtung pilots to perform aerial inspections of the solar power plant During the process, the drone's route is automatically calculated by AI to plan the flight path, and the aerial data is transmitted to the client's cloud account, allowing the Taipei headquarters clients to immediately see the inspection status of the solar power plant from the earthbook website such as the condition of the solar panels, dust detection, or abnormal heat generation from solar electromagnetism, effectively helping the customer significantly reduce operational costs and efficiently complete the solar power plant inspection service Introduction of DaaS online aerial photography service in petrochemical plants According to estimates, solar power plant clients often incur high personnel costs by purchasing drones or outsourcing aerial photography With the long-term provision of aerial photography devices and the DaaS business model by Extreme Present Tech, customers can save 45 of aerial photography costs, and obtain aerial inspection reports within 24 hours post-operation, helping clients efficiently identify issues with solar panels Aiming to become the largest aerial data service company and enter the Southeast Asian market Since its establishment in 2018, Extreme Present Tech has rapidly grown in the aerial photography market with innovative thinking, actively expanding its aerial data application services Currently focused on cultivating the Taiwan market, the company aims to enter Southeast Asian nations, with Indonesia chosen as the first stop due to its high demand for infrastructure Hsu Wei-Cheng hopes that earthbook becomes the world's largest aerial data service platform Besides completing the initial round of funding from the National Development Fund and major groups, to penetrate the international market, the company continuously improves its drone data services and AI technology innovations, while also requiring the assistance of entities like the Industrial Technology Research Institute to find strategic investors that complement the company, fulfilling its goal of becoming an international aerial data corporation in phases Founder and CEO of Extreme Present Tech, Hsu Wei-Cheng「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」