Special Cases

21
2020.7
【2020 Application Example】 AI Smart Customer Service Maintenance Response System, solving customer machinery fault issues instantly through chatting!

A tool machine manufacturer that markets successfully both domestically and internationally, but also faces challenges A domestic tool machine manufacturer specializing in CNC wire cut machines, CNC EDM machines, and CNC fine hole EDM machines, uses its strong core capability in electromechanical development to deliver high-precision, high-quality products It has successfully developed an aviation engine turbine ring wire cutting machine and specializes in designing and manufacturing super-large custom models, successfully marketing its products to over 30 countries worldwide Though capable of marketing high-quality products, the lack of standardized processes and methodologies for machine maintenance means that it often requires significant manpower and time to address machine failures, increasing maintenance costs No fast repair solutions, difficult personnel training, high maintenance time costs While the tool machine manufacturer can sell high-precision machinery globally, encountering maintenance situations always consumes a lot of manpower and money This is due to the lack of standardized troubleshooting processes for machine maintenance, mainly relying on the experience of maintenance technicians and the machine error codes Not all faults can be diagnosed through codes Technicians can only initially judge based on the error codes, then hypothesize the likely fault causes for further inspection and maintenance There is also no standard way to record the repair methods, making it difficult to quickly troubleshoot similar issues in the future In addition to 'lack of standardized fault troubleshooting process', there are also issues of 'difficult personnel training' and 'high maintenance time costs' Technicians need years of repair experience and must be familiar with mechanics, electronics, and mechanical engineering If error codes are not available during repair, it requires considerable time to identify the problem with the machine, causing significant time and cost losses Traditional way of addressing issues through email Implementing the 'AI Smart Customer Service Maintenance Response System' reduces costs for maintenance visits, shortens the duration of repairs, and simultaneously enhances the product's value Considering the pain points mentioned, the needs of the tool machine manufacturer are threefold firstly, establishing a 'fault troubleshooting AI image recognition maintenance knowledge base system' Then, collecting data on machine failures to establish a 'machine fault condition database' Lastly, integrating AI image recognition and deep learning functions to analyze photos taken at the time of the machine's failure in order to identify the most closely related fault issues and troubleshooting methods This 'AI Smart Customer Service Maintenance Response System' predominantly uses 'supervised learning' as its primary AI technique The 'AI model' part involves 'CNN' Convolutional Neural Networks, which is used for image recognition and obtaining extensive training data on machine malfunctions and recommended maintenance methods for effective AI predictions The 'data analysis' part uses 'DNN' Deep Neural Networks to acquire reference data related to fault conditions after training, providing answers that maintenance staff and clients desire for repairs, reducing the rate of maintenance visits and enhancing the product's added value Additionally, 'AlexNet' is used as a preliminary development tool its parameters can be set independently and executed automatically, ensuring that the AI model trained aligns closely with expected outcomes Currently, the tool machine manufacturer has around 10,000 graphic and text entries, predominantly 'image data' The system uses images for fault identification and text to assist in the diagnosis of abnormalities It employs '360-degree panoramic modeling' to archive graphic data and stores numerous image files internally Additionally, it gathers relevant data such as electrical currents, voltages, water pressures, and flow rates via sensors, utilizing them for associated decision-making processes The following pictorial representation shows the system service process AI Smart Response Customer Service System Service Process Chart This system gathers experiences from technical maintenance staff and information on machine faults to establish databases containing machine fault conditions, machine fault images, maintenance actions, and completions of machines It logs the comprehensive repair records, and leveraging AI image recognition and data analysis, it determines the most likely fault conditions Through accumulated maintenance experience, the machine is enabled to autonomously learn and decide, offering the most suitable solutions to technicians or clients, thus shortening the training and repair time for technicians, reducing clients' downtime and costs, and increasing the machine's additional product value Promoting the 'AI Smart Customer Service Maintenance Response System' across various industries for greater economic impact This 'AI Smart Customer Service Maintenance Response System' initially sets up a maintenance knowledge base, then employs Chatbot technology to integrate smart customer service, allowing clients to interact directly via chat to quickly resolve basic machine faults In the training of maintenance technicians, AI can also swiftly classify and inform of the likely fault causes and troubleshooting steps, thus lessening training and repair duration By effectively solving issues like the lack of quick repair solutions, difficulty in training personnel, and high maintenance time costs, it is poised to expand its applications to other industries for more significant economic outcomes in the future AI Intelligent Reply Customer Service System - Smart Image Recognition Customer Service Illustration「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

2020-07-21
【2021 Application Example】 Savior of Wastewater Treatment: Combining Big Data and AI Technology Opens Another Horizon in the Environmental Industry

As water resources deplete and environmental protection needs increase, wastewater treatment plants have increasingly adopted AI technology to assist in monitoring and warning systems Zhongxin行's integration of big data and AI technology has opened up new possibilities in the environmental industry In the future, besides boosting the technological momentum of the wastewater treatment industry, it can also be promoted to other industries to foster technological and economic development Founded in year 1980 as Zhongxin Engineering later renamed to Zhongxin行 Company Limited, it is one of the largest and most technically equipped environmental companies in the domestic operation and maintenance field Zhongxin行's achievements in the operation and maintenance of sewer systems span across Taiwan, including science parks, industrial zones, international airports, schools, collective housing, national parks, and factories Introduction of AI systems in wastewater plants Precisely reduces medication addition times and lowers the risk of penalties for water quality violations At the wastewater treatment plant in Hsinchu Science Park, Zhongxin行 introduced the 'AOMBR Carbon Source and Aeration Intelligent Enhancement Control System Development,' which accurately predicts air volume control and reduces medication times, thus lowering the risk of hefty fines Zhongxin行 points out that with the vigorous development of advanced industries and increasingly strict effluent standards, a slight misalignment in equipment control can lead to major discrepancies in water quality In recent years, many wastewater treatment facilities have incorporated automatic control functions, yet onsite conditions often deviate slightly from theoretical expectations, causing situations where good treatment technologies must continuously adapt and adjust to achieve effective effluent water quality control 'The better the quality of the effluent, the greater the pressure on the operators This is the biggest pain point for Zhongxin行,' said a senior manager candidly Regular water quality testing and equipment maintenance ensure that effluent water stays below legal standards This means that operators need to be on top of equipment and water quality conditions daily If there are sudden anomalies in influent water quality or equipment malfunctions, linked issues can lead to pollution Therefore, besides performing regular maintenance and testing, it is critical to constantly monitor the dashboard to ensure system stability, consuming both manpower and mental energy Zhongxin行's on-site operators work 24-hour shifts, constantly monitoring effluent water quality Combined with laboratory water testing and analysis, if the wastewater treatment values do not meet requirements, they face both administrative and contractual fines from environmental agencies and granting authorities, which also create significant psychological pressure on the employees Over the years, Zhongxin行 has built up a vast database of water quality information and invaluable experience passed down among employees, allowing a comprehensive understanding of the entire system's operational characteristics Moreover, by analyzing equipment or water quality data for key signals, problems in the treatment units can be pinpointed If AI technology could be adopted to replace manual inspections of wastewater sources and generate pre-warning signals for systematic assessment, it would significantly alleviate the pressure on staff Response time reduced from 8 hours to 4 hours, saving half the time By implementing 'AOMBR Carbon Source and Aeration Intelligent Enhancement Control System Development,' Zhongxin行 utilizes accumulated wastewater data along with verbal recounts of operator experiences on-site With the support of AI technology and environmental engineering principles, key parameters in the biological treatment unit such as carbon source dosages and aeration can be effectively controlled Through the AI transformation of wastewater treatment, a balance is achieved among pollutant removal, microbial growth, equipment energy conservation, and operation economization, achieving rationalized control parameters Carbon source and aeration parameter adjustment steps range from data collection, model training to prediction verification In the long run, incorporating historical data calculations, AI can operate within known boundary conditions, not only recording past water quality and equipment operational characteristics far more accurately, but also developing predictive models to find optimal solutions that offer the best results in terms of chemical use, energy saving, reduced greenhouse gas emissions, and pollutant removal According to Zhongxin行's estimates, originally due to human parameter adjustments leading to errors, controlling response time would take about 8 hours With the introduction of AI technology, not only can measurement errors be reduced, but also the control response time can be shortened to 4 hours, saving around half the time This enhancement increases the turnover rate of personnel and effectively reduces the risks of penalties due to operator errors and thus markedly reducing the pressure on employees Dashboard digital display panel illustration「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

2021-10-11
【2020 Application Example】 Kebi Student Robot now features an AI brain, solving relevancy issues in responses!

The unstoppable trend of smart homes In recent years, the rise of 'smart home devices' has not only led to the release of various products by major tech companies but also propelled the popularity of voice assistants, chatbots, and companion robots The 'voice shopping' market is set to become the next trend in retail According to a survey by Juniper Research, by 2023, the market size for transactions based on chatbots is expected to surge from 73 billion in 2018 to 112 billion A well-known domestic manufacturer of household robots offers its self-developed educational and companion service robots, with the 'Kebi Student Robot' as its flagship product However, due to its insufficient voice interaction capabilities with users, consumers often find the robot not smart enough and quickly lose interest, leading to abandonment This has a long-term negative impact on the purchasing decisions of other consumers Hello Kebi Student, can you understand what I'm saying Surveys have found that many users of 'Kebi Student Robot' especially enjoy talking or chatting with the robot, covering a wide range of topics However, using just Google or Microsoft's cloud platforms for developing voice chat conversations is not cheap With Google charging based on service volume, system operational costs are high, and these vary dynamically causing major difficulties in system cost management On the other hand, the robot manufacturing service provider has already invested significant resources in the development of hardware, software, and digital content for Kebi Student Robot Developing natural language dialogue and semantic understanding technologies in-house would require a significant amount of manpower and is slow With limited resources, there's an urgent need to seek third-party solutions to enhance the robot's conversational service capabilities and development efficiency Integration of the Web-AI developed iboai voice assistant brain platform with Kebi Student The key to the transformation from 'playing the lute to a cow' to 'I know you are upset' Web Intelligence Co, Ltd is a well-known AI natural language understanding technology service company in Taiwan Its products include a natural input method, TTS voice engine, and the iboai voice assistant brain platform This platform has been applied in smart speakers, high-speed train voice assistant apps, and even employee benefit systems for companies like China Airlines It quickly addresses the deficiencies in the robot manufacturer's AI service dialogue skills development, enriches the dialogue content and skills, provides contextually related conversational services, and makes Kebi Student appear smarter to users within a short period Service Architecture This case further applies the latest Principle-based semantic understanding engine technology from the Academia Sinica's Institute of Information Science, achieving deep natural language processing and understanding, and carrying out intent and entity analysis to generate interactive dialogue logic for continuous conversation Therefore, it also strengthens the basic social communication abilities of Kebi Student Robots, enhances the number of AI dialogue skills, and advances from simple question-and-answer to having capabilities for 'multi-turn dialogue' and 'contextual conversational' responses, making the robot's responses more human-like Additionally, the development time for Kebi Student Robots has been significantly reduced, effectively and significantly lowering and controlling cloud service maintenance and management costs 服務架構1 AI Kebi, becoming your ubiquitous companion Currently, many robots and smart speakers and other voice assistants on the market can only provide single-turn conversational services that end after one question and one reply A major difference with the iboai voice assistant brain platform used in this case is its capability for 'multi-turn conversational interaction with contextual understanding,' which is also the only platform in Taiwan supported on local or cloud services The iboai voice assistant brain platform can support various enterprises services, allowing businesses to design their own voice assistants or AI Chatbots for customer service swiftly, which can be applied across LINE, Facebook Messenger, websites, apps, and IoT devices, among others This case adopts the 'iboai inside' strategy, highlighting its role as an Enabler to upgrade corporate services to AI, hoping to also assist existing Chatbot manufacturers, app developers, commercial software vendors, information hardware dealers, system integrators, and IoT device merchants in upgrading their existing products and services to have AI natural language conversational capabilities, collaborating to provide a new generation of AI smart robot services for numerous businesses「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

2020-08-06
【2020 Application Example】 Textile Industry Challenges Fast Fashion, AI Inventory Forecast Reduces Error Rate by 35%

Fast fashion in clothing, small quantities, diverse styles, short delivery times The textile industry faces the impact of the fast fashion trend among clothing brands, affecting the entire supply chain Global brand channels are promoting zero inventory, short delivery periods, and small-scale customization Balancing production time, quality, and cost is challenging Often, there is a discrepancy between ODM predictions and actual demands from brand owners, causing issues in material management and excessive inventory costs Due to inaccurate demand forecasts from customers, it often leads to difficulties in material preparation Excessive materials can increase leftover stock, while insufficient materials may delay delivery This project aims to establish an AI-based material demand forecast model specifically for major domestic manufacturers AI calculates sales trends to further predict demand The advisory team collaborates with Shentong Information Technology to mainly use the LSTM algorithm for the AI foundation The goal is to predict the next sales cycle based on past sales records, utilizing simple regression to complex 'Time Series Analysis' in statistics Usually, a period's sales volume closely relates to the previous period's, unless there is a major event, in which case it would typically follow a pattern There are various patterns of sales volume forecasts, including revenue, profit, customer counts, park visits, sales numberamount, etc This will take the example of a factory's monthly shipment batches, using the LSTM model to predict the next month's shipment batches Material Demand Analysis Execution Framework This project plans to establish a customer-specific material demand AI prediction model During the planning phase, three different machine learning algorithms were used to prototype the AI model Logistic Regression Algorithm Gradient Boosting Algorithm Deep Learning Algorithm Material Demand AI Prediction Model Planning Demand forecast error reduced from a maximum of 70 to 35, significantly reducing inventory volumes This project estimates customer demands, required material types, supply sources, and customer delivery dates using machine learning to establish a primary material procurement prediction system It reduces the prediction error of demand from the top five international customers from a high of 70 to 35, significantly lessening the amount of inventory needed「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

2020-03-30

Records of Application Example

【導入案例】化身大型AIOT科技遊樂場 海科館華麗轉身好吸睛
【2021 Application Example】 Transforming into a Large-Scale AIoT Technology Playground: The Spectacular Makeover of the National Museum of Marine Science & Technology

Taiwan is a maritime nation When you visit the Badozi Fishing Port or Tidal Park in Keelung, do you also explore the mysteries of the ocean world at the 48-hectare National Museum of Marine Science amp Technology To get more people closer to marine technology, Keelung's Marine Museum has introduced technological services, transforming the venue into a large technology playground that delights both children and adults, fully utilizing the 'learning through play' approach After a lengthy planning process, Northern Taiwan's largest marine science museum in Keelung opened in January 2014 The museum focuses on marine education and technology, boasting Taiwan's largest IMAX 3D ocean theater The unique themes and modern viewing facilities should make it a well-known landmark in Keelung However, the original exhibition planning was static and highly specialized, lacking sufficient interaction with the public Visitors who have attended the museum also reported that the exhibits were limited and quite boring, leading to poor overall consumer experience ratings The top three dissatisfactions with the museum were weak connections to surrounding attractions, unengaging display content, and lack of exhibit material According to statistics from the Marine Museum, the ratio of local to visiting guests is approximately 64, with most foreign visitors coming from the north transportation is primarily by car and bus common types of visits include family, parent-child, and friends and the stay duration is generally 1 to 2 hours Upon deeper investigation, the top three visitor complaints were weak linkages to surrounding attractions, unengaging display content, and insufficient number of exhibits The museum analyzed potential reasons, including some displays being too specialized, making it difficult for the public to understand, and a lack of interactive elements, making the exhibition boring and the visit hurriedly brief Analysis of visitor profiles revealed that since half of the museum's visitors are locals, and accessing the museum is not so easy for out-of-towners who must travel by car or public transport, the design of the venue and exhibitions must incorporate more interactivity and intrigue to encourage locals to return and extend the duration of visitors' stays while using technological services to highlight the museum's unique features Through a recommendation from the Information Software Association, part of the Ministry of Economic Affairs' Industrial Bureau AI team, the Marine Museum commissioned Jugu Technology to resolve the issue of uninspiring venue attractions Preliminary interviews by Jugu Technology revealed that many visitors were attracted by the architectural design of the museum, notices posted on nearby walls, flags, or events being held the most interesting feature for visitors was the 3D ocean theater, indicating that content presented through audio-video and physical scenic methods was more engaging Seven major AI technologies lead to a boost in regional tourism at the Marine Museum Through the introduction of technology services, Jugu Technology designed the 48-hectare site with seven major services AI voice tours, treasure hunt puzzle games, AI exhibit interactive revitalization, AI space exhibition interactive experience, AI crowd control, Face AI interactive experience, and AI voice customer service system By utilizing AIoT and cloud technology, they made the exhibition more interesting, not only solving the issue of boring static viewings for children but also doubling the learning efficiency and dramatically improving public perception of the Marine Museum, thus increasing visitor intent and boosting regional tourism The National Museum of Marine Science and Technology introduced seven major technological application services including AI voice guide Jugu Technology aimed to improve the space optimization of the Marine Museum, using the special exhibition of coastal birds in northern Taiwan as a prototype, integrating 'face', 'limb', 'crowd' as three main axes to enhance functionality and assist in improving the museum's application of AI Practically, the Marine Museum and Jugu Technology selected the on-site special exhibits to avoid any installation of water and electricity works or pipelines in active exhibits, thereby maintaining the quality of the viewing experience Instead, they selected exhibits that were not yet open to introduce a series of technological services tailored to the unique characteristics of the exhibits In the coastal bird special exhibition inside the Marine Museum, initial construction discussions with the curators utilized Bella X1 for a welcoming interactive introduction at the exhibition entrance This was followed by an AI-powered smart guide in both Chinese and English using X1 for narration, coupled with a fun treasure hunting stamp-collecting activity - APP X1, allowing visitors to participate in challenges Subsequently, bird species within the bird exhibition were brought to life interactively using X1, and AR scenarios X1 were introduced into the exhibition space to add elements of fun and entertainment Finally, Face AI was used to interactively test facial expressions and score smiles The gorgeously transformed Marine Museum will become the best travel destination for families with children ImageMarine Museum FB Page The AIoT services introduced by the Marine Museum could be extended to various exhibition-type museums and even static art galleries in the future, tailored to the unique characteristics of different venues They could also be promoted through government projects and related plans, aiding in rural revitalization, making visits more than just sightseeing in rural areas, and breaking free from stereotypes associated with different venues The applications of these services are broad「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】挺進智慧物流50 新竹物流醫材配送班表超高效率
【2021 Application Example】 Advancing to Smart Logistics 5.0: Hsinchu Logistics Delivers Medical Materials with Ultra-High Efficiency

After incorporating AI technology, traditional logistics companies have seen significant improvements in transportation efficiency and reductions in transportation costs, especially in the transfer of medical materials which involves timely service and rights of hospitals and patients The implementation of intelligent logistics can save medical material businesses the cost of constructing GDP warehouses and other expenses up to millions A major domestic logistics leader, Hsinchu Transport HCT, owns a fleet of 3,500 vehicles and a storage area of 60,000 square meters, providing customized logistics solutions including logistics, commerce, finance, information, distribution, storage, and processing The company handles up to 580,000 parcels per day, with a maximum capacity reaching 900,000 parcels, making the enhancement of transshipment efficiency crucial for HCT Medical materials transportation at hospitals need optimization of current operational processes and enhancements in systematization and intelligence Especially the transportation of hospital medical materials, which encounters various challenges Medical materials suppliers need to cater to varying customer product demands, temperature requirements, and delivery times through multiple logistics providers This highly depends on the experience and careful control of operations staff Whether it is the product shipment or actual logistics process, each step must be interconnected Any human errors can impact the service timing and rights of the hospitals and patients Thus, all concerned businesses, along with the government and hospitals, are working to optimize current operational processes and elevate the level of systematization, automation, and intelligence to minimize service errors and cost losses HCT's distribution process prior to AI implementation Currently, with the government's push for standardized platform operations on the demand side of hospitals, supply-side businesses collaborate through data coordination to improve the accuracy and efficiency of product shipments, enhancing operational quality and management benefits at the demand side At the same time, some businesses are also investing in the standardization and systematization of internal operational processes, thus enhancing operational efficiency and quality In the freight logistics sector, logistics companies' warehouse staff need to expend labor to control different logistics shipment operations If they often receive emergency task notifications for shipments to medical facilities, they usually depend on small regional logistics providers to provide customized delivery services Although this improves delivery times, it does not allow for integrated informational services The new GDP regulations for medical materials require suppliers to undergo GDP compliance certification Therefore, Hsinchu Transport, assisted by the Ministry of Economic Affairs' AI coaching program, not only extends existing logistics services compliant with GDP regulations but will also use data integration and optimized AI technologies to help medical material businesses streamline and improve their logistics operations Complex logistics issues are solved using the Simulated Annealing SA algorithm To meet the 'Good Distribution Practices for Medical Devices,' Hsinchu Transport is not only actively introducing new logistics vehicles but will also implement artificial intelligence-based mathematical optimization technologies to assist in intelligent scheduling at nationwide business points and transshipment stations They aim to optimize the routing of medical materials between business points or regions thereby enhancing efficiency in the distribution process Currently, during the transshipment process of medical materials at Hsinchu Transport, detachable tractor heads and containers are used Each business point and transshipment station differ in location design and staffing, impacting the throughput per unit of time Furthermore, daily cargo conditions size, destination vary, and due to these fluctuating and distinct demands, the deployment of tractor heads and containers changes accordingly Under these circumstances, Hsinchu Transport relies on past experiences to schedule departures at each satellite depot and adjusts daily according to the cargo needs Due to the reliance on empirical scheduling, it is often difficult to consider all variables and considerations, leaving room for improvement in the current departure schedules The cargo delivery planning inherently constitutes an NP-Hard problem, difficult to solve with traditional analytical methods Hsinchu Transport, in collaboration with Singular Infinity, utilizes the Simulated Annealing SA algorithm to find solutions The new logistic service introduced by Hsinchu Transport is 'GDP Container Shift Planning' This planning involves estimating future volumes of medical materials between stations and scheduling container truck shifts accordingly, ensuring timely and quality delivery of medical materials while maximizing operational benefits and reducing travel distances Hsinchu Transport introduces AI-optimized shift planning, constructing the most efficient route from its origin to destination Hsinchu Transport introduces 'Optimized Shift Planning' service, reducing transportation costs by 5 The introduction method involves using cloud software services Hsinchu Transport regularly inputs 'Interchange Item Tables' from station to station into the 'Optimized Shift Planning' service After setting the algorithm parameters, a GDP container shift schedule is generated At the same time, developing a Hsinchu Transport medical material scheduling system allows Hsinchu Transport's medical transport units to compile suitable schedules through the Interchange Item Tables Under the same level of service, it's estimated that this can reduce transportation costs by 5, saving medical material businesses millions in construction costs for GDP warehouses and distribution Due to its requirements for sanitation, temperature, and its fragility, the transportation and transshipment of medical materials should be minimized to reduce exposure and risk However, logistics efficiency and costs must still be considered AI designs the most efficient route for each cargo from its origin to destination, effectively completing daily transportation tasks In response to the future high development demand of industrial logistics, distribution and transshipment AI optimization will be a key issue Through this project, a dedicated project promotion organization will be established, staffed with AI technology, IT, and process domain talents After accumulating implementation experience, the application of AI will gradually expand, comprehensively optimizing and transforming Hsinchu Transport's operational system, and partnering with AIOT and various AI domain partners to accelerate and expand the achievement of benefits「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】救命急如星火 AI病危系統監測掌握黃金搶救期
【2021 Application Example】 Life-saving is as urgent as a spark AI critical illness system monitors and grasps the golden rescue period

60-year-old Mr Huang was admitted to the hospital due to a stroke After lying in the intensive care unit for two weeks, his condition suddenly took a turn for the worse After rescue, he was lucky enough to survive In fact, with the assistance of AI critical illness early warning technology, hospitals can detect signs and take timely and accurate medical measures 6-8 hours before a patient's heart stops, which can greatly reduce the chance of death in the hospital The deterioration of the condition is a process that evolves over time, and its subtle changes are by no means without context Previous research reports show that about 60 to 70 of inpatients who experience unexpected in-hospital cardiac arrest had symptoms 6 to 8 hours before their cardiac arrest, but only a quarter of them were recognized by clinical staff Detection and discovery, therefore, there is a need for a risk warning tool or system that can be used earlier and continuously to monitor the condition, alert medical staff to pay attention to subtle changes in the patient's condition at any time, and take timely and accurate intervention measures before the condition progresses to effectively reduce adverse events or the risk of serious adverse events Unexpected deterioration cannot be detected early Acute and severe patients often undergo unpredictable changes, and timely detection or prediction of potential acute and severe patients is an important issue The currently commonly used clinical assessment method is Modified Early Warning Score MEWS, which uses simple physiological parameter assessment including heartbeat, respiratory rate, systolic blood pressure, body temperature, urine output and state of consciousness to screen out high-risk patients, and has been proven to be predictive Patient clinical prognosis MEWS is a scoring mechanism with a single time point and a standardized formula However, the AI crisis warning system developed by Boxin Medical Electronics - Hospital Emergency and Critical Care Early Warning Index System EWS is designed to predict patient status with immediate response , collect the physiological data of patients over time for deep learning, find the best prediction model, and improve the overall accuracy Boxin Medical Electronics uses a big data analysis model to build an early warning system EWS, IoT Internet of Things and 5G communication technology, allowing medical staff to remotely monitor the physiological status of patients through communication equipment, and monitor emergency and severe cases quickly The patient's condition changes and the golden rescue period of 6-8 hours before cardiac arrest can be grasped After Boxin Medical Electronics introduces AI visual interpretation, unmanned operation can greatly reduce medical manpower The AI technology developed by Boxin Medical Electronics is the Gradient Boosting Ensemble Learning System GBELS to build an early warning system It is a learning-based EWS prediction algorithm developed by the company, which is an integrated learning Ensemble Learning and is classified as supervised learning, providing the following three functions 1 Early warning risk notification is used to analyze representative data using GBELS to provide an early risk score so that medical staff can conduct immediate clinical assessment and provide appropriate medical treatment 2 Reduce medical manpower Collect continuous physiological monitoring data, such as heartbeat, respiration, blood pressure and blood oxygen concentration, etc, to reduce the time for medical staff to write cases 3 Combine IOT logistics network and 5G communication technology to quickly transmit medical data such as monitoring parameters and imaging data, and assist medical staff to monitor changes in patients' condition remotely through communication equipment AI critical illness system monitoring to master the golden treatment period Boxin Medical Electronics stated that assessing the severity of the disease in acute and severe patients is a complex task, and patients often experience unpredictable changes Clinical medical staff often judge the condition based on their own clinical experience or intuition, which lacks science and objectivity, resulting in the inability to correctly identify and timely detect potentially acute and severe patients, resulting in or misdiagnosis leading to increased in-hospital mortality of patients The introduction of an AI early critical illness warning system can assist emergency and critical care medical staff to correctly predict the patient's condition and allow patients to receive the care they need immediately This can reduce the manpower arrangement of the emergency and critical care ward at the same time and reduce labor costs In addition, the easy-to-carry design will help the system be introduced into ambulances, home care and other places in the future, so that emergency patients can receive appropriate care earlier Other departments within the hospital can also develop new applications around this system, which can effectively accelerate the development and promotion of smart medical technology With the COVID-19 epidemic still raging in many countries around the world, this system can also help hospitals in various places to operate more effectively Caring for and monitoring the condition of critically ill patients In addition to AI critical illness warning, Boxin Medical Electronics has also developed AI image interpretation - Medical Physiological Monitor Life Cycle Compliance Testing AVS, which uses AI image interpretation technology to develop automated quality inspection of life support medical equipment The instrument solves the time-consuming problem of medical instrument testing It can reduce testing time by 70, increase the number of tests by 3 times, and effectively reduce labor costs by 50 At the same time, it is 100 compliant with regulatory requirements, and gradually solves the shortage of manpower and medical resources in the medical field , medical work overload and other issues It has now taken root in mainland China and is actively preparing for its launch in Europe It will develop towards the Japanese and American markets in the future Boxin Medical Electronics develops AI image interpretation-medical physiological monitor life cycle compliance testing AVS to solve the time-consuming problem of medical instrument testing and can reduce testing by 70 time At this stage, Boxin Medical's smart medical technology has been introduced into medical hospitals including Hsinchu MacKay, Changkei, Dongyuan General Hospital, Kaohsiung University of Technology Affiliated Hospital, Zhenxin Hospital, Hsintai Hospital, Taipei Medical University Affiliated Hospital, etc GE HealthcareInc, an internationally renowned medical materials manufacturer, and Mindray Medical, China's largest medical materials manufacturer, are both representative customers of Boxin Medical Electronics 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】汙水處理的救星 結合大數據與AI技術打開環保產業另一片天
【2021 Application Example】 Savior of Wastewater Treatment: Combining Big Data and AI Technology Opens Another Horizon in the Environmental Industry

As water resources deplete and environmental protection needs increase, wastewater treatment plants have increasingly adopted AI technology to assist in monitoring and warning systems Zhongxin行's integration of big data and AI technology has opened up new possibilities in the environmental industry In the future, besides boosting the technological momentum of the wastewater treatment industry, it can also be promoted to other industries to foster technological and economic development Founded in year 1980 as Zhongxin Engineering later renamed to Zhongxin行 Company Limited, it is one of the largest and most technically equipped environmental companies in the domestic operation and maintenance field Zhongxin行's achievements in the operation and maintenance of sewer systems span across Taiwan, including science parks, industrial zones, international airports, schools, collective housing, national parks, and factories Introduction of AI systems in wastewater plants Precisely reduces medication addition times and lowers the risk of penalties for water quality violations At the wastewater treatment plant in Hsinchu Science Park, Zhongxin行 introduced the 'AOMBR Carbon Source and Aeration Intelligent Enhancement Control System Development,' which accurately predicts air volume control and reduces medication times, thus lowering the risk of hefty fines Zhongxin行 points out that with the vigorous development of advanced industries and increasingly strict effluent standards, a slight misalignment in equipment control can lead to major discrepancies in water quality In recent years, many wastewater treatment facilities have incorporated automatic control functions, yet onsite conditions often deviate slightly from theoretical expectations, causing situations where good treatment technologies must continuously adapt and adjust to achieve effective effluent water quality control 'The better the quality of the effluent, the greater the pressure on the operators This is the biggest pain point for Zhongxin行,' said a senior manager candidly Regular water quality testing and equipment maintenance ensure that effluent water stays below legal standards This means that operators need to be on top of equipment and water quality conditions daily If there are sudden anomalies in influent water quality or equipment malfunctions, linked issues can lead to pollution Therefore, besides performing regular maintenance and testing, it is critical to constantly monitor the dashboard to ensure system stability, consuming both manpower and mental energy Zhongxin行's on-site operators work 24-hour shifts, constantly monitoring effluent water quality Combined with laboratory water testing and analysis, if the wastewater treatment values do not meet requirements, they face both administrative and contractual fines from environmental agencies and granting authorities, which also create significant psychological pressure on the employees Over the years, Zhongxin行 has built up a vast database of water quality information and invaluable experience passed down among employees, allowing a comprehensive understanding of the entire system's operational characteristics Moreover, by analyzing equipment or water quality data for key signals, problems in the treatment units can be pinpointed If AI technology could be adopted to replace manual inspections of wastewater sources and generate pre-warning signals for systematic assessment, it would significantly alleviate the pressure on staff Response time reduced from 8 hours to 4 hours, saving half the time By implementing 'AOMBR Carbon Source and Aeration Intelligent Enhancement Control System Development,' Zhongxin行 utilizes accumulated wastewater data along with verbal recounts of operator experiences on-site With the support of AI technology and environmental engineering principles, key parameters in the biological treatment unit such as carbon source dosages and aeration can be effectively controlled Through the AI transformation of wastewater treatment, a balance is achieved among pollutant removal, microbial growth, equipment energy conservation, and operation economization, achieving rationalized control parameters Carbon source and aeration parameter adjustment steps range from data collection, model training to prediction verification In the long run, incorporating historical data calculations, AI can operate within known boundary conditions, not only recording past water quality and equipment operational characteristics far more accurately, but also developing predictive models to find optimal solutions that offer the best results in terms of chemical use, energy saving, reduced greenhouse gas emissions, and pollutant removal According to Zhongxin行's estimates, originally due to human parameter adjustments leading to errors, controlling response time would take about 8 hours With the introduction of AI technology, not only can measurement errors be reduced, but also the control response time can be shortened to 4 hours, saving around half the time This enhancement increases the turnover rate of personnel and effectively reduces the risks of penalties due to operator errors and thus markedly reducing the pressure on employees Dashboard digital display panel illustration「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】東森得易購導入OneID AI流量變現服務 成本效益可達2倍
【2021 Application Example】 Eastern Home Shopping Implements OneID AI Traffic Monetization Service, Cost-Effectiveness Up to 2 Times

How to integrate consumer data from various group companies to create advertising synergy and enhance the conversion rate of e-commerce guided orders is probably what every cross-industry business owner dreams of No problem, this can be achieved gradually through AI Eastern Home Shopping is affiliated with the Eastern International Group, which includes East International, Eastern News Cloud, Eastern Insurance Representatives, Eastern Natural Beauty, Eastern Global Marketing, Eastern Pet Cloud, HerEastern, Focus Media, Hong Kong Strawberry Net, and Bear Mom's Vegetable Market, among other companies With cross-industry and cross-domain relationships within the group, and independent operations of membership systems in each unit, consumer data could not be exchanged within the group, making it difficult to uphold Eastern Group's promise to 'place customers in a godly position' Eastern Group’s companies cover a wide range of industries, with large and scattered member databases The Eastern Group boasts significant member traffic and has applied AI news recommendation algorithms and other related technologies across various venues However, the independence of member systems in each unit of the Eastern Group prevents the exchange of consumer data within the group, lacking a comprehensive basis for consumer behavior analysis This results in the inability to enhance the precision of personalized services and marketing strategies When analyzing the challenges and trends of the current retail market, Eastern Group remarked that in response to changing consumer demands, non-traditional business models are emerging, leading to the fragmentation of retail Various emerging business models provide services or products catering to their niche markets, leading consumers to rely less on traditional retail models Retail fragmentation, becoming more apparent in emerging countries, rapidly develops new forms of retail such as high-growth flash sale eCommerce, which threatens traditional B2B2C eCommerce platforms These emerging business models quickly divide traditional retail spaces and could revolutionize existing market rules The retail market is expected to continue evolving towards segmentation The rapid integration of AI applications in the new retail industry to meet highly competitive markets Under the trend of merging physical and digital realms, the line between offline retailers and online e-commerce is increasingly blurred Offline retailers are setting up brand official websites and developing brand apps, investing in e-commerce platforms, while e-commerce operators are starting to established offline physical experience stores, enhancing touchpoints with customers Both are exploring consumer data profiles through offline-online integration, based on AI technologies like machine learning, deep learning, computer vision, language processing, mobility control, and decision-making technologies to actively integrate intelligent retail AI applications, shaping the new retail industry Additionally, Google Chrome claimed in 2021 that it would disable 3rd party cookie functionality within two years, causing retail companies to lose the ability to track personalization via Cookies and understand user behavior across different times, locations, and ads This will prevent cross-device, cross-platform tracking, forcing companies to transform and face big challenges in traffic advertising sales Therefore, the Eastern Group decided to implement the 'OneID AI Traffic Monetization Service Validation Plan', establishing an exclusive data alliance for the Eastern Group, using 'Unified ID' for cross-industry, cross-service data exchange Transforming from collecting personalized data of related companies to analyzing common behavioral characteristics of consumers across industries, segmenting them to obtain users with similar behaviors, and providing interesting content Additionally, utilizing first-party data and AI technologies to improve ad click-through rates, enhancing the advertising value and e-commerce guided order conversion rates This AI technology project is co-developed by Eastern and ASUS computers, encompassing major development tasks such as project planning, system architecture design, system environment setup, algorithm development, algorithm model validation, and system verification The employed technologies include a big data parallel processing framework, natural language processing, user recommendation embedding systems, similarity search, search engine indexing, and click rate prediction This project aims to develop a comprehensive data collection, processing, and integration platform 'Data Middleware', collecting various data sources, focusing on users as the basic unit, forming structured data tables, and calculating user tags for precise characterization of each user Subsequently, this data is utilized for precise AI advertisement placements Eastern Data Middleware structure diagram Eastern Home Shopping introduces OneID AI Traffic Monetization Service, predicting cost-effectiveness to be up to 2 times Eastern stated that this project primarily applies 'user behavior data' and 'AI technology', with user behavior data provided by the Eastern Group and AI technology being co-developed by company and ASUS teams, covering systems such as AD Serve, precise audience estimation system, AI automatic optimization system, advertising efficacy system, and user profiling system The customer data and traffic of AI technology co-developed with ASUS remain independent and not interconnected According to estimates, this development project's total cost-effectiveness could reach 200, expected to precisely capture the user's digital trajectories, behavior, and profiles, potentially resulting in significant growth in customer lifetime value LTV, effectively integrating Eastern's online and offline services, enhancing membership service content, and substantially increasing corporate value In the future, as the Eastern Group continues to expand into international markets, it currently targets Mainland China as the primary promotion market, extending the entire service module with Eastern Global’s operational model to the global Chinese market while ensuring compliance with GDPA, merging it with Strawberry Net to provide Eastern's new retail services with the advantages of big data and AI globally Eastern Group will expand its services and technology to the global market through Strawberry Net「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】峰漁運用AI知識化養魚 有效提升10水產產量
【2021 Application Example】 Fongyu Uses AI Knowledge-based Fish Farming to Effectively Increase Aquatic Production by 10%

Fisheries is an important industry in an island economy However, the fish farming industry has faced severe challenges in recent years, including climate change, labor shortage, and rising costs In particular, nearly 110,000 workers in agriculture will retire due to old age over the next 10 years For this reason, the need for aquaculture to move towards smart farming is becoming increasingly urgent Founded in 2014, Fongyu Corp Ltd has developed a unique eco-friendly farming model based on its own fish farming It uses AI knowledge-based fish farming to effectively increase aquatic product production by 10, and reduced labor cost by 15 The word "Fongyu" has a profound meaning "Fong" represents good mountains and "Yu" represents good water, and is the hope that companies will allow Taiwan to always have good mountains and good waterIt is also a homophone for "having a full figure," expressing the hope that products will give consumers a full and healthy body and mind The founder of the company, Liu Chien-Shen, has been through the difficult entrepreneurial journey of becoming an apprentice in fish farming, raising funds, renting fish farms, establishing a fish farming company, building a brand, and expanding sales Labor shortage and aging workers are hidden worries in the fish farming industry Currently, fish farms in Taiwan are still mainly traditional fish farms, and farming techniques are still passed down through word-of-mouth In addition, the labor shortage and average age of workers exceeding 60 years old has made it impossible to effectively stably improve productivity and yield This farming method makes it difficult to prevent and control diseases, and greatly increases the possibility of excessive use of drugs, environmental pollution, and water quality and ecological damage, creating a vicious cycle that lowers the quality of fish farming In addition, 651 of workers in Taiwan's fish farming industry are inadequately skilled With limited support from IoT sensors, traditional fish farmers still mainly rely on their own experience and knowledge for water quality management, feeding, and disease detection Fish farming management relies heavily on the ability of individual fishermen Once experienced workers retire, the industry will not only face the issue of succession, but also the difficult of stably supplying a certain amount of harvest that meets quality standards This may cause a dilemma for the entire industry from fish farming to sales In order to improve the pain point of inability to pass on experience in fish farming, and at the same time create a "digital" foundation for fish farming, the top priority must be to collect farming behavior data and develop AI services as an important starting point Fishery digital twin technology helps fishermen transition to smart farming With the assistance of the Institute for Information Technology III, Fongyu implemented the "fishery digital twin" technology to dynamically adjust the farming schedule In other words, the fish farming schedule is adjusted according to the species, habits, and variables of the fish The use of AI in fish farming not only effectively increase aquatic production by 10, but also reduced labor cost by 15 In terms of specific methods, we first digitalized the fish ponds, feed, and decision-making behavior for each species, such as sea bass and Taiwan tilapia, and recorded the seasonal temperature changes from releasing seedlings to harvesting, all of which were digitalized, gradually recording the experience and methods of experienced workers into a rich database Based on the recorded data, we analyzed the compound variables to find the best farming behavior and generate a dynamic farming schedule The records for each pool provide data on workers' experience However, fish farming behavior generally relies on rules of thumb Even experienced fish farmers cannot ensure that they will find the best solution Therefore, new methods are proposed to solve this issue That is, "to determine the best fish farming behavior by predicting the interaction with water quality and past data on feeding, and evaluating fish farming behavior based on water quality and fish farming," and provide fishermen with the most intuitive recommendations through daily schedules To continue optimizing the dynamic fish farming calendar on a rolling basis, iterations of the model will be developed through the three-step cycle 1 Input the current fish farming calendar into the model 2 The model predicts the future environment 3 Shortcomings of the fish farming calendar are corrected based on the future environment to obtain a new version of the fish farming calendar In the process, the experience of aquaculture experts is used to establish the causal relationship between fish farming behavior and the environment The establishment of a dynamic fish farming process and technology-based fish farming recommendation services provide a traceable and detailed fish farming process It is one of the few technologies that can digitalize fish farming Fishermen can quickly and easily record their daily behaviors to build knowledge without taking up too much time, but in the long run it can reduce labor cost by 15 and increase output and revenue by an average of 10 Smart fish farming has achieved outstanding results, reducing labor cost by 15 and increasing output by 10 At the same time, the fish farming calendar can also be extended to different aquatic species, such as white shrimp, milkfish, clams, and Taiwan tilapia, to produce fish farming schedules for ponds with different specifications, and the harvested aquatic species can be traced according to different specifications, establishing vertically integrated services for safe food products Fongyu's main products are divided into two categories One is aquaculture modules, including fry, feed, materials and probiotics, production planning and processes, and monitoring, which can be sold separately or exported as modules The high-quality aquatic products produced by Fongyu have repeatedly won awards Figure Fongyursquos official website The other category is high-quality aquatic products, including seabass fillets, seabass balls, oil-free seabass balls, seabass dumplings, and seabass soup The products have won various awards, including the top ten souvenirs in Pingtung in 2017, "Barramundi Fillet" won the 2017 Eatender of the Council of Agriculture COA, "Oil-Free Barramundi Fillet" won the 2018 Eatender Gold Food Award of the COA, and "Dumplings of Barramundi" and "Barramundi Broth" won the 2019 Eatender of the COA The consecutive awards represent that the "quality" of Fongyursquos aquatic products can be seen and eaten with peace of mind In addition, Fongyu has exclusive fingerlings that meet international needs, such as Pure seawater cultured tilapia fingerlings and seawater Taiwan tilapia fingerlings from selective breeding FY-01 are items that aquaculture companies in many countries are looking forward to The company also has aquaculture modules, disease monitoring tools, and feeding materials designed in accordance with the environment, in order to provide customers with more stable income

【導入案例】無人智慧販賣機 黑沃咖啡一分鐘打造精品咖啡
【2021 Application Example】 Unmanned Intelligent Vending Machines - Black Wo Coffee Creates Boutique Coffee in a Minute

Technology also carries the aroma of coffee Situated on Gaogong Road in the Southern District of Taichung, the original Black Wo Coffee store covers a space of 28 ping, filled with the scent of coffee mixed with cultural creativity and technology Since its establishment in October 2016, Black Wo Coffee has expanded to 7 directly managed stores and 28 franchise stores across Taiwan Among the 15,000 coffee sellers nationwide, Black Wo Coffee has risen uniquely through the use of AI technology to create an unmanned intelligent vending machine that brews exquisite and aromatic coffee in just one minute Black Wo Coffee's physical store creates a culturally creative and fashionable atmosphere Image Black Wo Coffee official website According to the International Coffee Organization ICO, Taiwanese people consume 285 billion cups of coffee annually, with the market size exceeding 70 billion NT dollars Ambitiously, as per Starbucks' survey, by 2018 the overall Taiwanese coffee market reached 72 billion NT dollars and rose to 90 billion by 2020 Over the last five years, the Taiwanese coffee market has expanded annually by about 20, showing remarkable growth potential Coffee demand presents incredible business opportunities, growing at a rate of 20 annually With coffee now being a symbol of fashionable consumption in Taiwan, aside from first-tier coffee shops like Starbucks and Louisa, there are convenience stores like 7-11 and FamilyMart, and numerous boutique coffee houses scattered through the streets and alleys How to capture consumer attention and stand out in the 'red ocean' of the coffee market requires flexibility and creativity, understanding consumer needs and tastes, which are also essential for cultivating brand loyalty Beyond physical storefronts, Black Wo Coffee is also actively developing digital channels Its ecommerce platform includes the official website, PChome, momo, and group-buying hosts, providing multiple channels and ensuring steady growth in performance Even so, the founder of Black Wo Coffee, Lin Pei-ni, continually seeks innovation Due to the passive and scattered situation with franchise stores in the first three years, it was difficult to actively grasp market trends and the company noticed a certain lag in communicating with consumers and keeping up with brand dynamics, making it challenging to cultivate loyal brand advocates Artisan boutique coffee is deeply beloved by consumers Image Black Wo Coffee official website Through the AI Eagle Eye System, market intelligence costs are significantly reduced To address the dual challenges of not being able to quickly capture market trends and high market research costs, Black Wo Coffee introduced the AI Eagle Eye System in 2020 to scout market intelligence By comprehensively crawling articles from social websites, news platforms, and forums, automatically tagging, and suitably filtering, this system scanned 4,858 articles using 24,290 keywords, enabling precise insights into consumer preferences at minimal costs At the same time, after launching new products, not only can franchise stores be notified promptly, but the acceptance level of consumers can also be assessed through social platforms It serves as a reference for whether to promote aggressively Through the collection of data and analysis by AI algorithms, consumer-preferred flavors are selected, reducing the risks associated with new launches and increasing the success rate of new products Therefore, in 2021, Black Wo Coffee boldly explored new markets by introducing the world's first AIoT smart coffee innovative concept in collaboration with Pxmart for the first 'Intelligent Supermarket', integrating Black Wo Coffee to create an unmanned intelligent hand-drip coffee machine for consumers to enjoy a unique flavor experience Insight into consumer tastes leads to the creation of AIoT Unmanned Intelligent Vending Machines Taiwan's first Pxmart 'Intelligent Supermarket' in Neihu, Taipei introduces the world's first AIoT smart coffee concept store, able to interact with the AI smart coffee vending machine, AI hand-washing coffee machine, and AI vacuum cold brew machine through a mobile app, meeting three different coffee technology experiences in one place The self-service area features the only unmanned intelligent coffee vending machine in Taiwan that uses chilled milk to make milk foam, selecting Black Wo's 5A grade milk, and completing the payment, grinding, and brewing all within one minute The first Pxmart 'Intelligent Supermarket' was established on Ruiguang Road in Neihu District, Taipei Image Pxmart FB fan page The Pxmart Intelligent Supermarket features an AI smart coffee vending machine, which is operated using an app to enjoy aromatic coffee Image Pxmart FB fan page Now, with the addition of AI technology elements, drinking coffee is not just about having coffee it also brings more brand-new tech experiences and conveniences to consumers「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】屈臣氏導入insider AI 技術平台 加強客戶體驗提升轉換率
【2021 Application Example】 Watsons Introduces Insider AI Technology Platform to Strengthen Customer Experience and Enhance Conversion Rates

Watsons Taiwan, holding the leading position in physical chain drugstores in Taiwan, has continued to expand its digital transformation Since establishing Watsons' online store in 2014, apart from actively developing the e-commerce market, the company has significantly enhanced the online and offline OO omni-channel consumer experience by integrating Insider AI technology This integration utilizes extensive in-store sales data, consumer behavior analytics, and AI-driven personalized recommendations delivered at optimal times to increase conversion rates OO Online Plus Offline Boosts Customer Conversion Rate, Driving Business Growth Watsons Group, a global retail giant, has been deeply rooted in Taiwan for the past 30 years specializing in retail, store operation SOPs, and retail supply chain optimizations However, managing an e-commerce platform only began a few years ago Unlike the commonly discussed 'O2O' online to offline in retail, Watsons adopts 'OO', which is offline plus online Currently, about 20 of customers who order at Watsons' online store choose to pick up their goods at physical stores Proper service at these stores acts as a catalyst for converting online-originated customers into additional in-store revenues According to statistics, Watsons has nearly 6 million members with a substantial volume of transactions in physical retail outlets However, with over 12 million active app users and nearly 3 million app downloads, the level of member activation is still lacking By utilizing AI technology for data integration, such as providing optimized product recommendations through AI, Watsons could significantly enhance its customer conversion rate from offline to online consumption or guide online customers to in-store purchases, thereby driving business growth Homepage Personalized Recommendation Module Recommended for You Originally, Watsons used the e-commerce solution Hybris from the global system integrator SAP, which was more geared towards simple display and sales, lacking sufficient technical resources to handle enhancing the consumer experience Insider is a marketing technology martech company with offices in 25 cities globally, including a professional consultancy team in Taiwan that provides localized digital solutions Committed to optimizing digital marketing effectiveness with technology, Insider helps brands drive digital growth and is a partner to many domestic and global enterprises including Watsons, Carrefour, IKEA, Lenovo, Adidas, Sinyi Realty, and Singapore Airlines Insider has shown outstanding performance in improving customer conversion rates, repurchase rates, and advertising ROI through AI technology Watsons introduced Insider's AI algorithms primarily for enhancing customer experience, using AI's personalized and integrated marketing modules to elevate the customer interaction and improve e-commerce conversion rates Additionally, AI functionalities search for the right customers, expanding new customer groups and providing a superior shopping experience Page-specific Discount Code Copy Feature Recommended Based on Customer Behavior Insider has developed various technological modules that can be applied in different customer scenarios to enhance conversion rates Currently, Watsons' e-commerce websiteAPP utilizes different Insider modules, with some parts also tailored based on Watsons' unique attributes such as necessities repurchase, app navigation, and scratch card discounts, designing conversion kits or personalized recommendation modules for specific customer situations within Watsons Introduction of WebAPP Personalized Recommendation and Conversion Module Kits Effectively Increases Conversion Rates by 10 Watsons has already introduced the first four of the planned modules, with a full rollout of all five modules expected by 2021, aiming to enhance both online and offline cross-sales and thereby comprehensively improve Watsons’ overall e-commerce and retail performance 1 Web RecommendationConversion Suit 2 App RecommendationConversion Suit 3 InStory for eCommerce 4 Mobile App Template Store 5 Insider Architect Watsons has currently implemented the AT module, with completion expected by the end of 2021 Since partnering with Insider in 2020, Watsons has introduced WebAPP personalized recommendation and conversion module kits, effectively increasing transaction conversion rates by an average of over 10, with ROAS Return on Ad Spend averaging over 10 Watsons also hopes to integrate POS sales records into Insider's CDP Customer Data Platform to achieve a more optimized OO interaction mechanism and complete an all-channel consumer experience By combining Insider's AI technology, Watsons' self-operated official website, supplemented by extensive in-store sales data and member consumer behaviors, along with AI's personalized recommendations delivered at optimal points, the technology will significantly boost consumer transactions online and interactive opportunities in-store Utilizing new technologies in the competitive e-commerce sector allows Watsons to maintain a unique leadership position in the beautyhealth category in the consumers' minds「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

【導入案例】光學產業AOI導入AI大躍進 徹底解決鏡片瑕疵檢測痛點
【2021 Application Example】 Optical industry AOI imports AI Great Leap Forward to completely solve the pain points of lens defect detection

The stay-at-home economy such as smartphones and remote working is booming, and the information and communication industry is booming, driving the optical industry to flourish However, the defect detection of optical lenses is mostly carried out by human eyes, which is not only time-consuming and labor-intensive, but also limited by the fact that human eyes are prone to fatigue The misjudgment rate is also a lingering pain point for the optical industry Benefiting from the evolution of AI technology, Shangyang Optics introduced diffraction optical technology for shooting, used the images captured by the system as the data source, introduced AI model training, and integrated the camera system and image recognition into a production line workstation, greatly improving defect identification The rate is as high as over 90 Taiwan’s optical production value accounts for 10 of the world’s, and the application range of precision optics is expanding day by day The optical industry is a mainstream product in consumer electronics Even though Taiwan was affected by the Sino-US trade dispute in 2019, the output value of optoelectronics still reached US463 billion, accounting for 10 of the world's total Among them, the "precision optics" segment accounts for NT87 billion approximately US29 billion in output value In view of the increase in the number of smartphone lenses, precision optics still maintains a sustained growth of 4 compared to the decline in other fields Since Sharp launched the world's first camera phone equipped with a rear 110,000-pixel lens in 2000, end consumers' requirements for smartphone camera performance have continued to increase, and with the wave of 5G high-speed Internet The advent of the technology has led to the activation of application markets such as augmented reality AR or virtual reality VR The innovation and application of its technology have added a lot of momentum to the optical industry, and the application fields have extended from smartphones to popularization to the mass consumer markets such as automobiles and home entertainment Optical lenses are inseparable from the economic development of "precision optics" As semiconductor technology continues to mature and network speeds continue to increase, optical lenses are used not only in smartphones, tablets, traditional cameras, projectors, In the field of people's livelihood vehicles, the demand for engineering visual inspection and security applications in high-precision manufacturing processes continues to grow rapidly Optical lens defect detection is mostly done manually "Optical lenses" are essential components of the overall optical-mechanical system The lens finish inspection after incoming materials and before shipment not only affects the overall production line efficiency development, but also has an impact on the quality commitment of end customers that cannot be underestimated For a long time, the optical industry has mostly used human eye detection for defect inspection As production volume continues to increase, not only labor costs continue to rise As inspectors age, their eyesight gradually declines, and the misjudgment rate increases every year In addition, manpower recruitment has been difficult in recent years Even if they are lucky enough to be recruited, it is not easy to develop the inspection technology, and the training time is lengthy, making it impossible to respond to the production line manpower needs in a timely manner Introducing diffraction optical technology and AI training model to improve defect recognition rate to more than 90 The current market is flooded with a large number of automated optical inspection systems, and there are many substantial cases of lens defects However, after years of market exploration and evaluation by Shangyang Optics, this system still cannot solve the current manual inspection problem The main reason is that the appearance of the optical lens is curved and transparent, and it is not easy to photograph various defects, and once the defects are around There is interference from other stray lights, making judgment more difficult Moreover, different types of lenses need to be individually rotated and lit and adjusted according to the defect status before entering the judgment stage The labor consumption ratio is still high, which is not in line with the efficiency and cost Through this, through the matchmaking of the AI project execution team of the Industrial Bureau of the Ministry of Economic Affairs, Xiaoma Optics assisted Shangyang Optoelectronics in establishing an effective defect photography system Pony Optics provides guidance on precision diffraction optics Based on the characteristics of "light" fluctuations, lens defects can be obtained through a unified lens shooting method Current photography systems on the market mostly use geometric optics Geometric optics uses linear light and is not easy to capture defects such as missing coatings, tiny scratches, and liquid dirt The cooperation plan introduces diffraction optical technology for shooting Through precise imaging from all angles, it can achieve higher contrast and better noise reduction than ordinary geometric optical elements, so as to obtain the necessary defective images Schematic diagram of optical lens scratches and defects In order to improve the more detailed defect detection and recognition rate in this case, Shangyang Optics used the image captured by the system as the data source, imported AI model training, and integrated the camera system and image recognition into a production line workstation, which not only improved the defect recognition rate Reaching more than 90, it is more conducive to the subsequent development of automated production lines The AI model training for this cooperation project is provided by Yirui Technology Currently, most manufacturers have introduced AOI systems for production line defect inspection Most of them use OCR optical character recognition, which refers to the analysis and recognition processing of image files of text data , the process of obtaining text and layout information technology needs to be 100 accurate, and there is no room for error, resulting in accidental killings often occurring After adding the AI training model, the optical lens defect recognition rate is greatly improved AIAOI solves the two major pain points of insufficient manpower and high misjudgment rate This time, Yirui Technology and Xiaoma Optics cooperated to install Yirui's AI system in the optical inspection instruments developed by Xiaoma Optics, adding AI algorithms to the optical detection of defects, and training based on the data and needs provided by customers AI model identification can greatly improve the accuracy of identification of defects, improve yield rate, and increase production line efficiency Through the tripartite cooperation between Shangyang Optics, Xiaoma Optics and Yirui Technology, the optical industry AOI is introduced into AI, hoping to completely solve the pain points of industrial lens defect detection Since setting up the production line in 2019, Shangyang Optics hopes to introduce a smart production model In view of the continuous growth of the company's operations and the continuous improvement of production volume, through the introduction and expansion of this achievement, the demand for manpower will be significantly reduced, and the impact of production scheduling can be reduced due to the high accuracy of the discrimination rate index, thereby improving production efficiency Shangyang Optics stated that as the development results are implemented, it will lead the technology to be promoted to upstream and downstream players in the optical industry, such as upstream optical lens raw material suppliers to downstream finished product applications, including immersive gaming equipment and related curved glass products , people's livelihood vehicle and security camera devices, etc 「Translated content is generated by ChatGPT and is for reference only Translation date:2024-05-19」

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